Strativity

MAY 20, 2015

There was a lot of talk at the conference about making emotional connections with customers, and there is no question that this is really important. The emotional connection is part of a love triangle that also includes results and effort. Work to do, airport to get to, colleagues to transport… . It’s about heart.

Connections 93

Connections Transportation Events Blog 93

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 59

Customer Care Transportation Social Media Government 59

GetFeedback

AUGUST 7, 2019

What you may not know is managing a mobile workforce is no easy feat. Without an automated management system—like Salesforce’s Field Service Lightning (FSL)—it’s a bit like herding cats. Connect your GetFeedback survey to your Salesforce org. Needless to say, it isn’t always the best customer experience. .

Telecommunications 170

Telecommunications Transportation Feedback Customer Satisfaction 170

SurveySparrow

NOVEMBER 21, 2023

Warehouse logistics is the process of efficiently managing the storage and movement of goods within a warehouse. Simultaneously, inventory management becomes critical, ensuring stock levels align with demand. So, why is this level of management necessary? Efficiently managed warehouses ensure that products are readily available.

E Commerce 52

E Commerce Transportation Technology Demo 52

West Monroe

JANUARY 23, 2022

An increasingly connected energy-and-utilities ecosystem. Utilities are working to increase electrification in emissions-intensive economic sectors such as transportation and buildings. More devices connected to the electric grid—and more data being collected—significantly increases exposure to cybersecurity threats.

2022 40

2022 Transportation Telecommunications Wireless 40

Playvox

AUGUST 30, 2022

Our 2022 research study of contact center agents and managers revealed a big conflict between these groups: Despite most agents’ appetite for remote work, almost half of contact centers plan to bring employees back to the office this year. New Approaches Can Keep You Connected To Your Team. Lindsey J., ENJOYING THIS ARTICLE?

Contact Center 84

Contact Center Transportation Events Management 84

CSM Magazine

FEBRUARY 9, 2021

The ESSC needed to streamline communication, reduce the use of email and create a community to keep colleagues connected and the ‘My Wem’ app was launched to achieve this. Internal Communications Officer at Air France KLM ESSC, Georgina Gray says; “We needed a cost-effective platform to keep our people engaged and connected.

Sales 52

Sales Transportation Engagement Airlines 52

Russel Lolacher

MARCH 2, 2021

A big part of my role has always been change management, and communication is key to that. Recently I was invited to take part in two interviews, one for CX Buzz and one for CX Quick Tips, where I shared a bit about our team’s work for the BC Ministry of Transportation. This interview was originally posted on CX Buzz.

Social Media 52

Social Media Government Customer Care Transportation 52

Experience Investigators by 360Connext

MARCH 16, 2015

While delighted to help create a better living experience through improving the customer experience with 360Connext, Jon also enjoys cooking, decorating, squishing his toes in the mud, and connecting with his creative side in any way he can. Please tell me a little about your needs. More Posts - Website Follow Me: The post March Madness!

Events 223

Events Customer Experience Webinar Telecommunications 223

Magellan Solutions

JULY 7, 2021

Travel / Transportation. Travel / Transportation. Travel / Transportation. By simply offering after-hours phone answering support, you instantly improve the odds of providing positive caller experiences by ensuring each caller is immediately connected with a live, helpful representative. #3 Real estate. Healthcare.

Transportation 52

Transportation Hospitality Call Center Insurance 52

CSM Magazine

JANUARY 25, 2022

Many assisted living facilities erroneously believe that good customer service just means having enough staff on hand to assist residents with everything, from getting them admitted into a facility to arranging transportation for them to a doctor’s office or hospital. Good customer service means much more. Quality Control.

Customer Service 52

Customer Service Transportation Hospitality Hotels 52

CustomerSuccessBox

MARCH 2, 2022

In the IT sector, the Customer Success Manager profession seems to have the fastest growth of about 34% on YOY as per LinkedIn 2020 emerging jobs report. Also, 73% of the customers expect the businesses they interact with to understand their needs as per the salesforce state of the connected customer report.

2022 52

2022 Customer Success 2026 Marketing 52

Happy or Not

OCTOBER 24, 2023

Experiential retail Thanks to technology, retailers can now connect with consumers through traditional media channels and their day-to-day lifestyle activities. This means staying connected to customers as they travel, buy groceries, shop for clothing, or attend some kind of events like movies and concerts.

