InMoment XI

OCTOBER 24, 2023

In the era of customer-centricity, contact center analytics stands as a beacon, guiding businesses and contact centers toward informed, data-driven decisions. This article delves deep into the intricacies of contact center analytics, showcasing how they can be the linchpin in enhancing customer experience and driving business growth.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

Lithium

MARCH 5, 2024

If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

2024 52

2024 Social Media Roadmap Webinar 52

Lithium

APRIL 2, 2024

If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

2024 52

2024 Webinar Roadmap Events 52

SurveySparrow

JUNE 9, 2024

Using services from business email marketing list providers can help you target the right audience more efficiently. Sales Funnel Stage: Customize emails for different stages of the buyer’s journey, providing the right information to move them closer to a purchase decision. The answer often lies in personalization.

B2C 52

B2C B2B Events Webinar 52

Experience Investigators by 360Connext

MAY 11, 2021

Customer experience exists whether you are intentional about it or not. After all, your customer is experiencing the brand via every interaction, touchpoint, service call, and delivery. Leaders often say, “We’re just getting started with customer experience,” but that’s a myth. Iterative Design.

Customer Experience Management 291

Customer Experience Management Customer Experience Management Government 291

COPC

APRIL 1, 2024

The challenge of keeping pace with changing customer expectations looms large. Technological advancements, notably artificial intelligence (AI), fuel customer experience transformation. Companies worldwide are grappling with leveraging technology to enhance the overall customer experience (CX).

Customer Experience 89

Customer Experience Contact Center Technology Banking 89

CSM Magazine

MAY 10, 2024

Keeping new customers from leaving too soon is no small feat. When customers jump ship soon after signing up, it hits a business where it hurts the most – its future growth and earnings. Digging into why customers leave early and coming up with smart plans to keep them can really turn your customer retention numbers around.

Social Media 52

Social Media Magazine Webinar Touchpoint 52

Uniphore

JUNE 10, 2021

When the whole world went remote, people started calling in in record numbers, forcing businesses to reassess their customer service game. Along the way, we learned a lot about the obstacles customers and agents face today. We gathered these insights from 12 months of webinars and roundtable discussions with our customers.

Call Center 98

Call Center Contact Center Webinar 2021 98

Feedbackly

MARCH 14, 2024

As one of the top CX trends for this year, there’s no doubt that Artificial Intelligence (AI) will be a game-changer in helping both brands and customers benefit from improved efficiency. Let’s take a look at how AI can be used to enhance CX and build better connections with customers! It’s a great way to win customers!

Engagement 52

Engagement Customer Experience Webinar Feedback 52

Experience Investigators by 360Connext

JUNE 22, 2021

Nobody thinks they’re neglecting customers… but many are. Some of us live, breathe and constantly think about the customer experience. Business leaders, in fact, have not been trained, educated or even asked to consider customer experience. Even customer journey maps can neglect key phases of the customer experience.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

Eptica

MARCH 5, 2021

Author: Pauline Ashenden - Demand Generation Manager Moving forward the needs of customers – and customer service staff – are changing radically. You might also be interested in these posts: 4 key trends from the 2021 ICS UK Customer Satisfaction Index. Published on: March 05, 2021. Read the full article here.

2021 104

2021 Webinar Blog Customer Satisfaction 104

Customers That Stick

NOVEMBER 16, 2020

Note: This blog post contains information related to and provide by a client of CTS Service Solutions. First, Sign Up for the Webinar: November 19, 2020. Agara is an autonomous voice engine powered by Real-time Voice AI designed to handle customer support calls without any human intervention. An Interview with Dawn Varghese.

Customer Service 78

Customer Service Webinar Banking 2020 78

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

CSM Magazine

SEPTEMBER 1, 2022

Leaders are now at an unprecedented inflection point where Employee Experience (EX) has become equally as critical as Customer Experience (CX) to the success of the organization. Conversations about the future of work, employee engagement and empowerment have been propelled to the forefront of customer service strategies.

Webinar 52

Webinar Technology Customer Service Magazine 52

BirdEye

MARCH 4, 2024

While this isn’t necessarily a hard and fast rule, there’s truth behind it — consistent and repeated exposure plays a crucial role in transforming potential customers into actual buyers. In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily.

Marketing 109

Marketing Multi-Channel Events Demo 109

CX Workout - Ideas Blog

MAY 17, 2021

In this webinar, Decooda’s Chief Insights Officer, Kirsten Zapiec, and IntelliShop’s Vice President, Greg Dale, demonstrate how to take insights and turn them into outcomes through effective mystery shopping integrated with imaginative questions. Reveal specific emotions that impact future buying behavior.

Webinar 88

Webinar Download Retail Insights 88

TechSee

NOVEMBER 3, 2020

Field service delivery is undergoing a transformation. This paradigm shift has effectively taken the “field” out of field services, with the industry focused on servicing customers in the most efficient way possible. What does this mean for the future of field service?

Contact Center 109

Contact Center Innovation Social Media 2019 109

ShepHyken

NOVEMBER 3, 2020

Eradicating Mediocrity in Customer Service. How to End “Good Enough” Customer Service. They discuss Simplr’s latest CX research report and strategies for collecting and utilizing customer feedback to eliminate mediocre customer service. Good enough” service is never good enough.

Customer Expectations 135

Customer Expectations Webinar Customer Centricity Technology 135

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Sales to Customer Success Handoff Email Template. Escalations.

Customer Success 110

Customer Success Webinar Seminar Events 110

Playvox

FEBRUARY 27, 2024

In a buyer’s market, customers have choices and can take their business elsewhere should they receive less-than-optimal products, service, and support. In a buyer’s market, what is the future of workforce engagement? How do you keep your best employees engaged, motivated, and empowered? Attract new talent?

