Totango

AUGUST 23, 2022

Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. Touchpoints can be categorized in terms of: Where they occur in a customer’s lifecycle. Others may apply for specific markets and products.

Touchpoint 116

Touchpoint Customer Journey B2B Customer Journey Mapping 116

SurveySparrow

SEPTEMBER 25, 2023

Well, the answer lies in the art of the customer experience lifecycle. In this blog, we’ll explore the phases, discuss the customer experience lifecycle model, and provide actionable tips on how to improve customer life cycle stages. What Is Customer Experience Lifecycle? So, let’s dive right in.

Customer Experience 52

Customer Experience E Commerce Social Media E-support 52

Clarivate

DECEMBER 15, 2022

As we say goodbye to 2022 and look forward to the year ahead, it is a great opportunity to reflect on the topics we covered in our blog series on IP lifecycle management. In case you missed any insights, here’s a round-up of the 2022 blog series. Selecting an IP management solution. Climate innovations.

Management 52

Management 2022 2023 Transportation 52

ChurnZero

FEBRUARY 23, 2023

That’s why ChurnZero believes customer retention and loyalty are the most important stages of customer lifecycle management. This blog post aims to help you with that. What is customer lifecycle management in plain English? The customer lifecycle is straightforward. Our recommendations follow below.

Management 52

Management Customer Retention Net Promoter Score Loyalty 52

ChurnZero

FEBRUARY 23, 2023

That’s why ChurnZero believes customer retention and loyalty are the most important stages of customer lifecycle management. This blog post aims to help you with that. What is customer lifecycle management in plain English? The customer lifecycle is straightforward. Our recommendations follow below.

Management 52

Management Customer Retention Net Promoter Score Loyalty 52

Totango

MARCH 26, 2021

Today’s Customer Lifecycle Is Technology-driven. As the concept of the customer lifecycle has developed, understandings have changed under the influence of technology. Some information is out-of-date, while some presentations give a partial perspective on the customer lifecycle. What is a Customer Lifecycle?

2021 66

2021 Net Promoter Score Social Media Sales 66

Comm100

FEBRUARY 15, 2022

It’s all the product of the on-demand economy, which has come to dominate across industries and has forced organizations to rethink the way they do business and provide customer service. It heavily utilizes digital technology products and services to cater directly to customer needs. Leverage instant-response CS solutions.

Consumers 52

Consumers Blog Customer Service Social Media 52

Totango

AUGUST 16, 2022

Here’s our guide to today’s best customer retention management software. Then, we’ll offer some tips for using your customer retention management system to meet your customer success goals for each stage of your client’s lifecycle. Encouraging more significant product usage. Reminding customers of renewal deadlines.

Customer Retention 100

Customer Retention Customer Success Customer Relationship Management Loyalty 100

Totango

OCTOBER 20, 2021

Customer journey optimization lets you map a path to consistently satisfying experiences throughout client lifecycles. In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. What is Customer Journey Optimization?

Customer Journey 92

Customer Journey 2021 Customer Journey Mapping Touchpoint 92

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Contract renewal is the stage in your SaaS customer’s lifecycle where they decide whether or not to extend a subscription that is about to expire. Customer Success Management Software.

Customer Retention 94

Customer Retention Financial Customers Technology 94

Totango

SEPTEMBER 23, 2021

We’ll discuss how to measure CSAT within the context of your customer lifecycle. As a KPI, CSAT measures customer satisfaction by inviting customers to respond to a question such as, “How would you rate your overall satisfaction with the [product or service] you received?” What Is CSAT? A customer escalation experience.

Net Promoter Score 99

Net Promoter Score NPS Customer Satisfaction Measurement 99

Totango

OCTOBER 7, 2021

Use a Product Analytics Map for Your Product. In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. This provides you with objective, measurable feedback on the value customers are gaining from your product. Reach out via Email.

