Lithium

JANUARY 15, 2021

Those are the words still reeling through many of our minds as we think back to the events that took place yesterday. Below are a few things you can do now to adjust your strategy and plan for the future: Understand responses to other brand posts. Evaluate how messaging reinforces your brand mission and purpose. Unimaginable.

Brands 40

Brands Advertising Events Social Media 40

C Space

DECEMBER 2, 2021

Rita Felder, Director, Mercedes-Benz Brand and Marketing Strategy. Our goal is to strengthen the long-term emotional connection to our brands by creating a holistic luxury experience across all touchpoints of the customer journey.”. Across all brands, we think and act like a luxury brand.

Innovation 52

Innovation Automotive Fashion Social Media 52

CSM Magazine

JANUARY 17, 2024

From the audience perspective, customers use it to keep updated about the latest products, brands and deals. The ideal video provides a space to present your brand values. They are used mainly for connecting more efficiently and effectively with the target, and increasingly, for training across geographies and time-zones.

Communication 52

Communication 2023 Social Media Travel 52

SurveySparrow

AUGUST 25, 2023

Well, let me tell you, it’s not just a mere notion, but a well-established fact that can make or break a brand’s reputation. Key Components of Customer Experience CX goes beyond transactions; it’s about building trust, loyalty, and brand advocacy. How about we get into it now? They are: 1. Quality is key.

Customer Experience 52

Customer Experience Social Media Feedback Customer Centricity 52

C3Centricity

JUNE 25, 2020

Do all your brands have a clear description of their target audience? Include not only your customers’ demographics and consumption / purchasing habits but also information about where they do these things, what values they have that you can tap into and what emotions motivate them to purchase and use your brand. #2

Customer Centricity 71

Customer Centricity Competitive Advantage Brands Connections 71

Confirmit

MARCH 12, 2019

It’s a huge event which covers an incredible amount of ground over the space of a couple of days. What’s nice about this event is that we’re able to speak to people from every part of the marketing world – often the home of Customer Experience and Insight teams. We’d love to see you!

Insights 56

Insights B2C Events Social Media 56

NetBase

APRIL 16, 2019

Sports sponsorships can mean big visibility – and big business – for brands. Pro: Event Sponsorships Are Limited, Thus Elite. Competition is hard enough without having to compete with a huge field of sponsors all vying for attention during major events. Con: Not All Brands Are Welcome. Con: The One Bad Apple Effect.

Advertising 62

Advertising Events Sports Brands 62

SurveySparrow

NOVEMBER 20, 2020

They want to interact with your brand without filling a long-form. They want assistance and support from your brand. However, not every business owner realizes the value of automation tools. A website offers everything one wants to know about your brand. Chatbots Boost Brand Values.

E Commerce 52

E Commerce E-support Virtual Agent Brand Values 52

Customer Alignment

NOVEMBER 14, 2017

Is Black Friday a wise and significant event for retailers? Are consumers still buying into it now that it has become a weekend-long event? Black Friday should not be all about the transactional and short term – but also about the long-term connection with customers. Retailers vary in their appetite for Black Friday.

Retail 40

Retail Customer Experience 2016 Events 40

Connective DX

AUGUST 29, 2019

One of Connective DX’s guiding principles is that the best digital experiences are human experiences. We help translate brand ideas and values into purposeful executions in a user journey. We don’t look at brand messaging for its own sake. Instead, we activate a brand value and pull that through an experience.

2019 40

2019 Healthcare 2020 User Experience 40

Experience Matters

DECEMBER 15, 2015

As you can see in our video Driving CX Transformation , customer-centric culture requires mastering four CX core competencies : Purposeful Leadership , Compelling Brand Values , Employee Engagement , and Customer Connectedness. As this happens, we recommend that more companies adopt what we call Customer Journey Thinking ©.

2016 91

2016 Customer Experience Customer Connectedness 2015 91

NetBase

JANUARY 28, 2019

Whether you’ve got the perfect campaign idea ready to go, or need ideas for putting your brand out there, social analytics can help. We’ve seen what happens when brands assume they know “enough” ( Pepsi, we’re talking to you ), and succeed only in being tone deaf. In fact, it’s better for your brand. Do your due diligence here.

