BirdEye

NOVEMBER 28, 2023

This statistic shows that your customers are looking for you online. You must monitor what your customers say about you, respond to their remarks, and use their feedback to improve. In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation.

Management 108

Management Social Media 2007 Reference 108

SurveySparrow

APRIL 30, 2024

Online reviews are like a digital mirror for your business – they reflect perceptions of your brand through the eyes of your customers. Like the magic mirror in ‘Snow White’, they also have immense power, because they are the factor that will help a customer decide whether to choose you or your competitor.

2024 52

2024 Management Feedback Metrics 52

BirdEye

JANUARY 25, 2024

Reviews are the modern-day word of mouth. Reviews can also be repurposed for various channels and become one of your best marketing tools. But constantly compiling positive excerpts and turning them into tailored social media posts is hugely labor intensive. That’s why automated review sharing is a total game changer.

Social Media 110

Social Media Brands Multi-Channel Demo 110

Beyond Philosophy

AUGUST 20, 2020

We can see this concept manifest in customer reviews and advertising response behavior. The technology through which customers write reviews and interact with your organization influences the content produced and information shared. . The focus was on customer-generated reviews, like restaurant reviews.

Transportation 349

Transportation Information Technology Consulting 349

Calabrio

NOVEMBER 25, 2020

Complacency is not an option as agents, supervisors and contact center managers are forced to become more strategic, taking on increasingly critical new responsibilities to deliver engaging customer experiences. Contact centers have to adapt and continuously evolve in order to meet customer expectations.

Contact Center 122

Contact Center Blog Banking Competitive Advantage 122

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews.

Social Media 97

Social Media Feedback Advertising Customers 97

ShepHyken

FEBRUARY 2, 2018

This week we feature an article by Misa Chien who shares great lessons we can learn from the Southwest Airlines customer culture. This also reminds us that customer service doesn’t just happen on the front line. But would customer service ever make the highlight reel of such an event? 2) Share in customers’ excitement.

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Blog Customer Service Airlines Culture 85

ShepHyken

FEBRUARY 9, 2018

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken. The answer is as obvious as it is overlooked: improve customer service.

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Customer Service Training Brands Blog Customer Service 153

BirdEye

OCTOBER 16, 2023

Beauty industry entrepreneur, Elizabeth Arden, once said, “Reputation makes customers.” SEO reputation management is equal to your business having a positive online presence, especially on the first page of SERPs. After all, a dynamite SEO reputation management plan is how businesses make customers in the digital age.

Management 109

Management Demo Brands Consumers 109

ReviewTrackers

SEPTEMBER 13, 2023

Testimonials Increase Conversions When implemented correctly, testimonials can convince a customer to make a purchase. A study from Northwestern University showed that putting relevant reviews with a product increased conversions dramatically. Showing at least five reviews increased the purchase likelihood by almost a factor of 4x.

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Blog Information Article Feedback 128

BirdEye

DECEMBER 8, 2023

We live in a world where one tweet, review, or post can tip the scales for your brand. And, as a Birdeye survey points out, about 92% of people read at least two reviews before choosing a business. In this blog post, we’ll uncover the essentials of corporate reputation management and teach you how it impacts your online presence.

Management 115

Management Social Media Brands Consulting 115

ShepHyken

JULY 12, 2019

This week we feature an article by Hugues Meyrath who says that by integrating machine learning and AI capabilities into your processes, you can optimize the performance of your facilities and staff to drive a positive customer experience. At the heart of this is the need to create better customer experiences and deliver new services.

Blog 108

Blog Customer Experience Roadmap Technology 108

BirdEye

NOVEMBER 30, 2023

Therefore, the role of travel agencies has become more critical than ever as they craft these personalized and hassle-free travel experiences for their customers. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients.

Travel 109

Travel Marketing Social Media Hotels 109

BirdEye

MAY 4, 2023

There are some listing and review sites out there that can have a significant impact on your business. And if you’re in the home improvement sector, Houzz reviews should definitely be on your priority list. Home professionals represented on Houzz with positive customer reviews tend to have more credibility with potential customers.

Social Media 96

Social Media 2009 Magazine Feedback 96

ReviewTrackers

SEPTEMBER 7, 2023

Testimonials Increase Conversions When implemented correctly, testimonials can convince a customer to make a purchase. A study from Northwestern University showed that putting relevant reviews with a product increased conversions dramatically. Showing at least five reviews increased the purchase likelihood by almost a factor of 4x.

Customers 123

Customers Blog Information Article 123

BirdEye

NOVEMBER 9, 2023

In today’s digital era, the online presence of insurance companies holds significant importance, especially on insurance review sites. It’s like using a treasure map that guides you straight to the heart of your customer’s thoughts and experiences. Table of contents What are insurance review sites?

