BirdEye

JUNE 15, 2023

As a local business looking to improve sales, your marketing strategy has to include a refer-a-friend program. It’s a valuable and cost-effective method for attracting new customers by leveraging existing client relationships. A refer-a-friend program encourages your customers to refer their friends or family.

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Reference Sales Social Media Brands 98

BirdEye

APRIL 25, 2023

Are you looking for ways to promote your business locally? Do you want to reach out and engage with potential customers in your area? If so, we’ve got you covered with over 20 ideas on how to promote your business locally and make your brand the talk of the town. Table of contents 1.

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Seminar Social Media Advertising Workshop 98

BirdEye

NOVEMBER 21, 2023

Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results. This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing.

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Marketing Social Media Advertising Workshop 109

BirdEye

APRIL 28, 2023

Are you an insurance provider who is looking to increase your revenue? If so, then effective insurance marketing strategies are the way to go. Fortunately, there are a number of ways to do this. They can also help boost your online presence. In fact, 75% of online users take to social media to research a brand or product.

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Insurance Marketing Social Media Loyalty Programs 98

BirdEye

MAY 15, 2023

Are you looking to build a successful brand? Do you want to create an engaging and memorable customer experience? If so, then developing a strong brand strategy is essential. A well-crafted brand strategy can help your business stand out from the competition, allowing it to reach its full potential.

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Brands Social Media Communication Consumers 98

BirdEye

JULY 6, 2023

Staying in touch with customers helps businesses strengthen their relationships and build a stronger customer base. There are multiple avenues for businesses to reach out to their customers and make sure they notice every word. Always remember to maintain your email reputation and content quality to avoid spam filters.

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Connections Document Communication Customers 98

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year.

Marketing 69

Marketing 2024 Social Media Download 69

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. Know your audience 2. Know your goals 3.

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Social Media Brands Entertainment Connections 98

Retently

NOVEMBER 17, 2023

From tracking the real, long-term results of a campaign to judging the potential for customers to refer your company to their friends and colleagues, Net Promoter Score is a versatile metric that belongs in any marketing manager or consultant’s arsenal.

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Net Promoter Score NPS Marketing Management 78

BirdEye

AUGUST 29, 2023

Happy customers build successful businesses. You can grow, scale, and develop your business if you understand your customers’ feelings about you. Great products, the best marketing campaigns, and the costliest ads are all playing second fiddle to the power of customer satisfaction.

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Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

BirdEye

MAY 3, 2023

If you wanted to run a marathon, you wouldn’t start your training with a 20-mile run. Instead, you would break down your goal into smaller pieces, such as shorter distances and cross-training. In the same way, achieving critical business outcomes requires a series of short-term goals that build upon each other. Set S.M.A.R.T.

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Marketing Social Media Net Promoter Score Measurement 98

BirdEye

FEBRUARY 28, 2023

Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. This blog post will explore the benefits of hiring a social media professional. We’ll also share some tips on how to hire the right candidate.

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Social Media Management Engagement 2024 98

ShepHyken

OCTOBER 27, 2017

This week we feature an article by Tim Fujita-Yuhas that discusses the importance of empathy when using new technology for customer service. When the topic of customer service comes up, the most common associations aren’t typically positive ones. From contact centers to email marketing campaigns, we’ve seen it all.

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Customer Service Strategies Blog Customer Service Hotels 84

Optimove

DECEMBER 4, 2023

Email segmentation is the practice of dividing a subscriber base into smaller, more manageable segments to tailor messages according to the unique characteristics and needs of each group. This increases the likelihood of recipients engaging with your emails. How does Email Segmentation Work?

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Download Metrics Definition Return on Investment 52

GetFeedback

APRIL 8, 2019

And let’s be honest, that doesn’t improve the customer experience. Buyer personas are old news. It’s why companies like HubSpot are ditching them for more intensive audience targeting and customer journey mapping: it provides a better experience from start to finish. . Only then can you give users the experiences they crave.

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B2B Social Media Blog Customer Journey Mapping 207

ShepHyken

SEPTEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. When you customize or personalize the experience, even during the sales process, you are delivering a better level of service. Shep Hyken.

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Blog Customer Experience Retail Consumers 119

BirdEye

JULY 5, 2023

Customer acquisition is one of the biggest challenges and expenditures for businesses. However, constantly acquiring new customers without investing in strategies to retain them can prove quite harmful to the bottom line. This blog helps you grow your business with relationship marketing.

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

Optimove

APRIL 4, 2023

The more deposits a trader makes, the more likely they will remain engaged with your platform. That’s why focusing your marketing efforts on retaining your traders and promoting deposit activity drives high levels of engagement that will increase their customer lifetime value (CLTV). It’s common sense.

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Loyalty Programs ROI Demo Loyalty 52

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s an essential part of our everyday lives, and there are no signs it’s slowing down. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel ROI 98

Brandwatch CX

NOVEMBER 8, 2023

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

Social Media 98

Social Media Metrics Demo Measurement 98

Optimove

JULY 5, 2022

Long gone are the spray-and-pray days that inevitably resulted in irrelevant, inconsistent messaging, meaningless content, and failure to take into account past interactions and personal preferences. There’s in-app messaging for that. The benefits of in-app messaging. Push vs. in-app.

