ProProfs Chat

DECEMBER 17, 2020

Ever wondered how challenging it must be for your operators to handle multiple chats at the same time? What if they make a mistake while managing multiple chats or one of their responses prompts the visitor to leave the website before getting a solution? Why Handling Multiple Chats is a Challenge. Previous chat history (if any).

Social Media 94

Social Media Management Blog Definition 94

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Integrations: does the platform integrate with other tools you’re using to engage customers, such as your live chat app or email autoresponder? Customer support: Zendesk knowledge bases.

Customer Engagement 105

Customer Engagement 2022 Engagement Return on Investment 105

Comm100

MARCH 21, 2023

Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too. Live chat software has become increasingly popular within customer service, and for good reason. Chatbots take this self-service to another level.

Customer Service 69

Customer Service Omnichannel Customer Satisfaction Social Media 69

GetFeedback

APRIL 17, 2019

If you support only one or two channels (say, phone and email), you can use Live Chat to start working with customers through a chat on your website. Also, if they aren’t integrated with a ticketing system already, you may need to connect them with one, since it’s easier for agents to handle multiple channels within one system.

Customer Service 255

Customer Service Multi-Channel Social Media Customers 255

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. Consider whether the tool can integrate with your existing systems , such as CRM. 5) Yes No Live chat, online in-person training, etc.

Feedback 52

Feedback Management NPS Customer Satisfaction 52

SurveySensum

OCTOBER 10, 2023

So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. Quick Overview of Top 9 Delighted Alternatives in 2023 Here is a quick overview of the top 9 Delighted alternatives based on their G2 score, pricing, etc. 5) Yes Yes Live chat, emails, and phone support.

Multi-Channel 52

Multi-Channel Feedback 2023 NPS 52

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. So, we scoured product review platforms like G2, and Capterra, to give you the pros, cons, and best features of each of the 7 InMoment alternatives, based on customer reviews.

2023 52

2023 NPS Feedback Metrics 52

Comm100

OCTOBER 25, 2021

This blog will explore why digital transformation is key to student engagement and how schools and colleges can take their first step towards this with intelligent digital communication. Whether it’s with live chat, social media, email, or SMS integration, students expect their institutions to be available, responsive, and digital.

Engagement 84

Engagement Social Media Communication 2020 84

ProProfs Chat

AUGUST 14, 2020

And one tool that helps you conduct consistent communication and simplify customer journey is live chat. Let’s find out different areas where live chat can help your business optimize customer journey efficiently. 5 Ways to Optimize Customer Journeys Using Live Chat. One of the Hyken’s blogs suggested that.

Customer Journey 116

Customer Journey Webinar Customers Brands 116

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. We’ve featured posts of many great content writers and shared tons of knowledge with you. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog.

2018 59

2018 Blog B2B 2014 59

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? With these tools in place, Comm100’s live chat benchmarks have shown an impressive 84% positive rating across all organizations.

Customer Service 98

Customer Service ROI Apparel Customer Service Representative 98

Kustomer

JUNE 13, 2022

Instantaneous, chat-based channels are poised to grow in popularity. Kustomer research discovered that CX professionals believe live chat (79%), social media (72%) and SMS (56%) will become more popular in the next three years while legacy channels like voice will stay the same. What Is Chat Etiquette?

Customer Service 98

Customer Service Social Media Customers Interaction 98

Comm100

MARCH 9, 2022

In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience. Speed up support with live chat. Live chat should be at the center of every credit union’s member experience strategy because it delivers on the key want of its members – fast support.

Omnichannel 74

Omnichannel E-support Financial Social Media 74

ShepHyken

JULY 21, 2017

This week we feature an article by Jason Grills about how to use live chat agents properly in order to delight your customers. I believe that as a quick first line of support, live chat is a great alternative. The implementation of live chat software is an easy task to achieve. – Shep Hyken.

Blog 92

Blog Travel Article Communication 92

Comm100

MARCH 14, 2022

For government organizations, this means reliance on the traditional channels of phone and email is no longer enough – live chat for government is essential. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Live chat for government helps to alleviate these concerns.

Government 85

Government 2022 2021 Document 85

GetFeedback

AUGUST 16, 2018

You may learn that customers find your knowledge base tough to navigate or that specific channels create more frustration in general. It’s based on a simple, straightforward question: How likely are you to recommend our business to a friend or colleague? Knowledge Base Article Helpfulness. How do you measure it?

Metrics 199

Metrics Measurement Net Promoter Score Customer Service 199

Comm100

FEBRUARY 1, 2022

In this blog, we’ll look at the technology behind omnichannel digital support, and how colleges and universities can use it to engage with international students. To reach this demographic, living online, higher education institutions need to be in all the digital places that students are. . Be available where they are .

Engagement 79

Engagement Omnichannel Social Media Connections 79

Comm100

AUGUST 8, 2022

As consumers have adapted to digital technologies for communication in their personal lives, their preference for digital communication channels has crept into the customer service space. For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands.

Customer Service 81

Customer Service Social Media Books Return on Investment 81

Comm100

AUGUST 31, 2021

As companies strive towards this level of support, live chat has become an integral channel – but the hard work doesn’t stop here. To truly provide effective support via live chat, teams must look to benchmark data to understand how well they are performing, and where they can improve. Knowledge Base.

2020 52

2020 2021 Omnichannel 2019 52

ShepHyken

NOVEMBER 30, 2018

By establishing metrics for factors like “time spent in the knowledge base,” “screens to resolution,” or “questions to authentication,” you will learn what agents experience when supporting customers. This knowledge will, in turn, allow you to optimize backend tools and technologies. Goal: Adopt Chatbots. It Had Better Be!

