CX Accelerator

OCTOBER 26, 2019

A recent craze with CryptoKitties , virtual kittens you can buy with cryptocurrency and then breed to create more kitties, is a stellar demonstration of how collecting is alive and growing in the virtual world. According to kittiesales , people sell their virtual kitten collections for meaningful money.

Customer Service 182

Customer Service Seminar Travel Customers 182

Calabrio

SEPTEMBER 9, 2020

You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. When all your employees go virtual overnight, how do you keep your finger on the pulse of productivity? It can be difficult to know if and when your team is working.

Blog 59

Blog Webinar Contact Center Customer Satisfaction 59

ShepHyken

SEPTEMBER 30, 2016

This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers. The number on the advertising could have been for a virtual service. Shep Hyken .

Blog 117

Blog Advertising Entertainment Sports 117

ChurnZero

DECEMBER 29, 2020

Caught in the throes of our fickle feelings – with a laugh giving way to a cry giving way to a half-laugh-half-cry hybrid – this weepy track played on a karmic loop as did the use of “unprecedented” when describing virtually anything. Top 10 Blog Posts from 2020. Some of us slowed down. Some of us sped up.

2020 98

2020 Blog 2021 Chief Customer Officer 98

ShepHyken

NOVEMBER 29, 2019

This allows support teams seamless access to customer information and complaints on the same platform. The mobile app experience seamlessly integrates with pioneering technologies like artificial intelligence, augmented and virtual reality and big data analytics to offer engaging experiences. This effect is more pronounced than ever.

Technology 131

Technology Blog Customer Experience Social Media 131

One Millimeter Mindset

JANUARY 28, 2021

You just might find yourself quoted in my next blog post! Is Professional Elitism Impacting How You Lead Teams? Are You Managing Teams for Innovation or Stasis? Do You Collaborate or Dominate Team Meeetings? Planning your next team, corporate or association meeting? Delivered virtually or in-person.

Innovation 121

Innovation 2021 Leadership Consulting 121

Brad Cleveland Blog

MARCH 11, 2020

Multi-site environments, cross-functional teams, and extended-hour or 24/7 operations are common contact center examples. If you are a manager or director, you may have the responsibility of getting … Continue reading → The post Building a Cohesive Virtual Team appeared first on Brad Cleveland.

Contact Center 26

Contact Center Communication Technology Management 26

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Explore diverse content formats such as joint blog posts, Instagram takeovers, or collaborative design projects. How can your interior designing business implement this strategy?

Marketing 109

Marketing Social Media Advertising Workshop 109

CX Accelerator

OCTOBER 26, 2019

A recent craze with CryptoKitties , virtual kittens you can buy with cryptocurrency and then breed to create more kitties, is a stellar demonstration of how collecting is alive and growing in the virtual world. According to kittiesales , people sell their virtual kitten collections for meaningful money.

Customer Service 140

Customer Service Seminar Travel Customers 140

CX Accelerator

NOVEMBER 11, 2022

Those who succeed in the profession do so because they possess a number of different skills or are part of a team comprised specialists in each skill. In this post, we want to delve into what those skills are and how we would prioritize each if we were building a CX team from the ground up.

Customer Journey Mapping 307

Customer Journey Mapping Customer Journey Customer Centricity Customer Insights 307

ShepHyken

JUNE 15, 2018

In a recent press release, Gartner estimated that “ 25% of customer service and support operations will integrate virtual customer assistant or chatbot technology across engagement channels by 2020, up from less than two percent in 2017 ”. What’s really required is a platform like Zelp that can connect both these use-cases.

Blog 75

Blog Social Media Healthcare 2017 75

kommunicate

MARCH 31, 2023

In today’s digital age, most of the communication happens virtually. To meet and exceed customer expectations, customer support teams must possess a range of skills. The post Top 10 Online Courses To Level Up Your Customer Support Team In 2023 appeared first on Kommunicate Blog.

