TechSee

NOVEMBER 20, 2018

Truck Rolls – or the need to dispatch a technician to a customer’s location for service – represent one of the largest costs in customer service operations, across a wide range of industries. Truck rolls cost anywhere from $150 – $500 per event, with that amount easily doubling when considering indirect costs.

Innovation 153

Innovation Technology Call Center Insurance 153

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. commented Sumit Jain, Senior Partner at Sistema Asia Fund.

Events 52

Events Engagement Multi-Channel Webinar 52

TechSee

JULY 24, 2018

Developing a customer centric culture in a large enterprise goes beyond addressing a customer by name in an automated email, or segmenting by interest; it is a holistic approach designed to focus on the consumer’s authentic needs. And she took 6th place in one of the major amateur events during the climbing competition.

Customer Centricity 104

Customer Centricity Culture Technology 2018 104

TechSee

JANUARY 2, 2019

A gathering place for the world’s top business leaders and pioneering thinkers, this year’s event focuses on n an important theme: resilience. CTA sits down with Whirlpool Corporation to discuss the results of their latest global survey and the state of smart home innovation. Voice-First Experience: Innovation and Disruption.

2019 174

2019 Innovation Entertainment Events 174

InMoment XI

JUNE 21, 2022

We heard from award-winning customer experience speakers from some of Australia’s biggest brands—Craveable Brands, The NRMA, Rest Super, Foxtel, and JAX Tyres & Auto—not to mention two of InMoment’s global leaders. 5 Pieces of Advice from Our Customer Experience Speakers. #1:

Customer Experience 260

Customer Experience Workshop 2022 Events 260

C3Centricity

JUNE 25, 2020

We all know that customer centricity is essential; even more so these days with the lockdown in most countries due to the pandemic. Now more than ever, businesses need to put their customers clearly at the heart of their organisation. But I know that many struggle, even in more normal times, to be customer centric.

Customer Centricity 71

Customer Centricity Competitive Advantage Brands Connections 71

Talkdesk

FEBRUARY 5, 2020

Have you or a colleague been responsible for a substantial change in customer experience in your organization? Do you use Talkdesk technology to drive the strategy for customer-centricity? If so, apply today for the CX Innovators Awards! Read why our customers recommend us. The post Calling out All CX Innovators!

Innovation 56

Innovation Contact Center Return on Investment Exceptional Customer Service 56

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. broadcast still rocks!

2016 267

2016 Innovation Marketing Insights 267

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Steven Van Belleghem, Global Thought Leader in the field of Customer Experience.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Experience Investigators by 360Connext

JULY 11, 2023

“We’re going to be customer-centric !” The Ideals of Proactive Customer Experience Leadership Proactive customer experience leadership involves intentional strategy, clear communication, employee empowerment, and a commitment to continuous improvement. Let’s explore each aspect further: 1.

Customer Experience 110

Customer Experience Competitive Advantage Leadership Customer Centricity 110

Tricia Morris

JULY 23, 2015

For everyone who was customer service when customer service wasn’t cool, we have arrived. Customer service and customer-centricity is definitely cool now. In the new 2015 State of Multichannel Customer Service Report , 98% of U.S. Read more about the app here.).

Innovation 105

Innovation Customer Service 2015 Customer Service Representative 105

Optimove

JANUARY 11, 2024

Hoyne’s profound knowledge and innovative thinking in customer-centric, data-driven strategies perfectly align with Optimove’s mission to empower marketers to win customers’ loyalty for life. His presence as the keynote speaker brings valuable insights to the conference, making it a highly anticipated event.

Connections 80

Connections 2024 Customer Centricity Events 80

InMoment XI

MARCH 25, 2024

Put simply: it involves analyzing current and historical data to make predictions about future events or trends. The right technology will provide valuable insights, summaries, trends, and statistics that can be applied to support data-driven decision-making and customer-centric innovations.

