Totango

MAY 17, 2024

Integrations from Totango + Catalyst further enhance these capabilities. Make customer account insights actionable The Deloitte report also highlighted that three-quarters (75%) of CS teams struggle to successfully integrate multiple data sources into a unified, consolidated tool. Tools like Chorus and Gong.io

Innovation 80

Innovation Call Recording Government Customer Success 80

Comm100

APRIL 22, 2024

Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively.

Omnichannel 53

Omnichannel Social Media Customer Satisfaction Culture 53

Totango

NOVEMBER 16, 2023

That’s why Totango now offers powerful integrations with leading email and scheduling providers, including Gmail , Outlook , Google Calendar , and Outlook Calendar , to help make every touchpoint, every moment, and every communication with customers more streamlined and effective. “I’ve Not a problem.

Customer Success 110

Customer Success Touchpoint Document Interaction 110

ShepHyken

MARCH 1, 2019

The future is now as it concerns artificial intelligence, and it provides an excellent opportunity for business owners to stay ahead of the competition, but more importantly, offer customers a more tailored and enhanced experience. This ability only enhances the customer experience and helps inform them as they move through the sales funnel.

Blog 105

Blog Customer Experience Competitive Advantage Social Media 105

CX University

MARCH 4, 2024

The rise of omnichannel experiences has revolutionized the traditional customer journey, offering a seamless and integrated approach across various touchpoints. The integration of omnichannel experiences plays an essential role in delivering a consistent and cohesive CX across all touchpoints, as highlighted by PwC.

Omnichannel 52

Omnichannel Interaction Touchpoint Social Media 52

Comm100

MARCH 14, 2024

As businesses strive to meet the ever-increasing expectations of their customers, the adoption of chatbots has emerged as an essential move to enhance service delivery and operational efficiency. On the other hand, this blog will also explore the chatbot cons when not correctly built and trained.

Customer Service 91

Customer Service Customers Interaction Blog 91

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. 9 Must-Have Integrations to Level Up Customer Success Software. Customer Success teams can easily level up their performance and optimize their output by using third-party integrations to bring their company-wide customer data into a central hub. The post ChurnZero’s Greatest Hits from 2020 Feat.

2020 98

2020 Blog 2021 Chief Customer Officer 98

BirdEye

DECEMBER 22, 2023

It’s not just about making calls; it’s about ensuring seamless communication, enhancing customer service, and supporting your business’s growth. In this blog, we’ll cover what to look for in a small business phone system, which phone systems are the best for small businesses, and more.

Communication 109

Communication Demo Call Recording Connections 109

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. Based on customer feedback, Totango is thrilled to accelerate customer success-led growth by recently introducing new partnerships and integrations.

Customer Success 115

Customer Success 2023 Customer Satisfaction Demo 115

VDS

MAY 7, 2024

This partnership is set to transform customer interactions and enhance employee support. Key Takeaways: The Unified Experience solution aims to elevate customer service by integrating Genesys Cloud’s AI technology with ServiceNow’s workflow management. AI recommendations ensure quicker, more personalized responses.

2024 52

2024 Contact Center Customer Satisfaction Connections 52

Call Experts

APRIL 8, 2024

In this blog, we’ll explore the topic of using a call center for utilities and how it can enhance the overall customer experience. As a result, customers can rely on their expertise to receive accurate and timely assistance, resulting in enhanced customer satisfaction. When Did Call Centers Become the Standard?

Contact Center 52

Contact Center Multi-Channel Customer Service Call Center 52

ShepHyken

SEPTEMBER 28, 2018

Over time, career pathing solutions can be integrated with performance review software to keep workers engaged for the long term. Enhanced Scheduling and Work-Life Balance Tools. HR departments can then integrate this data into an analytics software that provides valuable insight into the experiences employees are having on the job.

Blog 106

Blog Engagement Technology Feedback 106

ShepHyken

JULY 12, 2019

This week we feature an article by Hugues Meyrath who says that by integrating machine learning and AI capabilities into your processes, you can optimize the performance of your facilities and staff to drive a positive customer experience. He shares some examples of how this technology can be a difference-maker.

Blog 107

Blog Customer Experience Roadmap Technology 107

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 109

Marketing Social Media Advertising Workshop 109

Comm100

MAY 25, 2022

For example, your contact center should integrate with customized software that can send follow-up surveys and reminders via text message. This type of integration streamlines your customer experience from start to finish and lets your team center its efforts on customers. Enhancing Contact Centers.

2022 52

2022 Blog Contact Center Customer Service 52

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Chatbots can enhance your efforts by gathering more information about your website visitors. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform. You can find her on LinkedIn. Facebook Messenger.

Social Media 53

Social Media Blog ROI Brands 53

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Qualtrics has been praised for its strong data integration and analysis capabilities. Integrations All three solutions offer integrations with other tools to collect data for the platform. The pressure is rising for businesses to step up their CX game.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

ShepHyken

SEPTEMBER 20, 2019

Integrating B2B customer support software with other internal systems is one way to encourage the real-time sharing of information between departments. Teams should integrate support software with development tools, sales tools including CRM technology, and marketing communication tools. Walk in your customer’s shoes for a moment.

B2B 107

B2B Blog B2C Sales 107

Call Experts

OCTOBER 12, 2023

In this blog, we’ll explore the intricacies of call routing, its significance in modern customer service, and how it can enhance the customer experience. The primary goal of call routing is to ensure that callers receive timely and practical assistance, thereby enhancing customer satisfaction.

Customer Satisfaction 105

Customer Satisfaction Connections Exceptional Customer Service Technology 105

ShepHyken

FEBRUARY 1, 2019

As a reference, Shep defines the Six D’s of Creating a Customer-Centric Culture in his Customer Service Blog: Define it. Maintaining data integrity to help ensure the application is working as intended is necessary. Staying abreast of business changes and enhancing the application as needed is very important. Disseminate it.

