BirdEye

JANUARY 25, 2023

Most business owners don’t enjoy reading one-star reviews. Unfortunately, negative reviews are part of doing business – and they need to be addressed early if you want to protect your company’s online reputation. When left unchecked, one-star ratings can damage your business and impact how customers perceive your brand.

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Feedback Customer Satisfaction Brands Management 98

BirdEye

OCTOBER 12, 2023

Online reviews heavily influence a consumer’s decision to buy from your business. Positive reviews are great for sales. By generating personalized responses and continuously monitoring feedback, businesses can mitigate the damage caused by negative customer reviews and use them as catalysts for improvement.

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BirdEye

DECEMBER 8, 2023

We live in a world where one tweet, review, or post can tip the scales for your brand. And, as a Birdeye survey points out, about 92% of people read at least two reviews before choosing a business. It’s the heartbeat of your brand, silently yet powerfully shaping how people perceive your business.

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Management Social Media Brands Consulting 113

BirdEye

NOVEMBER 27, 2023

Smart business owners know creating loyal customers from service failures isn’t just about preventing bad reviews. This blog isn’t about turning every customer into a lifelong friend. Foster a customer-centric culture within the organization In this blog, we discuss more about them in detail. Let’s get strategic.

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BirdEye

FEBRUARY 15, 2024

In today’s world, where every online chatter can become a shout across the digital universe, understanding the current trend of online reviews is crucial for businesses aiming high. With an overwhelming 68% of consumers letting reviews guide their choices, enterprises must know the pulse of the market to craft a stellar reputation.

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2024 Automotive 2023 Healthcare 109

GetFeedback

DECEMBER 26, 2018

So how can companies monitor and understand consumer brand perception when they’re looking at it from inside the box? Research shows that 45% of brand perception can be attributed to what a company says and how it says it. Companies often assume they know how their customers feel about them. Why is brand perception important?

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Measurement Brands Net Promoter Score Social Media 262

BirdEye

MAY 4, 2023

There are some listing and review sites out there that can have a significant impact on your business. And if you’re in the home improvement sector, Houzz reviews should definitely be on your priority list. Home professionals represented on Houzz with positive customer reviews tend to have more credibility with potential customers.

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BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated.

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Marketing Social Media Healthcare Multi-Channel 57

Kustomer

JANUARY 2, 2024

Welcome to The Kustomer Service Pulse , a new series on the Kustomer blog where we share our point of view n customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands. You’re going to hear all of this.

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2023 Customer Service 2024 Airlines 105

BirdEye

FEBRUARY 14, 2023

In this blog article, we explore why working with an online reputation management consultant is beneficial, how they can improve your reputation, and what to look for in a consultant. Monitors and responds to customer feedback 2. Table of contents What is an online reputation management consultant?

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Consulting Management Social Media Multi-Channel 97

BirdEye

SEPTEMBER 12, 2022

If you’re looking for an effective way to market your business, online business reviews could be the answer. As a business owner, you already know reviews can help make or break your business – especially when it comes to attracting new customers. Table of contents What are online business reviews? Positive reviews work.

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BirdEye

OCTOBER 16, 2023

After all, a dynamite SEO reputation management plan is how businesses make customers in the digital age. In this blog, we’ve shared the 3 *not-so-secret* strategies you can use to boost your SEO reputation management. In this blog, we’ve shared the 3 *not-so-secret* strategies you can use to boost your SEO reputation management.

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Management Demo Brands Consumers 108

ShepHyken

MAY 19, 2017

Berk about the importance of responding quickly to customer comments and reviews. Ask your customers to post online reviews. When a customer writes a complaint online, review, tweet, post, etc., Respond quickly, every time, period. When a company responds quickly, customers are blown away. don’t ignore them.

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Blog Social Media 2012 Article 73

GetFeedback

FEBRUARY 10, 2020

Q: Graham, how did you find yourself working in the customer experience space? . Now I’m always trying to figure out how else to evolve our CX program. Now I’m always trying to figure out how else to evolve our CX program. Q: How would you define great customer experience? I didn’t intend to be in the CX industry.

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Hospitality Sales Feedback Customer Experience 218

SurveySparrow

FEBRUARY 24, 2024

By the end of this blog, you will be clear about the definition, importance, benefits, and use cases. This ranges from positive (satisfied, happy, delighted) to negative (dissatisfied, frustrated, angry) and even neutral (indifferent, unsure). How Does Sentiment Analysis Work? That’s not it.

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Definition Social Media Feedback Customers 52

GetFeedback

FEBRUARY 18, 2019

Once you’ve identified your Promoters, Passives, and Detractors, do you know how to follow up with them? Once you’ve identified your Promoters, Passives, and Detractors, do you know how to follow up with them? But NPS is far more useful than just a number on a page. In fact, your NPS score is just the beginning.

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NPS Net Promoter Score Reference Feedback 199

BirdEye

JANUARY 5, 2023

With the rise of social media and customer reviews, an online reputation manager has become an essential role for organizations looking to maintain a positive online presence. In this blog post, we’ll discuss what kind of skills are required for an online reputation manager and why online reputation management services are so important.

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Management Multi-Channel Social Media Interaction 98

BirdEye

AUGUST 29, 2023

This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. Watch the Free Demo Now. Why is customer satisfaction important?

