Brands Download Interaction Loyalty 
Optimove
JANUARY 26, 2023
It’s more important than any promotion, feature, funny post on social, or brand color. Naturally, with their limited budgets, consumers prioritize brands they know and trust over new ones they don’t know, or worse, brands they already know and don’t trust. A total of 64% are loyal to and shop at brands they do not trust.
InMoment XI
AUGUST 17, 2023
Happy customers become brand advocates, fueling growth through positive customer feedback. By using the Net Promoter Score system as your compass, you can gain a better understanding of what drives customer loyalty and satisfaction. During challenging times, customers appreciate brands that provide assistance and support when needed.
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InMoment XI
NOVEMBER 16, 2023
An evaluation of roles within the organisation sheds light on various aspects, including customer interactions, management visibility, team composition, and potential upselling opportunities. The customers – what they take away from all their encounters with your brand, the signals they are looking for, and what they expect?
Experience Investigators by 360Connext
APRIL 9, 2024
Let’s transform the frontline of your business into a powerhouse for customer loyalty. Together, we’ll discover how to turn employees into passionate advocates of your brand, ensuring that every customer interaction is an opportunity to strengthen loyalty and drive business success.
GetFeedback
DECEMBER 26, 2018
Business is built on customer relationships, and brand perception sets the tone. Companies, of course, want to cultivate a positive brand perception among their target consumers, but it’s a tricky goal. As Brandwatch points out , companies don’t control brand perception—consumers do. The Basics of Brand Perception.
InMoment XI
APRIL 25, 2024
And, of those consumers, only 34% of them would recommend their brand to friends and family. Download Report Financial Services Reputation Management Strategies Financial services reputation management is not as tricky as it may seem. Did you know that over half of financial services consumers say they have low trust in their provider?
InMoment XI
AUGUST 23, 2023
Customer experience transformation refers to the strategic and holistic process by which a business fundamentally reimagines and reshapes its entire approach to interacting with customers across various touchpoints and throughout the customer journey. What is Customer Experience Transformation?
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