TechSee
FEBRUARY 2, 2022
And as with most things, all roads lead to technology. . What Is Call Center Technology? Call center technology can refer to any tool that contact centers use to improve productivity, manage staff, deliver better service, or cut costs. Advanced call center technologies go way beyond handling incoming or outgoing calls.
InMoment XI
MAY 18, 2023
The New Vehicle Customer Study, eNVy Awards, recognize 2022 model year vehicles consumer rated on comfort, quality, performance, safety, and ownership cost.The study data is used by global automotive companies and automotive suppliers. Clair , our syndicated research lead. Clair , our syndicated research lead. Visit Shawn St.
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InMoment XI
DECEMBER 29, 2022
As people gather this time of year to reminisce and look toward the future together, everyone at InMoment agrees that 2022 brought some XI-ting adventures! InMoment is the first experience company to extend customer insights, analytics, and action across the complete customer lifecycle. Forrester Research, Inc.
Totango
DECEMBER 6, 2021
In this article, we’ll examine the top three takeaways we’ve gathered over the past year that companies should take to heart going into 2022. Finally, we’ll propose how these three key insights from 2021 can be combined into a unified customer success strategy for winning results in 2022.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective. How to apply 2023 technology trends to your company's current demands. How to apply 2023 technology trends to your company's current demands.
TechSee
DECEMBER 16, 2021
There are many new ideas, initiatives, and technologies flooding the market that aim to help the industry address its myriad challenges. These technologies are paving the way for new possibilities for the future of call centers. Analytics for insights Companies have finally grasped the hidden gem in customer analytics.
CSM Magazine
NOVEMBER 1, 2022
Zenarate , the leading Simulation Training solution, today announced the release of the Consumer Edition of the 2022 CX Leaders Trends & Insights report. The 2022 CX Trends and Insights, Consumer Edition report is available to download now: [link]. Consumers prefer human agents to automation.
Speaker: Paul Weald, Contact Center Innovator
Embrace automation, collaborate with new technology, and watch how you thrive! Join us for this exclusive webinar with expert innovator Paul Weald to learn more about: How artificial intelligence technology can complement employee performance and optimize business performance with intelligent insights and analytics.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
But even though automation isn’t a new technology in the contact center, many fail to understand how it helps reduce cost and agent attrition. Arming you with insights on how to sell the technology and services to stakeholders, including executives. March 24th, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT
Speaker: Rana Gujral, CEO at Behavioral Signals
Customer service technology has largely been the same for decades. Most importantly, it lacks the ability to immediately deliver actionable insights that can be used to improve real-time service. In this webinar, you will learn: How AI can transform your contact center with real, actionable insights.
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