GetFeedback

MARCH 15, 2019

At GetFeedback, we know email is a powerful survey distribution channel. For this reason, we make it easy to build beautiful and engaging surveys that can be emailed in a way that makes sense for your business. Automate in GetFeedback using Salesforce. Send from Salesforce. Read more in our help articles.

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GetFeedback

MARCH 1, 2019

We’re proud to be the #1-rated survey solution for Salesforce —you can’t provide great customer experience unless your customer data is integrated with your CRM for real-time feedback and response. But we’re more than a survey company. We’re seamlessly integrated into Salesforce. That’s where GetFeedback comes in.

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Customer Experience Competitive Advantage Omnichannel Feedback 186

GetFeedback

DECEMBER 26, 2018

Review sites like Yelp, Angie’s List, G2Crowd, and Salesforce AppExchange are ripe with feedback, and you can bet potential customers are reading it as they evaluate your business. Survey customers. Customer surveys are one of the best tools you can use to measure brand perception. Read online reviews.

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Measurement Brands Net Promoter Score Social Media 262

GetFeedback

FEBRUARY 10, 2020

I was asked about sending surveys and tracking the responses in Salesforce and I said that it was doable. The day after their visit, we send the customer a survey asking for a 1-5 rating on our 3 service areas: Hospitality, Wine, and Food. As it relates to our specific CX program, all of our data is mapped to Salesforce.

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Hospitality Sales Feedback Customer Experience 218

GetFeedback

OCTOBER 3, 2018

And we got to connect with amazing people along the way, from the customer success and support gurus who are using Salesforce for good to the admins who make it all possible. Megan Burton and Kelly Spillson from the Salesforce Customer Success Team talked about measuring customer service with GetFeedback for Service Cloud.

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GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Surveys make an excellent addition to the marketing toolbox. Event & Conference Survey Questions from Beginning to Send. Salesforce knows a thing or two about events. Let’s get started.

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GetFeedback

AUGUST 7, 2019

Surveys can be distributed across any channel, like email or SMS , immediately after a work order is closed so your feedback program is instant and automated. Connect your GetFeedback survey to your Salesforce org. Pull in customer data from Salesforce to personalize the survey experience.

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GetFeedback

APRIL 1, 2019

With all this focus on alternative survey distribution channels, you may think that emails are going the way of the rotary phone, but that couldn’t be any further from the truth. Email surveys are still the tried-and-tested avenue most brands use to collect feedback from their customers. .

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GetFeedback

APRIL 3, 2019

We recently released a Post Purchase Survey on yeti.com and yeticustomshop.com that gives us feedback regarding to the whole website journey. GetFeedback seamlessly integrates with Salesforce. Everything flows back and forth very easily and the customization is almost limitless with how you can control the data coming into Salesforce.

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GetFeedback

FEBRUARY 7, 2020

Pro Tip: Here at GetFeedback we recommend always sending out CSAT surveys immediately after a customer interaction. You should also aim to use the customer’s preferred channel; if they contacted you via chat, provide the CSAT survey via chat as soon as the conversation ends. Building your survey program.

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NPS Net Promoter Score Effort Score Measurement 199

GetFeedback

MAY 9, 2019

It often requires complex workflows in Salesforce, which means time and energy from a dedicated Salesforce administrator. Plus, our robust Salesforce integration helps make your response plan even more efficient and effective. The post New and Improved: GetFeedback Actions appeared first on GetFeedback Blog.

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GetFeedback

MARCH 25, 2019

Post-chat surveys are the best method to measure if you’ve successfully implemented your live chat customer service program. Benefits of using a post-chat survey. To reap these benefits, you need a solid post-chat survey that engages customers and provides real insights. . Keep the post-chat survey brief.

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Net Promoter Score Effort Score NPS Reference 186

GetFeedback

JANUARY 28, 2019

The results from Net Promoter Score (NPS) surveys are the most underutilized tool in business. Okay, it’s a bold statement, but the potential locked up inside your NPS survey results is huge. Here are 5 ways to turn your NPS survey results into actionable insight. Combine NPS survey results with your CRM.

