West Monroe

OCTOBER 12, 2023

Healthcare organizations have become a prime target for malicious cyberattacks that have surged in recent years—and only show signs of increasing. Security of medical devices and ransomware top the list of concerns for healthcare IT security professionals, according to a Ponemon Institute survey. Vulnerabilities run the gamut.

Healthcare 52

Healthcare Hospitality 2023 Insurance 52

SurveySensum

FEBRUARY 21, 2024

In today’s business landscape, the integration of artificial intelligence (AI) into customer interactions has become pervasive, spanning industries from retail to healthcare. Furthermore, fostering collaboration between human experts and AI systems can unlock new possibilities for innovation and creativity.

Connections 52

Connections E-support E Commerce Demo 52

CSM Magazine

MAY 15, 2023

Customer experience (CX) in healthcare is how patients perceive their interactions with healthcare providers. Healthcare is one of the fastest-growing industries. This blog discusses six ways to improve customer experience in healthcare. Providing the best medical experience is a challenge for all healthcare providers.

Healthcare 52

Healthcare Customer Experience Hospitality Loyalty 52

ShepHyken

SEPTEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. Any service industry today must keep up with the technological advances when communicating with their customers. Shep Hyken.

Healthcare 127

Healthcare Loyalty Blog Insurance 127

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

2016 267

2016 Innovation Marketing Insights 267

West Monroe

APRIL 10, 2023

Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "From healthcare company to product company: Highmark's journey" on Spreaker. Featuring Tracy Saula As Senior Vice President of Product & Health Experience at Highmark Health, Tracy leads innovative health programs that put the patient at the center.

Healthcare 52

Healthcare 2023 Insurance Innovation 52

Oracle

DECEMBER 22, 2020

As 2020 draws to a close and we look forward to the renewed possibilities of 2021, let’s take a look back at this year’s biggest AI innovations. Here’s a closer look at the key innovations in AI that made a splash in 2020 and set the stage for future innovation in 2021 and beyond. AI helps fight a pandemic.

2020 77

2020 Innovation Healthcare 2021 77

Clarivate

AUGUST 17, 2022

In our latest podcast, Ideas to Innovation, we speak with Dr. Grace Lomax, the clinical director at Patient Connect, part of Clarivate. Grace tells us about her experience as a physician and discusses healthcare literacy and education at the point of care. Starting in 2008, [Patient Connect] nearly predates the internet.

Healthcare 52

Healthcare 2008 2030 Connections 52

Customer Bliss

JULY 5, 2016

She describes the transformation she is leading for one of the largest national healthcare providers. Natalie earned her MBA and certificate in Health Sector Management from Duke’s Fuqua School of Business and furthered her design and innovation education through the Disney Institute and Darden Graduate School of Business.

Healthcare 0

Healthcare Customer Experience B2C Net Promoter Score 0

Experience Investigators by 360Connext

JUNE 8, 2021

For example, knowing that more customers are now comfortable with using their mobile device to get information while they’re shopping in-person could mean friction if stores have slow wifi connections. Invite employee feedback for innovation. Healthcare is no different. They need a place to put these observations and ideas.

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

Customer Bliss

JUNE 22, 2017

I want to bring up an interesting example of customer experience innovation that has been discussed (but not directly) in recent weeks. BTW, the overall idea of “customer experience innovation” is obviously very far-reaching, and numerous books have been written on it. Customer experience innovation and Cannes Lions 2017.

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Innovation Customer Experience Advertising 2017 237

TechSee

FEBRUARY 21, 2022

For example, AI in healthcare can predict which patients are at an increased risk for morbidities based on their medical records. Many insurance companies have begun implementing smart technology as part of their strategy, including connected security, medical, and other smart devices that influence the conditions of their insurance premiums.

Innovation 109

Innovation Insurance Telecommunications Automotive 109

Avaya

MARCH 16, 2018

All around the world, across the spectrum of disease, IT is changing our approach to chronic conditions and how we approach connected health. Collectively known as “connected health,” these recent, IT-driven innovations represent the intersection of digital technology and care. Changing care innovation paradigms.

