ShepHyken

NOVEMBER 9, 2018

While there are many advanced CMS (Content Management Systems) like WordPress on the market today, finding enough time to manage these solutions effectively can be difficult. Content Management. At the fundamental level, most organizations maintain a corporate blog and regularly contribute to its development. Task Management.

Blog 96

Blog E Commerce E-support Article 96

ShepHyken

DECEMBER 9, 2016

This week on our Friends on Friday guest blog post my colleague, Stephan Delbos, writes about the importance of doing more than satisfying customers, you must delight them. According to Damasio, our analysis of a situation is not nearly as important as our emotional attachment to that situation’s outcome. Satisfactory is a rating.

Customer Satisfaction 123

Customer Satisfaction Blog Net Promoter Score Loyalty 123

Lumoa

DECEMBER 19, 2023

The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. This process involves reading and assessing the content to classify it as positive, negative, or neutral.

Social Media 83

Social Media Feedback Banking Automotive 83

Optimove

DECEMBER 14, 2023

Key takeaways: In 2024, marketers face a formidable challenge: optimizing marketing communications to transcend the message tsunami and deliver meticulously personalized content in real-time. Video Dominance  Prediction: The dominance of video content will persist in 2024, reshaping marketing strategies. 

2024 119

2024 Marketing Consumers Download 119

Retently

MAY 15, 2024

Have you ever read an online newspaper, blog or magazine only to be asked for your feedback as a reader? There are several benefits of adding a website visitor survey to your website, including: You’ll discover which aspects of your website’s content and usability are stopping visitors from becoming paying customers.

Net Promoter Score 78

Net Promoter Score NPS Feedback Metrics 78

Magellan Solutions

AUGUST 23, 2023

AI gives marketers the ability to: Process vast amounts of data quickly Extract valuable insights Uncover hidden patterns Businesses can understand their target market using AI-driven customer profiles and sentiment analysis. It includes customer segmentation, content optimization, social media marketing, and chatbots.

Marketing 98

Marketing Social Media Advertising ROI 98

BirdEye

NOVEMBER 28, 2023

In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. Table of contents What is restaurant reputation management? Conducting a competitive analysis will help you stay ahead of the curve. – Create a blog and publish helpful content.

Management 107

Management Social Media 2007 Reference 107

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. Table of contents What are the 7 best social media networking groups for real estate marketing? It’s an excellent resource for property investors, offering forums, blogs, podcasts, and educational resources.

Social Media 57

Social Media Sales Advertising Connections 57

BirdEye

JULY 24, 2023

All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. In this guide, you’ll learn everything you need to know about customer feedback analysis to grow your business. Table of contents What is customer feedback analysis?

2023 98

2023 Feedback Social Media Net Promoter Score 98

ChurnZero

MARCH 10, 2023

After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. Prompts make perfect The day-to-day of a CS professional is more dynamic and varied than one blog post prompt, but the basic tenets of AI writing are the same.

Customer Success 98

Customer Success Blog Customers Feedback 98

BirdEye

NOVEMBER 21, 2022

In this blog, we’ll show you why social media analytics is important, talk about ways to get started, and how best to use social media data to gain valuable insights for your marketing efforts. Table of contents Understanding social media analytics 3 types of social media analytics Why do you need social media analytics?

Social Media 98

Social Media Definition Multi-Channel Metrics 98

Brandwatch CX

NOVEMBER 8, 2023

Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy. 4) Buzzsumo Buzzsumo is a great tool for content research, but it also has an excellent way to analyze and monitor your Facebook pages.

Social Media 98

Social Media Metrics Demo Measurement 98

SurveySensum

JANUARY 5, 2024

Content related to these topics was enriched, providing in-depth guidance and tips. Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better. This data-driven approach helps in optimizing content and improving the overall user experience.

Insights 52

Insights E Commerce E-support User Experience 52

ShepHyken

APRIL 27, 2018

Provide Quality Content . Providing quality and unique content to your customers regarding your product, service or industry will keep them coming back. The key is to perform constant analysis of the site to get customers to come back, drive sales, and enhance customer loyalty.

E Commerce 82

E Commerce Blog Social Media User Experience 82

Brandwatch CX

JUNE 15, 2022

Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy. Buzzsumo is a great tool for content research, but it also has an excellent way to analyze and monitor your Facebook pages. 1) Hootsuite.

Social Media 144

Social Media Metrics Demo Measurement 144

Lumoa

APRIL 4, 2023

One of the best ways to do that is through a customer profile analysis. Even with such a simple explanation, it’s clear to see how conducting a customer profile analysis can result in business growth. This article will explore five of the most notable impacts of customer profile analysis on your company.

Customer Retention 83

Customer Retention Customer Journey Customers 2019 83

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Qualtrics has been praised for its strong data integration and analysis capabilities.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

BirdEye

SEPTEMBER 11, 2023

This is the only blog you need to read to know how AI-driven customer feedback insights can increase the reputation of your business. Table of contents How is AI used in customer feedback analysis? Customer feedback analysis examines the comments, reviews, and opinions customers share about a product, service, or experience.

Feedback 106

Feedback Insights Social Media E-support 106

Magellan Solutions

JULY 24, 2023

Content writers and copywriters are expected to produce high-quality blogs, social media posts, whitepapers, and other content forms, helping businesses capture the attention of their target audience. Let’s explore the different AI tools for writers and see how it improves content creation today.