2024 36

2024 Retail E Commerce Multi-Channel 36

Beyond Philosophy

AUGUST 20, 2020

Moreover, as many of you might know, my love of Apple and their iPhone is connected to my identity. . If you’ve been on public transport before, you’ve probably seen people completely immersed on their phones doing very personal things. To me, this makes sense at an intuitive level.

Transportation 348

Transportation Information Technology Consulting 348

TechSee

FEBRUARY 21, 2022

Many insurance companies have begun implementing smart technology as part of their strategy, including connected security, medical, and other smart devices that influence the conditions of their insurance premiums. Algorithms can analyze patterns of behavior to deliver customized messaging, personalize product offers, or even detect fraud.

Innovation 109

Innovation Insurance Telecommunications Automotive 109

Magellan Solutions

SEPTEMBER 1, 2021

Amongst the most impacted industries with the imposition of lockdowns are hospitality, travel and transportation. For the transportation industries, especially airlines, there is a halt in travel and the grounding of commercial flights. Team leaders and project managers plays a vital role here. . Call Volumes.

Call Center 52

Call Center Transportation Average Handle Time Travel 52

Centercode

MAY 7, 2020

If you’re someone who’s been charged with managing a beta testing program, these five industry superstars know what you’re going through. Here are the five top tips for managing a beta program, taken from their sessions at Delta ’20: The Virtual CV Conference. Alex Larsen, Trimble Transportation.

Transportation 98

Transportation Feedback Engagement Definition 98

Beyond Philosophy

MARCH 5, 2015

What Southwest Airlines is not, at least according the US Department of Transportation, is punctual, which is clearly not a great stat when you are in the transportation game. To read more from Colin on LinkedIn, connect with him by clicking the follow button above or below. Follow Colin Shaw on Twitter @ColinShaw_CX.

Airlines 132

Airlines Net Promoter Score Transportation CEM 132

Russel Lolacher

SEPTEMBER 8, 2020

Twitter, Facebook, Instagram aren’t inherently “social,” it’s the humans operating the tools to engage and connect with your customers that make them so, and offer the opportunity to build a relationship of trust. A great community manager works as much with their internal community to build trust as they do with their public one.

Social Media 69

Social Media Customer Service Transportation Communication 69

Think Customers

MARCH 21, 2023

The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up inspiration and new ideas to deploy upon returning home. Transportation is what we do,” he added. We have to solve that because people want to be connected.

Healthcare 52

Healthcare Airlines 2022 Transportation 52

TechSee

FEBRUARY 27, 2018

This on-demand model is revolutionizing commercial behavior and has been rapidly adopted by consumers everywhere, transforming industries such as ground transportation (think Uber or Lyft), travel (think Airbnb), grocery (think InstaCart or GrubHub), and freelance labor (think Upwork or Fiverr).

Customer Service 116

Customer Service Call Center E-support Contact Center 116

CSM Magazine

MARCH 19, 2020

Avaya is working with hundreds of universities and educational institutions, including Florida State University and the Ancona Liceo school in Italy, providing resources to manage remote education with students and faculty. a leading managed IT services provider. About Natalie Keightley.

Contact Center 59

Contact Center Healthcare Government Insurance 59

LoyaltyPlus

MAY 11, 2022

The International Air Transport Association (IATA) estimates that global revenues for airlines were down by 44% last year when compared to 2019 figures. A solution such as LoyaltyPlus FrequentFlyer delivers complete manageability of the customer journey from before booking all the way through to fulfilment. Tel: (+27) 012 640 0100.

Airlines 52

Airlines Loyalty Travel Transportation 52

Customer Bliss

FEBRUARY 28, 2017

I have led multiple turn arounds for operations, order management, payment and customer support organizations turning them into a growth lever and differentiator, driving increased customer promotion and delight. She began as a process and quality guru, then connected with technology. First, she had to understand the stakeholders.