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Competitive Advantage Engagement Brands 2022 52

ShepHyken

NOVEMBER 19, 2021

He shares his quick tips for keeping your customers informed through email and SMS to level up their buying experience. . That’s great news! But while you’re fulfilling orders, it’s imperative that you keep your customers in the loop on channels like email and SMS. Make the ‘welcome experience’ memorable.

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Communication Article Brands Touchpoint 84

SurveySensum

NOVEMBER 8, 2023

Customer experience encompasses every interaction a customer has with a business. In today’s competitive­ and digital landscape, CX can either build or break a brand. A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey.

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Customer Experience NPS Customer Satisfaction Social Media 52

BirdEye

APRIL 18, 2023

This means for business owners, advertising locally is essential to keep the doors open and reach the target audience in the local market. These ad campaigns are necessary to build brand awareness, generate leads, drive traffic to your physical location, and increase sales. Table of contents What is local advertising?

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Advertising Social Media Events Magazine 98

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. 5,000 experiential branding organization whose clients include Samsung, Time Warner, Netflix, and Sony. As one would expect, an increasing number of business organizations are now using chatbots to fuel their marketing and customer service efforts.

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Social Media Blog ROI Brands 53

Brandwatch CX

JUNE 15, 2022

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

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Social Media Metrics Demo Measurement 144

SurveySparrow

OCTOBER 25, 2023

The brand has used emotional branding exceptionally well, and this slogan, introduced in 1988, has become a mantra for motivation and determination. This is a perfect example of marketing the brand like a pro! Now, what exactly is brand marketing? What is a brand? A brand is so much more than that.

Brands 52

Brands Marketing Social Media Connections 52

Optimove

JUNE 22, 2023

Beacon Technology Using beacon technology – small, battery-powered devices (beacons) that communicate with nearby mobile devices through Bluetooth low energy (BLE) signals – is a relatively quick and low-investment way for brands to connect with customers in their brick-and-mortar locations.

Technology 52

Technology Customer Engagement Engagement Loyalty Programs 52

BirdEye

SEPTEMBER 12, 2023

You can no longer afford not to have a social media strategy for your business. But for businesses new to this medium, knowing what works and what doesn’t can be difficult. There is heavy competition among brands on social media. Analyze what your competitors are doing To know what to do, you must know what is working already.

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Social Media Measurement Brands Leadership 104

Comm100

FEBRUARY 15, 2022

The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if you fail to impress them immediately. If you want your brand to thrive in the modern market , you’ll need to know how to pivot your customer service practices to give your target consumers what they want ASAP.

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Consumers Blog Customer Service Social Media 52

BirdEye

MARCH 24, 2023

It involves identifying new markets, developing relationships with potential clients and partners, and creating and implementing plans to increase revenue and profitability. It can also involve identifying and pursuing potential mergers and acquisitions or strategic partnerships to expand a company’s reach and capabilities.

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2023 Return on Investment Social Media Sales 98

Optimove

NOVEMBER 7, 2022

If your marketing team is still sitting on the fence when it comes to personalization or if it’s becoming clear that your mobile marketing strategy needs fine-tuning to meet ever-changing customer expectations, then listen up. How to give customers the ultimate user experience to keep them coming back.

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Engagement User Experience Banking Hospitality 52

BirdEye

NOVEMBER 20, 2023

We’re living in an era of customer engagement, where every delighted client can become your best marketer. This strategy transforms satisfied customers into brand champions who actively refer new business. This strategy transforms satisfied customers into brand champions who actively refer new business.

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E Commerce Marketing Multi-Channel E-support 62

BirdEye

NOVEMBER 30, 2023

Home service businesses like plumbing companies must constantly be on the lookout to increase their lead generation channels and acquire new customers. In this blog post, we bring you the top fourteen plumbing lead generation ideas to help you scale your business faster than competitors.

Social Media 57

Social Media Advertising 2024 Marketing 57

BirdEye

FEBRUARY 14, 2023

Whether a small business or a large corporation, your business’s online reputation is more important than ever. The way people perceive your company online has a huge impact on your bottom line and can make or break you as a brand. Monitors and responds to customer feedback 2.

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Consulting Management Social Media Multi-Channel 97

Hallmark Business Connections

FEBRUARY 23, 2021

With all the digital marketing channels now available, direct mail has fallen out of favor with a number of marketers—an unfortunate turn of events for brands. And though direct mail marketing doesn’t provide the immediacy of digital channels, it does offer reach and engagement not often found with email. Know Your Audience.

Marketing 91

Marketing E Commerce Omnichannel E-support 91

Optimove

JUNE 8, 2023

So embedded in our daily lives are omnichannel interactions with our favorite brands that we barely notice if they’re doing it properly. Seamless, smooth, and valuable interactions have become the best way to maintain a valuable two-way relationship. Let’s get into it. Time to dive in! The result of this disconnect?

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Omnichannel Touchpoint Competitive Advantage Consumers 52