ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. How do you teach good customer service?

Customer Service Training 52

Customer Service Training Customer Service Seminar E-support 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. How do you teach good customer service?

Customer Service Training 52

Customer Service Training Customer Service Seminar E-support 52

GetFeedback

APRIL 8, 2019

Using a tool like Grammarly, you can start to adjust the context of your messaging /copy based on how much the audience knows, what their intent is, and how emotionally charged a topic might be for them. It’s incredibly hard to stand out when there are over 4-million blog posts published daily. Start by auditing your blog content.

B2B 207

B2B Social Media Blog Customer Journey Mapping 207

GetFeedback

DECEMBER 17, 2018

Customer service and customer feedback go hand in hand: to provide the best service possible, you need insight from your customers. This means using the right customer surveys, in the right places, at the right times. Keep it short and sweet. When asking quantitative questions, think symmetrically.

Customer Journey Mapping 223

Customer Journey Mapping Net Promoter Score NPS Customer Journey 223

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. If you’re reading this blog post, you are probably one of them. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response?

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Satisfied customers are also paying customers, so keeping them happy also helps your bottom line. A CXO’s Perspective on Text Analytics in Customer Feedback Customer experience (CX) operations aren’t left to any one department.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

Lumoa

DECEMBER 19, 2023

For instance, if a customer expresses frustration in their feedback, an AI-powered chatbot can be trained to respond with empathy and understanding, offering solutions that align with the detected sentiment. Detect liked or disliked product or service features AI for sentiment analysis is a game-changer, not just for marketers.

Social Media 83

Social Media Feedback Banking Automotive 83

BirdEye

MAY 30, 2023

Because of this, it has become a popular method for businesses to engage with customers. To leverage this opportunity, companies use it to gain a better understanding of their customers through SMS text message surveys. These numbers show that SMS text message surveys are worth the time and that customers are willing to participate.

Insights 95

Insights Net Promoter Score Events Feedback 95

ChurnZero

NOVEMBER 9, 2018

The following is a guest blog post by Kayleigh Alexandra content writer for Micro Startups. . How Customer Success Differs from Customer Service, Experience & Everything Else! When you say “customer success” in a company meeting, everyone there should be thinking roughly the same thing.

Customer Success 45

Customer Success Customer Service Books Events 45

BirdEye

SEPTEMBER 6, 2023

And that information comes from various sources, especially market research surveys, marketing surveys, and other customer surveys. When businesses take customer feedback and overall brand perception seriously, they significantly improve their conversion rates, brand value, and revenue. Table of contents What is a market survey?

Marketing 57

Marketing NPS Advertising Brands 57

Kustomer

JUNE 30, 2022

In order to keep customers happy and loyal, companies have to employ a proactive customer support strategy to stay ahead of needs and issues long before a customer has the chance to be dissatisfied. The faster and more conveniently brands can resolve customer issues, the more satisfied the customer is with their experience.

E-support 95

E-support E Commerce Social Media Loyalty 95

Tricia Morris

FEBRUARY 12, 2016

Customer service knowledge comes in many forms from customer self-service knowledge to agent-facing knowledge, and many formats from video, to knowledge base articles and more. This metric should not be used as the only measurement for customer service knowledge effectiveness. calls, emails) should decrease.

Metrics 60

Metrics Measurement Customer Service 2016 60

Upstream Works

NOVEMBER 30, 2022

There have been several implications in this space that compound each other, with the net result being a more challenging environment for all forms of customer service. This is not a promising scenario for contact centers looking to make customer experience (CX) a differentiator for their company.

Contact Center 78

Contact Center Customer Experience 2023 Customers 78

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience.

Customer Experience 52

Customer Experience NPS Customer Satisfaction Social Media 52

ShepHyken

NOVEMBER 13, 2020

He writes about what specifically makes feedback effective in helping you improve your customer service. So, before we delve into the main topic, first let’s have a look at what makes feedback effective and how it ties into a solid customer experience strategy. In our case, we’ll be looking at feedback from customers.

NPS 127

NPS Net Promoter Score Feedback Customer Experience 127

LiveChat

JANUARY 20, 2017

In this post, I’d like to focus on customer experience trends. Here’s how customer service of the future will look like. A quick history of customer service. Before we get to the future of customer service, let’s see how it looked in the past. It’s the era of omnichannel customer service.

Customer Service 62

Customer Service Customer Experience Social Media 2004 62

Bold360

APRIL 15, 2021

Branches will be open for business again, but the initial months of the pandemic served as a wake-up call about the need for FSIs to have digital-first customer engagement capabilities. Even before the pandemic, customers preferred the convenience of digital-first service provision. Give customers (self-service) options.

Customer Engagement 52

Customer Engagement Engagement Banking 2019 52

Lumoa

FEBRUARY 16, 2023

It’s important for your business to understand your customers. You need to know how they use your products or services and what they expect from you. Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. It could cover products, services, prices, and brand perception.

Voice of Customer 94

Voice of Customer Feedback Return on Investment Net Promoter Score 94

BirdEye

SEPTEMBER 12, 2023

This blog post details the top social media best practices a business needs to use social media to its full potential. 20 social media best practices to implement FAQs about social media best practices Scale your social media across all locations with Birdeye Why is social media marketing important?