Connections 56

Connections Innovation Healthcare Social Media 56

West Monroe

JANUARY 1, 2024

About the episode How do you connect with and serve patients when they’re not sick or in the hospital? She is responsible for system strategy and digital innovation including the ongoing development of Providence’s integrated strategic and financial plan, marketing and digital experience, and product and technology incubation.

Healthcare 52

Healthcare Engagement Hospitality Financial 52

West Monroe

SEPTEMBER 14, 2022

“Digital” is such a ubiquitous element of our daily lives—so much so that it’s difficult to remember how revolutionary digital modes of connecting with people, analyzing and sharing information, managing life and work, and creating experiences really are. 7 steps to building a digital healthcare payer organization.

Healthcare 52

Healthcare Document Insurance Innovation 52

West Monroe

JANUARY 23, 2022

It is frequently said but cannot be overstated: the COVID-19 pandemic has intensified existing pressure on the healthcare industry to deliver high-quality, personalized care at lower costs to more people. Much work has been done, especially in recent years, to create a sturdier, more tightly connected, and more navigable healthcare ecosystem.

Healthcare 52

Healthcare 2022 2021 Multi-Channel 52

2020 Research

JULY 31, 2022

Healthcare in the United Kingdom is divided between the public healthcare system: National Health Service (NHS) and a smaller private segment. . Primary healthcare providers . Secondary healthcare providers . Tertiary healthcare providers (for services not funded through the NHS such as cosmetic surgery) .

Healthcare 52

Healthcare Government Hospitality Insurance 52

West Monroe

AUGUST 22, 2022

Patients have historically had little to no visibility into the cost of healthcare services prior to those services being rendered. Companies that successfully transition to a truly digital operating model are putting the end user at the center of everything and are making sure the consumer experience is fluid, connected, and clear.

Insurance 52

Insurance Healthcare Retail Consumers 52

InMoment XI

MARCH 25, 2024

Meanwhile, healthcare algorithms are being used to detect the warning signs of serious illness. By leveraging data-driven insights from predictive analytics, your company can foster meaningful connections with customers and achieve differentiation in today’s competitive marketplace.

Customer Experience 260

Customer Experience Social Media E Commerce Retail 260

TechSee

FEBRUARY 19, 2019

This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. From conversational commerce to crowdsourced design, eye-level interactions with customers are at the heart of the next wave of customer experience innovations. Who’s there?

2019 95

2019 Innovation Telecommunications Events 95

CSM Magazine

FEBRUARY 2, 2024

Benenden Health, a not-for-profit healthcare mutual, has transformed its member experience through a cloud-based digital transformation project with Sabio Group. Founded in 1905, Benenden offers affordable healthcare cover to over 860,000 members.

Multi-Channel 52

Multi-Channel Healthcare Hospitality Social Media 52

Connective DX

JANUARY 31, 2020

January 31, 2020 – Boston, MA – Connective DX , a PK Company , and Sitecore Certified Platinum Partner, is excited to announce that two of its team members, Madhu Anbalagan and Jeff Cram, have been named Sitecore Most Valuable Professionals for 2020. Madhu has served as a Senior Software Engineer at Connective DX since 2018.

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Connections 2019 2020 Healthcare 80

NetBase

JUNE 3, 2020

The time is certainly right for telehealth, as we see providers taking healthcare in this new, necessary direction. We uncovered key insights to inform your brand’s healthcare journey in the coming months, including: 3,000% of growth in telehealth since mid-March. TeleHealth as Democratizing Healthcare. billion by 2026.

Healthcare 64

Healthcare Insurance 2026 Travel 64

Second to None

FEBRUARY 16, 2018

Recently, the powerhouse brand announced a new effort to improve the way they provide their employees with healthcare, sending shockwaves throughout the healthcare industry. And that’s before the behemoth triumvirate (with no healthcare experience) even explained how they will do it.

Healthcare 54

Healthcare Innovation Leadership Voice of Customer 54

ReviewTrackers

FEBRUARY 4, 2019

There is a vital shift happening right now in consumer healthcare. People are bringing their technology-fueled expectations to their healthcare experiences, and patients are increasingly demanding innovation in the way care is delivered and managed. Can’t Get No (Patient) Satisfaction. They’re not satisfied.

