Gainsight

MAY 13, 2020

Ashvin Vaidyanathan, Gainsight CCO, and Ruben Rabago, Gainsight Chief Strategist, presented on how existential Customer Success is during a downturn. Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Confirmit

MAY 29, 2019

Holly works closely with the Product Management team, ensuring that Confirmit's latest innovations are communicated to customers. She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation.

Consumers 40

Consumers Insights Webinar Hospitality 40

Confirmit

MAY 16, 2019

Holly works closely with the Product Management team, ensuring that Confirmit's latest innovations are communicated to customers. She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation.

Consumers 40

Consumers Insights Webinar Hospitality 40

Thematic

APRIL 3, 2024

Data-Driven Decision Making: Voice of the Customer insights replace guesswork, empowering you to make informed choices about marketing campaigns, pricing strategies, and operational changes that deliver measurable ROI. Communication: Be transparent with customers, both individually and broadly.

Social Media 62

Social Media Feedback NPS Insights 62

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Deliver high value outcomes that create hard ROI and real impact on your customers’ business.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. To launch an insight community successfully requires strategic planning, such as gathering stakeholder buy-in and consulting brand guidelines. Here’s a look at our favorite takeaways from this year’s Summit.

2016 267

2016 Innovation Marketing Insights 267

SurveySensum

JULY 11, 2023

Finally, your burger arrives, perfectly cooked and beautifully presented. Tailor communication and messaging based on individual customer preferences. Must have Effective Communication! This is how effective communication builds trust and strong customer relationships. Use automation and AI to personalize interactions.

Brands 83

Brands Customer Experience Rewards Programs Touchpoint 83

SurveySparrow

JULY 27, 2023

The Cons of AI in Marketing While AI presents exciting opportunities, it’s crucial to be aware of the challenges it brings. By having a clear roadmap, you can prioritize AI solutions that address your business needs and avoid unnecessary complexities. #2 Let’s explore some of the cons of AI in marketing: 1.

Marketing 52

Marketing B2B Insights Roadmap 52

SmartKarrot

AUGUST 12, 2021

Actively coaches and develops the team through effective communication, mentorship, and leadership; acts as a point of escalation. Proactively communicates product enhancements and provides visibility into product roadmap to client base. Driving adoption, setting KPIs and success metrics, demonstrating ROI.

Customer Success 16

Customer Success Net Promoter Score Roadmap Leadership 16

InMoment XI

FEBRUARY 1, 2024

Spotlight’s integrated approach provides a comprehensive view, turning past and present data into powerful, actionable insights for immediate strategic impact. While structured data can be seen as the mathematics of human behavior, unstructured data is pure, unadulterated human communication.

Social Media 260

Social Media Insights Metrics Loyalty 260

SmartKarrot

OCTOBER 10, 2022

Analyze and synthesize data in order to present a story to a customer and persuade them to engage in next steps. Create account engagement plans for all customers, Own and drive operational communications, including Customer ROI from the platform throughout the customer journey. Present in-person and web demo training sessions.

Customer Success 19

Customer Success Seminar Roadmap Healthcare 19

Gainsight

JUNE 11, 2021

Leverage by identifying roadmap initiatives, progress against them, identify whitespace opportunities and feed content to other business systems to enrich the customer. In the early stages, set communication expectations, such as pre-schedule cadence calls and their goals. You must ensure that the differentiation is clear. And… Scene.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

SmartKarrot

OCTOBER 27, 2022

Accurately present customers’ voices internally, escalating their voices as appropriate. Work with Revenue Operations to build reports, dashboards, and scorecards to communicate the customer health, retention probability, and effectiveness of high-touch customer success programs. testimonials, case studies). Apply here: [link].

Customer Success 19

Customer Success Roadmap ROI Customers 19

Thematic

MAY 19, 2022

Done right, a VOC program will improve decision-making, clarify priorities and validate product roadmaps - so that the product team can focus on creating products and improvements customers truly want and need. One game-changing system that product ops managers can (and should!) Need to dive deeper into VOC set up?

