InMoment XI

FEBRUARY 9, 2024

Automotive brands need to understand customers’ needs and preferences, and then adapt accordingly, to deliver outstanding experiences that win and retain customers. They expect brands to understand them in turn, and then use those insights to deliver ultra personalized experiences, communications, and offers.

Automotive 260

Automotive Customer Journey E Commerce 2022 260

Optimove

JANUARY 26, 2023

It’s more important than any promotion, feature, funny post on social, or brand color. Naturally, with their limited budgets, consumers prioritize brands they know and trust over new ones they don’t know, or worse, brands they already know and don’t trust. A total of 64% are loyal to and shop at brands they do not trust. 

Consumers 59

Consumers Loyalty Brands Retail 59

ShepHyken

FEBRUARY 14, 2022

It’s these meaningful, actionable, high-quality customer perspectives that fuel unforgettable experiences and create brand loyalty. 74 Percent of Consumers Believe Brand Loyalty is About Feeling Understood and Valued – Not Discounts and Loyalty Perks by Business Wire.

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Article 2022 Customer Service Customer Service Training 123

Lumoa

MAY 19, 2022

According to our State of the Shopping Apps Report for 2022, technical variables have a huge impact on customer satisfaction levels – but the list of factors that users take into account doesn’t stop there. Loyal customers can result in more referral sales and a higher loyalty program subscription rate.

2022 83

2022 Download Retail Customer Satisfaction 83

Merkle

JULY 13, 2022

Our Loyalty Barometer Report covers emerging loyalty topics and examines how consumer mindsets are shifting, so brands can ensure their customer strategies are current and relevant.

Loyalty Programs 52

Loyalty Programs Loyalty 2022 Consumers 52

TechSee

FEBRUARY 2, 2022

Companies are investing in their call centers to differentiate and personalize their brand and improve overall operational efficiency. 5 Innovative Call Center Technologies in 2022. With this in mind, forward-thinking brands are using social networks to demonstrate their excellent customer service skills. With 56.8%

Call Center 124

Call Center 2022 Technology Social Media 124

InMoment XI

MAY 3, 2022

Insurance brands have a unique set of challenges to overcome in order to find the valuable customer experience (CX) data they need to improve experiences. Insurance customers are buying into a long-term relationship, which means building brand trust is extremely important to keep customer retention rates high.

Insurance 493

Insurance Return on Investment Voice of Customer ROI 493

ShepHyken

DECEMBER 26, 2022

2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. Retail Customer Experience) The year 2022 was a year of rebound, rebirth and technology as retailers, coming out of COVID-19, were centered on pulling shoppers back into stores while tackling a challenging supply chain scenario.

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2022 Article Loyalty Programs Customer Service 64

Optimove

DECEMBER 7, 2023

The Big Picture: The holiday season is a crucial period for consumer brands, characterized by a significant boost in sales and an influx of both new and existing customers. Among customers who initially bought only one item during the 2022 holiday season, only 16% proceeded to place a second order. And that’s a wrap!

Loyalty 75

Loyalty 2022 Insights Customer Retention 75

Totango

MARCH 8, 2022

Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Nine Best Customer Success Communities in 2022. CS in Focus.

2022 115

2022 Customer Success White Paper Social Media 115

LoyaltyPlus

FEBRUARY 7, 2022

Globally, 75% of consumers surveyed admitted to favouring brands that offer rewards. And with the same research highlighting that 65% of a company’s business come from existing customers, the need to embrace loyalty as an enabler for growth cannot be ignored. If ever there was a time for loyalty to prove its worth, then it is now.

Loyalty 52

Loyalty 2022 Consumers Brands 52

ShepHyken

FEBRUARY 28, 2022

It’s Time to Change How We Build Companies & Brands by Chris Malone. Fidelum Partners) As the COVID-19 pandemic subsides, we need to change the way we think about and build companies, brands and customer relationships. As a result, thoughtful customer experiences that inspire trust and lasting loyalty are rare.

2022 70

2022 Article Customer Service Loyalty 70

ShepHyken

AUGUST 29, 2022

My Comment: This week, customer loyalty seemed to be the big topic. I read numerous articles on the topic, so I decided to make customer loyalty the theme. 11 Brands Winning With Memorable in-store Experiences by Bobby Marmahat. My Comment: Loyalty and repeat business belong together. Give them memorable experiences.