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NPS Net Promoter Score Insights Connections 246

GetFeedback

FEBRUARY 13, 2019

To monitor the effectiveness of their programs, the volunteer centre uses GetFeedback for Salesforce to keep a pulse on their volunteers and partners. Volunteers receive a Satisfaction Survey 6 weeks after they register on I-VOL , the national volunteer database, to ensure a positive experience. That is our core work.

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C3Centricity

FEBRUARY 13, 2024

Indeed, a survey by Salesforce reported that 76% of consumers expect companies to understand their needs and expectations. This blog delves into the critical role of continuous improvement and customer feedback, offering insights and strategies to help organizations stay ahead and resonate with their market.

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GetFeedback

APRIL 30, 2018

That’s why quick, transactional surveys are gaining popularity. Top 3 Marketing Surveys. Website Surveys. With website surveys , you can specify which pages you want your survey to appear on, as well as design different surveys for specific pages on your site. Blog Surveys.

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Marketing Feedback Document Blog 207

GetFeedback

DECEMBER 27, 2018

The benefits of online surveys are vast. In fact, Pew Research noted that online surveys are one of the cheapest, most convenient means of data collection that include very limited influence from social bias. 4 Ways to Distribute Online Surveys. Send email surveys. Do you only want to target just customers?

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GetFeedback

AUGUST 5, 2019

Six years ago, GetFeedback started on a journey to give companies a better way to listen to their customers – through surveys. And with that goal we’ve always focused on Salesforce as the #1 CRM that houses that customer data. appeared first on GetFeedback Blog.

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GetFeedback

OCTOBER 30, 2018

Today, we’re excited to launch GetFeedback for Salesforce Chat. With this feature, companies can seamlessly integrate elegant surveys at the end of their live chat conversations, helping them collect real-time, contextual customer feedback. That’s why we built GetFeedback for Salesforce Chat.

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GetFeedback

AUGUST 31, 2018

Surveys are an essential tool for businesses that care about connecting with their customers. And with GetFeedback, you can create branded surveys that look flawless on any device—desktop or mobile. But we know great survey design is just the first step to collecting powerful customer insights. The results?

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Effort Score Net Promoter Score Feedback Measurement 170

GetFeedback

AUGUST 3, 2018

However, most are stuck using outdated feedback methods (think receipt questionnaires and kiosk surveys) designed to collect mass feedback rather than reveal key customer experience issues. Generic and impersonal, these point-of-sale surveys do a poor job of uncovering meaningful insights. Why point-of-sale surveys don’t always work.

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Sales Retail Social Media Feedback 199

SurveySparrow

FEBRUARY 18, 2024

You can create your account in a span of a few minutes and start sending out email surveys that bring instant results. Key Features Survey Creation Made Simple Easily create surveys with the intuitive survey wizard and access a vast email library and embedded thermometer templates.

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2024 Multi-Channel E Commerce Tourism 52

GetFeedback

JANUARY 7, 2019

All you need to do is implement a post-chat survey that’ll provide real-time, immediate feedback. Check out the post-chat survey example below by our customer Sun Basket. With a live chat feedback form, not only can you set up automated post-chat surveys, but you can also set up automatic alerts in case you receive poor feedback.

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GetFeedback

APRIL 19, 2018

We talk about great survey design a lot, but besides being modern and mobile-friendly, what else can you do to keep respondents tuned in? Here are 5 survey tips that help improve response rates. Survey Tip #1: Embed questions into emails. Distributing surveys via email is a highly effective way to collect feedback.

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Engagement Effort Score Measurement Article 170

ShepHyken

DECEMBER 20, 2019

Salesforce conducted a survey in 2018. The post Guest Blog: Why Customer Experience Is Essential to Your Bottom Line appeared first on Shep Hyken. Conversely, if you have a positive experience with a company, you may become an advocate. When we advocate for a business, we recommend it to other people.

