C3Centricity

JUNE 8, 2020

During my presentation, I shared many ideas; here are a few of the points I covered: #1. From ROI / ROR to ROE. But in today’s connected world it also needs to consider people who are currently strangers – but could potentially become guests. These are just six of the many ideas I shared during my presentation.

Hospitality 107

Hospitality Customer Centricity Hotels Return on Investment 107

Education Services Group

MAY 12, 2021

Developing a Dynamic Engagement framework can be associated with the following overarching areas: outcome, experience, ROI, engagement, and validation. When it comes to ROI, what’s the best way to leverage CSMs and the perfect level of human and digital engagement for cost-effectiveness? What is it that customers truly expect?

Interaction 98

Interaction 2021 Customer Journey Touchpoint 98

Lumoa

NOVEMBER 10, 2021

The customer experience constitutes various touchpoints from the beginning, middle, and end of the customer journey. This includes a customer’s first impression of your business, their feelings connected with your brand, and the likelihood that they will continue using or recommending your products and services.

Customer Experience Design 83

Customer Experience Design Customer Experience User Experience Touchpoint 83

CX University

MARCH 18, 2024

In today’s digital age, businesses are on a mission for fresh, exciting ways to connect with their customers and craft unforgettable, personalized journeys. Furthermore, the rise of the Internet of Things (IoT) will enable even deeper levels of personalization by connecting smart devices to create seamless omnichannel experiences.

Customer Experience 52

Customer Experience Retail 2023 2022 52

COPC

NOVEMBER 5, 2021

This significant shift to non-voice interactions presents an excellent opportunity to improve agent training and update chat-specific KPIs. When organizations understand which metrics should be measured, they can maximize ROI on this digital touchpoint and use KPIs to adjust staffing models to optimize chat performance.

Contact Center 52

Contact Center Workshop White Paper 2021 52

ChurnZero

APRIL 15, 2022

Like a magician flexing their psychic power, pinpointing the most ideal time to present your customer with an expansion opportunity can’t be left to intuition. That’s why SalesIntel partnered with ChurnZero to build a more connected, data-driven customer experience. It must be a well-orchestrated act.

ROI 98

ROI Presentation Metrics Sales 98

SurveySensum

JULY 11, 2023

Finally, your burger arrives, perfectly cooked and beautifully presented. It’s not just about the product or service; it’s about every interaction and touchpoint a customer has with a brand. Consistency Across All Touchpoints Yes, the secret sauce that ties everything together is – CONSISTENCY.

Brands 83

Brands Customer Experience Rewards Programs Touchpoint 83

BirdEye

MARCH 29, 2024

These platforms can transform how you connect with clients and improve your real estate reputation management. Real estate social media networking groups are specifically designed for professionals in the real estate industry to connect, share insights, and market their listings.

Social Media 57

Social Media Sales Advertising Connections 57

Currency Alliance

FEBRUARY 20, 2023

This means that if you can vary the value of an action or price of a reward, you can optimize your loyalty program for greater customer engagement and ROI. Context’, as described in the next section, is constantly changing, and incentives should change as well to optimize medium-term ROI.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

SurveySensum

DECEMBER 8, 2023

It should go beyond providing a transactional exchange and extend into creating a seamless, positive, and memorable interaction at every touchpoint. It makes it a lot easier for your audience to connect with the real people behind the product. This kind of narrative humanizes your brand.

Customer Centricity 59

Customer Centricity Feedback Demo Customers 59

SurveySparrow

MARCH 19, 2024

When users can easily share their thoughts, they feel more connected to your app and happy to use it. So, map out the user journey and gauge the experience at each touchpoint. Pro Tip : This targeted approach also maximizes the ROI by increasing user satisfaction and retention rates. Tools like SurveySparrow can help here.

Feedback 52

Feedback User Experience NPS Touchpoint 52

Kerry Bodine

JUNE 5, 2019

We got a ton of great questions about the content I presented. We use awareness, consideration, evaluation, conversion as the phases of the journey and connect to relevant touchpoints/marketing mixes. What is the best or most common way to determine the health of your customer touchpoints?

Webinar 54

Webinar Management Touchpoint Customer Journey 54

ViiBE Blog

FEBRUARY 28, 2022

While emails and calls cannot provide adequate and fast solutions to customer problems, live chats do it so well that 79% of customers tend to favor them over any other way to connect with an expert. Live chat looks like a pop-up chat window. In order to use this tool, the user has to install the software and register their account.