Customer Experience 260

Customer Experience Social Media E Commerce Retail 260

CSM Magazine

JUNE 24, 2021

The future of business is customer-centric. Especially after the pandemic, it’s more important than ever for companies to create meaningful customer interactions across all communication touchpoints and focus on engagement rather than aggressive self-promotion. Why is customer service a problematic aspect of the legal industry?

Customer Centricity 52

Customer Centricity Technology Social Media Reference 52

ShepHyken

MAY 26, 2023

Recognizing these shortcomings is crucial for businesses to understand the need for next-generation loyalty programs that prioritize customer-centricity and enhanced experiences. These experiential rewards create memorable moments for customers, forging deep connections and generating positive word-of-mouth.

Loyalty Programs 62

Loyalty Programs Loyalty Customer Experience Customer Centricity 62

Experience Investigators by 360Connext

AUGUST 22, 2023

Discloser: This article uses affiliate links to LinkedIn Learning Most companies say they want to provide a great experience for their customers. They might even proclaim to put customers first or be customer-centric. An executive invested in the customer experience will inspire innovation and motivate their team.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

CX University

MAY 23, 2023

I had the privilege of presenting on the topic of “Design Skills to Master Change and Emotional Impact” during this event. The conference fostered an environment of knowledge-sharing, enabling participants to broaden their perspectives and deepen their understanding of customer experience.

2023 52

2023 Insights Customer Centricity Presentation 52

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. 20:20 Customer Experience Summit. Looking for the latest trends, tools, strategies, and insights on CX?

2017 50

2017 Events Customer Experience Customer Journey Mapping 50

Alida

SEPTEMBER 14, 2016

The countdown is on for the 2016 Customer Intelligence Summit in Chicago. If you’re heading to the Summit, getting the official free event app is a must. If you need assistance, please send us a note at events@visioncritical.com. Action : provides best practices and useful tactics for users of customer intelligence software.

Customer Centricity 138

Customer Centricity 2016 Innovation Events 138

Optimove

JANUARY 11, 2024

Hoyne’s profound knowledge and innovative thinking in customer-centric, data-driven strategies perfectly align with Optimove’s mission to empower marketers to win customers’ loyalty for life. His presence as the keynote speaker brings valuable insights to the conference, making it a highly anticipated event.

Connections 52

Connections 2024 Customer Centricity Events 52

iPerceptions

JUNE 7, 2017

It has been another eventful month for customer experience innovations and advancements. So let's dive right into it and look at some of the biggest customer experience stories and trends. There is a lot to process from the month of May.

Customer Centricity 61

Customer Centricity 2017 Events Innovation 61

Alida

MARCH 27, 2018

At Customers for Life, a recent Vision Critical event in Hong Kong, we immediately felt the grandeur, magnificent presence and ambience of the flagship Mandarin Oriental (MO) hotel in Central Hong Kong as soon as we stepped in. Here are some key takeaways from this exclusive event. From big data to insight.

Brands 124

Brands Hotels Rewards Programs Insurance 124

Gainsight

MAY 26, 2020

Last year at my first Pulse, I was blown away by the passion of the 5,500 customer success and product professionals who descended on Moscone for the in-person event. Stand out with Sightline as an innovator – authoring and sharing your solutions with thousands of members of the Gainsight GameChanger community.

Customer Centricity 52

Customer Centricity Customer Success Travel Innovation 52

Experience Investigators by 360Connext

SEPTEMBER 17, 2019

CX Day is a day all about learning, sharing, and celebrating with the Customer Experience community. Free events include webinars, panel discussions, and all kinds of global learning opportunities throughout the day. The first wave of customer experience professionals have had to create our own paths. Attend a Local Event.

2019 146

2019 Social Media Webinar Events 146

Talkdesk

APRIL 14, 2016

Customer-centricity is the key to success in the modern business landscape. Whether you sell a B2B SaaS cloud-based service or gluten-free, organic, non-GMO oranges, your best bet is to take a customer-centric approach. We will be exploring this topic in depth at our upcoming summit on customer experience, Opentalk.