2022 64

2022 Article Customer Service Customer Retention 64

ShepHyken

NOVEMBER 14, 2022

Loyalty and repeat customers are up for grabs. Why Reducing Customer Effort Leads To Loyalty by Dan Gingiss. Why There’s Much More to Loyalty Schemes Than Just Bribing Customers by Hannah Bowler. My Comment: Most loyalty programs are really marketing programs. But true loyalty programs go beyond being transactional.

White Paper 70

White Paper Article 2022 Customer Service 70

ClearAction

APRIL 13, 2023

Brand Integrity and Your Ideal Customer Lynn Hunsaker Ideal Customer Profiles can be your key to sales velocity, retention, recurring revenue, and CAGR (compound average growth rate). Your Business Development managers may not have considered the bigger picture of success: brand integrity.

Brands 62

Brands Chief Customer Officer Loyalty Programs 2023 62

The DiJulius Group

APRIL 5, 2022

This shift produces a culture that permeates into people’s personal lives, at home, and in the community which in turn provides the business with higher sales, morale, and brand loyalty – Making Price Irrelevant! The post The 2022 Customer Service Revolution Conference Lineup Revealed appeared first on The DiJulius Group.

2022 72

2022 Customer Service Culture Loyalty 72

Retently

APRIL 6, 2022

Retently 2022 CSAT Benchmarks. What’s worse, if they’re already unhappy, a mandatory text field might make them even more upset with your brand. These CSAT survey questions look into how the customer perceives the event or the support agent – not the overall perception or loyalty. . Pointers for an effective CSAT survey.

Definition 158

Definition 2022 Customer Satisfaction Healthcare 158

Doing CX Right

OCTOBER 30, 2021

Read predictions and plan ahead to gain customer and employee brand loyalty. The post Workplace Trends in 2022 and Beyond appeared first on Doing CX Right. How will workplace experiences change in the upcoming years?

2022 59

2022 Loyalty Brands Customers 59

CSM Magazine

NOVEMBER 3, 2022

Recent research shows consumers believe there is a direct correlation between contact centres and brand loyalty. In the latest State of the Contact Centre Report the vast majority of consumers (97%) and contact centre managers (98%) agree that customer service interactions have an impact on customer loyalty.

Loyalty 52

Loyalty Brands E-support Consumers 52

SurveySensum

AUGUST 4, 2023

In today’s competitive marketplace, building strong customer loyalty has become a game-changer for retailers. And by delivering personalized customer loyalty programs, retailers can deliver a great customer experience in retail. According to Fortune Business Insights , the global loyalty management market size was valued at $5.29

Loyalty Programs 52

Loyalty Programs Retail Loyalty 2030 52

Totango

DECEMBER 6, 2021

In this article, we’ll examine the top three takeaways we’ve gathered over the past year that companies should take to heart going into 2022. Finally, we’ll propose how these three key insights from 2021 can be combined into a unified customer success strategy for winning results in 2022.

2022 92

2022 Insights 2021 E Commerce 92

2020 Research

SEPTEMBER 1, 2022

Good branding. No matter the state of the world, your branding strategies will determine where you fit in. Branding is how you build trust with your consumers and achieve loyalty, which is especially crucial during recessions. Do not expect loyalty from your customers — earn it. And the best way to do that?

Brands 52

Brands 2022 Banking Advertising 52

ShepHyken

JUNE 6, 2022

Why Chick-fil-a Is One of the Most Loved Brands by John Dijulius. The DiJulius Group) Even as the demand for Chick-fil-A is at an all-time high, the private company will only grow at a pace they ensure they won’t jeopardize the brand experience. Travelers Today) Customer service should be an integral part of any brand’s strategy.

Article 67

Article 2022 Customer Service Loyalty Programs 67

ShepHyken

DECEMBER 5, 2022

The Top 5 Guest Loyalty Trends and Predictions to Watch for 2023 by Ellis Connolly. But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. Fast Company) In the past year, 47.8

Article 70

Article 2022 Customer Service Hospitality 70

CSM Magazine

DECEMBER 15, 2021

Dave Mingle, VP of Customer Experience at Reputation , examines the key trends that will shape 2022. In fact, not too long ago, IDC expected that, by the end of 2022, global investments in CX technology would reach $641 billion. Now, with 2022 in sight, businesses are beginning to refresh their CX strategies for the new year.

