Lithium

MARCH 5, 2024

Some blog areas are limited to Khoros customers only. Currently, this is an invite-only, early access period for new users beginning today through the end of April. COVID-19 spurred exponential growth in Zoom’s user base, and customers sought more online support than ever. Community Aurora 24.2 Sign up today !

2024 52

2024 Social Media Roadmap Webinar 52

Totango

DECEMBER 20, 2023

These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial. These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers.

2024 109

2024 Customer Centricity User Experience 2023 109

Lithium

FEBRUARY 6, 2024

Some blog areas are limited to Khoros customers only. Celebrating CMAD 2024 with a thank you This month, we recognize and celebrate the efforts of community managers around the world using different platforms and tools to build stronger communities, along with better customer experiences. Community Aurora 23.12

2024 52

2024 Social Media Events Engagement 52

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

Gainsight

JULY 31, 2023

Sonos has taken customer support and engagement to new heights by leveraging Gainsight’s Digital Hub to build a comprehensive and centralized community that caters to customers’ self-service needs, consolidates valuable resources, and fosters user engagement. Solsø Korsgård says.

Customer Centricity 52

Customer Centricity Webinar Innovation Engagement 52

Lithium

APRIL 2, 2024

Some blog areas are limited to Khoros customers only. STIHL engages with millions of fans : STIHL reaches millions of people through their community-driven engagement and timely responses to grow brand love, connect with those seeking support, and so much more. Communities Community Aurora 24.2 Sign up today !

2024 52

2024 Webinar Roadmap Events 52

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Set a weekly time slot on your calendar to interact with your Slack community friends. Blogs for Product Managers.

Books 80

Books Blog Management Leadership 80

Lithium

DECEMBER 5, 2023

Some blog areas are limited to Khoros customers only. Publish threads to X (formerly Twitter) : Users can now post threads to Twitter directly through Khoros Social Marketing. We recommend not using this feature on your production community until the GA release early next year. Sign up today !

2023 52

2023 Webinar Events Social Media 52

BirdEye

APRIL 25, 2023

Whether you’re a battle-tested entrepreneur or just getting your feet wet, the no-nonsense, results-driven techniques below will show you how to advertise your business, skyrocket your brand visibility, and help you develop profitable relationships with your community. Publish a blog or newsletter 5. Table of contents 1.

Seminar 98

Seminar Social Media Advertising Workshop 98

Totango

NOVEMBER 14, 2023

Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships. ” The Drive Community Engagement SuccessBLOC is a critical feature that brings together the power of community engagement and customer success strategies. .

Connections 62

Connections Chief Customer Officer Customer Relationships Customer Relationship Management 62

Survicate

APRIL 3, 2018

Among many other branded communities that are available, HubSpot User Groups are a true phenomenon. While this type of communities started over a hundred years ago, their boom was in the 1980s and 1990s. A new era came with the Internet, but still, most of the communities failed.

Events 61

Events Workshop Presentation Sales 61

CSM Magazine

MARCH 4, 2022

Intelligent self-service (ISS) experts, 4 Roads , has partnered with the Institution of Engineering and Technology (IET) to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint Community. As a result, content was only visible to a fraction of its membership.

Technology 98

Technology 2007 2012 User Experience 98

Lithium

AUGUST 11, 2023

Last week, Khoros announced the launch of a game-changing new version of Khoros Communities. This powerful new version, Aurora , reimagines the community experience and leverages more than 20 years of expertise and learnings in the digital community space.

User Experience 52

User Experience Brands Management Measurement 52

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Qualtrics is the giant when it comes to CX platforms with around 18.000 customers and 3 million users worldwide. The pressure is rising for businesses to step up their CX game. More than 80% of business leaders see customer experience as a growing priority in 2024.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. Members can blog, share tips, and learn from others’ experiences, making it a valuable resource for enhancing visibility and establishing expertise in the field.

Social Media 58

Social Media Sales Advertising Connections 58

Lithium

APRIL 5, 2022

Read the full Spring Launch blog. Some blog areas are limited to Khoros customers only. Communities. Community Analytics: Group Hub Name Filter We have added a filter for Group Hub Name. Community Manager Perspective: Talking community with ESRI. Here’s the Atlas content you do not want to miss!

Return on Investment 97

Return on Investment E-support Webinar Contact Center 97

SurveySensum

NOVEMBER 16, 2023

And with a strong website feedback tool , you can engage with users, even when they’re not visible. This is important because it helps you not only understand your website users but to drive your business’s online success. They asked the MCQ question to know which particular feature users want to use more in the future.

Feedback 52

Feedback Social Media E Commerce User Experience 52

ShepHyken

AUGUST 19, 2016

This week on our Friends on Friday guest blog post my colleague, Jack Plantin, writes about the importance of customer support and options we can offer for around the clock support. Community Forums. Community forums are a great resource for collecting common customer issues, cataloging them, and updating your FAQ database.

Blog 89

Blog E Commerce E-support Call Center 89

ChurnZero

MAY 4, 2023

The quality and strength of more relationships contribute to the sense of a trusted community. Companies operating in the SaaS space also stand to gain by borrowing a page from this playbook and striving to build a community online. According to Higher Logic , a customer community can improve engagement rates by up to 21%.

Feedback 98

Feedback Customer Success Customers Metrics 98

QuestionPro Audience

JULY 21, 2022

Implementing an insight community has recently become the most widely used research method. A recent study indicated that 74% of organizations employ some Insight Community to gather actionable insights from their target audience. One of them is the Online Insights Communities. What is an insight community?