Net Promoter Score 71

Net Promoter Score Feedback E-support Insights 71

NetBase

OCTOBER 29, 2018

Always a highlight of any event, Razi Imam , Founder, CEO and Anupam Singh , Founder, President of 113 Industries shared the stage for their presentation. For any brand that’s ever wanted to take advantage of events like the Super Bowl , the Grammys , and more, this was the presentation to catch. Anatomy of a True Insight.

Brands 60

Brands Social Media Events Presentation 60

ClearAction

APRIL 17, 2019

Customer equity is the net present value of all the cash flows a company expects its customers to generate over their lifetimes. Therefore, a two-year or three-year roadmap is the only truly sustainable way to make transformational changes.”. 9 Customer Experience ROI Trajectory , Carol Borghesi. 1 Good to Great , Jim Collins.

Management 69

Management Customer Experience Management Books Financial 69

SurveySparrow

JANUARY 14, 2020

When you have your old customers paying more for their present service as well as new products that you launch, you are better of winning their trust for the future rather than going full-throttle on acquiring new customers. Retaining your customers can bring in a huge ROI for your business. 6 Create a roadmap for the future.

Customer Retention 52

Customer Retention Feedback Loyalty Programs Roadmap 52

SurveySparrow

SEPTEMBER 8, 2021

It shows relevant data based on crucial parameters and presents easily interpretable results for everyone to understand, including the employee, it’s intended for. . Their focus is on giving the right recognition to strengthen workplace culture, eventually driving better ROI. Automated Feedback Process.

Employee Experience 59

Employee Experience 2021 Management Culture 59

SmartKarrot

AUGUST 19, 2021

Role: Customer Success Director Location: Remote, Dallas, TX, US Organization: Persado As a Customer Success Director, you will maintain the customer success plan including maturity roadmap, key milestones, and value realization journey. Oversee and assist with the creation of internal and external presentations.

Customer Success 19

Customer Success Roadmap Consulting ROI 19

ChurnZero

DECEMBER 20, 2019

Leading CS practices are looking for ways to actualize the value proposition into their playbook and maturity model so there is an execution path and narrative for driving ROI and expansion. . . Personalized communications, delivered to the right customer at exactly the right time, ensures relevance and maximizes business impact.

2020 80

2020 Customer Success Chief Customer Officer ROI 80

CSM Magazine

DECEMBER 27, 2023

However, navigating through the intricacies of API testing presents a set of common challenges, from handling parameter combinations to ensuring the security and performance of APIs under different scenarios. The following strategies offer a roadmap to enhance the effectiveness and reliability of automated API testing.

Roadmap 52

Roadmap Presentation ROI Communication 52

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Drive adoption, setting KPIs and success metrics, demonstrating ROI. Communicate product roadmap to customers.

Customer Success 10

Customer Success Roadmap Leadership NPS 10

SurveySparrow

JUNE 6, 2020

No matter where you invest your money, you always want a great ROI for it. The best thing about investing in humans is that your ROI could be in millions. Effectively communicate. Give them goals, plans, and a roadmap for their entire career. Every business owner wants their employees to give their 100% at all times.

2020 52

2020 ROI Technology Management 52

SmartKarrot

JULY 20, 2022

Customer success is when your customers choose your product and company because they are happy and see ROI appropriately. This starts with sending the customer the product credentials, guides, product roadmaps , and any FAQs. This revenue was once the responsibility of customer service or account executives. Like what you are reading?

Customer Success 10

Customer Success Roadmap B2B Customer Journey 10

CustomerSuccessBox

JANUARY 4, 2022

It’s about creating more of a roadmap for the next 90 days. Present the right data and value that you delivered. Be prepared with the presentation and all the relevant information that needs to be shown to the customer. Arm yourselves with a clear timeline, plan, and presentation to showcase your progress.

