BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. List Company Facts How long have you been in business? How many full-time employees do you have?

Customer Care 177

Customer Care Contact Center Culture Measurement 177

Magellan Solutions

AUGUST 23, 2023

The marketing landscape is changing due to the evolution of Artificial Intelligence (AI). AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Initially, AI simplified tasks such as email marketing and social media scheduling.

Marketing 98

Marketing Social Media Advertising ROI 98

BirdEye

MARCH 22, 2024

billion monthly users, has become a marketing behemoth. businesses and 79% of global marketers use Instagram, which makes it a force to be reckoned with. In this blog post, we dive into the top follower trackers for Instagram, uncovering how these essential tools can revolutionize your social media strategy.

Social Media 57

Social Media Multi-Channel 2024 Metrics 57

BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? To succeed, businesses must have a comprehensive and strategic approach to business development.

2023 98

2023 Return on Investment Social Media Sales 98

BirdEye

MARCH 27, 2024

Twitter (currently X) metrics help businesses understand how to improve their platform presence and grow stronger. They accurately depict your brand’s reach and impact on the platform, helping you tweak your strategy as needed. Identify trends in best-performing content 3. Use relevant hashtags 2. Twitter Analytics 2.

Engagement 62

Engagement Social Media Metrics Measurement 62

BirdEye

DECEMBER 8, 2023

We live in a world where one tweet, review, or post can tip the scales for your brand. It’s the heartbeat of your brand, silently yet powerfully shaping how people perceive your business. In the fast-moving online world, keeping up with what people think and say about your brand is a big challenge.

Management 113

Management Social Media Brands Consulting 113

BirdEye

JULY 10, 2023

While it may be a part of your marketing strategy, you might not be tapping into it as effectively as you can. Diving deep into competitor and market intelligence can reshape your approach. In this blog, you’ll learn how to leverage competitive intelligence effectively keeping you one step ahead in your market.

Social Media 94

Social Media Competitive Advantage Financial Multi-Channel 94

SurveySensum

SEPTEMBER 11, 2023

How well is your SaaS product performing, especially in terms of SaaS customer retention ? To answer these questions it is important to assess your performance and ensure that you are headed in the right direction. And to do that you need to use a SaaS feedback platform that can set and track your SaaS KPIs the right way.

Metrics 52

Metrics 2023 Net Promoter Score Measurement 52

BirdEye

FEBRUARY 28, 2023

Having a social media presence is crucial for success in today’s market. With help from a social media professional, your business can maximize its online potential, expand its reach, enhance customer engagement, create brand awareness, and ultimately increase revenue. We’ll also share some tips on how to hire the right candidate.

Social Media 98

Social Media Management Engagement 2024 98

BirdEye

OCTOBER 6, 2023

Your brand reputation management should be your #1 marketing priority. This constant threat to your brand’s name is known as reputational risk. Understanding reputational risk and how to manage it effectively can safeguard your business. How to measure reputational risk? How can reputational risk be managed?

Social Media 57

Social Media Airlines 2009 Financial 57

BirdEye

MAY 24, 2023

You also need to know what goes into an effective referral program as well as how to ensure it gets out to the right people. And we’ll share creative referral program ideas you can use as inspiration for creating your own engaging referral strategies. Many marketers agree it’s one of the most effective ways to promote a business.

Social Media 98

Social Media Reference Sports Sales 98

SurveySparrow

MARCH 11, 2024

Often, they are the results of polls , a tool used to collect public opinions on everything, ranging from politics to product preferences. In this blog, we’ll explore the major types, their purpose, how they work, and some examples to help you understand better. So, why don’t we start with… What’s a Poll?

Measurement 52

Measurement Social Media Government Insights 52

SurveySparrow

MARCH 1, 2024

How the customers feel about your brand or your product/service will give you a clear idea of the improvements you should make. Now the question is – How can you identify customer opinions? Customer feedback software and social media listening tools are the ones that mostly use this.

2024 59

2024 Social Media Feedback Demo 59

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. For instance, it is expensive, resource-intensive, and requires expertise.

Feedback 83

Feedback Social Media Net Promoter Score Insights 83

BirdEye

DECEMBER 5, 2023

In this blog, we will explore the world of reputation management for businesses. We’ll talk about why a good reputation is important, and how you can take care of yours effectively. Explore more on this in our detailed blog about real estate reputation management. Yes, that’s true. That’s almost everyone!

Brands 108

Brands Management Social Media Feedback 108

Lithium

NOVEMBER 7, 2023

Some blog areas are limited to Khoros customers only. If you have any additional questions for our product managers, please leave a comment on this blog and we'll be sure to get your questions answered. This distinction enables your team to optimize strategy, budget allocation, and performance assessment. Sign up today !

2023 52

2023 Metrics Blog Government 52

BirdEye

JULY 12, 2023

Email marketing is a digital marketer’s favorite tool. But sometimes, the email marketing campaigns don’t go as planned. Read this blog post to know everything about Sender Score and how you can improve your email reputation. How to handle a bad Sender Score? Protect your brand’s reputation.

Metrics 97

Metrics Social Media Marketing Travel 97

BirdEye

APRIL 20, 2023

But how can you generate local leads? In this blog, we’ll show you the best strategies for generating local leads that will help you get more revenue from your business. Smaller businesses work to generate local leads using tactics that will attract customers located within close proximity.

Social Media 98

Social Media Multi-Channel Metrics Advertising 98

BirdEye

APRIL 7, 2023

Are you excited to run your next marketing campaign and see the results? Measuring the success of your marketing efforts the right way is crucial. By tracking the right marketing KPIs, you can course-correct, amplify suitable campaigns, and achieve higher goals. Table of contents What are marketing KPIs?