Insurance 110

Insurance 2023 Financial Feedback 110

BirdEye

FEBRUARY 15, 2024

In today’s world, where every online chatter can become a shout across the digital universe, understanding the current trend of online reviews is crucial for businesses aiming high. With an overwhelming 68% of consumers letting reviews guide their choices, enterprises must know the pulse of the market to craft a stellar reputation.

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2024 Automotive 2023 Healthcare 110

ShepHyken

MAY 19, 2017

Berk about the importance of responding quickly to customer comments and reviews. Ask your customers to post online reviews. When providing customer service, speed saves relationships. . When providing customer service, speed saves relationships. But only 8% of customers believe they are.

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Blog Social Media 2012 Article 73

BirdEye

NOVEMBER 27, 2023

It is dealing with difficult customers. When customers are hard to deal with, the saying “the customer is always right” matters more than ever. It means you must try your best to make customers happy, especially when things get tricky. This blog isn’t about turning every customer into a lifelong friend.

Social Media 109

Social Media Customer Service Representative Customer Centricity Customer Satisfaction 109

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Pro tip: Leverage Birdeye’s business Listing management platform to show up where your customers search 3. How can interior designing businesses implement this SEO strategy?

Marketing 110

Marketing Social Media Advertising Workshop 110

ShepHyken

NOVEMBER 17, 2017

This week we feature an article by Megan Wenzl about the importance of online reviews to your business and customer engagement. She chooses the Refinery Hotel, with 680 google reviews. She reads through some of the reviews and decides to book her stay. Customers need to feel heard and know that you care about them.

Customer Engagement 81

Customer Engagement Blog Engagement Hotels 81

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it.

Marketing 58

Marketing Social Media Healthcare Multi-Channel 58

ShepHyken

JANUARY 11, 2019

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

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Feedback Blog NPS Net Promoter Score 94

ShepHyken

NOVEMBER 2, 2017

One key is to always deliver value to your customers to keep them coming back. – Shep Hyken. Does it seem like your competitors have an advantage over you when it comes to attracting new customers? Or that too many customers are dissatisfied with your service? What do you like about it or dislike? Social Media.

Blog 76

Blog Customer Service Social Media Advertising 76

ShepHyken

DECEMBER 29, 2017

This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. A customer-centric approach can help any type of business succeed. – Shep Hyken. To entice those customers to come in-store requires there to be something worth coming in for.

Retail 89

Retail Blog Customer Service Fashion 89

BirdEye

SEPTEMBER 12, 2022

If you’re looking for an effective way to market your business, online business reviews could be the answer. As a business owner, you already know reviews can help make or break your business – especially when it comes to attracting new customers. Table of contents What are online business reviews?

Social Media 98

Social Media Travel Hotels Advertising 98

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. How to leverage technology for a better customer experience.

Technology 132

Technology Blog Customer Experience Social Media 132

BirdEye

NOVEMBER 15, 2023

Online reviews have the power to transform customer perceptions on a massive scale. The challenge is that reviews don’t just magically appear. To build a 5-star online presence, you must take a strategic approach to collecting and managing reviews. But what happens when those words travel at the speed of the internet?

Retail 110

Retail Brands E Commerce Demo 110

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

Social Media 58

Social Media Sales Advertising Connections 58

kommunicate

DECEMBER 21, 2023

Last Updated on December 21, 2023 In the age of empowered customers, delivering exceptional service is no longer optional, it’s the key to driving loyalty and success. When customer service is prioritized, companies enjoy a ton of benefits: more loyal customers, more positive reviews, and more revenue.

Customer Service 52

Customer Service 2023 Loyalty Blog 52

BirdEye

JANUARY 25, 2023

Most business owners don’t enjoy reading one-star reviews. Unfortunately, negative reviews are part of doing business – and they need to be addressed early if you want to protect your company’s online reputation. When left unchecked, one-star ratings can damage your business and impact how customers perceive your brand.

Feedback 98

Feedback Customer Satisfaction Brands Management 98

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. Check out this post to see if you’re inadvertently sending subliminal negativity to your customers.

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2020 Blog 2021 Chief Customer Officer 98

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.

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Webinar Blog Customer Success Net Promoter Score 71

BirdEye

NOVEMBER 7, 2023

As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales. It is effective communication.

Sales 114

Sales Automotive Advertising Demo 114

ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. Customer Service. Email and Phone Support. Order Processing.

Blog 95

Blog E Commerce E-support Article 95

SurveySensum

JANUARY 26, 2024

When the package arrived, she found some glitches and contacted customer support for assistance. The responsiveness and effectiveness of the support team in resolving her issue became a pivotal moment in Claire’s customer journey. Claire’s story encapsulates the essence of a customer journey. What is a Customer Journey?

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

BirdEye

AUGUST 29, 2023

Happy customers build successful businesses. You can grow, scale, and develop your business if you understand your customers’ feelings about you. Great products, the best marketing campaigns, and the costliest ads are all playing second fiddle to the power of customer satisfaction. Why is customer satisfaction important?

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98