Customer Centricity 40

Customer Centricity 2016 B2B Definition 40

Kustomer

NOVEMBER 9, 2023

To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. This event is not just another industry gathering; it’s a unique opportunity to explore the transformative potential of AI in CX. The answer lies in the rapidly changing landscape of CX.

2023 52

2023 Events E Commerce Blog 52

ShepHyken

FEBRUARY 22, 2021

Carole McCluskey: Create Memories That Count by SMG Events. CMSWire) Carole McCluskey’s late grandmother once told her that it was easier to remember the dirty jokes than the clean ones, and that is often the case with customer service, too: The bad experiences are often the most memorable. Here are my top five picks from last week.

2021 140

2021 Article Customer Service Customer Centricity 140

CSM Magazine

AUGUST 29, 2023

This feature provides Supervisors with a dashboard that displays the authentication events of their agent teams, enables better security by ensuring the wrong face can’t authenticate into corporate assets, and saves agent time from reauthenticating into applications throughout the day.

Contact Center 52

Contact Center Innovation Document Customer Centricity 52

CSM Magazine

OCTOBER 24, 2023

Now in its seventh year, the awards acknowledge and celebrate Calabrio customers who are shaping the future of workforce optimisation (WFO), elevating customer experience (CX), and enhancing employee engagement within their organisations. Improved scheduling exemplified the power of closing information gaps within the organisation.’

Connections 52

Connections Contact Center 2023 Innovation 52

Optimove

AUGUST 3, 2023

Hoyne’s profound knowledge and innovative thinking in customer-centric, data-driven strategies perfectly align with Optimove’s mission to empower marketers to win customers’ loyalty for life. His presence as the keynote speaker brings valuable insights to the conference, making it a highly anticipated event.

Connections 52

Connections 2023 Customer Centricity Events 52

Guavus

JANUARY 24, 2022

One of the best things about a career in product management is that you get to interface with several different functional teams – whether it’s within your own organization or your customers’ organization. Analytics tied to device change events reveal the customer’s device churn and adoption trends.

Marketing 98

Marketing Customer Centricity Events Loyalty 98

iPerceptions

JUNE 3, 2016

It has been another eventful month for customer experience innovations and advancements. So let's dive right into it and look some of the biggest customer experience stories and trends for May 2016. There is a lot to process from the month of May.

2016 54

2016 Customer Centricity Events Innovation 54

Alida

JUNE 29, 2016

Use the charts in Sparq to give stakeholders the customer intelligence they need to make better, faster decisions about your product innovation, customer experience or marketing strategy. We’ll be announcing more exciting additions to our software at the 2016 Customer Intelligence Summit. Create clarity.

Communication 140

Communication Insights 2016 Innovation 140

Experience Investigators by 360Connext

NOVEMBER 8, 2022

Traditional education didn’t address customer experience strategy and discipline. Business leaders weren’t asked to think in ways that connected the entire customer journey. Managers weren’t given expectations around how to innovate around the customer experience. It’s all new.

Customer Experience 110

Customer Experience Competitive Advantage Customer Centricity 2020 110

customer sure

JANUARY 10, 2024

You also need to ask for feedback at the times when customers are likely to want to give it – such as after a specific event. Look at your customer journeys and identify the points where it makes sense to ask for feedback. Embrace innovation and leverage technology to enhance the overall customer experience.

Customer Experience 62

Customer Experience Net Promoter Score Social Media Omnichannel 62

Gainsight

FEBRUARY 28, 2024

Their dedication to revolutionizing customer experience. These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction. In a world where customer retention reigns supreme, their insights are invaluable. What unites them?

Customer Success 52

Customer Success Chief Customer Officer Innovation Customer Centricity 52

Uniphore

NOVEMBER 11, 2021

Ravi Saraogi, Co-founder and President APAC, Uniphore and Loan Kiss, Sitdown Events. As enterprises plan for the post-pandemic future, new goals—and new ways to achieve them—shape the customer service landscape. Deliver a seamless journey across multiple channels.

Webinar 52

Webinar Customer Service Representative Customer Centricity Events 52