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Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

Lumoa

JUNE 14, 2023

Or, more terrifyingly, when it’s plummeting into negative territory? In this blog post, we’ll answer all these questions and more. We’ll explore the causes and implications of a negative NPS score while providing practical advice on fixing them. Does it spell doom for your business? Well, not so fast.

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SurveySensum

OCTOBER 18, 2023

And responding to their feedback is not merely a courtesy – it is an important strategy for businesses that aim to become customer-centric. Or how to respond in such a way that your customers feel that they did the right thing by interacting with you? Why Respond to Customer Feedback? So, let’s jump right into it!

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Feedback Competitive Advantage Social Media Customers 52

Beyond Philosophy

AUGUST 20, 2020

How we share information is affected by the medium that we use to communicate it. We can see this concept manifest in customer reviews and advertising response behavior. The technology through which customers write reviews and interact with your organization influences the content produced and information shared. .

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Transportation Information Technology Consulting 348

BirdEye

SEPTEMBER 11, 2023

Imagine you launch a new product, and a negative review gains traction within hours. You may have gained seven positive reviews, but that one bad review caused a dent in your brand’s credibility, which you did not expect. You’re living in a world where clicks and comments shape opinions. Watch the Free Demo Now.

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Management Brand Values Demo Social Media 57

BirdEye

NOVEMBER 9, 2023

In today’s digital era, the online presence of insurance companies holds significant importance, especially on insurance review sites. This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry.

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Insurance 2023 Financial Feedback 109

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

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Marketing Social Media Advertising Workshop 109

ShepHyken

JANUARY 11, 2019

Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback. For example, if a customer complains about being overcharged, the company may respond with an apology and issue a refund. They are the most at-risk customers, who are likely to churn and give a bad review.

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Feedback Blog NPS Net Promoter Score 93

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? This process involves reading and assessing the content to classify it as positive, negative, or neutral. Fine-grained sentiment analysis goes beyond the typical positive, negative, or neutral classifications.

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Social Media Feedback Banking Automotive 83

GetFeedback

MAY 13, 2019

The only way to know for sure how well your event went is by sending out post-event surveys to attendees. Post-event surveys are a foolproof way to get direct, honest feedback about how you can improve your event for next time with valuable insights. You can act on negative feedback . At least, you’re pretty sure it was.

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Events Social Media Feedback Insights 268

BirdEye

JULY 24, 2023

How to conduct customer feedback analysis? With this insight, businesses get a clearer understanding of how customers perceive their brand, products, and services. With this insight, businesses get a clearer understanding of how customers perceive their brand, products, and services. This data often needs to be more organized.

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2023 Feedback Social Media Net Promoter Score 98

ShepHyken

NOVEMBER 2, 2017

Here are three areas that your organization should review during your regular competitor analysis: Mystery Shopping. By seeing how your competitors treat their customers you can start to compare with your own service. By seeing how your competitors treat their customers you can start to compare with your own service.

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Blog Customer Service Social Media Advertising 76

BirdEye

AUGUST 15, 2022

In this blog post, we’ll share some quick and easy ways to get started with local online marketing as well as the benefits your businesses can expect. Benefits of local online marketing Tips on how to get started with local online marketing 1. Manage your reviews 5. Tips on how to get started with local online marketing.

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Marketing Social Media Competitive Advantage Events 98

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. These platforms can transform how you connect with clients and improve your real estate reputation management. Benefits of social media in real estate How do you create a real estate social media strategy that brings in new business?

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Social Media Sales Advertising Connections 57

Feedbackly

AUGUST 3, 2023

The customer feedback loop is a strategy for improving customer experience using user reviews. Here are the 4 main steps in a customer feedback loop and how Feedbackly can help make the whole process streamlined and hassle-free. It will help you gain a good understanding of how they feel about the engagement and their preferences.

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Feedback Customers Touchpoint NPS 98

BirdEye

OCTOBER 2, 2020

Reputation marketing includes collecting and responding to reviews, posting on social media, and encouraging customer referrals. . Instead of trying to fight against this massive negative perception, marketers need to find ways to build credibility with potential customers. Review strategy. What is reputation marketing?

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Marketing Social Media Reference Brands 98

BirdEye

NOVEMBER 28, 2023

A remarkable 49% increase in customer feedback from review sites, all within just six months. In this blog, we’ll explore the importance of the reputation management industry and provide an in-depth analysis of the sectors where reputation management is a must for success. The result? The result? This is called social proof.

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ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. People will forget what you said, people will forget what you did, but people will never forget how you made them feel. How to leverage technology for a better customer experience.

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Technology Blog Customer Experience Social Media 131

BirdEye

APRIL 28, 2023

In this blog post, we’ll be discussing seven different strategies that can help you boost your business’s profits and get the most out of every client interaction. In this blog post, we’ll be discussing seven different strategies that can help you boost your business’s profits and get the most out of every client interaction.

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Insurance Marketing Social Media Loyalty Programs 98

SurveySparrow

OCTOBER 13, 2023

How can we use this stream of information to improve customer satisfaction , streamline operations, and increase efficiency? In this blog, we will explore the concept of feedback looping, including its significance, real-world examples, and the transformative impact it can have on businesses. What is a Feedback Loop?

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