Social Media 98

Social Media Advertising Brands Blog 98

Lumoa

MAY 9, 2023

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. You may be wondering how sentiment analysis can truly make a difference in your organization.

Feedback 83

Feedback Customer Experience Customers Retail 83

ChurnZero

MARCH 10, 2023

After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. Prompts make perfect The day-to-day of a CS professional is more dynamic and varied than one blog post prompt, but the basic tenets of AI writing are the same.

Customer Success 75

Customer Success Blog Customers Feedback 75

Optimove

DECEMBER 28, 2023

But marketers face a big challenge: cutting through the influx of noise to deliver hyper-personalized content that reaches customers in real-time and enhances — rather than disrupts — their digital experience. Generative AI is simplifying the complexity of advanced data analysis and streamlining insight discovery.

Marketing 69

Marketing 2024 Social Media Download 69

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Table of contents Why do chiropractors need marketing? Refer to our detailed blog on how to start a successful referral rewards program.

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

Optimove

JANUARY 3, 2024

Ensure that every data collection and analysis initiative is driven by a deep understanding of your customers’ behaviors, preferences, and needs. Start with the customer and aim to deliver highly tailored content to even smaller customer groups.  All marketing should start with the customer. 

2025 59

2025 Marketing 2024 Customer Centricity 59

BirdEye

NOVEMBER 30, 2023

This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. Table of contents How do you develop the best marketing strategy for travel agencies? And, you can make it happen by investing in organic content marketing.

Travel 108

Travel Marketing Social Media Hotels 108

SurveySparrow

JULY 4, 2023

In this blog, we’ll delve into the latest trends and strategies that are reshaping the marketing landscape. By analyzing real-time data and customer behavior, AI algorithms can deliver personalized content, product recommendations, and offers that align with individual preferences. The result?

Marketing 52

Marketing Social Media Return on Investment Insights 52

BirdEye

OCTOBER 3, 2023

In this blog, we’ll cover the key lessons Baer shared with Colwell on extracting value from negativity. Table of contents Acknowledging feedback wins customer loyalty Distinguishing between public & private complainers Make the most out of negative feedback: 4 Tips from Jay Baer 1. Analyze review content, not just ratings 4.

Customer Experience 104

Customer Experience Social Media Feedback Loyalty 104

BirdEye

DECEMBER 8, 2023

In this blog post, we’ll uncover the essentials of corporate reputation management and teach you how it impacts your online presence. Table of contents What is corporate reputation? You can maintain a positive brand image using smart SEO (Search Engine Optimization) strategies, creating good content, and managing reviews.

Management 113

Management Social Media Brands Consulting 113

BirdEye

MAY 30, 2023

Table of contents What is competitive benchmarking? Competitive benchmarking versus competitive analysis Best practices for competitive benchmarking Competitive benchmarking benefits Best competitive benchmarking metrics FAQs about competitive benchmarking What is competitive benchmarking? Let’s go back to our previous example.

Social Media 98

Social Media Metrics Advertising Measurement 98

SurveySensum

JANUARY 26, 2024

Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool. Develop content that directly addresses your target audience’s pain points, preferences, and needs.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

Optimove

OCTOBER 5, 2023

Marketers often grapple with concerns about data privacy, the ethical use of AI, and the fine line between delivering tailored content and becoming overly intrusive. Leverage user data and behavioral insights to tailor content, recommendations, and messages specifically to each user’s preferences and needs.

Marketing 119

Marketing 2023 Loyalty Consumers 119

Feedbackly

DECEMBER 14, 2023

One is the good old customer sentiment analysis, while the other is the customer emotions analytics. What is Customer Sentiment Analysis? Customer sentiment analysis is the process through which customer sentiments underlying consumer feedback or interactions are deciphered. Fortunately, there are two ways of getting into it.

Metrics 52

Metrics Measurement Touchpoint Customers 52

BirdEye

SEPTEMBER 12, 2023

This blog post details the top social media best practices a business needs to use social media to its full potential. Table of contents Why is social media marketing important? But just posting content is often not enough. To do so, Investigate the impact of their content to understand what works well for your competitors.

Social Media 104

Social Media Measurement Brands Leadership 104

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore the significance of measuring customer satisfaction and delve into key metrics that provide valuable insights. Customer Satisfaction Score (CSAT) CSAT is a direct measure of customer contentment with a specific interaction or experience. It requires consistent monitoring, analysis, and action.

Customer Satisfaction 59

Customer Satisfaction Metrics Measurement Net Promoter Score 59

SurveySparrow

JANUARY 29, 2024

In fact, asking the right survey questions can streamline data analysis. This blog will focus on four types of AI survey questions that will help you get precise customer data. AI uses intelligent questioning, sentiment analysis, and predictive analytics to analyze and reach precise conclusions easily. Off we go!

NPS 52

NPS Customers Information Demo 52

Playvox

AUGUST 23, 2022

Generate Content Ideas. If you’re a marketer or customer success manager, you’ll know the importance of creating valuable content for your customers – but sometimes it can be difficult to come up with ideas for a new blog post or help desk article. A Solution For Chat Analysis of Customer Conversations.

Blog 52

Blog Customers Article Loyalty 52

BirdEye

JANUARY 5, 2023

In this blog post, we’ll discuss what kind of skills are required for an online reputation manager and why online reputation management services are so important. Table of contents What does an online reputation manager do? Understanding SEO can help your content reach the right people at the right time.

Management 98

Management Multi-Channel Social Media Interaction 98