Eptica

JULY 19, 2017

For example, Thai customers value courteous, informed staff much more than South Korean or Malaysian consumers, while 63% of Chinese respondents in a survey by The Economist Intelligence Unit (EIU) said they’d immediately switch brands if they received poor service, compared to under 25% in India. Demographics also plays its part.

Customer Service 54

Customer Service 2030 Insurance 2017 54

Magellan Solutions

JULY 29, 2021

Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . Callers looking for assistance with a bill or bank statement increasingly communicate with artificial-intelligence-powered bots. million next year. billion by 2024. .

Call Center 52

Call Center Social Media Omnichannel Contact Center 52

Comm100

JANUARY 11, 2023

As a result, customer service expectations are now sky-high as consumers demand the very best support – and will even switch brands for better service. Voice bots that communicate with customers through digital voice and telephony channels using the latest machine learning AI to eliminate long wait times. billion USD by 2030.

2023 87

2023 Customer Service Healthcare Return on Investment 87

West Monroe

DECEMBER 20, 2022

Various studies, such as that by the IBM Institute for Business Value , find that consumers increasingly make buying decisions based on sustainability and are willing to pay more for products branded as sustainable or socially responsible, particularly Generation-Z and high-income shoppers. Manufacturers are answering the call. The result?

2021 52

2021 2022 Metrics 2030 52

West Monroe

DECEMBER 20, 2022

Various studies, such as that by the IBM Institute for Business Value , find that consumers increasingly make buying decisions based on sustainability and are willing to pay more for products branded as sustainable or socially responsible, particularly Generation-Z and high-income shoppers. Manufacturers are answering the call. The result?

2021 52

2021 2022 Metrics 2030 52

LiveChat

NOVEMBER 20, 2018

The technology is rapidly expanding and so are the number of devices. In fact, IHS Markit expects that by 2030, 125 billion devices could be connected via the IoT. This allows them to communicate with each other and exchange data. Many brands and marketers are reconsidering their strategies because of it.

E Commerce 78

E Commerce Customer Experience E-support B2B 78

C Space

MARCH 20, 2019

That’s because technology is changing our mobility. Electric cars are becoming common, and battery technology continues to improve. Predictions are that sales will increase to 11 million in 2025 and then to 30 million in 2030. The Lifestyle Experience Thirty years ago, the brand was advertising. The Lifestyle Experience.

Apparel 45

Apparel Automotive Hotels Hospitality 45

C Space

JULY 15, 2020

The Brand Move Roundup – July 15, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Sports 2030 52

C Space

SEPTEMBER 15, 2020

The Brand Move Roundup – September 14, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. By 2030, the company expects all rides in the U.S.,

2020 40

2020 Brands 2030 Fashion 40

C Space

SEPTEMBER 15, 2020

The Brand Move Roundup – September 11, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. By 2030, the company expects all rides in the U.S.,

2020 40

2020 Brands 2030 Fashion 40

C Space

DECEMBER 6, 2021

In a world of inequality, every brand needs to answer what their contribution to the future of our world is. What are the big success stories for your brand over the last 12 months that have driven your brand strength and growth? Secondly, we have positioned ourselves as a brand which is striving in collaborations.

2030 52

2030 Social Media Definition Fashion 52

ChurnZero

APRIL 7, 2023

billion by 2030, according to research from Acumen research and consulting. Here are some helpful use cases: Easy customization (example: write an email) Research (example: tell me about a brand/company, specifically their business model and PR/marketing strategy) Better communication (example: rewrite this email for clarity.)

2030 52

2030 E-support Definition Entertainment 52

SurveySensum

JULY 20, 2023

Recently, I went to H&M, my favorite brand, to snag a new pair of jeans. Improving Digital Retail Experience Customer Churn Category Growth Addressing Cart Abandonment Brand Reputation Improving In-Store Retail Customer Experience In-store Customer Churn High CLV Customers are Spending Less Why is That One Store Not Working?

Retail 52

Retail Feedback 2023 Social Media 52

Comm100

SEPTEMBER 3, 2023

Whether demanding faster responses, more personalization, or greater convenience – customers expect a lot when they communicate with brands, and almost all of them think that they’re falling short. Between 2023 and 2030, AI is expected to experience an annual growth rate of 37.3%.

Engagement 40

Engagement 2030 Social Media 2023 40

Grade.us

AUGUST 11, 2020

A study showed that brands with 82 total reviews (or more) earn 54 percent more in annual revenue than average. Reviews have a significant impact on your brand, conversion rates, and revenue. Powerful branding and improved brand perception and recall. Reading Time: 20 minutes. With customer reviews, of course!

Travel 52

Travel Customers Consumers Hospitality 52

Ecrion

JUNE 24, 2019

For all companies, the median investment return from cognitive technologies is 17%. Artificial intelligence is the latest technological frontier over which countries and companies are vying for control. This means that we will continue seeing the advancement of AI and ML related technology in 2019 onwards.

2019 40

2019 2030 Healthcare 2018 40

Ecrion

SEPTEMBER 1, 2020

For all companies, the median investment return from cognitive technologies is 17%. Artificial intelligence is the latest technological frontier over which countries and companies are vying for control. This means that we will continue seeing the advancement of AI and ML related technology in 2020 onwards.

2020 105

2020 Healthcare 2030 Technology 105

C Space

DECEMBER 6, 2021

In March of 2020, we launched an exploration to understand how people’s lives are changing amidst the new realities thrust upon us by the pandemic, social unrest and evolving technologies. Rather, brands should be asking “what’s possible now that wasn’t even imaginable before?” by choosing a certain brand.

Consumers 59

Consumers Transportation 2019 Airlines 59