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Blog Customer Experience Roadmap Financial 83

GetFeedback

NOVEMBER 30, 2018

I have a survey with fields I thought I had set up to sync with Pardot, but I do not see responses in Pardot. Would you mind letting me know which survey you’re working with? Visitor: It is called “Our CSAT Survey!”. You can then reconnect your survey to Pardot (you won’t need to rebuild your mappings). How can I help?

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Customer Service Customers Presentation 2018 236

GetFeedback

MARCH 23, 2019

Sending surveys. But, in order to be successful, you need to create surveys deliberately. You need the right survey tools. When it comes to choosing survey tools, there are a number of factors at play. That’s why we’re sharing everything we know about survey tools (after all, we are one!). What’s missing?

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Omnichannel Feedback Demo Sales 223

GetFeedback

JULY 11, 2018

With the help of customer listening technology and CRM solutions like Salesforce, you can roll out a company-wide CX initiative that helps all departments get a better idea of customers’ preferences. appeared first on Blog - GetFeedback. Remember, nobody owns customer experience. Try us out for free today.

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2015 Social Media Customer Satisfaction Customer Centricity 207

GetFeedback

MARCH 11, 2019

SMS surveys — also known as text message surveys — are perfect for reaching those customers always on the go. There are many scenarios in which SMS serves as the best survey channel, but we’ll save that for another blog post. We’ll start with SMS survey best practices. SMS survey best practices.

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GetFeedback

FEBRUARY 15, 2019

The Net Promoter Score survey isn’t where the magic happens—it’s where it begins. Unlike conventional surveys, you won’t benefit from sitting back and waiting for NPS results to roll in. To get valuable insights, you have survey strategically. This segmentation becomes vital during survey analysis. Who are they?

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Net Promoter Score NPS White Paper Feedback 150

GetFeedback

MAY 5, 2019

Employee satisfaction surveys are becoming common practice in companies that want to be at the top of their industry. An employee satisfaction survey is a useful tool for collecting and acting on employee feedback to create these successful outcomes in your organization. How employee satisfaction surveys can help.

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Net Promoter Score Feedback Measurement NPS 273

GetFeedback

APRIL 17, 2019

To do that, let’s turn to the biggest players on the market of customer service solutions as presented by The Forrester Wave report – Salesforce, Oracle, and Dynamics 365. * Various text templates, suggested replies, customer surveys, the ability to use virtual agents (chatbots) + strong analytics. Eliminating the reasons.

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GetFeedback

JANUARY 24, 2019

For example, GetFeedback for Salesforce Chat allows you to seamlessly integrate surveys at the end of your live chat conversations, helping you collect real-time customer feedback. Robust customer survey tools. In order to get this information, you need to equip your support team with robust customer survey tools.

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Customer Experience Net Promoter Score Effort Score Communication 210

GetFeedback

JUNE 12, 2019

Earlier this year, we explored the ways you can use Net Promoter Score (NPS) survey data to ensure that potential customers are happy at each stage of the buying process. First, map your NPS survey data to each step of the customer journey. Our advice for leveraging your NPS data included two action items.

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Touchpoint Net Promoter Score NPS Customer Journey 199

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. which simplifies the workflow.

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2023 NPS Multi-Channel Feedback 52

GetFeedback

DECEMBER 27, 2018

According to AgilOne’s Consumer Survey , over 70% of US and UK consumers expect some form of personalization from the brands they buy from. Online surveys are an essential tool in any customer feedback program. We’ve created this guide to teach you everything you need to know about maximizing online survey response rates.

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GetFeedback

DECEMBER 16, 2019

According to Salesforce, 59% of consumers expect businesses to adapt to their changing expectations, or they will start feeling like you’re neglecting them. So, with these trends in mind, use a writing tool to create customer surveys that are easy to follow and quick to respond. Improve brand perception.

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