Engagement 73

Engagement Contact Center Culture Metrics 73

COPC

FEBRUARY 15, 2023

With digital self-service technology advancing at a phenomenal rate, why are interactions with chatbots and interactive voice response (IVR) systems still the sources of so many frustrating customer experiences? If customer experience is an afterthought in design and implementation, customer loyalty and revenue suffer.

E-support 85

E-support Competitive Advantage Webinar Loyalty 85

Gainsight

MARCH 15, 2024

Building an online community for your customers isn’t as hard as you might think—in fact, it’s pretty simple to get started. We recently sat down with Kait Masters, Community Development Manager, HoneyBook, in our recent webinar, Simple Start, Exponential Impact. Our key takeaway? Here’s how to get started.

Webinar 52

Webinar Sports Social Media ROI 52

Uniphore

JANUARY 26, 2022

Join Daniel Faggella, Head of Research for Emerj, as he explores the current and future state of conversational AI in banking with Kimberley West, Director of Product Marketing for Uniphore. And with more financial institutions offering remote service options, competition is fierce. You can unsubscribe anytime.

Banking 52

Banking ROI Webinar Financial 52

Lithium

MARCH 7, 2023

Please fill out this quick survey and help shape the future of Atlas! As always, if you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. Sign up today ! Here’s the Atlas content you do not want to miss!

2023 52

2023 Omnichannel Webinar Social Media 52

TechSee

JULY 14, 2021

Customer service capabilities have recently taken a giant leap forward with the launch of Eve Cortex , the world’s first Computer Vision AI platform that empowers enterprises to custom-build their own visual AR Assistants with a few clicks. John Caroll , CEO at Service Council, an industry leader in customer service.

B2B 207

B2B Contact Center Consumers Technology 207

Gainsight

JULY 31, 2023

In the digital age, customer experience is the bedrock of a successful business, and companies are continuously seeking innovative ways to engage and support their customers. One such trailblazer in the realm of customer-centricity is Sonos, the world’s leading sound experience company. Solsø Korsgård says.

Customer Centricity 52

Customer Centricity Webinar Innovation Engagement 52

Lithium

JULY 5, 2023

If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Learn more about how Khoros is working to build modern experiences to enable you to quickly tap into future trends in technology. Some blog areas are limited to Khoros customers only. Sign up today !

2023 52

2023 Webinar Events Definition 52

ShepHyken

MARCH 19, 2021

She introduces a few female customer service speakers and shares their advice for women pursuing leadership roles in CS/CX. In the wake of International Women’s Day, it’s beyond time to talk about a pivotal issue in customer service: the lack of representation of women in leadership roles. COO at ultimate.ai

Leadership 87

Leadership 2021 Webinar Customer Service 87

BirdEye

DECEMBER 14, 2022

Webinars 7. Polls, infographics, webinars, and contests are all forms of interactive content that can drive engagement. Promotional: Promotional content incentivizes your followers to try your business’s latest products and services. Webinars, live streams, and client testimonials all work as effective promotional content.

Social Media 98

Social Media Entertainment Webinar White Paper 98

Uniphore

NOVEMBER 11, 2021

As enterprises plan for the post-pandemic future, new goals—and new ways to achieve them—shape the customer service landscape. Tasked with driving operational efficiency, productivity and growth, business leaders are turning to technology to bridge the gap between rising customer demands and limited human resources.

Webinar 52

Webinar Customer Service Representative Customer Centricity Events 52

2020 Research

NOVEMBER 27, 2023

Sago President Isaac Rogers hosted an “Ask Me Anything” webinar that was all about unraveling the mind-blowing changes happening in the industry. Uncover the trends and transformations in the market research industry by watching Isaac Roger’s Ask Me Anything webinar. I mentioned that a little bit in the webinar.

Webinar 59

Webinar 2024 Definition Healthcare 59

TechSee

MARCH 23, 2020

Work from home (WFH) for customer service agents is a concept that has rapidly gained traction over the past few years, enabling enterprises to partially address the ongoing contact center recruitment crisis. Shift your contact center to a WFT model: a seven-point plan.

Call Center 109

Call Center Contact Center Webinar Technology 109

ClientSuccess

JANUARY 3, 2023

As a customer success team, it’s essential to stay agile and in tune with your customers’ evolving needs. To truly understand what your customers value and appreciate about your products, services, or offerings – as well as their experience with you – requires engaging directly with them.

Net Promoter Score 81

Net Promoter Score Reference Loyalty Customer Confidence 81

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters.

Customer Success 100

Customer Success Customer Journey Mapping Automotive 2024 100

ProProfs Chat

AUGUST 14, 2020

Imagine being in your customers’ shoes. That my friend is a tale of bad customer experience. As a business owner, understand that customers don’t just wish to buy a product and leave. 67% of customers expressed how good customer experience encourages them to stay longer or spend more money. ”. Tweet this.

Customer Journey 116

Customer Journey Webinar Customers Brands 116

Lumoa

MARCH 8, 2023

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue. Here are the key takeaways from the webinar.

Customer Centricity 83

Customer Centricity Telecommunications Webinar Feedback 83

Alida

SEPTEMBER 20, 2018

More and more companies today are investing billions of dollars in customer experience (CX) programs. According to a recent report from Forrester , for instance, only 25% of CX programs improve customer experiences. According to a recent report from Forrester , for instance, only 25% of CX programs improve customer experiences.

Insights 200

Insights Customer Journey Mapping Webinar Customer Journey 200