Experience Investigators by 360Connext
DECEMBER 14, 2021
And 2022 looks like it will be another twelve months of uncertainty. It also means considering how to inform customers about new rules or options. Make 2022 the year you close the loop. That means providing the right information at the right time to the right person. 2022 will bring its own set of surprises.
InMoment XI
MAY 24, 2022
We’ve designed this all-in-one-day conference to make sure each delegate leaves with the best, most actionable information to inspire their experience program. The best in the industry will be sharing their experience and learnings to help you ELEVATE your CX program in 2022 and beyond. Award-Winning Speakers.
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InMoment XI
DECEMBER 29, 2022
As people gather this time of year to reminisce and look toward the future together, everyone at InMoment agrees that 2022 brought some XI-ting adventures! 2 InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022. 5: I nMoment Appoints Executive Chairman John Lewis as Chief Executive Officer.
CSM Magazine
FEBRUARY 22, 2022
When you launch a new product or service, host an event, or make changes to your business, the first thing you should do is inform your clients and potential customers. In this article, we will reveal the nine top ways to keep your customers informed in 2022. Why should you keep your customer informed? Host webinars.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition. How proper coaching can reduce agent burnout.
CSM Magazine
JANUARY 13, 2022
Jason Grier, Reputation‘s executive vice president and chief customer officer, reveals the key trends that will inform your CX Strategy this year and beyond. So, it’s no surprise that in 2022 — as in years past — anything CX will continue to be top of mind for companies across verticals. About the Author.
TechSee
DECEMBER 16, 2021
Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. Studies have shown that shorter training modules improve information retention by 20%.
Speaker: Brian Morin & Helena Chen from SmartAction
There’s authentication, information gathering, trying to route the call to the appropriate location, and so on. How information gathering and authentication in natural language through an AI agent can cut down on AHT and save money on operating costs. February 23rd, 2022 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective. November 17th, 2022 at 11:00 am PT, 2:00 pm ET, 7:00 pm BST He will share with you: Market research on the shifting labor market.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Join us for this informative webinar and you will learn how: AI is automating low-complexity tasks. September 8th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT Agent assist technologies can support the agent. Agent attrition and retention are connected to engagement and competence.
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