2021 52

2021 Download E-support 2022 52

BirdEye

MARCH 9, 2021

Every customer interaction and touchpoint – from a review left online, to a webchat, to a survey response – becomes an opportunity to start or deepen a relationship, and a way to extract valuable insights from the experience. They directly connect customer acquisition and customer experience.

Marketing 72

Marketing Multi-Channel Net Promoter Score Customer Centricity 72

Kerry Bodine

JUNE 5, 2019

We got a ton of great questions about the content I presented. We use awareness, consideration, evaluation, conversion as the phases of the journey and connect to relevant touchpoints/marketing mixes. What is the best or most common way to determine the health of your customer touchpoints?

Webinar 48

Webinar Management Touchpoint Customer Journey 48

Kerry Bodine

JUNE 5, 2019

We got a ton of great questions about the content I presented. We use awareness, consideration, evaluation, conversion as the phases of the journey and connect to relevant touchpoints/marketing mixes. What is the best or most common way to determine the health of your customer touchpoints?

Webinar 48

Webinar Management Touchpoint Customer Journey 48

COPC

OCTOBER 13, 2021

By incorporating these emerging outsourcing priorities, you can achieve new levels of program performance, ROI and create stronger relationships with your supplier partners. This shift to non-voice interactions presents an excellent opportunity to improve agent training for this customer service channel and update chat-specific KPIs.

Contact Center 52

Contact Center White Paper 2021 2022 52

C3Centricity

MAY 20, 2019

From ROI / ROR to ROE. Whilst the hospitality industry has been based on serving and satisfying its guests, in today’s connected world it also needs to consider people who are currently strangers – but who could potentially become clients. ” #2. Build relationships with strangers. Dialogue, don’t just communicate.

Hospitality 87

Hospitality Hotels Social Media Innovation 87

Horizon CX

JUNE 10, 2022

A program with a goal such as that can only last so long until the question of return on investment (ROI) arises and it can be proven that a higher NPS score has a direct correlation to improved business outcomes. Different divisions or teams within an organization connect with and affect each other.

Customer Journey 52

Customer Journey Customer Journey Mapping Net Promoter Score NPS 52

Currency Alliance

MARCH 28, 2023

In short: it will increase loyalty engagement by enabling greater freedom and choice around redemptions; and, when dynamic value allocation is incorporated, will produce greater ROI. This means you only have one secure API connection to worry about – rather than dozens.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Airlines 52

ProProfs Chat

DECEMBER 26, 2019

The measurement of customers’ experience at all touchpoints of the customer journey , including all customer actions, is known as Customer Experience Measurement. Know all the touchpoints. Be intelligent to choose a system that helps you create the desired impact in terms of ROI. Read on and find it out. .

Measurement 90

Measurement Customer Experience Net Promoter Score Metrics 90

SurveySensum

SEPTEMBER 25, 2023

Establish an emotional connection with your audience: Video marketing revolves around establishing an emotional connection with the audience. Even if your video marketing campaign is running smoothly, gathering customer data can uncover areas for improvement and enhance the ROI of video marketing.

ROI 52

ROI Feedback Marketing Social Media 52

SurveySparrow

JULY 27, 2023

From streamlining processes to enhancing customer experiences, AI is transforming the way businesses connect with their target audience. Whether it’s personalized recommendations, targeted offers, or interactive chatbots, AI ensures that every touchpoint with the customer feels relevant, meaningful, and engaging.

Marketing 52

Marketing B2B Insights Roadmap 52

Thematic

MAY 19, 2022

Ideally product ops need to collect feedback from every touchpoint in the customer journey, to build a comprehensive picture of the product and customer experience. Using VOC data to inform change Getting insights to the right people who can drive change is not about just sharing VOC data in a quarterly board presentation.

Net Promoter Score 71

Net Promoter Score Feedback E-support Insights 71

Chattermill

AUGUST 6, 2019

The problem is, that the connection between customer experience efforts and their impact on an organization’s health isn’t always transparent to C-Suite in an organisation. While this sounds really simple, the reality is that developing a multi-touchpoint, customer-centric strategy means CX teams must coordinate several moving parts at once.

