One Millimeter Mindset

DECEMBER 3, 2020

Are you prepared to have HR leadership conversations which reinforce yesterday and today? You know, the ones that change the way employees, partners, stakeholders and clients perceive your organization? It just could be that some employees already have these conversations. Or will you choose to have “those” conversations?

Leadership 86

Leadership Workshop Innovation 2020 86

Russel Lolacher

MARCH 20, 2023

In this episode of Relationships at Work, host Russel Lolacher chats with speaker and psychologist Dr. Lauren Appio on creating and fostering a consent culture in the workplace to give employees agency and choice. The importance of fostering this type of culture What a consent culture looks like through the hiring process.

Culture 98

Culture Magazine Employee Experience Engagement 98

Experience Investigators by 360Connext

FEBRUARY 9, 2021

How to invest in Customer Experience. Defining a customer experience strategy is not enough. You have to then assign budgets, resources to develop processes, systems and overall cultural changes to actually make it happen. These are investments focused on your employees. CX Can Create Better Days for Your Employees.

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

delighted

OCTOBER 17, 2023

Creating a great work environment and boosting productivity relies heavily on enhancing the employee experience within your organization. One crucial starting point is gaining an understanding of how your employees feel about working at your company, and the most effective way to do this is through an employee survey.

Net Promoter Score 79

Net Promoter Score Culture Feedback Employee Experience 79

ClearAction

OCTOBER 25, 2022

Interestingly, every digitalization study reveals that primary success factors are cultural. ” High levels of coordination, competence, and consistency are necessary for success of technology, employee experience, digital experience, and financial efficiency. Learn More. Learn More. Learn More. Learn More.

Sports 71

Sports 2009 2022 Financial 71

Customer Bliss

DECEMBER 4, 2018

#3: Recognize that those connections and the hand-offs between internal departments often are the Bermuda triangle that define the customer and employee experience. ” #CustomerExperience #WomenLeaders #CCO #customer #businessleadership #business #womanpreneur #makemomproud #CX #Entrepreneur #leadership.

Download 185

Download Chief Customer Officer Workshop Books 185

One Millimeter Mindset

DECEMBER 8, 2020

My role as a skeptical critical thinker and facilitator for intentional innovation allows me to help individuals and teams grow their cross-functional leadership voices. However, these are not easy conversations to have, especially on teams and in cultures where specific roles are ingrained.

2021 115

2021 Innovation Workshop Leadership 115

Up Your Service

JANUARY 22, 2018

The most common question we hear when launching service excellence training programs inside large organizations is: “Do leaders really need to attend these workshops?”. And here is why: All leaders must become advocates for the culture and fluent articulators in the new language of service. Have them to lead the workshops.

Workshop 61

Workshop Culture Leadership Employee Experience 61

BlueOcean

DECEMBER 13, 2022

People are craving experiences or services through programs that actually make a difference. Returning to the example of Nordstrom’s Nordy Club, rewards include free alterations, lifestyle workshops, style events, and more—great examples of how a brand is going deeper to offer more than just points-based discounts.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

One Millimeter Mindset

JANUARY 21, 2021

When I work with individuals and teams to build their cross-functional leadership skills, we address everything of value which is overlooked in “doing” their jobs. Contact me here to discover how to build your cross-functional networking and leadership skills. All of the people who touch that project. Delivered virtually or in-person.

Leadership 81

Leadership Return on Investment Workshop Innovation 81

One Millimeter Mindset

JANUARY 14, 2021

The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. She helps people, teams and organizations make hard calls when designing products, services, careers and cultures. When you are managing teams for innovation, everyone focuses on creating better and better solutions.

Innovation 91

Innovation Management Workshop Leadership 91

Qualtrics

MAY 2, 2019

In November, Qualtrics’ Women’s Leadership Development (WLD), the employee resource group that helps drive gender parity, announced that the group was going to be involved in the SheTech Explorer Day this April. When they’re not exploring the TechZone, they’re able to take part in various workshops. How Was Qualtrics Involved?