Roadmap 52

Roadmap Presentation ROI Measurement 52

SmartKarrot

MARCH 24, 2021

Marketing: Oversee all external marketing communications, partner relations, creative content ideation, and content marketing execution. Partner with our product and development teams and influence the roadmap by translating client asks, needs, and wants. Deliver ROI on every account within your portfolio.

Customer Success 10

Customer Success Social Media Consulting Roadmap 10

CX Journey

NOVEMBER 6, 2014

High on Iztaccihuatl, after a successful summit bid Today I''m pleased to present another guest post by Sarah Simon. Survey methodologists, statisticians, sample designers, marketing communications experts or project managers? A vendor can also assist with an ROI model that helps justify your CX budget. A data analyst?

Hotels 68

Hotels Consulting Culture Chief Customer Officer 68

ClientSuccess

JULY 23, 2019

Quarterly strategy or business reviews allow us to present key KPIs, metrics, benchmarks, and recommendations to our customers. We then present a proposed roadmap of tactics that will help drive the overall strategy forward. We focus on demonstrating adoption and ROI.

Customer Success 44

Customer Success Technology Leadership Chief Customer Officer 44

SmartKarrot

MAY 10, 2021

Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. Work with customers to quantify business value and ROI, solidifying the value of the platform to the organization. Influence long-term strategic direction and serve as a business partner.

Customer Success 10

Customer Success Roadmap ROI Workshop 10

ClientSuccess

AUGUST 27, 2019

Another aspect we must remember is the ROI being derived from our product or services. . Product, for example, might present the product roadmap to customers and in return customer success will help beta customers understand the new features as well as set up customer interviews for the product team to gather feedback. .

Customer Success 40

Customer Success Culture Books Blog 40

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. Right from how you communicate to them to knowing the kind of offer that they would like, you will get to know all of them by understanding the buyer personas. . #2 2 Why are you launching this product?

Marketing 52

Marketing White Paper Advertising Airlines 52

NetBase

OCTOBER 7, 2019

Methods for benchmarking and meaningfully communicating the ROI of online activities. Super timely as brands find themselves with so many more ways to communicate, but consumer loyalty is lower than ever. Let’s explore these presentations, so you can see what we mean. Hear the presentation and find out!

Events 8

Events ROI Presentation Insights 8

Amity

OCTOBER 7, 2016

Here are some ways your team can become strong advocates for your customers: Encourage cross-functional communication. Customer calls: Being present on other CSMs customer calls allows faster learning on what users want, what new and tricky questions to watch out for, how different companies formulate a strategy around your product.

Roadmap 99

Roadmap ROI Customer Success Sales 99

SmartKarrot

MAY 11, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: S&P Global As a Customer Success Manager, you will enthusiastically drive adoption, usage, and ROI for the customers through regularly scheduled meetings and communications.

Customer Success 19

Customer Success Roadmap Customer Satisfaction Government 19

ChurnZero

FEBRUARY 29, 2024

From there, start to trickle that in across your company communication, and take a little bit more action. And remember too that if you’re managing up, leaders love to see how it’s going to impact ROI, so you’ll need to put some numbers behind it. Burnout may be present, depending on the team structure.

Insights 52

Insights Customer Success Webinar Culture 52

GetFeedback

NOVEMBER 18, 2019

Before you analyze your feedback, you’ve got to develop your analysis plan, which is a roadmap for how to analyze your data–and probably more importantly–why you’re analyzing it. . Think about the types of analysis you’ll need to conduct to tease out the story from the data, how you want to prepare it, and how you want to present it. .

Feedback 199

Feedback Insights Customer Satisfaction B2C 199

SmartKarrot

MAY 24, 2022

Lead client business reviews and communicate performance optimizations recommended along with the planned road map. Communicating measurable value and proactively identify the development needs at the customers. Driving adoption, setting KPIs and success metrics and demonstrating ROI.

Customer Success 3

Customer Success E Commerce E-support Roadmap 3