Consumers 56

Consumers Demo Brands Brand Values 56

BirdEye

OCTOBER 5, 2023

What’s the first thing that comes to mind when someone mentions your brand name? Today’s marketplace is competitive and transparent, so managing brand perception isn't just important - it's imperative. This guide will uncover what your target audience thinks about your brand. Table of contents What is brand perception?

Measurement 62

Measurement Brands Social Media Net Promoter Score 62

ProProfs Chat

APRIL 24, 2020

We’ve seen popular brands create some of the most memorable and successful customer service stories. That’s because it becomes a deciding factor to shape the customer’s behavior towards your brand and whether they’ll return or not. Learn what they need from your brand. Brand Your Business to Improve Customer Retention.

Customer Service 82

Customer Service Social Media Customers Communication 82

SmartKarrot

APRIL 7, 2022

The reasons could be many bad product-market fit , losses in sales, competitor pricing, brand value, or lack of customer service success. To manage a brand is tough, but to revive a failed brand is even tougher. You need to do a brand check and evaluate how the brand performed earlier to improve.

Social Media 10

Social Media Events Magazine Customer Centricity 10

BirdEye

MARCH 29, 2024

The short, engaging snippet you share on your Instagram stories can help you connect with your audience like never before. There are many features you can leverage to share your brand’s story with your followers via Stories. And a brand introduction on Instagram stories can definitely do that. Here’s an example: 3.

2024 107

2024 Social Media Events Webinar 107

InMoment XI

FEBRUARY 29, 2024

Often referred to as NAP High-quality images and videos to your Google Business Profile Local content that caters towards local interests, events, and news Positive sentiments in customer reviews While this is not an exhaustive list, this gives you an idea of some of the most important local SEO ranking factors.

Events 260

Events Social Media Management 2024 260

BirdEye

MARCH 11, 2024

How to create a memorable hashtag strategy for your brand? How to connect with your audience through hashtags? How to leverage hashtags for event marketing? Hashtags can be general, related to broader topics or industries (#fashion, #tech), or specific to a particular brand or campaign (#ShareACoke).

Social Media 70

Social Media Events Connections Engagement 70

Avaya

MARCH 17, 2019

Just like most of us check out a new restaurant online (look at the menu, customer reviews, parking options) or plan a vacation (scour the internet for hotel, air, rental car, activities), business-to-business (B2B) customers perform research on your company, products, and services before connecting with and buying from you.

Brand Values 52

Brand Values Brands Customer Experience Contact Center 52

Smith+co CX

JANUARY 15, 2018

If you’re not moving forward, you’re going backwards; because in today’s markets there’s no room for a static brand. If a team’s success is simply down to a group of individuals accidentally gelling, then that brand is doomed. Individuals come and go, and there’s not two of them the same.

Brand Values 28

Brand Values Brands Measurement Innovation 28

Avaya

SEPTEMBER 5, 2018

Just like most of us check out a new restaurant online (look at the menu, customer reviews, parking options) or plan a vacation (scour the internet for hotel, air, rental car, activities), business-to-business (B2B) customers perform research on your company, products, and services before connecting with and buying from you.

Brand Values 37

Brand Values Brands Customer Experience Contact Center 37

delighted

MARCH 29, 2019

For a truly useful survey your customers will love to take, here are 10 tips to help you design your survey, write effective questions, connect with your audience, and turn that data into action. Testing branding decisions. Branding Surveys. Brainstorm your purpose. Getting feedback on your product.

Feedback 48

Feedback Net Promoter Score NPS Customer Satisfaction 48

delighted

MARCH 29, 2019

For a truly useful survey your customers will love to take, here are 10 tips to help you design your survey, write effective questions, connect with your audience, and turn that data into action. Testing branding decisions. Branding Surveys. Brainstorm your purpose. Getting feedback on your product.

Feedback 48

Feedback Net Promoter Score NPS Customer Satisfaction 48

BirdEye

AUGUST 28, 2023

FAQs on social media reach Build a memorable brand by expanding your social media reach with Birdeye Q1: What is a social media reach? Nonsocial reach measures the estimated number of people who have contact with your content or brand on other nonsocial media platforms. Q9: How can you optimize social media reach for your business?

