ShepHyken

MARCH 28, 2022

Each week I read many customer service and customer experience articles from various resources. Harvard Business Review) Most people believe — and research backs them up — that great customer experience drives revenue growth. Hospitality Net) Why do so many hotel loyalty programs fail? Follow on Twitter: @Hyken.

Article 65

Article 2022 Loyalty Programs Customer Service 65

ShepHyken

MARCH 14, 2022

Each week I read many customer service and customer experience articles from various resources. Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience by Tobias Komischke. The New Reality of Loyalty: Consumers Want Brands To Earn It by PRNewsWire. And there’s much more.

Article 73

Article 2022 Customer Service Call Center 73

ShepHyken

JANUARY 4, 2021

Each week I read a number of customer service and customer experience articles from various resources. Customer Experience Tips and Advice from the Pros During Disruption by Srijana Angdembey. The author has taken the titles of many of our favorite 80’s songs and worked them into this entertaining post.

2021 146

2021 Article Customer Service Retail 146

CSM Magazine

OCTOBER 18, 2023

The casino industry has always been at the forefront of delivering exceptional customer service. With the proliferation of casino sites on the internet today, the competition has intensified, making customer service a pivotal differentiator.

Customer Service 52

Customer Service Multi-Channel Loyalty Programs Social Media 52

Happy or Not

FEBRUARY 26, 2024

In the competitive landscape of the restaurant industry, the secret sauce to long-term success that allows you to drive repeat business lies not just in the kitchen but in the hearts of your customers. For example, host themed nights, let live music into their palates, and spark laughter with interactive entertainment.

Loyalty 36

Loyalty Loyalty Programs Social Media Entertainment 36

InMoment XI

JANUARY 4, 2024

Consumers can quickly become lifetime customers and brand advocates when they have continuous positive experiences with a brand. But, there are more benefits to a well-crafted retail customer experience that go beyond customer loyalty. Let’s examine a few: 1.

Retail 260

Retail Customer Experience Social Media NPS 260

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. How loyalty partners co-create value.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

CSM Magazine

FEBRUARY 28, 2023

As the newest generation of consumers enters the marketplace, companies have to ask themselves: is their customer service ready for Gen Zalpha? In this article, we’ll look at the importance of preparing for Generation Zalpha’s needs, and how businesses can make sure that their customer service is ready for them.

Customer Service 52

Customer Service 2030 Social Media 2010 52

ShepHyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mott. Retail Customer Experience) Sweetwater Sound Inc., Tip number three is all about customer service.

Article 62

Article E Commerce 2021 Customer Service 62

CSM Magazine

SEPTEMBER 8, 2023

In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. Thus, by understanding individual needs and preferences, companies can build lasting relationships with their customers.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

CSM Magazine

MAY 30, 2024

A casino’s reputation is built on its history of fair play, prompt payouts, customer service quality, and overall user experience. Customer Service: Test the casino’s customer service response time and quality. Customer Service Assess the responsiveness and helpfulness of the support team.

Customer Service 52

Customer Service E-support Social Media Measurement 52

CSM Magazine

SEPTEMBER 21, 2021

With that in mind, here are just a few of the customer service challenges that exist in the online gaming market, and what companies are doing to address them. Incentivizing loyalty in the face of stiff competition. Dealing with antisocial behavior.

Customer Service 52

Customer Service Entertainment Social Media Loyalty 52

CSM Magazine

DECEMBER 19, 2022

There are many perks to playing on an online casino, from the welcome bonuses and seemingly endless ongoing promotions to the massive game libraries and generous loyalty clubs. However, there is one thing common to virtually every industry that makes a casino site even better: good customer service.

Customer Service 52

Customer Service 2012 E-support 2005 52

Currency Alliance

JANUARY 18, 2021

It’s time for hotel operators to re-evaluate how well their ace in the hole – their loyalty program – is enabling every function of their business to deliver more value. Here are three predictions of how loyalty programs must evolve in hospitality. Yet like many hotels, most hotel loyalty programs are homogenous.

Hospitality 52

Hospitality Loyalty Hotels Loyalty Programs 52

ShepHyken

MAY 28, 2018

Each week I read a number of customer service and customer experience articles from various resources. The Customer Journey Begins – and Sometimes Ends – With Your Employees by Katherine Evans . CMSWire) Today’s customers don’t just expect high quality and excellent service at a fair price — they demand it.

2018 77

2018 Article Customer Service Loyalty Programs 77

Hallmark Business Connections

AUGUST 26, 2021

Punctuated by everything from in-house CEO talks to banquets to even picnics where families participate in a little friendly competition, National Customer Service Week has been heralded historically as a highlight for customer service representatives and other customer-facing workers. on the package.

Customer Service 77

Customer Service Customer Service Representative 2021 Events 77

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT.

Technology 122

Technology Customer Service Contact Center Call Center 122

Experience Investigators by 360Connext

JANUARY 30, 2015

Just as we preach around here, those small moments we have to interact with customers (or just fellow humans) are precious. They should enlighten, entertain or educate. A bad customer service email is just one interaction, but these kind of things could haunt your brand. Tying the Knot on Top-Notch Customer Service.

