Kustomer

SEPTEMBER 19, 2023

Welcome to The Kustomer Service Pulse , a new series on the Kustomer blog where we share our point of view on customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands.

Customer Experience 52

Customer Experience ROI Presentation Customer Service 52

BlueOcean

MARCH 26, 2018

In the customer support space, AI is changing the customer experience for better or for worse depending on the elegance of your deployment. And the new world of AI is creating out-of-this-world efficiencies for businesses who are leveraging it effectively. Are you ready for your robo-coworkers? Most companies aren’t yet.

Customer Service 168

Customer Service Brands Call Center Healthcare 168

Lumoa

JULY 17, 2023

Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers. Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. It is no longer a competitive advantage but a necessity.

Customer Experience 83

Customer Experience Omnichannel Multi-Channel Competitive Advantage 83

SurveySensum

NOVEMBER 3, 2023

You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. That’s the power of good customer service! In this blog, we’ll explore seven customer service trends for 2024.

2024 52

2024 Customer Service E Commerce E-support 52

Kustomer

NOVEMBER 4, 2020

Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. Over 80% of companies who prioritize customer experience report an increase in revenue. So, how can businesses ensure their CX is up to scratch? Below are five emerging trends that we predict will shape CX in 2021.

2021 140

2021 Customer Experience E-support Omnichannel 140

Thematic

FEBRUARY 19, 2024

Imagine you’ve launched a new online delivery service. trillion due to frustrating customer experiences annually. Good customer experiences aren’t just about aesthetics or functionality. But how do you quantify how much positive or negative CX drives the bottom line? How do you measure CX?

Customer Experience 62

Customer Experience Net Promoter Score NPS Loyalty 62

Thematic

FEBRUARY 19, 2024

Imagine you’ve launched a new online delivery service. trillion due to frustrating customer experiences annually. Good customer experiences aren’t just about aesthetics or functionality. But how do you quantify how much positive or negative CX drives the bottom line? How do you measure CX?

Customer Experience 62

Customer Experience Net Promoter Score NPS Loyalty 62

BirdEye

SEPTEMBER 15, 2023

Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. Sales professionals need insight, reports, and innovative ways to reach potential customers. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023.

Sales 109

Sales 2023 Demo Social Media 109

Kustomer

JUNE 2, 2023

Its primary function might be to help families and friends stay in touch, but the app can also support brand-to-customer interactions via the WhatsApp Business application and WhatsApp API. It sports a strong feature suite for businesses, who have recognized its ability to make reaching customers as easy as texting. Agent Routing.

Customer Retention 91

Customer Retention Omnichannel Sports Customers 91

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Customer feedback is a precious resource for understanding what’s effective and what needs improvement.

Social Media 83

Social Media Feedback Banking Automotive 83

Playvox

JANUARY 11, 2024

Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. We try different serums and potions, yet somehow wake up with new wrinkles. Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM.

Call Center 52

Call Center Contact Center Management Omnichannel 52

Lumoa

JANUARY 24, 2024

If you have, you must know how exhausting it can be to get help with the simplest of requests. After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback!

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

ShepHyken

APRIL 28, 2023

This week, we feature an article by Marcelle Santos, a copywriter at TextExpander , a software that helps individuals and teams communicate efficiently and consistently with their customers. She shares why customer standards matter and how your organization can meet them. Raise your customer service standards.

Customer Service 65

Customer Service Customer Service Representative Article Omnichannel 65

SurveySensum

JULY 11, 2023

This delightful experience, my friend, is what we call customer experience (CX). Before we move ahead, let’s understand – What is customer experience? Customer Experience is the overall impression a brand creates in the minds and hearts of its customers. But WHY is customer experience so important?

Brands 83

Brands Customer Experience Rewards Programs Touchpoint 83

SurveySparrow

JULY 23, 2023

Once upon a time, businesses believed that the best way to win customers was through the quality of their products or the competitiveness of their prices. But as we journey through 2023, a different tale is being written. In this story, the hero is the customer, and the quest is for an exceptional customer experience (CX).

2023 52

2023 Customer Experience Omnichannel Loyalty Programs 52

Upstream Works

AUGUST 5, 2021

One reason for rising cloud adoption is the variety of strong use cases, including better agent engagement, smarter call routing, improved self-service options, richer management reporting, more personalized CX, and more. Customers expect omnichannel CX and are rapidly gravitating to the newer channels, all of which are digital.

Contact Center 78

Contact Center Call Center Omnichannel Customer Journey Mapping 78

Ecrion

JANUARY 28, 2020

The future of customer communication could mean the future of your business. The way you communicate your customers has a direct impact on their experience and behavior. Satisfied customers are willing to spend up to 16 percent more on a company’s products and services. AI Is Shaping Customer Service.

Communication 71

Communication 2020 Fashion Customers 71

SurveySensum

AUGUST 10, 2023

She search the company’s website hoping to find some quick help on how to set things up. After a frustrating search, you finally decide to reach out to customer support. When you finally connect with an agent, they seem as clueless as you are about the issue you’re facing. Talk about a letdown, right?

Effort Score 52

Effort Score Loyalty Touchpoint Demo 52

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. Additionally, the ongoing pandemic has also created a need for customer service teams to be more sensitive and cautious in their approach towards customers.