Feedback 102

Feedback Net Promoter Score NPS Customer Satisfaction 102

ClientSuccess

JUNE 8, 2022

As a modern customer success professional, you probably read all the books on delivering incredible customer experiences, follow all the thought leaders on LinkedIn who share tips and tricks on daily customer engagement, and check your favorite blogs regularly to stay up-to-date on industry trends. Toolkit: Churn Management Toolkit.

Return on Investment 52

Return on Investment Webinar Customer Retention Books 52

Optimove

SEPTEMBER 29, 2023

According to Gartner, Optimove “enables data-centric, high-frequency marketing programs, with data management and AI to deliver top-tier personalization.” Optimove also ranked second for Customer Intelligence, and third for Measurement and Optimization. Get your complimentary copy of the report here.

2023 78

2023 Marketing ROI Download 78

Totango

NOVEMBER 27, 2023

All of these actions propel customers toward a faster realization of their goals while eliminating low-value customer success manager (CSM) tasks. CSMs can then embrace their strategic role as a consultant, devoting more time to coaching customers on how to achieve their business outcomes by maximizing product value.

Customer Success 92

Customer Success 2023 B2B Customer Relationship Management 92

Totango

OCTOBER 18, 2023

Totango, customer success software your business can’t outgrow, provides unlimited scalability and unmatched time to value that helps cross-functional enterprise teams drive productivity, retention, and expansion. If you aren’t yet a customer, sign up for your demo to get started today!

2023 102

2023 Customer Journey Mapping Customer Journey Customer Success 102

Totango

DECEMBER 6, 2021

Then, we’ll review how the freemium model has emerged as the optimal way to introduce prospects to SaaS products. A positive post-sale experience encourages customers to expand their use of a brand’s products, renew their subscriptions and become loyal brand advocates, referring new customers who will soon become loyal advocates as well.

2022 93

2022 Insights 2021 E Commerce 93

Totango

OCTOBER 20, 2021

Customer journey optimization lets you map a path to consistently satisfying experiences throughout client lifecycles. In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. What is Customer Journey Optimization?

Customer Journey 73

Customer Journey 2021 Customer Journey Mapping Touchpoint 73

Optimove

DECEMBER 4, 2023

Email segmentation is the practice of dividing a subscriber base into smaller, more manageable segments to tailor messages according to the unique characteristics and needs of each group. For example, a clothing retailer might create separate campaigns for male and female audiences, showcasing products and offers that appeal to each gender.

Download 52

Download Metrics Definition Return on Investment 52

Totango

JULY 19, 2022

Recurring-revenue businesses succeed by nurturing customer relationships over the entire lifecycle. By definition, a CRM system is a tool for managing the data associated with customer relationships, so it may seem like a good idea to turn to your CRM to help you manage all of this data you’ve collected. Yeah, we said it.

Customer Relationships 90

Customer Relationships Customer Success Events Sales 90

Gainsight

APRIL 21, 2022

Since 2021, we have seen more product-led hypergrowth than in years past. Though the past two years were some of the most challenging times for businesses, it did not stop one of the most difficult seasons from producing hypergrowth for product-led companies. Product Experience . Creating a Product Roadmap?

2022 52

2022 Government 2021 Magazine 52

Totango

AUGUST 14, 2020

In our latest installment in the CXO Series , we sat down with Stephanie Comardelle, Vice President of Customer Experience, Success, and Solutions at Lucid to discuss what it takes to implement a stakeholder engagement plan at a time when there is so much going on as well as how they are managing their new customer success program. .

Customer Success 156

Customer Success Sales Feedback Customers 156

Totango

FEBRUARY 11, 2022

Relationships with B2B customers tend to be more challenging to manage successfully due to complex requirements, a greater number of stakeholders, and organizational interdependencies. Today’s B2B customer researches, purchases and engages with products online. Focus on Product Pillars to Incorporate Feedback and Updates.

B2B 108

B2B Customer Experience B2C Net Promoter Score 108

Clarivate

AUGUST 2, 2022

In this blog post, we explore some of the best examples of game-changing climate innovation as revealed by company patents. In addition to the problem of waste, humanity’s appetite for beef and dairy products is the largest contributor to greenhouse gas emissions from the food sector. Talk to an expert today.

