CustomerSuccessBox

DECEMBER 9, 2021

Customer Success is more relevant to your business more so for SaaS companies and you need to understand the nuances of the roadmap forward. Customer Success is a tricky department because it does not yield instant ROI. We are here to help you! . If you need more manpower to achieve those goals, invest in them.

2022 52

2022 Measurement Net Promoter Score Customer Success 52

SmartKarrot

NOVEMBER 24, 2023

As a seasoned customer success expert navigating the intricate landscapes of technical and highly educated users, I’ve witnessed firsthand the transformative power of upselling in achieving account expansion and fueling revenue growth. Deep Dive Analytics: The cornerstone of any successful upsell strategy lies in data-driven insights.

B2B 10

B2B ROI Return on Investment Roadmap 10

Currency Alliance

JANUARY 18, 2021

This will enable a company to invest less in its loyalty operations and deliver more customer value – generating higher program ROI. That will enable these Intelligent Assistants to consider the hotel as an option based on the customer’s needs. Hoteliers need to boldly prepare for a future they cannot avoid.

Hospitality 52

Hospitality Loyalty Hotels Loyalty Programs 52

SurveySensum

OCTOBER 4, 2023

Feature Requirements List and prioritize features essential such as customized surveys for vehicle-specific feedback, integration with CRM systems for improved customer relationship management, and multichannel collection to reach customers via various touchpoints.

Automotive 52

Automotive Feedback 2023 Demo 52

Gainsight

AUGUST 31, 2020

This allows facilities managers to drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. With a large number of customers in a variety of industries, keeping customers happy and healthy can be quite a challenge.

NPS 52

NPS Roadmap Chief Customer Officer Customer Success 52

Alida

SEPTEMBER 22, 2016

Brooks Deaton, director of consumer research at NASCAR, offered this sage advice: create a roadmap to involve other departments in your research activities early. Ultimately, relationship memory enables companies to learn more about their customers over time. Get more ROI out of your content.

2016 267

2016 Innovation Marketing Insights 267

SmartKarrot

OCTOBER 10, 2022

Create account engagement plans for all customers, Own and drive operational communications, including Customer ROI from the platform throughout the customer journey. Collaborate closely with Senior CSMs and the Sales team to establish and build relationships with new and existing customers.

Customer Success 19

Customer Success Seminar Roadmap Healthcare 19

Totango

JANUARY 7, 2020

Consider sharing customer stories, reviews of features that helped customers achieve specific business goals, product roadmap sessions, new feature releases, customer webinars, community posts, and blogs detailing best practices. Onboarding is a critical first step in establishing a customer relationship.

Roadmap 72

Roadmap Customers Customer Success Metrics 72

Gainsight

JUNE 11, 2021

ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. Leverage by identifying roadmap initiatives, progress against them, identify whitespace opportunities and feed content to other business systems to enrich the customer.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

SmartKarrot

FEBRUARY 21, 2022

Role: Director of Customer Success Location: New York, United States (On-site) Organization: Lexer As a Director of Customer Success, you will lead the onboarding and training for new customers post-implementation. Make strategic marketing recommendations that drive outcomes for your clients and ultimately deliver ROI.

Customer Success 19

Customer Success Roadmap Government ROI 19

SurveySensum

JULY 11, 2023

Now you’d be satisfied to know the delivery status and how the customer agent handled your concern. This is how effective communication builds trust and strong customer relationships. This results in repeat purchases, boosting your sales and customer loyalty.

Brands 83

Brands Customer Experience Rewards Programs Touchpoint 83

SmartKarrot

DECEMBER 3, 2021

Scale and improve process and tools by up-leveling & implementing new tools that further critical areas of customer growth, such as KPI benchmarking, customer training and education, NPS surveys, and customer feedback. Communicating measurable value and proactively identify development needs at our customers.

Customer Success 19

Customer Success NPS Roadmap Metrics 19

SmartKarrot

OCTOBER 13, 2023

Given that acquiring a new customer can cost up to five times more than retaining an existing one, it becomes clear that the ROI of a well-crafted onboarding process is substantial. Onboarding lays the foundation for a productive customer relationship. No two industries are identical.

