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Top 10 Things to Assess on Your Contact Center Vendor Site Visit

BlueOcean

The right contact center RFP questions can tell you a lot, but discerning which partner is exactly aligned with your long-term goals, your company culture, your customer base, and your team – well, that requires a site visit. Positive, encouraging, and likeable leadership is critical. Is your visit well organized?

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Top 10 Things to Assess on Your Contact Center Vendor Site Visit

BlueOcean

The right contact center RFP questions can tell you a lot, but discerning which partner is exactly aligned with your long-term goals, your company culture, your customer base, and your team – well, that requires a site visit. Positive, encouraging, and likeable leadership is critical. Is your visit well organized?

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5 Lessons from the 2022 CX “Global Gurus” on Future-Facing Customer Experience

Customer Bliss

As we head further into 2022, it’s apparent that companies are picking up steam and looking ahead to the future of their experience practices (customer experience, employee experience, and beyond). Know Your Guardrails. Who are we together and how do we figure out solutions to the problems?” Listen to or watch the full interview ».

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4 “Global Gurus” Share Their Advice for Customer Experience Leaders

Customer Bliss

My gift to you is sharing conversations with these incredible colleagues through my podcast to help you further your career and develop your leadership skills. Bell needs no introduction in this industry; he’s authored numerous influential books and is a trusted speaker and consultant. Bell tells us why truth is vital to trust.

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Seeking a True Strategic Partner: Green Flags in the Outsourced Customer Care RFP Process

BlueOcean

A partner who takes the time to delve into the intricacies of your unique business goals, KPIs, and customer expectations is one that is committed to delivering not just a service, but a tailored solution that aligns seamlessly with your overarching objectives.

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Seeking a True Strategic Partner: Green Flags in the Outsourced Customer Care RFP Process

BlueOcean

A partner who takes the time to delve into the intricacies of your unique business goals, KPIs, and customer expectations is one that is committed to delivering not just a service, but a tailored solution that aligns seamlessly with your overarching objectives.

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Need more customer success budget? Operational excellence is the key.

ChurnZero

As a discipline that’s shifting from new to established, customer success is facing some interesting headwinds right now. This is pretty universal, but the new Customer Success Leadership Study found that two-thirds of CS teams’ purchasing is delayed by three months or longer. So quick PSA: you must segment your customer base!