Leadership 40

Leadership Workshop Events Feedback 40

One Millimeter Mindset

SEPTEMBER 10, 2020

Shared conversations around professional overwhelm and exhaustion – like the one you and I are having today – are key elements leadership. A leadership focus recognizing our greatest strengths arrive in those one millimeter moments which find us when we least expect them to. Socially distanced, of course. Contact me here.

Workshop 89

Workshop Leadership 2020 Presentation 89

One Millimeter Mindset

FEBRUARY 4, 2021

Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Instead, let your creativity, critical thinking, and leadership skills co-develop together, one millimeter at a time.

Leadership 81

Leadership Workshop Innovation Consulting 81

ClearAction

JANUARY 8, 2024

Senior Leadership Team ) Link customer outcomes to financial outcomes in every sentence referencing money or objectives. Then you must champion insights through suggestions for various functional areas, workshops, and change management for accountability and applause of progress and action plan completion.

Customer Centricity 62

Customer Centricity Insights ROI Chief Customer Officer 62

Lumoa

MAY 5, 2022

How to develop and implement a Customer Experience strategy? Improved customer experience starts with the customer’s perspective. Developing CX leadership requires collaboration and communication with customers, employees, and partners. You should also be willing and able to experiment at a fast pace.

Customer Experience 110

Customer Experience E Commerce Consulting E-support 110

One Millimeter Mindset

MAY 23, 2019

Leadership through storytelling takes another look at your toxic professional stories. Tomorrow, I deliver a breakout presentation at the 2019 IEEE Women in Engineering International Leadership Conference in Austin TX. But also, with toxic workplace environments. Often, you move on: from toxic colleagues, workplaces and stories.

Workshop 70

Workshop Presentation Leadership 2019 70

Natalie Petouhof

AUGUST 15, 2022

As the processes, policies, technology, and culture needed to drive improved experiences shift, customer experience (CX) must shift, too. Accomplishing this requires leaders to undergo their own change management process to move from “command-and-control” leadership to servant leadership.

Leadership 52

Leadership Books Workshop Banking 52

CX Journey

SEPTEMBER 1, 2015

There is a clear and solid linkage between the employee experience and the customer experience that is solidly supported by data and statistics. Too many executives have the mindset that they'll focus on the employees and their experience "later." Develop employee personas. So where do you begin?

Employee Experience 89

Employee Experience Workshop 2015 Customers 89

Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. Marketing and thought leadership programs.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

CX Journey

SEPTEMBER 8, 2016

Fact : Without your employees, you have no customer experience. The linkage between employee experience and customer experience has been proven. It's real, and your employees matter. What is the employee experience? Let's go back to listening to employees and improving the employee experience.

Customer Experience 49

Customer Experience Employee Experience Workshop Culture 49

Lumoa

MARCH 21, 2023

I wanted to share the tactics and tools I teach in my speeches, as well as what my team teaches in our customer service workshops. Specifically, included in the tips and strategies in the book are our top culture-changing tools that move an organization to be more customer-focused.” I hold nothing back.

Books 94

Books Customer Experience Chief Customer Officer Customer Experience Management 94

Russel Lolacher

JANUARY 12, 2021

A few years ago, I was attending a cross-organizational workshop that was meant to help foster different ways of thinking from leadership, specifically around innovation and future planning. Outside-In Approach. It’s a lot hard to foster that empathy, if you start with an inside-out approach rather than an outside-in one.

Culture 59

Culture Workshop Books Innovation 59

Russel Lolacher

MAY 1, 2022

How an organization’s communication culture can influence speaking well. How speaking well helps employee engagement. almost three decades of running Mainstreet communications offering expertise in organizational planning and leadership development. Why speaking well is important. Introversion vs extroversion.