2023 98

2023 Customer Satisfaction Loyalty Blog 98

SaleMove

JANUARY 20, 2021

In our previous blog in The Times They Are a-Changing: Talent in the Contact Center Series , we discussed how virtual agents, or bots, are transforming the contact center workplace, pushing live human agents to become strategic troubleshooting experts and managers to become agent coaches. How do you manage these “virtual” agents?

Virtual Agent 98

Virtual Agent Contact Center Management Technology 98

CX Accelerator

JULY 1, 2020

While virtual hiccups are bound to happen, employees likely prefer the reduced commute from 45 minutes to 22 steps. Third, companies who are not set up to work virtually or it is not possible. Your team needs to focus on empathy, putting themselves in the shoes of their customers. Back To CX Accelerator Blog

Contact Center 266

Contact Center 2022 Call Center Roadmap 266

Totango

NOVEMBER 27, 2023

To do this, Dishman recommends keeping focus across all of your touchpoint teams (CS, marketing, product, sales, etc.) For instance, with your product team, figure out what product features are sticky and value-driving for customers and intentionally put effort behind those to continue to innovate and scale.

Customer Success 105

Customer Success Touchpoint Customers Insights 105

Customer Bliss

AUGUST 18, 2020

This post takes a look at everything you need to look for while recruiting for your support team amidst this new normal. Even more importantly, their attitude rubs off on everyone on the team, leading to a healthier atmosphere at work. Read this blog post ». Read this blog post ». Read this blog post ».

Customer Service 252

Customer Service Blog Customers Interaction 252

Kustomer

NOVEMBER 4, 2020

Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication. One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. Virtual Assistants. Hey Google!)

2021 140

2021 Customer Experience E-support Omnichannel 140

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. Many customer service teams face significant challenges holding them back from realizing a complete customer view, including: Unifying disparate systems.

Blog 90

Blog Customer Service Contact Center Customers 90

Totango

APRIL 1, 2022

However, you can’t provide valuable and consistent experiences with disconnected systems and siloed teams. It is a place where team members from every department – from Customer Success to Marketing to Sales to Product and more – can effortlessly align, share, activate and show off customer campaigns and programs in real-time.

Customer Experience 120

Customer Experience Customer Journey Customers Customer Success 120

Michel Falcon Experience

APRIL 2, 2020

Many things can cause a team to be dismantled. Having not built the right team from the beginning can cause you to have to rebuild. In this blog post, I will share the five steps to follow when it comes time to start rebuilding your team. How many team members will be needed to serve each use case?

Events 158

Events Airlines Leadership Insurance 158

Totango

JULY 31, 2020

As virtual teams and remote engagement become the norm for Customer Success teams, staying on top of customer needs and expectations is becoming more challenging. Yesterday, Totango hosted our third CXO series event for Customer Success executives. A consistent employee experience = a consistent customer experience.

Engagement 106

Engagement Events Customer Success 2020 106

Brad Cleveland Blog

MARCH 11, 2020

Multi-site environments, cross-functional teams, and extended-hour or 24/7 operations are common contact center examples. Information and communications technologies have created organizations that span geography and time. …

Contact Center 29

Contact Center Communication Technology Management 29

One Millimeter Mindset

APRIL 19, 2023

There is that one team you absolutely love, isn’t there? The dynamics and soul and purpose infused and hardwired into that team inspires you professionally. This is the team where everyone brings out the best in each other, always, even when things get messy. Why aren’t all teams like the team you absolutely love?

Consulting 89

Consulting Innovation Workshop Leadership 89

One Millimeter Mindset

APRIL 13, 2021

Are you bringing out the cross functional best in your teams? Or do specific team members continuously frustrate and disappoint you? Now, walk around the (virtual) team table. Then, take a different seat at your team’s table. Suggestion 3 – To bring out the best in your teams, trade places. How’s it going?

Leadership 82

Leadership Consulting Innovation Presentation 82

Totango

MARCH 30, 2021

If you were presented with the opportunity to double or triple the size of your business virtually overnight, what would you say? This was not sustainable for Wisr, so the company had to build and scale its customer success team virtually overnight. For most people, the answer would be a swift “yes, please!”