ROI 10

ROI Feedback Customer Journey Roadmap 10

SmartKarrot

JUNE 17, 2022

Apply here: [link] Role: Customer Success Director Location: Remote, New York, NY, US Organization: Urbint As a Customer Success Director, you will own the ultimate success for a portfolio of Urbint’s enterprise customer base; this includes seamless customer onboarding, project success, retention, and renewal.

Customer Success 19

Customer Success Roadmap Sales ROI 19

SmartKarrot

FEBRUARY 17, 2021

Manage a team of technical account managers (TAM) responsible for ensuring the technical goals of customers are met. Establish a relationship with key ecosystem partners and build joint upsell opportunities. Transform customer feedback into actionable product roadmap items. Apply here: [link] Role: Director / Sr.

Customer Success 10

Customer Success Return on Investment Roadmap ROI 10

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Identify key opportunities to improve the customer journey by developing and executing on customer programs.

Customer Success 10

Customer Success Roadmap Leadership NPS 10

Amity

MAY 19, 2017

How can video marketing channel the powerful Customer relationships that your Customer Success team has worked so hard to establish? Fitbit is a company built on data, with tens of millions of customers. Why it’s so great: Customer centricity. Telegraph Media Achieves Leadership Through Digital Diversity.

Magazine 57

Magazine Roadmap Customers ROI 57

ChurnZero

MARCH 1, 2019

Having simple document in place with those ideals helps eliminate the guesswork and gives every CSM a roadmap to their own success. Brooke Goodbary, Customer Success Expert, dataxu. Marcel Andrei, Customer Success and Product Marketing Manager, Paymo. George Boyar, Head of Customer Success, Mentor Collective.

Customer Success 40

Customer Success Return on Investment Customers Workshop 40

SmartKarrot

JUNE 30, 2022

Represent the voice of the customer to inform the sales process and product roadmap. Apply here: [link] Role: Director, Customer Success Location: Remote, United States Organization: ResMed As a Director of Customer Success, you will lead a team in managing customer relationships, driving customer ROI, and managing churn.

Customer Success 19

Customer Success Roadmap Metrics ROI 19

BirdEye

APRIL 3, 2023

Remember, investors are interested in their return on investment (ROI), first and foremost. You want to uncover everything possible about your industry, including your target customer and their pain points, the biggest competition, barriers to entry, and more. Source: Monday 3.

Financial 52

Financial Airlines Document Sales 52

SmartKarrot

MARCH 29, 2022

Collaborate with other vendors in the customers’ benefits ecosystem to ensure we optimize the member experience and the customer investment. Proactively and intentionally drive customer health including utilization and ROI across Grand Rounds services to meet customer expectations and contractual commitments.

Customer Success 19

Customer Success Transportation Roadmap Customer Satisfaction 19

SmartKarrot

MARCH 7, 2022

As a player-coach, you both will manage the enterprise customers as well as lead, motivate and enable a team of high-performing Customer Success Managers as we grow and scale the team. Define, drive, and demonstrate the value (ROI) delivered to Urbint’s customer base.

Customer Success 19

Customer Success NPS Roadmap Metrics 19

SmartKarrot

NOVEMBER 9, 2020

Develop and maintain strong partnerships with customer stakeholders and executive sponsors to ensure alignment with business needs. Driving maximum integration of the Tanium platform into business processes and controls to increase ROI and efficiency objectives. Training and onboarding new users.

Customer Success 10

Customer Success ROI Roadmap Customer Satisfaction 10

Totango

FEBRUARY 5, 2019

We believe in data-driven, proactive customer success that lets you take control of your churn risk and strengthen your customer relationships. Reducing churn in this customer-centered subscription economy means placing the customer at the center of everything you do.

ROI 76

ROI Customer Success Customer Journey Roadmap 76

SmartKarrot

JULY 27, 2020

Work cross-functionally with your team members to ensure alignment with customer objectives.CSM team plays a crucial role in engaging with customers to ensure fast adoption/ROI, achieve key success metrics/outcomes, share product roadmap plans and conduct regular business reviews.