Healthcare 62

Healthcare Net Promoter Score Hospitality Social Media 62

West Monroe

AUGUST 22, 2022

Patients have historically had little to no visibility into the cost of healthcare services prior to those services being rendered. Companies that successfully transition to a truly digital operating model are putting the end user at the center of everything and are making sure the consumer experience is fluid, connected, and clear.

Insurance 40

Insurance Healthcare Retail Consumers 40

West Monroe

NOVEMBER 21, 2022

Although the healthcare industry seeks relief from the worry of economic uncertainty, it can be difficult to pinpoint what the true impacts of ongoing inflation and a recession may be. Inflation will affect healthcare organizations for the next two years. Inflation could cut healthcare sector profits by more than $70 billion in 2022.

Healthcare 52

Healthcare 2024 2023 Financial 52

PK

APRIL 23, 2020

This is a time already ripe for innovation, and I believe that it is from these roots that telemedicine will emerge to make healthcare better and more accessible. Telemedicine will help healthcare heal. I work in healthcare because its leaders have such a broad commitment to service and seeking fact-based change.

Healthcare 52

Healthcare Hospitality E Commerce 2008 52

TechSee

MARCH 7, 2023

Elizabeth has been leading the conversation on how our new connected homes and devices are changing how we live and documenting service evolution for nearly 25 years. Kate champions digital innovations that create the best customer experience and solutions. We were excited to see her leading the conversation at MCW23 last week.

2023 207

2023 Contact Center Leadership Hospitality 207

ReviewTrackers

OCTOBER 3, 2017

Innovation was the highlight at last week’s 2017 SHSMD Connections, the annual conference for healthcare marketing, public relations and communications, and strategic planning professionals. Here’s what we learned: How to Innovate. Engagement Plan. Creative Development. Concept Approval. Media Plan. Metrics Tracking.

2017 56

2017 Connections Healthcare ROI 56

Think Customers

APRIL 6, 2020

And in many cases, they are looking to connect with other people to share their experiences, emotions, and find someone who will listen. Contact centers and customer service organizations play a critical role in enabling those human connections. In these trying times, there is enormous value in human connections. And that’s ok.

Contact Center 52

Contact Center Connections Insurance Telecommunications 52

BirdEye

MARCH 6, 2023

Birdeye’s customer base is made up of local businesses and brands of all sizes that want to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive. While our customers have been busy growing, we’ve been busy, too.

Healthcare 98

Healthcare Automotive Hospitality Workshop 98

Forrester's Customer Insights

JUNE 3, 2021

Creating connected, empowered, consumers in healthcare will address three major industry pain points: containing chronic care costs, keeping individuals healthy, and decreasing healthcare inequalities. Healthcare organizations must create cost friendly consumer engagement strategies to reap these benefits.

Connections 41

Connections Consumers Healthcare Engagement 41

Bizagi

JULY 31, 2018

61% of healthcare organizations are worried about malware infiltrations according to Information Age , and for good reason. Data security in healthcare is a major issue: the sector suffered more than half of all cyber-attacks last year according to a report by security firm Cylance. 1- Design a secure digital environment.

Healthcare 48

Healthcare Government Connections Technology 48

Call Experts

JUNE 5, 2019

There is a connection between employee experiences and customer experiences. Employee experiences are connected to customer experiences. AI powers innovation and success for your company! Benefits of a Call Center: Healthcare and Medical Practice. It is essential to focus on employee satisfaction. . More Blogs Menu.

Employee Experience 60

Employee Experience Connections Customer Experience Call Center 60

2020 Research

APRIL 18, 2024

Key Takeaways The future of healthcare research is exciting due to the ability to use data to swiftly find solutions and bring treatments to patients in need. Healthcare research teams are actively testing and validating AI-generated information while considering compliance and regulatory concerns.

Healthcare 59

Healthcare Events Innovation Insights 59

Avaya

MAY 18, 2017

Studies continue to show that veterans’ healthcare needs are increasingly complex. Given the right communications tools and mobile devices, government healthcare providers, are convinced that care would be improved. 90% of healthcare organizations have had at least one data breach in the past two years. It’s no wonder.

Healthcare 52

Healthcare Technology Hospitality Government 52