Banking Brands Loyalty Multi-Channel 
CSM Magazine
JULY 21, 2021
With brands facing increasing competition for the attention of consumers, providing the best possible customer service has never been more important. Recent research from Edelman suggests 65 percent of customers are now basing their future purchasing decisions on the ways in which a brand keeps in touch with them. Changing behaviours.
Currency Alliance
MARCH 28, 2023
The term ‘pay with points’ implies that a customer can burn loyalty points or miles at a point of sale as the method of payment. It also implies that the customer can do this quite easily and freely, across a large proportion of a brand’s inventory, in its primary commerce channels.
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West Monroe
JANUARY 25, 2022
It is also assumed that M&A will be a hot topic in 2022 as banks look for new growth opportunities and to increase the speed at which they can invest and scale their technology platforms. Payment and monetary disruption: the rise of crypto in mainstream banking. This outlook will not include an analysis of M&A trends.
BirdEye
NOVEMBER 20, 2023
This strategy transforms satisfied customers into brand champions who actively refer new business. Benefits of doing referral marketing A whopping 83% of individuals trust referrals or recommendations from friends and family more than any other marketing channel. For businesses today, referral marketing is revolutionizing growth.
Currency Alliance
JANUARY 22, 2020
The top loyalty jobs are tough. Every CEO waxes lyrical about the importance of loyalty. And yet, many loyalty programs are run like barnacles on the side of a business: battling for budget, rather than being nurtured as the core way to engage customers via every channel and touchpoint. That ought to make your job easier.
Interactions
SEPTEMBER 8, 2023
Brands committed to creating exceptional customer experiences have turned to conversational AI solutions like Interactions Intelligent Virtual Assistant (IVA). They can use their preferred language with our multi-lingual support. If recordings were published, your grandmother would surely blush! We’re not just a vendor.
CSM Magazine
FEBRUARY 28, 2020
These multi-lingual solutions empower organisations to improve their customer experience, increase revenue and deliver better support with seamless, omnichannel self-service. “We
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