Customer Success 10

Customer Success ROI Roadmap Customer Satisfaction 10

SmartKarrot

JUNE 29, 2021

Apply here: [link] Role: VP, Customer Success – APAC Location: Sydney, New South Wales, Australia Organization: ON24 As a VP of Customer Success, you will directly manage and support the APAC Customer Success team. Build executive-level customer relationships. Apply here: [link].

Customer Success 10

Customer Success Leadership Roadmap Metrics 10

SurveySensum

AUGUST 22, 2023

Upgrade ROI. Updates reflecting user wishes get higher adoption rates, boosting ROI. Valuing customer opinions builds trust, crucial for strong B2B relationships. Feedback drives data-backed decisions, aligning your SaaS roadmap with what truly matters. Be precise with features. Avoid guesswork. Build trust.

Feedback 52

Feedback Net Promoter Score B2B Roadmap 52

CustomerSuccessBox

JANUARY 4, 2022

A Review meeting is an opportunity to understand your customers and their business at a much deeper level. They help foster strong customer relationships. During the Quarterly Business Review(QBR) you have to list out challenges faced by the customer, the progress made so far and, the plan for next quarter as well.

Roadmap 52

Roadmap Presentation ROI Measurement 52

SmartKarrot

OCTOBER 15, 2020

Lead and influence technical and strategic planning sessions at a customer executive, CISO, and CIO level, while coordinating and optimizing Forcepoint resources and processes to drive maximum product usage and consumption strategies. Customer Success Manager Location: Hyderabad, Telangana, India Organization: Zenoti As a Sr.

Customer Success 8

Customer Success Roadmap ROI Metrics 8

Retently

FEBRUARY 21, 2024

survey data helps identify effective marketing channels, adapt campaigns for better ROI, and build stronger customer relationships through informed strategy adjustments. Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts.

Social Media 78

Social Media Advertising Events Insights 78

Gainsight

DECEMBER 6, 2022

The goal of Executive Business Reviews (EBRs) is to demonstrate your unique value to the customer and convey a sense of how important the customer is to you. Our CEO, Nick Mehta has an entire blog post on how he meets 500+ customers every year and why it matters. DO Demonstrate Value and ROI. Let’s start with the basics.

Presentation 52

Presentation ROI Leadership Roadmap 52

Gainsight

JUNE 29, 2021

Whether it provides essential software or not, every SaaS company has to work hard to keep customers satisfied and continue to subscribe. The need for a team to manage customer relationships and needs became clear as companies started losing customers. Your new logo is someone else’s churn.

Customer Success 40

Customer Success Roadmap ROI Webinar 40

SmartKarrot

MAY 11, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: S&P Global As a Customer Success Manager, you will enthusiastically drive adoption, usage, and ROI for the customers through regularly scheduled meetings and communications.

Customer Success 19

Customer Success Roadmap Customer Satisfaction Government 19

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. If you can integrate customer-facing systems with your loyalty platform, your dynamic pricing can fluctuate with far greater precision in order to optimize ROI.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

SmartKarrot

MAY 24, 2022

Apply here: [link] Role: Senior Customer Success Manager Location: London, England, United Kingdom (On-site) Organization: RELEX Solutions As a Senior Customer Success Manager, you will be owning and maintaining customer relationships on a strategic level with decision makers.

Customer Success 3

Customer Success E Commerce E-support Roadmap 3

SurveySensum

SEPTEMBER 11, 2023

A rate greater than 100% indicates that your company is growing from existing customers, which is often more cost-effective than acquiring new customers. It also highlights the health of your customer relationships and the effectiveness of your upselling and cross-selling efforts. To calculate QLVR: 6.

Metrics 52

Metrics 2023 Net Promoter Score Measurement 52

SurveySparrow

FEBRUARY 22, 2023

Reduce customer churn across channels with its conversational surveys. Improve customer relationships with not just surveys but with SurveySparrow’s Feedbot , too. This amazing tool allows you to collect feedback from multiple channels to automatically organize the generated insights into a list for future roadmap development.

2023 52

2023 Feedback ROI Customer Satisfaction 52