Culture 52

Culture Books Communication Leadership 52

ClearAction

OCTOBER 12, 2022

This means current experience management metrics are insufficient! Interestingly, Employee Experience or Partner Experience can be substituted for CX below. Experience Management (XM) encompasses CX + EX + PX. Brand experience and product experience are subsets of CX, and they are sometimes subsets of EX and PX.).

Metrics 62

Metrics Management ROI Effort Score 62

Michel Falcon Experience

MARCH 10, 2019

As leaders, we generally make it hard on ourselves to manage our employees and the outcome is a poor experience for our team members which negatively impacts their perception of you as their leader and paralyzes their morale and performance. I’ve come a long way in my leadership ability to manage a team. Simple, right?

Management 112

Management Books Culture Definition 112

One Millimeter Mindset

MARCH 6, 2019

When customers need to “check in” with stakeholders throughout the organization, instead of hearing back from employees, customer trust erodes. Also, customer confidence in your organization’s collaboration and communication culture decreases. Planning your next corporate or association meeting? Catalyze your mindset and skill sets!

Sales 68

Sales Workshop Customer Confidence Touchpoint 68

One Millimeter Mindset

MAY 22, 2019

Rate your employees’ experiences within your workplace service culture. First, are employees more focused on serving themselves, their managers, each other? Often, employees are unable to have each other’s – and your customers’ – backs. Co-create a culture of servant leadership.

Culture 63

Culture Workshop Leadership Download 63

Russel Lolacher

JANUARY 23, 2023

In 2021, she spoke at the White House Leadership Development Program’s session on Creating Culture of Care in our Pandemic-Weary Workforce.” And here’s a Jen Fun fact, in 2021, she spoke at the White House Leadership Development Program session on creating culture of care in our pandemic weary workforce.

Connections 52

Connections Workshop Books Leadership 52

Qualtrics

MAY 21, 2021

This philosophy was the foundation for why Nebraska Medicine completely transformed their employee engagement survey process. To effectively improve the employee experience , they needed to be able to listen, understand, and take action immediately – not months or even a year from now. Keeping attention focused on improvement.

Engagement 26

Engagement Employee Experience Workshop Healthcare 26

Kustomer

JUNE 17, 2021

A proactive approach gives companies a huge advantage over the competition because it shows the customers how much the brand cares about their experience and what they’re willing to do to keep them around for the long haul. Employee Experience: The Missing Ingredient. This is just as important as CX in many ways. I love that.

Sales 99

Sales Employee Experience NPS Banking 99

Qualtrics

DECEMBER 6, 2018

It’s evolved into the employee experience (EX) where departments create dynamic workforces, contribute to company profits, and rely heavily on data and people analytics. The experience can be invaluable to your organization and allow you to earn continuing education credits to keep your certifications up-to-date.

2019 27

2019 Engagement 2018 Events 27

Ian Williams

MARCH 19, 2020

In this next video in the CX Club series, Ian Williams from Jericho and Christopher Brooks from Clientship CX look at leadership in terms of the way it relates to customer experience. Ian: Welcome back to part two of the CX club video on leadership and how it relates to customer experience. We’ll turn this around.”

Leadership 52

Leadership Customer Journey Mapping Customer Experience Fashion 52

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

2020 132

2020 Customer Experience Magazine Consulting 132

Russel Lolacher

NOVEMBER 7, 2022

In this episode of Relationships at Work, Russel chats with transformation and culture change consultant Katie McLaughlin on why we need to introduce the principles and power of theatre into the employee experience. . When the best time to incorporate this method in the employee journey. The McLaughlin Method website.

Workshop 52

Workshop Leadership Employee Experience Engagement 52

Russel Lolacher

MAY 1, 2023

In this episode of Relationships at Work, Russel chats with culture consultant and wellness counsellor Rita Chand on what bullying in the workplace feels like, looks like and what we can do about it. She’s recently facilitated creator workshop called the how to recognize when you’re being bullied in the workplace.

Culture 98

Culture Workshop Books Definition 98

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Bill Quiseng.

Customer Service 59

Customer Service Customer Experience Magazine Books 59