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Driving the Future: Integrated CX in Automotive Customer Journeys

InMoment XI

Automotive brands need to understand customers’ needs and preferences, and then adapt accordingly, to deliver outstanding experiences that win and retain customers. They expect brands to understand them in turn, and then use those insights to deliver ultra personalized experiences, communications, and offers.

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Market Research Uncovers First Mover Opportunities

NetBase

Identifying a new category is exciting, particularly when market research uncovers a first mover opportunity and your brand is ready to capture it. Let’s see how consumer and market intelligence reveals these instances, and a few brands that have been nimble enough to take advantage of key insight.

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Patient Engagement Mobile Apps: On Guard of Health

CSM Magazine

The global healthcare IT market is growing, poised to reach $1.8 trillion by 2030. Improved communication: apps can provide patients with secure access to their medical records, appointment information, and test results. Secure messaging: enables secure communication between patients and healthcare providers.

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Is Your Customer Service Ready for Gen Zalpha?

CSM Magazine

It is used to describe the newest generation of consumers, who were born into an era of instant communication and digital savvy. The term is thought to have been first used by Kristin Patrick , the chief marketing officer of Claire’s. The term “Gen Zalpha” is a combination of the terms Gen Z and Gen Alpha.

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Will Robots Take My Job? Finding the Balance Between Human and Automation

Oracle

75 million to 375 million people globally may need to switch occupations by 2030 due to automation, according to a McKinsey report. “But the amount of work it adds to the market far outweighs the amount of work lost.” “But the amount of work it adds to the market far outweighs the amount of work lost.”

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What Is A Conversational User Interface (CUI) & How to Leverage It

Inbenta

– Take Care of Your Chatbot Branding . Conversing with our machines is no passing fad either – according to research from Allied Market Research, the global voice user interface industry generated $13.65 billion by 2030. . Take Care of Your Chatbot Branding . – Define Your Chatbot Goals.

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The State of Automated Customer Service in 2023

Comm100

In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. As a result, customer service expectations are now sky-high as consumers demand the very best support – and will even switch brands for better service. billion USD by 2030. Travel: 16%. Education: 14%. Finance: 5%.

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