Customer Success 118

Customer Success Webinar 2020 Customers 118

Team Support

JUNE 20, 2023

By implementing effective strategies, businesses and customer support teams can rise above the limitations imposed by the current economic climate and deliver exceptional experiences. This approach ensures consistency, accuracy, and saves precious time, allowing support teams to handle a higher volume of inquiries effectively.

Customer Satisfaction 97

Customer Satisfaction Webinar Culture Interaction 97

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. Members can blog, share tips, and learn from others’ experiences, making it a valuable resource for enhancing visibility and establishing expertise in the field.

Social Media 57

Social Media Sales Advertising Connections 57

One Millimeter Mindset

MARCH 31, 2020

Virtual meetings create a tremendous opportunity for everyone to co-create virtual stories. Ponder how you leverage this epic common denominator during virtual meetings. Because this epic story attends each virtual meeting, invited or not. Next, identify new ideas and solutions which result from working virtually.

Books 86

Books Consulting Culture Innovation 86

One Millimeter Mindset

NOVEMBER 26, 2020

In 2019, I never imagined I’d be creating a 2020 Thanksgiving Gratitude blog post during a global pandemic. And so is this blog post. Delivered virtually or in-person. However, this is a very different year for all of us. Looking for a 1:1 coach? Engage me to present a One Millimeter Mindset program! Contact me here.

2020 124

2020 Innovation 2019 Leadership 124

ShepHyken

SEPTEMBER 2, 2016

This week on our Friends on Friday guest blog post my colleague, John Smart, explains the leadership term VUCA and how it can relate to customer service. With a global market, the internet of things and virtual purchasing, the world is a very different place. Understand your team/your customers’ motives, their hopes fears and desires.

Leadership 69

Leadership Blog Customer Service Consulting 69

Comm100

MAY 23, 2023

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their business. This blog will help you on your way, providing the top automated customer service examples that can be used across industries.

Customer Service 74

Customer Service 2023 Reference Customers 74

SaleMove

JANUARY 20, 2021

In our previous blog in The Times They Are a-Changing: Talent in the Contact Center Series , we discussed how virtual agents, or bots, are transforming the contact center workplace, pushing live human agents to become strategic troubleshooting experts and managers to become agent coaches. How do you manage these “virtual” agents?

Virtual Agent 52

Virtual Agent Contact Center Management Technology 52

Magellan Solutions

FEBRUARY 11, 2021

How much it cost for a virtual assistant. Outsource to one person or a dedicated team for a personal touch. Best virtual assistant services to outsource. Blog posting should be on a regular basis to: Have more people finding you on search engines. Uploading articles to your blog. Data entry virtual assistant does.

Social Media 52

Social Media Hospitality Loyalty Programs Travel 52

One Millimeter Mindset

APRIL 6, 2021

And valuable not only to colleagues functioning both virtually and physically within your department. First, here are three blog posts about soft skills I would like you to reflect on. Planning your next team, corporate or association meeting? Delivered virtually or in-person. Contact me here.

Leadership 77

Leadership Consulting 2020 Communication 77

Integrity Solutions

MAY 25, 2021

The sales business went through rough waters (to put it mildly) in 2020, but now it’s time to get your sales plan ready and your team geared up to ride the coming wave. But now there’s something else to be worried about: FOMO — the fear of missing out on this coming wave because their sales teams aren’t ready for it.

Sales 122

Sales 2020 Insights 2021 122

Integrity Solutions

MARCH 11, 2021

Virtual Engagement For Remote Selling. While salespeople across industries are settling in to a world of hybrid and remote sales , most are still working to adapt to the nuances and variables that can affect success in a virtual selling environment. Virtual Sales and the Distracted Customer. By Bruce Wedderburn.

Engagement 137

Engagement Sales Webinar Social Media 137

One Millimeter Mindset

APRIL 20, 2021

First, read these 3 blog posts. Planning your next team, corporate or association meeting? Delivered virtually or in-person. Or do you prefer to play a behind-the-scenes role when it comes to revenue generation? Except that there really is nowhere to hide. Then reframe your current role, even if it is not in sales.

Leadership 79

Leadership Consulting Innovation Presentation 79