Customer Experience 149

Customer Experience Transportation Leadership Customers 149

ViiBE Blog

JANUARY 19, 2022

When it comes to roles that leverage cloud-based systems such as IT, marketing, finance, or product management, it’s relatively easier to be working from a remote location, but for roles such as customer service or sales, adjusting to remote work is not so simple. But when it comes to remote work, managers are caught up in a whirlwind.

Customer Service 52

Customer Service Net Promoter Score E-support 2021 52

West Monroe

FEBRUARY 6, 2022

For utilities, this value can take the shape in driving operational efficiency by connecting the needs of the utility employee with the technology that helps to facilitate his or her work. Increased demand : Large sectors—such as transport and heating—are estimated to increase global demand by 62% by 2050.

Transportation 52

Transportation Technology Roadmap 2017 52

Inbenta

NOVEMBER 3, 2022

Healthcare chatbots are the next frontier in virtual customer service as well as planning and management in healthcare businesses. They can also direct patients to the most convenient facility, depending on access to public transport, traffic and other considerations. Read full case study]. What is a Healthcare Chatbot?

Healthcare 96

Healthcare 2022 2030 Hospitality 96

Magellan Solutions

MAY 16, 2021

Today, businesses connect to their customers through various channels. Transportation. Enables quick connection with your experts to answer technical queries about the product or service. Improves supply chain management as the chat is forwarded to the right department. Transportation with -2.2%. Satisfaction Rate.

Telecommunications 52

Telecommunications Transportation Banking Insurance 52

Happy or Not

NOVEMBER 21, 2023

Choosing the right feedback management system for your business can be daunting, with numerous options available in the market. HappyOrNot goes beyond mere feedback collection by providing comprehensive customer experience management. On the other hand, the competition does not offer a productized managed service.

Feedback 36

Feedback Transportation Hospitality Customer Satisfaction 36

Russel Lolacher

APRIL 5, 2021

Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. People connect with people, not brands – talk like a human. Creativity, empathy, effort, humour… all ingredients to build connection. Oh, it’s been amazing.

Customer Care 98

Customer Care Government Communication Engagement 98

BirdEye

JUNE 22, 2023

And most customers typically share these common characteristics: They’re well-informed: Customers today are fully-connected to the realities of the buying market and tech-savvy. They stay connected: In continuation to the social behavior, customers leverage multiple channels and devices to keep in touch with their preferred brands.

2023 98

2023 Social Media Reference Loyalty 98

CSM Magazine

MARCH 9, 2018

To improve the customer experience and enjoy higher sales to boot, you must find ways to better manage your stock levels (and quality) on a daily basis, and to ensure you and your team handle stock outages in the most effective way possible. Read on for some key inventory-management tips you can follow today.

Customer Satisfaction 40

Customer Satisfaction Management Transportation Technology 40

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. Effective customer experience management helps build and maintain strong, long-term relationships by meeting the needs and expectations of your business customers consistently. What is B2B Customer Experience?

B2B 551

B2B Customer Experience Net Promoter Score 2024 551

Qualtrics

JUNE 5, 2020

Businesses have been forced to switch from traditional on-site operations to remote working policies almost overnight, and the truth is that many organizations, and in turn many managers, have been completely unprepared for these changes. Of course, managers are there to support their teams throughout it all. Or are they?

Customer Service 26

Customer Service Management Leadership 2018 26

Ian Williams

JANUARY 11, 2020

They book a flight, a hire car, insurance, ground transport, entertainment – the airline is only responsible for part of the experience, but should be considering the customer’s overall experience and understanding how they can improve or influence it.

Airlines 52

Airlines Transportation Entertainment Insurance 52

Magellan Solutions

JULY 19, 2021

During the pandemic, data entry services help Levi Strauss manage to turn their physical stores into curbside pickup spots. Risk management efforts for retail banks are put into the spotlight because of the pandemic. Risk management. This is to balance loads, price energy, and manage infrastructure. Ore transportation .

2021 52

2021 Healthcare Transportation Insurance 52

Hello Customer

APRIL 3, 2020

According to Jeroen Lissens , corporate communication manager at BMW Belux, they hear a lot of stories from hospital staff and caregivers who lose a lot of valuable time trying to get to work using public transport. In the meantime, stay safe, stay healthy and stay connected with each other!

Hospitality 69

Hospitality Transportation Connections Communication 69