2023 52

2023 Marketing Social Media Return on Investment 52

BirdEye

AUGUST 28, 2023

And that’s even more true in a market that experiences rapid growth and constant change. In this blog, you will learn actionable steps to create an irresistible social media profile for your business. Your social media profile amplifies your brand and your brand’s purpose. Table of contents What is a social media profile?

Social Media 52

Social Media Entertainment Multi-Channel 2023 52

Kustomer

JUNE 27, 2022

Spanning multiple channels, across both brick-and-click locations, customers want immediate answers to product questions, swift resolution to their problems, and personalized brand interactions. In this particular digital age, the ability to offer the same level of service, across any channel, is paramount to long-term brand success.

2022 98

2022 Customer Service E Commerce E-support 98

Retently

FEBRUARY 21, 2024

How did you hear about us?” surveys are critical tools for uncovering this information, directly influencing your marketing strategy and budget allocation. Key Takeaways “How Did You Hear About Us?” Analyzing “How Did You Hear About Us?” The Importance of “How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78

Lumoa

JANUARY 19, 2023

Furthermore, customers remember their good and bad experiences with brands. Having the right people in your customer experience team not only strengthens your relationship with your customers but also encourages them to become repeat customers of the brand. Here’s your ultimate guide on how to build a customer experience department.

Customer Experience 94

Customer Experience Net Promoter Score Metrics NPS 94

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. How does it benefit organizations and customer experience?

Customer Service 77

Customer Service Technology Interaction Customers 77

Totango

MAY 11, 2021

Here’s how to plan an effective stakeholder management strategy and track your performance. How Do You Optimize Stakeholder Engagement? Performance metrics for evaluating and optimizing plan implementation. Determine how and when you will engage key stakeholders. Sales and marketing managers.

Engagement 87

Engagement Management Net Promoter Score Customer Journey Mapping 87

SurveySensum

NOVEMBER 6, 2023

They both launched NPS surveys to assess and enhance overall satisfaction and loyalty. Bakery A didn’t uncover any useful feedback, but Bakery B discovered customers were unhappy with the limited dine-in cake options. NPS is a widely used metric for measuring customer loyalty and satisfaction. So, what set Bakery B apart?

NPS 52

NPS Feedback Loyalty Customer Satisfaction 52

BirdEye

MAY 18, 2023

The digital marketing landscape continues to evolve, with new trends emerging almost daily. While this means businesses face unique challenges, businesses that adapt to this environment with effective digital marketing strategies reap the rewards. But it’s how you’ll retain your customer base and outperform your competition.

E Commerce 52

E Commerce Marketing Social Media E-support 52

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. First, we’ll define SaaS tools and explain how they connect with your customer lifecycle. Businesses use SaaS tools for purposes such as: Process automation.

White Paper 71

White Paper Advertising Sales Social Media 71

Lumoa

FEBRUARY 9, 2023

How do you take action on customer experience? more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. – Techcrunch As a marketing expert, your goal is not just to attract customers but also to keep them satisfied and loyal. But How Can You Understand Customers’ Needs and Expectations?

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

NetBase

APRIL 25, 2019

Spring is a great time to perform a social media audit , to check in and ensure your brand goals are on track for the next quarter – headed towards back-to-school campaigns and ultimately the holiday season. Which tools are best for assessing your social performance? Why perform a social audit?

Social Media 83

Social Media Multi-Channel Demo Consumers 83

SurveySensum

OCTOBER 19, 2023

Regained your reputation as an innovative and customer-centric brand. This shows how product surveys can be a lifeline for businesses. They provide essential data that guides product development and helps companies stay attuned to customer preferences – ensuring their products remain competitive and well-received in the market.

Feedback 52

Feedback Customer Satisfaction Insights User Experience 52

Totango

NOVEMBER 15, 2021

Here’s a look at eight popular tools, what they do, and how they can enhance your CS platform and strategy. If you’re already using other tools to perform the same functions, you can still use the general tool integration strategies illustrated by the examples selected here. CRMs: Salesforce and HubSpot.

Customer Success 113

Customer Success Social Media Customer Relationship Management Customer Journey 113

Lumoa

JULY 17, 2023

If you’re wondering how to get started with your digital transformation and what aspects to prioritize, this article is the perfect starting point! If you’re wondering how to get started with your digital transformation and what aspects to prioritize, this article is the perfect starting point! Keeping the human touch 3.

Customer Experience 83

Customer Experience Omnichannel Multi-Channel Competitive Advantage 83

SurveySensum

NOVEMBER 10, 2023

Using an efficient website feedback tool is a game-changer for online businesses. But with an abundance of website feedback tools in the market, how to choose the right one for your business? How to Choose the Right Website Feedback Tool? But how do you decide which tool is right for your business?

User Experience 52

User Experience Feedback Multi-Channel Social Media 52

Call Experts

JULY 27, 2023

In fact, 97% of customers report that customer service is a significant factor in their choice of loyalty and brand advocacy. In today’s competitive market, ensuring every customer interaction is handled with care and professionalism is crucial for success. How the Customer Service Call Center has Impacted Business.

Call Center 52

Call Center Customer Service E Commerce E-support 52

SurveySensum

SEPTEMBER 25, 2023

In today’s world video marketing is on fire! Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. But with so much video content out there, how can you make sure your videos stand out? Customer feedback is a valuable resource for video marketing.

ROI 52

ROI Feedback Marketing Social Media 52