Social Media 104

Social Media Measurement Brands Leadership 104

Bold360

APRIL 1, 2020

COVID-19 has caused massive disruption in the customer service and contact center space, on both the supply side and the demand side. Investing in self-service and digital support benefits your service agents, customers and organization. Centralize and Scale Your Knowledge Base. COVID-19’s Double Whammy.

Call Center 95

Call Center Management Social Media Contact Center 95

BirdEye

MAY 10, 2023

In this blog post, we’ll explore both the pros and cons of using a phone tree system to deliver customer service so you can make an informed decision about whether it’s right for your business. You also don’t need to hire as many customer service and technical support personnel to monitor the lines.

Call Center 52

Call Center Connections Sales Presentation 52

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue. Evolve your service.

Customer Engagement 97

Customer Engagement Engagement Net Promoter Score Metrics 97

Upstream Works

NOVEMBER 30, 2022

There have been several implications in this space that compound each other, with the net result being a more challenging environment for all forms of customer service. This is not a promising scenario for contact centers looking to make customer experience (CX) a differentiator for their company.

Contact Center 78

Contact Center Customer Experience 2023 Customers 78

SurveySparrow

APRIL 30, 2024

Review Sentiment : Analyze the tone of the reviews to understand customer concerns and satisfaction levels. This can help you identify areas to improve in your own products and services. Offer Incentives : Consider offering small discounts or rewards for customers who leave reviews (be sure to comply with platform guidelines).

2024 52

2024 Management Feedback Metrics 52

NICE inContact

JUNE 5, 2019

The 2019 NICE inContact Customer Experience (CX) Transformation Benchmark reveals some very interesting similarities and differences between consumers and businesses in terms of how they view customer service. Then, based on results, expand and scale. It’s critical to begin with a pilot in narrow and specific areas.

Consumers 54

Consumers Contact Center 2019 ROI 54

CSM Magazine

JANUARY 11, 2016

Forward thinking companies are using social media to further engage their customers. Here are five tips to help you use social media to take your customer service to the next level. Investment is needed to integrate digital customer service but many organizations think that deploying a full omni-channel solution is complicated.

Social Media 40

Social Media Customer Service Contact Center Customers 40

Tricia Morris

OCTOBER 28, 2015

The goal of self-service is to make things easier for both the customer (to find information) and customer service agents (to deflect information requests from assisted service). Expectations for, and of, self-service are growing at a rapid pace. But making things easier always begins with hard work.

2016 83

2016 Virtual Agent ROI 2015 83

BirdEye

JULY 24, 2023

Common challenges and solutions when doing customer feedback analysis Dos and don’ts of customer feedback analysis Use of AI in customer feedback analysis Best customer feedback analysis tools in 2023 FAQs on customer feedback analysis Improve your performance with Birdeye Insights What is customer feedback analysis?

2023 98

2023 Feedback Social Media Net Promoter Score 98

BirdEye

MARCH 5, 2024

To help you maximize the full potential of social media, this blog explores how to make social media monitor your digital eyes and ears and impress your audience. Customer feedback and market trends Multi-location businesses benefit from a wealth of customer feedback and market trends that are specific to each location.

Social Media 57

Social Media Multi-Channel Insights Brands 57

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So it’s important to listen closely and understand what customers want from brands – that’s where the voice of the customer comes in.

Feedback 83

Feedback Net Promoter Score NPS Customer Satisfaction 83

SurveySparrow

FEBRUARY 24, 2024

Customer sentiment analysis lets you hear what’s really being said between the lines. If you are confused about the whole idea of customer sentiment, I have got you covered. By the end of this blog, you will be clear about the definition, importance, benefits, and use cases. What is Customer Sentiment?

Definition 52

Definition Social Media Feedback Customers 52

NetBase

APRIL 2, 2019

Identifying topics, trends, influencers your brand needs to connect with, along with tracking campaigns, trends and competitive intelligence available, requires a sophisticated tool. Nothing—until you know it’s because consumers love your new product, or, conversely, because they think your customer service is lacking.

2019 90

2019 Social Media Consumers Insights 90

Survicate

MARCH 27, 2019

It can cover a variety of topics and include different question types. If you run a blog then you realize how difficult it is to continuously come up with content ideas. Especially knowing your readers might be interested in different topics. To evaluate the service you provided. To decide what content to produce.

Net Promoter Score 92

Net Promoter Score NPS Definition Article 92

Comm100

NOVEMBER 5, 2020

Access to information is key to the success of any customer service team, whatever channel you use. For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. But for this success to happen, this information can’t be siloed.

Omnichannel 52

Omnichannel Document Metrics Information 52

SurveySparrow

APRIL 28, 2022

In this blog, we’ll cover: What is Market Research. These questions can be open-ended, multiple-choice, or scale-based questions as per your data requirements. Is it their product, service, user experience, content, or anything else? Questions For Your Existing Customers. Do you think our services can improve?

2022 52

2022 Marketing Customer Service Representative Advertising 52

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Motivational quotes on customer service.

Blog 80

Blog White Paper Customer Service Webinar 80

ShepHyken

MARCH 7, 2022

Each week I read many customer service and customer experience articles from various resources. How to Build Customer Loyalty by Sharing the Inflation Burden by Joel Comm. My friend, Joel Comm, shared three interesting ways to cut costs that make sense because none impact the service customers are used to experiencing.

Article 13

Article 2022 Customer Service E Commerce 13