CSM Magazine

JANUARY 25, 2022

We’re talking about your blog. Blogging is one of the most underutilized tools customer service managers can use to boost and improve customer satisfaction, engagement, and retention. Why Blogging Can Be a Customer Service Manager’s Dream Tool. Furthermore, you can blog about trends in your industry.

Customer Retention 52

Customer Retention Blog Events Advertising 52

Comm100

SEPTEMBER 19, 2022

Engaged customers mean greater retention, which in turn increases conversions and maximizes revenue. Here are three essential AI chatbot features that will help your company improve engagement and customer satisfaction. NLP-powered chatbots can process users’ inputs and respond in a natural voice. Natural Language Processing.

Blog 63

Blog Social Media Customer Satisfaction Customer Relationship Management 63

ShepHyken

NOVEMBER 29, 2019

It’s natural for emotions, then, to be a natural part of customer engagement and experience. . Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly. CRM tools are increasingly incorporating social media into their customer support modules.

Technology 131

Technology Blog Customer Experience Social Media 131

Totango

DECEMBER 20, 2023

These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial. These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers.

2024 111

2024 Customer Centricity User Experience 2023 111

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. The best way to gain this information is through customer engagement. Onboarding is one of the first times your customer engages with your business. Why You Need a Customer Engagement Platform.

Customer Engagement 106

Customer Engagement 2022 Engagement Return on Investment 106

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. If you are looking for a customer experience platform that fits your needs, we compared three major tools to help you find the right one: Medallia, Qualtrics, and Lumoa. The pressure is rising for businesses to step up their CX game.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

SurveySparrow

MARCH 19, 2024

The numbers are so overwhelming in order for your app to be noticed and memorable, you’ll have to provide a superior user experience. By acquiring user feedback from your app, you will get more actionable insights into how you can improve your mobile experience. And that’s what we’ll be discussing in this blog.

Feedback 52

Feedback User Experience NPS Touchpoint 52

ShepHyken

NOVEMBER 10, 2017

I believe that chat is an excellent self help tool. Many times, businesses want tools or resources that help their customers. A live chat tool can help businesses significantly improve lead capture efforts, customer onboarding, and long-term support. 2. Answers queries and clears doubts, around the clock.

Customer Journey 74

Customer Journey Blog Fashion E Commerce 74

CSM Magazine

MARCH 26, 2024

For developers embedded in the technical details of software creation, it’s easy to overlook the end user’s perspective. In this guide, we’ll explore strategies that SaaS developers can implement to enhance customer satisfaction and forge lasting relationships with their user base.

Customer Experience 52

Customer Experience Feedback Customers Insights 52

SurveySparrow

APRIL 28, 2024

Because their voices hold the key to improving teaching techniques and providing a more enjoyable learning experience for everybody This blog will introduce you to the top 5 student feedback tools available. I shall simplify each tool so you can find the perfect fit for your classroom. This flexibility ensures more engagement.

Feedback 52

Feedback Demo Engagement User Experience 52

SurveySensum

MAY 6, 2024

In this blog post, we will delve into five impactful strategies for establishing a robust personal brand in the digital era. These tools use artificial intelligence to remove unwanted wording without altering the core meaning in no time. A website is necessary to attract potential users and establish yourself as a credible identity.

Brands 52

Brands Social Media Leadership Blog 52

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. Next, we’ll share six keys to effective SaaS customer engagement.

Customer Engagement 99

Customer Engagement Engagement Net Promoter Score Metrics 99

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. The good news is that social media is also an excellent marketing tool for promoting products or services , attracting new customers, and driving engagement. The ideal blogging platform will fit with your skill level, type of blog, and budget.

Social Media 53

Social Media Blog ROI Brands 53

Magellan Solutions

AUGUST 23, 2023

AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. This article is for marketers using AI marketing tools to gain a competitive advantage. It covers various AI marketing tools that are important for marketing success.

Marketing 98

Marketing Social Media Advertising ROI 98

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. The post Guest Blog: Don’t Waste My Precious Time appeared first on Shep Hyken. Shep Hyken.

Blog 80

Blog Omnichannel Social Media Retail 80

Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms.

Customer Service 76

Customer Service Multi-Channel Omnichannel Social Media 76

ShepHyken

MARCH 24, 2017

This week on our Friends on Friday guest blog post my colleague, Manuel Grenacher, writes about how using bots can help manage and improve the customer experience. Used properly, I believe bots can be an customer service excellent tool. When a user wants to accomplish something, they now have the option of skipping the tedious forms.

Blog 91

Blog Customer Experience Airlines Books 91

Optimove

SEPTEMBER 12, 2023

Part 1 of a Three-Part Series on Harnessing the Power of Web Push Messaging for Gaming Operators: Web push messaging , based on customers’ lifecycle stage, has the power to engage audiences, drive conversions, and foster long-term loyalty. Web push continues to hold a top spot in the marketer’s campaign arsenal. Not without reason!

2025 64

2025 Loyalty Engagement Blog 64

Brandwatch CX

NOVEMBER 8, 2023

If you are a social media rookie, this list of the top free social media monitoring tools might come in handy. When looking for a tool, it’s a good idea to try a couple of them and choose the one that suits your needs best. 3) Klout Klout is probably one of the most controversial social media monitoring tools.