Insights 78

Insights Advertising Interaction Consumers 78

SurveySensum

JANUARY 26, 2024

Address common concerns and provide solutions through blog posts, FAQs, and webinars. Produce informative resources, such as how-to guides, e-books, blog posts, and tutorials. Scenario : Impressed by the app’s features and positive user reviews, Emily decides to explore further. User testimonials and success stories.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

Lithium

AUGUST 1, 2023

Some blog areas are limited to Khoros customers only. Users can enable this setting from the Care Config menu. Update Brand Messenger mobile SDK display settings, and new icons for forms Users can now update the display settings of their Brand Messenger mobile SDK directly from the Care interface by configuring the widget ID.

2023 52

2023 Download Webinar Blog 52

Totango

FEBRUARY 11, 2022

Collect Customer Feedback from Your Community. You can gain a better understanding of your customer base by adopting a community-focused mindset and interacting with your customer community to build a seamless communication loop with customers. User Interface and User Experience. Performance.

B2B 108

B2B Customer Experience B2C Net Promoter Score 108

BirdEye

OCTOBER 30, 2023

So, if you’re looking for a winning strategy to elevate your business’s local prominence, this blog has you covered! Build your community 8. It’s distinct from general social media marketing because it focuses on the local community, making it more effective and efficient. Here are 12 ways: 1. Understand your audience 2.

Social Media 58

Social Media Marketing Events Advertising 58

ShepHyken

SEPTEMBER 20, 2019

Some customer support software solutions have these built in, while other options can include an internal Wiki, blog, or Slack channel. Read Shep’s latest Forbes article: Convenience Meets Community: Kroger Rolls Into Neighborhood With Mobile Grocery Stores. Managing tickets as a unified support team.

B2B 108

B2B Blog B2C Sales 108

BirdEye

DECEMBER 8, 2022

Community blogging 15. For example, studies have found 18-19 year-olds make up about 33% of Instagram users , while only 16% are 50-64 year-olds. On the other hand, 50-64 year-olds make up 29% of Facebook users, and they’re the largest demographic on the platform. Start groups to boost your community.

Social Media 98

Social Media Brands Entertainment Connections 98

Lithium

JULY 5, 2022

Thought Leadership Blogs and Label. Stay updated when new content is published by subscribing to the new Thought Leadership Label in the Khoros Insights Blog. Active platform users. Outcome Keywords for Communities. Community Revenue. Returning Users. Marketing Blog. Communities Blog.

Leadership 52

Leadership Webinar NPS Blog 52

Totango

OCTOBER 18, 2023

We’re thrilled our customers realize the outsized potential of using Totango software, and we’re especially grateful to the G2 participants for sharing their first-hand perspectives with the wider CS community. Totango accelerates revenue retention and customer growth Last month at Totango Live! ,

2023 102

2023 Customer Journey Mapping Customer Journey Customer Success 102

Totango

JANUARY 3, 2024

Growth-minded business leaders and practitioners across the community have been recognizing our work. And let’s not forget the powerful new SuccessBLOCs designed to maximize team productivity and drive community engagement. By consistently reinventing ourselves, we ensure we’re always ready to meet your business needs.

2024 112

2024 2023 Customer Success Innovation 112

Totango

NOVEMBER 27, 2023

Efficient and seamless workflows According to the Forrester report, as sustainable growth becomes a priority, B2B organizations need enhanced workflow automation and digital strategies that leverage customer data to: Customize communications and recommendations. Offer self-service functionalities through community and knowledge centers.

Customer Success 92

Customer Success 2023 B2B Customer Relationship Management 92

BirdEye

MAY 5, 2023

Instead, they leverage online directories, guest blogging, and word-of-mouth campaigns for maximum impact. Users worldwide find business services, classes, jobs, and real estate on this website. ClassifiedAds ClassifiedAds is a popular free online advertising site with a vast global user base.

Advertising 98

Advertising 2023 Automotive Retail 98

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Explore diverse content formats such as joint blog posts, Instagram takeovers, or collaborative design projects.

Marketing 110

Marketing Social Media Advertising Workshop 110

Lithium

DECEMBER 6, 2022

Some blog areas are limited to Khoros customers only. Khoros Care Release Notes, week of November 14, 2022 Including updates to the Instagram integration moderation actions, the automatic creation of new conversations for Secure Form responses, and the addition of an author's Khoros Community email address in the Author Profile.

2022 52

2022 Social Media 2023 Roadmap 52

Totango

SEPTEMBER 22, 2023

Connecting enterprise to community A critical component to CS-driven growth is the ability to leverage education resources and support services in a scaled motion to serve changing customer needs.

Multi-Channel 114

Multi-Channel 2023 Customer Success Omnichannel 114

Lithium

JUNE 6, 2023

Some blog areas are limited to Khoros customers only. Brand Messenger inline video playback support and location sharing Users can now play video content from YouTube and Vimeo and share their location without ever leaving the Brand Messenger Modern Chat widget. Sign up today ! Here’s the Atlas content you do not want to miss!

2023 52

2023 Webinar Events Metrics 52

BirdEye

APRIL 18, 2023

In this blog post, we’ll share 25 local advertising ideas to help you reach those goals. The goal is to create anticipation and excitement about your product or service within the local community. Facebook Ads Facebook has nearly 3 billion users globally. Table of contents What is local advertising? Let’s look at some below.

Advertising 98

Advertising Social Media Events Magazine 98

Lithium

MAY 3, 2022

Understand how Khoros is progressing across our platform, including: Marketing, Care, Community, and AI. Don't forget to subscribe to this Khoros Customer Blog to stay up to date on the latest from Khoros. Some blog areas are limited to Khoros customers only. Communities. Not able to join us live? Don’t worry.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52