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Customer Self-Service: Pros, Cons, Examples

TechSee

The role of technology is more important than ever in improving customer service and operational efficiencies. Let’s dive into the nuts and bolts of customer self-service and see how it can impact and benefit your business. . Download our eBook: What Self Service Will Look Like in 2025 .

2025 109
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3 Costly Points of Failure in Omnichannel Customer Experience and How to Fix Them

TechSee

Connecting these channels to create continuity across the customer experience can be challenging. The following are 3 of the most common failure points faced by companies who have deployed a digital customer service strategy and how you can overcome them to get the most out of your tech stack.

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North America’s Must-Attend Customer Service Strategy Meeting Hits NYC

CSM Magazine

Attendees will leave with strategies to: Build Voice of Customer Analytics into Your Proactive Support Strategy: Create a closed feedback loop to understand how your customers want to communicate with you, analyse resulting data to anticipate customer expectations and improve overall customer experience.

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Top Shopify Customer Support Apps for October 2020

CSM Magazine

Customer service is highly influential in purchasing decisions and how strong your sales are may depend on how interactive and personalized your customer service strategy is. Reacting to customer behavior and responding to queries promptly are essential for encouraging sales. Free Download.

2020 98
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7 Customer Service Tips for Financial Service Companies

Kustomer

Customer trends are constantly shifting based on the needs and wants of the modern buyer, but solving issues promptly, personalized customer service, embracing digital technology and proactive support are key customer service expectations that dominate CS in the financial services industry.

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What Elephants and Customer Experiences Have in Common

CSM Magazine

Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences?

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Top 5 Ways to Improve Your Customer Service

CSM Magazine

No matter how good your product is or how attractive the prices are, one of the main things the clients will remember is customer support. The quality of such support is defined by the excellence of interaction and the skills of support agents. What is customer service? Boosting customer interaction.