Social Media 98

Social Media Metrics Demo Measurement 98

BirdEye

MAY 30, 2023

In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback. Table of contents What are customer feedback tools? Customer feedback tools are just as the name implies. It is a software solution that lets you collect and manage user feedback.

2023 98

2023 Feedback Net Promoter Score Social Media 98

SurveySensum

FEBRUARY 14, 2024

Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction. In fact, companies with engaged employees outperform those without by 202%. ” — That’s where the right employee feedback tool comes into play. No worries, though!

2024 52

2024 Feedback Culture Demo 52

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. ActiveRain This is one of the largest networks for real estate professionals, offering a platform to share knowledge, connect with peers, and engage in discussions. Learn how to create a LinkedIn Business Page that drives results.

Social Media 57

Social Media Sales Advertising Connections 57

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

Totango

NOVEMBER 14, 2023

Get started today with the Drive Community Engagement SuccessBLOC The collaborative effort between Totango and Higher Logic has given rise to the Drive Community Engagement SuccessBLOC , a pre-built customer success program with best practices and out-of-the-box content created by our very own CS and community experts.

Connections 97

Connections Chief Customer Officer Customer Relationships Customer Relationship Management 97

BirdEye

JANUARY 25, 2024

Reviews can also be repurposed for various channels and become one of your best marketing tools. Rather than manually compiling positive review excerpts, you can have tools like Birdeye automatically identify top reviews based on factors like star rating, location, review platform, etc. What is automated review sharing?

Social Media 109

Social Media Brands Multi-Channel Demo 109

BirdEye

AUGUST 25, 2023

This blog post explores the world of social shopping and how you can scale your business with it. Scale your social media for all locations with powerful tools Want to see the impact of Birdeye on your business? Almost all major social media platforms offer social commerce tools to help businesses set up shop within their app.

Social Media 98

Social Media E Commerce Advertising 2025 98

ShepHyken

JUNE 17, 2016

This week on our Friends on Friday guest blog post my colleague, Ian Landsman writes about the importance of training and preparing customer service representatives to interact with customers. According to Peppers and Rogers Group, 65% of companies provide effective tools and training to gain trust with their customers. Shep Hyken.

Blog 83

Blog Customer Service Customer Service Representative Customer Service Training 83

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? These smart pop-up surveys engage with the users while they’re actively using your app or website, seeking their feedback or ratings – leading to high response rates.

Feedback 52

Feedback Multi-Channel 2023 Social Media 52

ClientSuccess

JANUARY 24, 2023

Listening Vectors by Vecteezy Customer success health scoring is one of the most valuable activities SaaS organizations can undertake to evaluate and improve customer engagement, satisfaction, and loyalty. A customer’s health score indicates their current engagement, satisfaction, and loyalty level.

Metrics 89

Metrics Demo NPS 2023 89

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. At Totango, our goal is always to provide the best possible tools to help you meet and exceed your customer success goals in both good and challenging economic times.

Communication 103

Communication NPS Metrics Engagement 103

BirdEye

NOVEMBER 30, 2023

This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. Use a social media scheduling tool like Birdeye Social to post often without having to log in every day. Share customer reviews and testimonials to boost social proof.

Travel 108

Travel Marketing Social Media Hotels 108

BirdEye

MARCH 5, 2024

At the forefront of this change stands Google’s Search Generative Experience (SGE) , a technology poised to revolutionize how users interact with search engines and how businesses like yours connect with potential customers. User interaction User interaction involves clicking, reading, and navigating to external websites.

Presentation 57

Presentation Demo Events Social Media 57

BirdEye

NOVEMBER 20, 2023

We’re living in an era of customer engagement, where every delighted client can become your best marketer. Thanks to smart referral marketing software tools, it’s now easy to implement referral programs that drive results. User-friendly: The software should be intuitive and straightforward for both your team and customers to use.

E Commerce 62

E Commerce Marketing Multi-Channel E-support 62

Brandwatch CX

JUNE 15, 2022

If you are a social media rookie, this list of the top free social media monitoring tools might come in handy. When looking for a tool, it’s a good idea to try a couple of them and choose the one that suits your needs best. Klout is probably one of the most controversial social media monitoring tools. 1) Hootsuite.

Social Media 144

Social Media Metrics Demo Measurement 144

Totango

AUGUST 16, 2022

Finally, we’ll review five of today’s top customer retention platform tools and what they can do to help you maintain more clients. For instance, a customer relationship management (CRM) app may be used to segment customers at risk of churn and reach out to them, serving as a CRM customer retention tool.

Customer Retention 102

Customer Retention Customer Success Customer Relationship Management Loyalty 102

SurveySparrow

MAY 3, 2024

And when integrated with survey tools, it can offer a comprehensive view of customer interactions. But you already know this…one of the reasons you are here reading this blog. We collated a list of the seven best Salesforce survey tools, their pricing, etc., to help you find the right one. Let’s get started.

2024 52

2024 Demo Events Feedback 52

BirdEye

NOVEMBER 9, 2023

This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry. They allow users to share their experiences and find suggestions that meet their needs.

Insurance 109

Insurance 2023 Financial Feedback 109