Innovation 59

Innovation Transportation 2024 Technology 59

Totango

OCTOBER 20, 2021

Customer journey optimization lets you map a path to consistently satisfying experiences throughout client lifecycles. In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. What is Customer Journey Optimization?

Customer Journey 62

Customer Journey 2021 Customer Journey Mapping Touchpoint 62

Gainsight

JANUARY 20, 2023

We recently covered how Customer Success (CS) teams can create digital scale at moments of truth during the implementation and adoption phases of the customer lifecycle. The importance of these phases is tied to the customers’ focus on the value they are getting from your product or service.

Customer Success 52

Customer Success Touchpoint 2022 Customers 52

Totango

MAY 31, 2022

However, a quarterly meeting is often not enough to ensure that your customers are finding value in your product and are on track to achieve their strategic goals, or to alert you to any issues or changes that might need to be immediately addressed. Manage Business Reviews. Send presentations to customers by email.

Presentation 84

Presentation Demo Customer Success Books 84

Totango

DECEMBER 21, 2021

Building out customer success manager automation depends on the effective use of email and in-app messaging. Here we’ll look at the concept of milestone messaging and how it applies to key stages in your customer lifecycle. Milestone Messaging as a Customer Success Manager Automation Strategy. Subscription or license renewal.

Customer Success 106

Customer Success Management Net Promoter Score NPS 106

Totango

OCTOBER 7, 2021

Use a Product Analytics Map for Your Product. In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. This provides you with objective, measurable feedback on the value customers are gaining from your product. Reach out via Email.

Feedback 71

Feedback Net Promoter Score NPS Customer Satisfaction 71

Totango

AUGUST 25, 2022

SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product. This encourages customers who are satisfied with the outcomes you deliver to use your product more frequently, purchase from you more often and refer more new users to your brand.

Customer Engagement 97

Customer Engagement Engagement Net Promoter Score Metrics 97

Help Scout

MAY 27, 2021

When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. There are a few things that differentiate customer success from account management.

Customer Success 65

Customer Success Management Financial Metrics 65

Comm100

OCTOBER 17, 2023

Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base. Key Features : Live chat, bots for automated conversations, customer segmentation, email automation, product tours.

Customer Service 84

Customer Service Multi-Channel Omnichannel Social Media 84

Totango

AUGUST 21, 2020

We try to infuse people’s experience and customer experience product experience into everything we do. How do you manage Customer Success across your ecosystem? Q: How did SAP manage CS prior to the Totango deployment? Did SAP migrate from another CS management system to Totango? KS: That’s a big opportunity for us.

Innovation 115

Innovation Customer Success NPS Reference 115

Team Support

MARCH 10, 2021

“ While virtually all customer success management initiatives start out as “ churnfighters ,” you can’t stop there. In Part 1 of this blog series we introduced the new imperative for customer support and customer success—achieving success for your customers… and for your bottom line. Learn more at TeamSuccess.com.

B2B 98

B2B Definition Customer Success Customer Relationships 98

Totango

MAY 10, 2022

In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. A customer engagement strategy is an action plan for promoting active client use of your SaaS product. Regular usage of accounts and product features. Adoption of advanced product features.

Customer Engagement 77

Customer Engagement Engagement Customer Journey Mapping Net Promoter Score 77

Totango

MARCH 4, 2022

When delivered manually, it may be handled by dedicated customer service agents or by other company representatives, such as account managers and customer success managers. B2B customer success management is a strategy for promoting outcomes that meet client goals. B2B customer service may be manual or automated.

B2B 92

B2B Customer Success Customer Service B2C 92

Team Support

JULY 22, 2020

Now that we’ve reviewed four elements of B2B customer support excellence and the strategic business impact of each in Part 1 of this blog series—profit contribution, brand reputation, efficiency, effectiveness—let’s take a look at goals and action items that will get you there. Download the complete report.

B2B 52

B2B NPS Customer Relationship Management Customer Relationships 52