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

BirdEye

FEBRUARY 23, 2024

USP: Shapes your brand perception and attracts opportunities. USP : Builds rapport, fosters connection, and adapts to nuanced situations. A company’s external communication shapes its public image and brand reputation through press releases, marketing campaigns, customer service, and investor reports.

Communication 62

Communication Multi-Channel Culture Social Media 62

BirdEye

APRIL 13, 2023

With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness. They prove to be an effective solution to build brand awareness, drive traffic, generate leads, and increase sales through targeted and measurable campaigns on social media.

Social Media 98

Social Media Advertising E Commerce Fashion 98

BirdEye

OCTOBER 6, 2023

Your brand reputation management should be your #1 marketing priority. In our digitally connected world, information spreads like wildfire. It occurs when actions, events, or circumstances lead to a negative perception that can damage one's reputation. Even small mistakes can damage brand perceptions. It’s a need.

Social Media 57

Social Media Airlines 2009 Financial 57

BirdEye

FEBRUARY 12, 2024

In today’s digital era, showing up on social media isn’t just an option for brands — it’s a necessity. Engaging online offers unparalleled opportunities to connect with customers, build community, and showcase your brand’s personality and values. Table of contents What is multi-location social media?

Social Media 57

Social Media Multi-Channel Demo Reference 57

SurveySensum

FEBRUARY 20, 2024

Employees of this department are like frontline soldiers of your brand who tackle customer dissatisfaction first-hand, armed with nothing but empathy, and problem-solving skills. Brand Example: Apple is renowned for its exceptional customer service, exemplified by its Genius Bar at Apple Stores.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

Employees of this department are like frontline soldiers of your brand who tackle customer dissatisfaction first-hand, armed with nothing but empathy, and problem-solving skills. Brand Example: Apple is renowned for its exceptional customer service, exemplified by its Genius Bar at Apple Stores.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

Stella Connect

FEBRUARY 28, 2017

Motivating front-line teams is a theme that was touched on during a number of presentations at the event, so the roundtable was a great opportunity for us to dive more deeply into the topic with service pros from across a range of industries. Execs in the Know always puts on great events and this Customer Response Summit was no exception.

Insights 40

Insights Contact Center Culture Feedback 40

ProProfs Chat

JUNE 22, 2018

Senior managers who exude humor and goodwill during these events send the message that company leaders are regular, accessible folks, not stuffy, starched shirt executives who are apart from the team. Sometimes, when a good word goes viral, the company benefits in terms of increased brand value, more leads and boosted business.

Customer Service 108

Customer Service Leadership Customers Competitive Advantage 108

SurveySparrow

JULY 26, 2019

Customers are best as advocates since they lend credibility to your brand. If a friend or a colleague say that they loved a product, there is more trust factor there than when it comes from the brand itself. All the mentioned activities by your brand advocates will make a lot of difference to your brand.

Social Media 61

Social Media Customers Reference Brands 61

SmartKarrot

JANUARY 5, 2021

An ardent believer in providing value to the customers, Jeff knows the magic of connecting people and executing data-driven approaches for SaaS organizations to provide value to their customers. An avid speaker and writer, Emilia has addressed several professionals at various events and summits. Jeff Breunsbach.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

Eptica

MAY 17, 2017

We caught up with her at the event to find out more about how the company provides its millions of global customers with a seamless, multichannel experience. Anne-Sophie Pouyau: Delivering an excellent service to our customers has always been an integral part of our brand. People now listen first to their peers rather than brands.

Net Promoter Score 51

Net Promoter Score Customer Experience Customer Service Representative E-support 51

SurveySparrow

SEPTEMBER 21, 2020

6 Types of Online Surveys that Help Your Brands to Grow. And we, at SurveySparrow, believe that online surveys can help your brand grow and develop in-depth customer relationships. Event Surveys. Surveys are a great weapon for brands to understand and to increase ROI(Return on Investment). Sounds great, isn’t it?

ROI 45

ROI Return on Investment Social Media Net Promoter Score 45

Currency Alliance

JULY 24, 2018

The anecdotes revealed some interesting themes, and they should make for useful learnings for airline and hotel brands. I’ve only ever taken one connecting flight, stopping at JFK en-route from San Diego to London. As a connecting flight newbie, I had no idea whether I needed to collect my bags and bring them to the next flight.

Travel 40

Travel Airlines Customer Experience Hotels 40