ChurnZero

FEBRUARY 26, 2021

Director of Customer Success at Nylas explains that since they have a highly technical product, their customers often benefit from talking directly to Product Managers who help facilitate conversations around more complex and painful customer issues. Connecting people to understand the use cases person to person has been beneficial.”.

Customer Success 59

Customer Success Management Roadmap Feedback 59

Experience Investigators by 360Connext

AUGUST 22, 2023

It gets easier with time, and there are plenty of great feedback management tools to help. At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training. your CX foundations.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

Lithium

JULY 7, 2021

The podcasts will share the stories from leaders building exceptional customer experiences and connect listeners with peers and expert insight to help them create customers for life. Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources.

2021 52

2021 Roadmap Webinar Leadership 52

Lithium

AUGUST 3, 2021

Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. You can save valuable time with these 5 Resource Center tips The Resource Center is your All-Ways connected guide built right into your Khoros Solution. Upcoming Webinars. Auto application of Labels for Ads!

2021 52

2021 Webinar Events Download 52

Amity

DECEMBER 14, 2016

Others manage subscriptions, software usage, renewals, upsells and other parts of the sales process. At InVision , our customer success team is responsible for managing the relationships with our most important users: Enterprise customers. We focus on sync, advanced prototyping, security, team management and much more.

Customer Success 84

Customer Success Management Roadmap Events 84

CX University

SEPTEMBER 28, 2021

This article was originally published on nation.africa by Lucy Kiruthu, Management Consultant. Monday morning is a great time to hold your launch event. I urge businesses to plan fun events with their teams throughout the week. These events can be physical or virtual. Connect via Twitter @KiruthuLucy.

Customer Service 52

Customer Service Events Roadmap Consulting 52

Lithium

MARCH 7, 2023

[Podcast] The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen - This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen, and we discuss the velocity of conversational AI technology in different industries Communities 2023 Khoros Brand Communities Roadmap - More details are coming soon.

2023 52

2023 Omnichannel Webinar Social Media 52

Optimove

MARCH 2, 2023

In sports betting, operators don’t own the sporting events on their platform. Disconnected platforms Many iGaming operators use separate software systems to manage their operations that are not integrated or able to communicate with each other. Your content (events and games) meets your audiences’ needs and expectations.

Sports 52

Sports Roadmap Competitive Advantage Events 52

Lithium

JULY 5, 2022

An Interview For Change: Khoros Expert Opinion on Change Management Change management is complex and could make or break changes in process or strategy. That's why we spoke with our Khoros expert on change management to get the run down on making a refreshing and powerful change. Khoros Care Feature Updates. Available On-demand.

Multi-Channel 52

Multi-Channel Leadership Roadmap 2022 52

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Moderation and spam management. Editor’s note: Part one can be found here. Khoros Care.

2019 52

2019 Engagement Social Media Roadmap 52

Totango

APRIL 12, 2022

At Totango’s 2022 Global Executive Forum , customer success leaders from around the world came together to connect with their peers, share ideas and learn about new products and opportunities. Manage the Customer Journey as a Product. has a roadmap, a backlog, iterations, and new releases.In Deliver Value First.

2022 83

2022 Customer Success Insights Customer Journey 83

Think Customers

JUNE 29, 2022

Many companies are struggling to sustain growth and momentum without a clear customer and employee roadmap. The event, held in Nashville, also served as a celebration of Forrester’s Principal Analyst and CX guru Harley Manning , who announced his retirement. And belonging is an important metric for [culture and] performance.”.

Culture 59

Culture Roadmap Consumers Events 59

Oracle

SEPTEMBER 19, 2018

In this session, hear how sales reps, managers, and executives manage day-to-day operations and strategic planning, and see how unifying sales and service is adding value for companies. Your Roadmap of the Future for Sales and Service. Note that event details are subject to change. How do you build a loyal customer base?

2018 49

2018 Sales Roadmap Loyalty 49

Totango

MARCH 12, 2019

The good news is that onboarding in the digital era has become easier; interactions happen faster, communication is streamlined, and customer success software can notify you of important events. Follow a Roadmap Established by Customer Success Software. A Customer Onboarding Checklist to Raise Retention and Lower Churn.

Roadmap 80

Roadmap Fashion Measurement Customer Success 80

Lithium

MAY 4, 2021

The event for digital leaders is back! We've designed this virtual event for digital transformation professionals who want to begin their shift to digital-first approaches or those who are well on their way. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today! Register Now.

2021 52

2021 Webinar Events Social Media 52

Retently

MARCH 5, 2024

Acknowledging a customer’s effort to share their thoughts or experiences validates their input and strengthens their connection to your brand. This feeling fosters a deeper emotional connection between the customer and the brand. It sends a clear message: you value their opinion, and their voice is heard.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. Customer support events.

Touchpoint 117

Touchpoint Customer Journey B2B Customer Journey Mapping 117

Education Services Group

MAY 23, 2022

Customer Success Manager. While we’ve all been able to take advantage of content-rich virtual conferences over the last couple of years, it’s safe to assume we’ve also been eager to get back to shaking hands and connecting in more meaningful ways than a request on social media platforms. Get a Program Manager. Justin Garlock.