Voice of Customer 40

Voice of Customer NPS Metrics Multi-Channel 40

Chattermill

AUGUST 6, 2019

The problem is, that the connection between customer experience efforts and their impact on an organization’s health isn’t always transparent to C-Suite in an organisation. While this sounds really simple, the reality is that developing a multi-touchpoint, customer-centric strategy means CX teams must coordinate several moving parts at once.

Voice of Customer 40

Voice of Customer NPS Metrics Multi-Channel 40

CSM Practice

JANUARY 13, 2021

No harmony between teams and touchpoints involved in the renewal process. Meaningful relationships, cadences, and touchpoints. The success of the renewal process is deeply connected to the sales process. Customer success managers are focused on long-term goals, specifically driving adoption, delivering value, and ensuring ROI.

Touchpoint 98

Touchpoint Customer Centricity Customer Success Customers 98

InMoment XI

FEBRUARY 1, 2024

Spotlight’s integrated approach provides a comprehensive view, turning past and present data into powerful, actionable insights for immediate strategic impact. This unified view is invaluable for creating consistent and effective customer experiences across all touchpoints.

Social Media 260

Social Media Insights Metrics Loyalty 260

SurveySparrow

APRIL 11, 2021

It puts them in a difficult situation where they have to say ‘No’ at the end of a long drawn presentation or demo. Sign-up forms on your website and other interaction touchpoints. Set goals for what you expect and write down your present status in quantifiable terms. Your best bet is to nurture your leads.

Social Media 98

Social Media Metrics Webinar Demo 98

Qualtrics

MAY 1, 2019

Since founding Holly Palmer Consulting in 2016, she has presented at industry conferences on topics including creating a relationship fundraising culture, how to improve donor retention and how to design a meaningful alumni research study. Key action: Ask for feedback at every touchpoint; don’t just rely on surveys.

Engagement 39

Engagement Events Workshop Social Media 39

LiveChat

OCTOBER 31, 2019

Marketing automation technologies allow you to deliver a highly personalized experience to customers across all touchpoints affordably. By connecting your email system to your CRM, you can also target individuals that haven’t opened your previous emails. Marketing automation.

Loyalty 57

Loyalty Call Center Return on Investment Consumers 57

ClientSuccess

JULY 23, 2019

Quarterly strategy or business reviews allow us to present key KPIs, metrics, benchmarks, and recommendations to our customers. We then present a proposed roadmap of tactics that will help drive the overall strategy forward. We focus on demonstrating adoption and ROI. Let’s connect !

Customer Success 44

Customer Success Technology Leadership Chief Customer Officer 44

BirdEye

FEBRUARY 27, 2024

Define an advertising budget Advertising campaigns can be expensive, so starting with a predefined budget helps you optimize spending and ROI goals. Some platforms work better for auto businesses and yield a higher ROI. Build an emotional connection with your audience by showcasing real stories and value propositions.

Advertising 62

Advertising 2024 Automotive Social Media 62

SurveySparrow

APRIL 27, 2021

The correct implementation of ABM helps with increasing marketing ROI, generating more conversations, aligning sales with marketing, increasing qualified leads, and so on. . #3 The Customer Journey Map is a document that outlines each of the touchpoints that a prospect must pass through before they become a customer.

Customer Journey Mapping 52

Customer Journey Mapping Customers Customer Journey Sales 52

Currency Alliance

DECEMBER 4, 2023

The ability to target investment more precisely, with less wastage, and greater certainty of a positive customer experience, is steadily removing a lot of the uncertainty and risk around brands’ marketing ROI. Mobile wallets present an interesting opportunity to identify customers without friction.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

ClientSuccess

AUGUST 27, 2019

Another aspect we must remember is the ROI being derived from our product or services. . Product, for example, might present the product roadmap to customers and in return customer success will help beta customers understand the new features as well as set up customer interviews for the product team to gather feedback. .

Customer Success 40

Customer Success Culture Books Blog 40

SmartKarrot

OCTOBER 13, 2020

There might be a lot of data present about a customer that they leave during various interactions with your company. When you have a clear picture of your customer’s interests and behavior, you would be better able to communicate your message to them which makes them feel more connected to your brand. What is Customer Intelligence?

Customer Success 10

Customer Success Customer Centricity Competitive Advantage Touchpoint 10