2022 59

2022 ROI Metrics Brands 59

ShepHyken

JULY 4, 2022

My Comment: How do you measure customer happiness and loyalty? Easy Does It: Five Keys To Curating An Effortless, Loyalty-Building Customer Experience by Craig Halliday. 75% of Consumers Say Customer Experience Impacts Brand Loyalty, Merkle Report Finds by PRNewswire. Let me count the ways! Actually, 15 of them.

Article 70

Article 2022 Customer Service Loyalty Programs 70

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. He’s the CAO (Chief Amazement Officer) of Shepard Presentations and leading international authority on customer service, CX, and loyalty in business.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

ShepHyken

MARCH 14, 2022

The New Reality of Loyalty: Consumers Want Brands To Earn It by PRNewsWire. MarTech Cube) Amid ever-rising consumer expectations, supply chain disruptions, and less access to third-party data, Yotpo’s annual State of Brand Loyalty survey reveals just how hard brands have to work to earn loyalty that drives positive business outcomes.

Article 73

Article 2022 Customer Service Call Center 73

ShepHyken

JANUARY 31, 2022

My Comment: Trust is a hot topic and more important than ever in building repeat business and ultimate loyalty. Be it customer loyalty, your brand reputation or improving conversion rates, customer experience plays a part in various aspects of your business. How Do You Solve a Problem Like… Eroding Customer Loyalty?

2022 64

2022 Article Customer Service Contact Center 64

Strativity

MAY 25, 2023

Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. As delivery apps grow in popularity, they will remain a go-between for the customer and the brand, leading to margin erosion for restaurants.

Brands 52

Brands Loyalty Programs E-support 2022 52

ShepHyken

APRIL 25, 2022

Top 10 Signs Your Loyalty Program Needs Rehab by Dan Jurek. CustomerThink) Customer loyalty best practices constantly evolve. Consider these top 10 signs your brand’s loyalty program needs revision—plus some ideas about how to get it done. If you have a loyalty program, you will enjoy this list. Customer Loyalty.

Article 64

Article 2022 Customer Service Loyalty Programs 64

Stella Connect

DECEMBER 2, 2021

Wondering what the top drivers of customer sentiment , purchase decisions, customer reviews, customer satisfaction and customer experience will be in 2022? Keep reading to find out the four biggest customer service trends for 2022. . Top Customer Service Trends for 2022 You Need to Know.

2022 52

2022 Customer Service Poor Customer Service 2021 52

CSM Magazine

SEPTEMBER 22, 2022

Businesses must integrate authenticity and ensure their brand’s voice addresses customers directly. New companies can take advantage of these ten detailed tips on how to build brand trust: What Is Brand Trust? Companies are faced with this question, but what is brand trust really? Tell a Product’s Story.

Brands 52

Brands 2022 Social Media Feedback 52

Optimove

AUGUST 15, 2023

QR code scans quadrupled in 2022; 72% of us scan a QR code at least once a month (MobileIron), and recent predictions tell us that 99.5 If you’re a mobile-first brand, QR code marketing will go a long way to increasing engagement, cultivating loyalty, and driving growth … let’s explore. Need a bit of convincing? Long and short?

Brands 52

Brands Marketing 2025 Events 52

ShepHyken

MAY 9, 2022

Three Stats That Will Change the Way You Think About Customer Loyalty Stats by Wise Marketer Staff. And 81% of consumers who define themselves as loyal to certain brands say they’d still buy from competitors if it was cheaper or more convenient to do so. Are your customers coming back out of true loyalty, habit, or some other reason?

Article 67

Article 2022 Customer Service E Commerce 67

Inbenta

DECEMBER 7, 2021

Contents: New Customer Demands for 2022. Top 6 Features to Future-Proof Live Chat Support in 2022. These behavioral shifts have also altered customer expectations towards how brands should support and engage with them. Plus, loyalty is not the only reason having a live chat is a must. New Customer Demands for 2022.

2022 52

2022 E-support Social Media Omnichannel 52

CSM Magazine

JANUARY 13, 2022

It’s true that what really matters for businesses — the customer and building customer loyalty — never wavers in importance year to year. So, it’s no surprise that in 2022 — as in years past — anything CX will continue to be top of mind for companies across verticals. About the Author.

Information 59

Information 2022 Chief Customer Officer Social Media 59