Think Customers

DECEMBER 18, 2020

The COVID-19 effect Prior to the pandemic, Zak Normandin, founder and CEO of Iris Nova, the parent company of organic beverage brand Dirty Lemon , had a bustling wholesale business selling to hospitality and food services companies—many of which are now struggling to stay open. COVID has forced me to regroup and refocus.”.

Innovation 64

Innovation E Commerce Retail Hospitality 64

Forrester's Customer Insights

APRIL 8, 2015

At Forrester''s Forum for Marketing Leaders next week, we''ll hear from Jim Berra, SVP & CMO at Carnival Cruise Lines, on how the well-known hospitality brand made this journey. Carnival Cruise Customer Insights ML Forum Marketing Leadership' 1 improved US brand in terms of consumer perception over the past year.

2013 41

2013 Hospitality Leadership Events 41

C Space

APRIL 21, 2020

“We are deploying our culture of innovation and craft, which normally protects the world’s best hockey players doing battle on the ice, for a new purpose: protecting our healthcare workers on the front lines of the most important battle of our time,” said Rick Blackshaw, CEO of CCM Hockey.

2020 52

2020 Brands Hospitality Entertainment 52

Qualtrics

JULY 17, 2019

The link between employee experience (EX) and customer experience (CX) has been well documented, 1 including a study by the XM Institute that found CX leaders consistently demonstrate better EX results too. Here are 8 great ways to empower employees to help improve your customer experience: 1. Start with meeting employees’ needs.

Customer Experience 29

Customer Experience Employee Experience Hospitality Feedback 29

Avaya

JANUARY 16, 2018

The bottom line: Once a technology is in the consumer space, users will naturally innovate on top of it to figure out how it can be best used to improve their lives and/or industry. The race for (the right) customer engagement solution will intensify. High tech, high touch’ without coordination will put companies on thin ice.

2018 72

2018 Customer Journey Mapping Contact Center E Commerce 72

Magellan Solutions

JULY 19, 2021

Adoption of digital innovations is now front and center. This changes the paradigm in the healthcare industry as hospitals will be more focused on cases that need the most immediate attention. . A data entry service provider can provide you with key insights from millions of unstructured patient medical histories. .

2021 52

2021 Healthcare Transportation Insurance 52

Forrester's Customer Insights

DECEMBER 21, 2021

Starting in the 1800s, house calls from physicians were the norm. Traveling was too difficult for sick patients and house calls eliminated most of the healthcare costs of a standard visit. Until the 1940s, house calls were the primary modality of care. Physicians would travel with their medical supplies on foot or by horseback to […].

Healthcare 49

Healthcare Hospitality Travel Innovation 49

SurveySensum

JULY 14, 2020

He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience. He specializes in operationalizing customer insight to drive better customer outcomes. Andrew McFarland – Chief Customer Officer at Black Box. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Confirmit

SEPTEMBER 11, 2019

The speaker line up is brilliant and I’m really looking forward to welcoming insight professionals from across Australia for what I’m sure will be a fascinating day. The people who generate, deliver and act on that insight are definitely rock stars in our book. We have a great mix of speakers across two tracks.

Insights 40

Insights Events Hospitality Definition 40

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Arie Goldshlager. Barry Dalton. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Arie Goldshlager. Barry Dalton. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Retently

FEBRUARY 21, 2024

For maximum engagement, use survey channels with high customer interaction, such as: Emails Text messages In-app surveys Website pop-ups Experiment with multiple channels to catch a wider array of customer insights and lessen the bias tied to any single channel. Innovative Alternatives to Traditional “How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78

Gainsight

APRIL 15, 2019

The hospital. By the way, in case you didn’t feel like clicking on last year’s recap blog, this was a picture of me from the time I was writing it—from the hospital: I won’t tempt the fates by speculating about my health around Pulse 2020. That’s right!

2019 81

2019 2020 Hospitality Workshop 81

Hero Digital

NOVEMBER 14, 2018

Customer Experience Trends Report. It’s all about the customers. On Day 1, Acquia released its Customer Experience Trends Report that analyzes the perspectives of marketers and consumers on open source innovation and what makes or breaks customer experiences.

Engagement 47

Engagement 2018 Hospitality 2019 47

Kustomer

NOVEMBER 7, 2023

Kustomer is projecting to double the size of the company while making significant investment in their product — this is Kustomer’s commitment to AI-driven customer support innovation. Kustomer provides 360-degree customer insights by allowing you to merge data from different channels, whereas Zendesk has limited customer visibility.

2024 52

2024 Multi-Channel E-support Social Media 52

GetFeedback

JANUARY 21, 2019

So how do you gather the customer insight you need? Customer surveys. If done right, surveys can bridge the gap between what content you already provide and what content your customers are looking for. This is particularly true for certain verticals such as healthcare, hospitality, retail, and travel.

Marketing 210

Marketing Healthcare Webinar Blog 210

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Confirmit’s commitment to fostering innovation is nothing new. This year’s crop of candidates was quite competitive.

2015 97

2015 Multi-Channel 2014 CEM 97

Currency Alliance

DECEMBER 17, 2019

As we enter a new decade of relentless competition, innovation, new forms of regulation, and changes in customer behavior, the key for brands is to go back to some basics and build a solid foundation. That foundation includes effective customer data management. MASTER YOUR CUSTOMER DATA. Maximum customer value.

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64

Currency Alliance

FEBRUARY 26, 2019

Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers). You can embark on your own digital innovations, or those available from new channels, to make real-time promotions a possibility.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

SuiteCX

JANUARY 19, 2015

Key Learning: Bringing in partners is a good way to shore up limited resources during a major implementaDon.

Customer Journey Mapping 40

Customer Journey Mapping Customer Journey Insights 2014 40

Currency Alliance

SEPTEMBER 17, 2019

First up: the travel & hospitality sector. Some of the airlines in the Velocity program are partners only for code-sharing, others are only earn partners, but many are earn and burn partners – which means they are giving customers quite a lot of freedom to use their points beyond Virgin Australia.

Loyalty Programs 40

Loyalty Programs Travel Loyalty Airlines 40