Interaction 52

Interaction 2022 Multi-Channel Customer Success 52

Oracle

AUGUST 6, 2019

Leveraging Connected Data Across the Marketing Lifecycle. Staying ahead of the curve by connecting all customer intelligence across all interactions will shape the leaders of tomorrow. Breakout session featuring Jon Huang, Senior Director, Oracle Integration Product Management, Oracle. Visit the registration page.

2019 47

2019 Marketing B2C Roadmap 47

GetFeedback

FEBRUARY 18, 2019

Engagement means following up on each response to show your appreciation for the feedback, uncover more information, and reveal opportunities to connect. If you have managed accounts, then it’s also a good idea to notify the primary point of contact. Connecting with Detractors can also help prevent negative word-of-mouth.

NPS 199

NPS Net Promoter Score Reference Feedback 199

SurveySensum

MARCH 28, 2024

There’s an art to managing coursework, exams, and, let’s not forget, the all-important self-care. Leveraging productivity techniques is like unlocking a new level in the game of academia, where better time management equals more moments for relaxation and less academic stress. Mastering this delicate balance?

Roadmap 52

Roadmap Feedback Presentation Social Media 52

Wootric

MARCH 1, 2020

The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Segment events and send it all back to Salesforce, and beyond for action. People (and how to manage them). A natural project manager.

Roadmap 52

Roadmap Touchpoint NPS Effort Score 52

SurveyGizmo

DECEMBER 21, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. The connection between retargeting and mobile surveys One of the best ways to retarget your customers is with mobile surveys.

Customer Engagement 52

Customer Engagement Feedback Engagement Roadmap 52

Storyminers

AUGUST 28, 2017

Digital engagement ideas and tools allow Clorox to connect with customers in fresh and personalized ways. Russell Wager’s approach is to create advocates (at events, in their vehicles, etc.) AR/VR/AI and other tech is under scrutiny here, but on a low-risk, low-cost basis. Change is harder in this industry than many others.

Brands 140

Brands Healthcare Roadmap Events 140

Guavus

FEBRUARY 17, 2022

This quote from Leonardo de Vinci describes the most exciting challenge I face in product management. For example, I spend a good portion of my time defending my products’ roadmaps from ‘feature creep’, an ever-increasing list of required bells and whistles to include in the product. “Simplicity is the ultimate sophistication”.

NPS 98

NPS Net Promoter Score Customer Centricity Social Media 98

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. 2 – Connect ROI to Growth. 1 – Look Deeper than Surface-Level Metrics. It was a false start.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Moderation and spam management. Editor’s note: Part one can be found here. Khoros Care.

2019 40

2019 Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Moderation and spam management. Editor’s note: Part one can be found here. Khoros Care.

2019 40

2019 Engagement Social Media Roadmap 40

Gainsight

APRIL 8, 2020

Steve is an author, speaker, and product coach, as well as co-creator of the popular product management and marketing frameworks from Pragmatic Institute and QuartzOpen. In my first product management job, I was based in Virginia and my developers were in California. You can use the same technique for building your product roadmap.

Travel 52

Travel Roadmap Document Sales 52

Think Customers

JUNE 15, 2021

Social media enables people of various backgrounds, cultures, and communities to connect and share special life events. From the first recruiting contact and employee onboarding to training and daily associate activity be sure everyone feels connected and supported. It has also become an uncertain ground for malicious content.

2027 52

2027 Social Media Culture Roadmap 52

PK

JULY 15, 2019

As industries have matured, Lenati has been at the forefront as a thought leader, defining new models for “membership” that create a deeper customer connection, spur engagement, and develop customer trust, affinity, and brand preference. This means applying best-practice disciplines and process to the loyalty feature set and roadmap.

Loyalty 45

Loyalty Loyalty Programs Roadmap Rewards Programs 45

Oracle

FEBRUARY 26, 2020

Featuring Ian Davis, VP Product Management, Commerce, Oracle; Matt Landau, VP Software Development, Oracle; Gary Kirschner, Senior Director, Product Management, Oracle; Andrew Webb, Director, Product Management, Oracle. Featuring Wren Ludlow, Principal Product Manager, Oracle. Want to manage brand compliance?

2020 40

2020 Roadmap Events Feedback 40

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. SRO to hear 4 great brands talk how connecting with community gives competitive advantage #mrx #innovation #vcsummit pic.twitter.com/4kJDSW4uFz.

2016 267

2016 Innovation Marketing Insights 267

SmartKarrot

MARCH 31, 2023

Role: Customer Success Representative Location: New York, United States (On-site) Organization: RTM Business Group As a Customer Success Representative you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion.

Customer Success 19

Customer Success Events Leadership Hotels 19

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends.

2023 52

2023 Demo Innovation Entertainment 52

Circular Edge

JUNE 17, 2020

Another customer case study featured Casper Sleep, a designer and distributor of mattresses, sleep accessories and sleep technology, who shared how they are continuously innovating with the JDE Orchestrator to better manage & process orders between JDE Inventory Management and 3PL Warehouses.

Demo 52

Demo Innovation Roadmap Events 52

Gainsight

JUNE 11, 2021

Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. How To Hire A Customer Success Manager The Right Way with the amazingly talented Irit Eizips, Chief Customer Officer at CSM Practice. Three key phases for Successful Value Management. Your Customers Need You to Put Yourself First: Listen to Them!

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91