Customer Centricity 88

Customer Centricity Culture Blog Reference 88

SurveySparrow

APRIL 28, 2024

Because their voices hold the key to improving teaching techniques and providing a more enjoyable learning experience for everybody This blog will introduce you to the top 5 student feedback tools available. Which results in enhancing teaching strategies. I shall simplify each tool so you can find the perfect fit for your classroom.

Feedback 52

Feedback Demo Engagement User Experience 52

TechSee

JULY 28, 2023

This blog explores the right-to-repair policy developments, their implications for consumers, and how AI-powered solutions, like TechSee, can support companies facing right-to-repair concerns. AI-powered solutions, such as computer vision, play a pivotal role in enhancing support centers and self-service experiences.

Consumers 206

Consumers 2021 Innovation Customer Centricity 206

ShepHyken

MARCH 24, 2017

This week on our Friends on Friday guest blog post my colleague, Manuel Grenacher, writes about how using bots can help manage and improve the customer experience. Companies like Dominos Pizza and Mila, an on-demand tech support startup, have seen great success integrating chatbots into their business models. Shep Hyken. Want a pizza?

Blog 91

Blog Customer Experience Airlines Books 91

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies. It also increases support capacity.

2024 81

2024 Innovation Customer Service Omnichannel 81

Comm100

OCTOBER 17, 2023

Improved customer satisfaction : Quick and consistent responses can enhance the customer experience. HubSpot Service Hub Part of the HubSpot ecosystem, Service Hub offers tools to manage customer relationships and enhance the customer experience. Zendesk Zendesk is a widely recognized cloud-based customer service platform.

Customer Service 76

Customer Service Multi-Channel Omnichannel Social Media 76

Call Experts

APRIL 8, 2024

In this blog, we’ll explore the intricacies of call routing, its significance in modern customer service, and how it can enhance the customer experience. The primary goal of call routing is to ensure that callers receive timely and practical assistance, thereby enhancing customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Technology Connections Exceptional Customer Service 52

Upstream Works

JUNE 1, 2023

We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post During Cisco Live 2023 – Upstream Works Supports Cisco’s Commitment to Deliver Exceptional Customer Engagements appeared first on Upstream Works.

2023 141

2023 Customer Engagement Engagement Connections 141

Totango

DECEMBER 20, 2023

From streamlining customer interactions and optimizing business operations to supporting critical in-app communications , the Totango software makes connecting, integrating, and empowering cross-functional partners easy and valuable. Sign up for a demo today to join the thousands of users who have made Totango a leader in the CS industry.

2024 111

2024 Customer Centricity User Experience 2023 111

Retently

MAY 15, 2024

Have you ever read an online newspaper, blog or magazine only to be asked for your feedback as a reader? Improving user experience The simplicity of NPS makes it a valuable tool for pinpointing general sentiment about your site, but its real power comes from using it to refine and enhance user experience.

Net Promoter Score 78

Net Promoter Score NPS Feedback Metrics 78

BirdEye

DECEMBER 28, 2023

This blog covers everything you need about geofencing marketing and how to tap into local customers and establish your authority. FAQs on geofencing marketing Pair Birdeye platforms to enhance your geofencing marketing campaigns What is geofencing marketing? Table of contents What is geofencing marketing?

Marketing 57

Marketing Advertising Social Media Events 57

Call Experts

APRIL 8, 2024

Enhancing the Customer Journey: How Customer Journey Contact Centers Address Challenges Across Industries In today’s highly competitive business landscape, providing exceptional customer experiences is paramount, which is why a customer journey contact center is essential.

Contact Center 52

Contact Center Customer Journey Call Center Touchpoint 52

ShepHyken

DECEMBER 13, 2019

Always ask to do a test with your own data, for instance, in real life you may not always have data that is of good integrity, how will the platform fare then? Whether it be by implementing technology to enhance your customer’s experience or gaining insights, your vendors can be crucial to your company’s success. Onboarding lead time

Blog 101

Blog Demo Competitive Advantage Insurance 101

Optimove

SEPTEMBER 25, 2023

Optimizing Mobile Marketing Strategy for Customer Loyalty: A Journey Orchestrated with the Customer Given that smartphones have become an integral part of our daily lives, brands have a remarkable opportunity to leverage their mobile marketing strategy to cultivate customer loyalty.

Marketing 97

Marketing Touchpoint Loyalty Social Media 97

Kustomer

FEBRUARY 29, 2024

One of Gorgias’s greatest assets is its robust integration with the e-commerce platform Shopify. This integration not only allows support teams to view customers’ purchase history from within a ticket but also to perform actions such as creating orders and issuing refunds.

E Commerce 52

E Commerce 2024 E-support Feedback 52

BirdEye

NOVEMBER 9, 2023

These platforms handle feedback, connect with customers, enhance services, and guide your company to success. This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry. Absolutely.

Insurance 109

Insurance 2023 Financial Feedback 109

Magellan Solutions

AUGUST 23, 2023

Companies can recognize the immense opportunities AI provides for enhancing their marketing endeavors. By employing AI marketing tools, businesses can: Streamline routine tasks Enhance decision-making processes Improve customer experience Optimize overall marketing strategies AI-powered chatbots offer quick and personalized client service.

Marketing 98

Marketing Social Media Advertising ROI 98

Lithium

APRIL 2, 2024

Some blog areas are limited to Khoros customers only. At Khoros, we have proactively taken steps to minimize the impact of these deprecated APIs on our platform and ensure the integrity of your data. If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros!

2024 52

2024 Webinar Roadmap Events 52