Customer Service 52

Customer Service Social Media Banking Customers 52

Kustomer

NOVEMBER 4, 2020

Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. Over 80% of companies who prioritize customer experience report an increase in revenue. So, how can businesses ensure their CX is up to scratch? Below are five emerging trends that we predict will shape CX in 2021.

2021 52

2021 Customer Experience E-support Omnichannel 52

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? Your customers feel the same way. A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates. You will continue using it, right?

Insights 52

Insights Customer Experience Metrics NPS 52

Interactions

MARCH 28, 2019

Customer experience is more important than ever. Modern customers dictate why, when, and how they would like to engage with a brand, and companies are looking for innovative ways to elevate their experience. Naturally, they are exploring the potential of conversational AI and its promise of transforming the customer experience.

Customer Engagement 63

Customer Engagement Engagement Contact Center Omnichannel 63

Think Customers

OCTOBER 28, 2020

As financial leaders plan their next move, we’ve identified key customer experience trends and best practices that will help companies earn customer loyalty today and in the future. Customer experience strategist and author Don Peppers has long said that frictionless customer experiences build loyalty—not delightful experiences.

Financial 52

Financial Insurance Banking 2013 52

Talkdesk

MARCH 24, 2021

With insurtech getting a head start and Amazon-like experiences setting policyholder expectations and brand loyalty, customer service can make or break carriers and brokers. . The opportunity to reinvent policyholder service. How to address the challenges of digital transformation. 4 tips for instant policyholder service.

Insurance 53

Insurance Contact Center Multi-Channel Automotive 53

Comm100

JUNE 5, 2018

AI (Artificial Intelligence) is undoubtedly a buzzword that’s been around for a while. From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. How AI can be Used in the Contact Center.

Contact Center 49

Contact Center Call Center 2001 Download 49

Comm100

DECEMBER 13, 2021

In this blog, we’ll look at the four top reasons why credit unions need to offer live chat services in 2022, from improving member experience to gaining member insights. It’s important to begin by looking at how digital channels improve the experience of credit union members. Live chat improves member experience .

2022 52

2022 Banking 2021 Financial 52

Upstream Works

SEPTEMBER 5, 2019

The world of customer experience management is expanding and growing in complexity at an alarming rate. Many of the customers eying up solutions today are voice-only call centers who understand they need to digitally transform – but it can be difficult to know how to do that without an understanding of what it really means.

Contact Center 60

Contact Center Technology Omnichannel Call Center 60

Ann Michaels and Associates

DECEMBER 12, 2018

With so many online businesses vying for a customer’s attention, brands need to focus more than ever on making meaningful connections to stand out. Companies that singularly focus on digital tools but do not invest in the customer experience can expect to fall behind. We like to call this “humanizing” the customer experience.

Customer Experience 56

Customer Experience Multi-Channel Apparel Retail 56

COPC

SEPTEMBER 3, 2019

the cloud and AI) has made everything possible and brought the opportunity for a. Ding Yi (Allen), Director of Customer Service. recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial.

Financial 40

Financial Customer Satisfaction 2004 Technology 40

Avaya

APRIL 9, 2019

Esports Today: Where Are We Headed? Esports and how to better connect with its fans and potential revenue is certainly a hot topic. Here are additional things we see in store for 2019 and beyond: Digital Fan Safety Digital identity tools like facial recognition and scanning are becoming more readily available.

Sports 51

Sports Entertainment Contact Center 2019 51

SmartKarrot

FEBRUARY 6, 2024

Introduction Customer success evolves every day, and it is advantageous to stay ahead of the curve. As a Customer Success leader in 2024, navigating the dynamic realm of customer satisfaction requires embracing innovative technologies. Artificial Intelligence (AI) is reshaping the way businesses approach customer success.

2024 10

2024 Customer Success Customer Satisfaction Measurement 10

Wootric

FEBRUARY 14, 2019

Why do we love whom we love? And yet, for some people, there are so many reasons why we love them. These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. Amy Etheridge. Angus Yang.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. So, we hope to inspire amazing, thoughtful conversations today that will create actionable insights for you. No worries!

Contact Center 40

Contact Center Customer Centricity Multi-Channel Webinar 40

BirdEye

OCTOBER 18, 2023

In a rapidly evolving digital landscape, local businesses face a pressing question: How can they stay relevant and meet escalating customer expectations? The answer, as revealed at the recent Birdeye View digital conference, lies in the revolutionary potential of Artificial Intelligence (AI). Get started for free WATCH DEMO 1.

Insights 109

Insights Customer Expectations Consumers Feedback 109

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management. Listen to your customers.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

Kustomer

FEBRUARY 6, 2024

So, how do you figure out which enterprise help desk software is the right option? You’ve gotta evaluate the features, pros, and cons of each solution—along with feedback from real customers. And that’s exactly what we did in this guide.

2024 98

2024 Multi-Channel Omnichannel E-support 98

Playvox

MARCH 19, 2024

Infusing artificial intelligence (AI) into processes is top of mind for business leaders and managers in all industries and across all job functions. Generative AI technologies truly have the power to change how we work and our ability to deliver a stellar customer experience (CX). What Is Contact Center AI?

Contact Center 74

Contact Center Net Promoter Score Average Handle Time Omnichannel 74