Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I can pretty vividly remember the first Pulse conference I attended back in 2013. The More Things Change, the More They Stay the Same.

2021 45

2021 Events Social Media 2013 45

Grade.us

JANUARY 11, 2019

You don't have to read another "what's hot in marketing in 2019" post. It must be because you look just a little bit like William Shatner. Here's the Bot from 1-800-Flowers, named one of the Top 5 bots by botsociety.io. I don't have to make any decisions? Hey, great news! Why, you ask? Meet the Chatbots.

2019 39

2019 Marketing Social Media Insurance 39

SurveySensum

JULY 14, 2020

While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best! Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

2020 132

2020 Customer Experience Magazine Consulting 132

BirdEye

MARCH 27, 2023

In this blog post, we’ll share 10 key steps on how to start a business to give it the best chance for success. Potential customers Ideas on how to start a business must take into account your target audience. You can also search Google and social media for the business name you have in mind. What business should I start?

Banking 10

Banking Insurance Social Media Advertising 10

Grade.us

APRIL 2, 2019

Updated 4/2/2019 - 37 more general and industry-specific email templates for requesting online reviews. Research shows words have a specific set of emotions tied to them. Even if you plan on customizing these templates heavily they're still important tools to have in your review request toolkit. FREE TRIAL. See the value there?

Automotive 42

Automotive Hospitality Healthcare Feedback 42

Circular Edge

MAY 9, 2022

Blog Credit: Abby Jenkins , January 14, 2021 (A Guide to Reverse Logistics: How It Works, Types and Strategies | NetSuite). Worldwide, returns are worth almost a trillion dollars annually and have become increasingly common with the growth of ecommerce. In this article: Reverse logistics explained step by step.

Transportation 52

Transportation Retail Metrics Consumers 52

C Space

JULY 7, 2020

According to the report, “As unprecedented as the events of 2020 have been so far, previous points of crisis such as the Great Recession of 2008 have revealed a pattern of business behaviors: initial response, recovery and renewal.” The Brand Move Roundup – July 7, 2020.

2020 52

2020 Brands Hospitality 2005 52

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Some are sexy, some are practical, and some have been underway for years – but far frblom perfected. We believe these trends will occupy most brands’ efforts during 2019. How can we call that success?

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Chattermill

JUNE 3, 2019

on 4 Jun 2019. We now live in a world where customers have an infinite supply of products and services to choose from, and it’s getting harder and harder to stand out from the crowd. How many times, in contrast, have you followed the recommendation of a friend or a positive review in a magazine or newspaper? by Sam Frampton.

Metrics 85

Metrics Measurement Customer Experience Net Promoter Score 85

Comm100

APRIL 22, 2023

Marketing strategies to increase student enrollment need to put today’s students at the center. Student needs have changed, and digital communications such as live chat and bots have become an essential tool in student enrollment. Tuition costs have drastically increased over time, tripling in the past 50 years.

Omnichannel 52

Omnichannel Social Media Connections 2022 52

Grade.us

JANUARY 12, 2021

This doesn’t have to be the case for you. This doesn’t have to be the case for you. As of Q3 2019 , Yelp: 38 million average monthly mobile app unique users. Each rating star added on a Yelp review translated to anywhere from a 5% to 9% effect on revenues. " ( Source: [link] ). Reading Time: 25 minutes.

Advertising 35

Advertising Social Media Events Connections 35

Clarivate

MARCH 17, 2022

Margolis Center for Health Policy to convene a February 2021 public meeting about scientific and ethical issues associated with enrolling pregnant individuals in clinical trials for drug development. Drug developers often face a Catch-22 regarding clinical trials and pregnancy. Medicine use during pregnancy: balancing risks.

2018 10

2018 2021 2020 Hospitality 10

Currency Alliance

NOVEMBER 17, 2020

In November 2019 when we published the Top Trends for 2020 , we could not have known about the Covid-19 pandemic. The sixth trend is also not new, but most companies have been ignoring the implications and will now try to catch up. Today, the best experience we receive from any brand becomes our expectation of every brand.

2021 52

2021 Loyalty Loyalty Programs Travel 52

Clarivate

SEPTEMBER 1, 2022

In this installment of our blog series about Highly Cited Researchers contributing to the UN SDGs, we focus on SDG 5: Gender Equality. We discuss the research that Highly Cited Researchers have published and the trends we’re seeing emerge. Wade have shown how much work needs to be done. What is SDG 5: Gender equality?

2015 124

2015 2021 Healthcare Presentation 124

Comm100

APRIL 22, 2023

Marketing strategies to increase student enrollment need to put today’s students at the center. Student needs have changed, and digital communications such as live chat and bots have become an essential tool in student enrollment. Tuition costs have drastically increased over time, tripling in the past 50 years.

Omnichannel 11

Omnichannel Social Media Connections 2022 11

Gainsight

JULY 22, 2019

When I was a kid imagining the future of 2019, it looked a lot different than the present we live in today. I mean, I thought for sure we’d have fusion reactors, space elevators, replicants, basically everything from Minority Report. Is the future just way less futuristic than we were hoping for? So what’s the point?

Demo 40

Demo Customers Customer Success Innovation 40

Kustomer

MAY 22, 2019

As a result, many DTCs have transformed customer support into personalized experiences that build loyalty and lifetime value. They help us figure out and predict all of the questions or concerns that our customers might have about the product,” explained Jessica White, the executive director of customer experience, to Glossy.

Retail 45

Retail Brands Apparel Loyalty 45

Michel Falcon Experience

MARCH 12, 2019

My first question is, is 2019 going to be the year that you continue to reinforce efforts to improve your employee experience? And the last one, and you have to be truthful, don’t BS me, are you hung over right now? The expectations of our employees and our customers must be managed to build a people first culture.

Culture 12

Culture 2019 Engagement Net Promoter Score 12