2013 252

2013 Customer Service E-support 2014 252

BlueOcean

OCTOBER 4, 2022

She also points out that the generational make-up of the customer service workforce is shifting. As a result, career paths in customer experience look different than they once did, and organizations need to be prepared for the workforce of the future. “Two Two thirds of companies,” she says, “compete solely on CX.”.

Entertainment 156

Entertainment Employee Experience 2023 Contact Center 156

ShepHyken

JANUARY 31, 2020

Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service.

Customer Service 112

Customer Service Social Media 2004 2005 112

ShepHyken

JANUARY 31, 2020

Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service.

Customer Service 107

Customer Service Social Media 2004 2005 107

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. Superior customer service ensures that the user experience is exceptional.

Multi-Channel 52

Multi-Channel Entertainment Social Media Loyalty 52

Kustomer

APRIL 9, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by John DiJulius of The DiJulius Group to discuss customer loyalty, growth preparation, and employee management. Now, more than ever, it is essential that customers know you care.

Loyalty 59

Loyalty Airlines Leadership 2021 59

Think Customers

JULY 5, 2016

One of my favorites is the convenience fee that's levied when ordering concert or other types of entertainment tickets online. On the flip side, consider the goodwill and loyalty that's generated when a company provides assistance to a customer at no charge. Or when a hotel charges separate WiFi fees for each device that's used.

Loyalty 58

Loyalty Entertainment Hotels Banking 58

GetFeedback

JANUARY 21, 2020

Experts in the field expect AI to become an essential aspect of customer interaction that is beneficial for both the business and the customer, improving satisfaction and loyalty. Artificial Intelligence in customer service. Artificial Intelligence in self-service.

E Commerce 195

E Commerce E-support Entertainment Customer Service Representative 195

ShepHyken

JULY 11, 2016

Each week I read a number of customer service articles from various online resources. Oh when you smilin’, when you smilin’ The whole world smiles with you” – do happy customers = better customer experiences? Maritz Motivation Solutions: Six Questions to Ask Before Launching a Loyalty Program by PR Web.

2016 81

2016 Article Customer Service Loyalty Programs 81

CSM Magazine

JANUARY 17, 2022

The need for customer service increases exponentially with the rise of more and more apps affecting how society interacts. With some of these app’s features, customers can contact businesses directly through their mobile devices. And as a result, businesses are forced to have better customer service levels.

Download 52

Download Customer Service Social Media Entertainment 52

Currency Alliance

JUNE 16, 2020

For most of the last decade, loyalty marketing seemed to be on autopilot for many brands – but the tide is turning. Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. Brilliantly, Voxi has spun this very feature into a loyalty driver.

Magazine 52

Magazine Loyalty Innovation 2020 52

Playvox

JUNE 26, 2018

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement. You can do gamification in a variety of ways. You might set goals for them, or you might have both short- and long-term rewards.

Entertainment 40

Entertainment Customer Experience Call Center Innovation 40

Experience Investigators by 360Connext

DECEMBER 31, 2014

Got a commute or workout that needs a little entertainment? Why not sharpen your customer experience skills, hear from amazing people and offer your insights, as well? Crack the Customer Code , our new podcast on all things customer, is a quick (20 minutes!)

2015 247

2015 Webinar Entertainment Leadership 247

CSM Magazine

NOVEMBER 3, 2023

The Importance of Customer Satisfaction in Sport Betting Customers are largely accustomed to receiving high levels of support while engaging with an extensive variety of online entertainment and retail industries and countless other online businesses.

Sports 52

Sports Customer Satisfaction Entertainment Customer Retention 52

Beyond Philosophy

JUNE 1, 2015

Are, beyond customers who would be loyal anyway, are they driving more purchase activity and narrowed consideration sets? And, what is the impact of loyalty programs on enterprise profitability? Key among these are: Integrate Loyalty Into the Full Experience. Michael Lowenstein, Ph.D.,

Loyalty Programs 84

Loyalty Programs Loyalty Airlines Hotels 84

Bold360

APRIL 27, 2017

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Inspiring Real Loyalty, No Cards in Sight. Time and time again they top the list of airlines to which customers feel loyal.

Tourism 56

Tourism Travel Customer Service E-support 56

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Events 52

CSM Magazine

FEBRUARY 15, 2024

Amidst an increasingly saturated entertainment industry, Swift stands as a beacon of adaptability and innovation. Whether it’s through interactive digital platforms or transcendent experiences at concerts and events, Swift designs unforgettable moments that resonate and foster a deep sense of loyalty among her fans.

Engagement 52

Engagement Entertainment Events Connections 52

Eptica

MARCH 18, 2016

Date: Friday, March 18, 2016 UK retail customer service failing to move forward. Customers are pushing retailers to innovate and deliver new services , improved experiences at lower prices. Customers are pushing retailers to innovate and deliver new services , improved experiences at lower prices.

Retail 49

Retail E Commerce Customer Service Entertainment 49

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. These engaged customers, in turn, share their delightful experiences with friends and family, acting as brand ambassadors and attracting new customers to the coffee shop.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52