Blog 97

Blog Omnichannel Average Handle Time Contact Center 97

GetFeedback

OCTOBER 30, 2018

A Seamless Way to Get Immediate Post-Chat Feedback. Today, we’re excited to launch GetFeedback for Salesforce Chat. With this feature, companies can seamlessly integrate elegant surveys at the end of their live chat conversations, helping them collect real-time, contextual customer feedback.

Demo 103

Demo Feedback Omnichannel Touchpoint 103

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? .

2021 98

2021 Social Media 2020 Loyalty 98

ProProfs Chat

MARCH 26, 2020

Thanks to live chat, the ‘call on hold’ mode during a support request doesn’t daunt anymore. That’s exactly why you have a technology like live chat in place. Did you know that in 2018, customers spent an average of 713 seconds (or 11 minutes and 53 seconds) on live chats? Are addressed as another customer.

Customers 89

Customers Management Brands Customer Satisfaction 89

NICE inContact

AUGUST 2, 2019

It’s an important concept for any company considering digital customer service integration. So, when you do integrate digital customer service technology , you’ll want to be thinking about the future of the technology, its agility and flexibility, and the development of your business. 1) Live Chat. What’s not to love?

Technology 91

Technology Customer Service Omnichannel Call Center 91

ShepHyken

JUNE 30, 2017

If we define AI, it is the science behind technologies that has the ability to act like human beings based on the data captured which might include behaviour pattern of the different set of audience, huge knowledge pool, and the competence to solve different problems. Well, do you think that on the other side a human was typing?

Government 90

Government Technology Blog 2017 90

BirdEye

JULY 7, 2023

However, this is only possible with the aid of an AI chatbot that retrieves the right information from your company’s knowledge base. In this blog post, we’ll take a deep dive into how a customer service chatbot can elevate your customer support activities, what drawbacks it may have, and share real-life success stories.

Customer Service 96

Customer Service Social Media Banking 2008 96

Comm100

FEBRUARY 12, 2023

In this blog, we’ve taken 5 of the top use cases for universities using chatbots from our SlideShare, Top 10 Use Cases for Chatbots in Higher Education. Introducing a university chatbot is an ideal way to provide self-service to students in a way they’re comfortable accessing it – using a familiar chat interface.

Books 72

Books Download Social Media Financial 72

ProProfs Chat

DECEMBER 16, 2020

To make instant help possible, you’ll need live chat software to manage support during the holidays on your website besides offering phone and email platforms. But simply adding live chat to your website won’t be enough. How Can Live Chat Help During the Holidays? Let’s get started.

Management 98

Management Sales Document Brands 98

Lumoa

OCTOBER 24, 2023

This article addresses the importance of happiness in customer experience, explains how happiness can drive growth and become a competitive advantage, and is inspired by the fireside chat “How can we use the science of happiness in CX?” Understanding emotions and what triggers them is at the core of every customer experience strategy.

Competitive Advantage 83

Competitive Advantage Customer Experience Net Promoter Score Culture 83

Ecrion

APRIL 15, 2020

They include phone calls, live chats, and even face-to-face interactions. Also, it’ll integrate a sense of importance and value to your customers. In the simplest of terms, live chat is an application that’s hosted on your website. It allows your customers to connect with live representatives on demand.

Communication 74

Communication Social Media E-support Customers 74

Kustomer

SEPTEMBER 12, 2023

In reality, AI has been integrated into our everyday lives for years now, especially for the average customer. In this blog, we’ll delve into generative AI examples, how it’s used, why AI in customer service is important and how you can optimize these tools that are already at your disposal.

Social Media 52

Social Media 2023 Consumers Demo 52

Comm100

DECEMBER 8, 2020

The technical side of chatbot implementation is now easier than ever, no matter what type of landing page builder you used, you can integrate Chatbot programs into your website to guide visitors through the site and toward a purchase. You can have them handle your instant messaging needs or integrate them into your apps.

Customer Satisfaction 53

Customer Satisfaction Blog Customer Service Representative Social Media 53

Comm100

JANUARY 17, 2024

This transformation is rooted deeply in the integration of advanced automation and artificial intelligence. They can also be launched within a couple of hours with no coding knowledge and require very little maintenance. They automate voice-based interactions using speech recognition and synthesis to communicate with customers.

Customer Service 77

Customer Service Technology Interaction Customers 77

Comm100

APRIL 30, 2020

Most live chat teams around the world have found themselves working from home, possibly for the first time ever. Thanks to the flexibility of live chat – if cloud-based – most teams have been able to transition smoothly into remote working. Provide answers with a flexible knowledge base.

Omnichannel 52

Omnichannel Social Media Communication Connections 52

SurveySparrow

MAY 30, 2023

This blog will deeply dive into online survey tools and compare two powerhouses: Qualtrics and Google Forms. Key features Now, here’s something that sets Qualtrics apart: Integration capabilities: The platform seamlessly integrates with other applications and platforms, allowing you to sync data and perform in-depth analysis.

Feedback 52

Feedback Insights Measurement Engagement 52

ProProfs Chat

MARCH 27, 2020

That’s why most of you resort to customer support tools like live chat for customer service to offer the best possible and instant help to customers. In this blog post, we will explore: What is multichannel customer support? Knowledge Base Integration. Social Media Integration. eCommerce Platforms.

Omnichannel 105

Omnichannel Social Media Customers Customer Service Strategies 105

Comm100

NOVEMBER 5, 2020

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more. Gather your content.

Omnichannel 52

Omnichannel Document Metrics Information 52