Oracle

MAY 14, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. To see more interviews and customer experience takeaways from NRF 2019, read “ NRF 2019: 3 Days of Retail Customer Experience Takeaways “ And to view the full Smarter Demos series, visit [link].

Demo 58

Demo 2019 Retail Presentation 58

InMoment XI

FEBRUARY 16, 2024

AI-Driven Listening Strategy The Role of AI in Enriching Customer Interactions Harnessing the power of AI, businesses can move beyond traditional feedback mechanisms to engage customers in conversations that matter. To learn more about InMoment’s Integrated CX approach, schedule a demo today!

Multi-Channel 260

Multi-Channel Touchpoint Social Media Customer Voice 260

InMoment XI

JANUARY 12, 2024

What is Conversation Intelligence Conversation intelligence refers to the ability to understand, analyze, and optimize human conversations, particularly in the context of business interactions. The goal of conversation intelligence is to enhance communication, improve collaboration, and extract valuable information from interactions.

E Commerce 260

E Commerce E-support Healthcare Multi-Channel 260

Experience Investigators by 360Connext

APRIL 2, 2024

Every interaction they have with your organization leaves an impression — and you want it to be a good one! A touchpoint is any contact or interaction a customer has with your organization. They’re critical interactions within the customer journey that help define key moments in the process that can build or erode customer trust.

Touchpoint 143

Touchpoint Customer Journey Mapping Customer Experience Customer Journey 143

InMoment XI

AUGUST 3, 2023

By tapping into unstructured data sources, businesses can elevate their customer experience strategies, customer experience research , improve personalized interactions, and create more meaningful connections with their target audience, ultimately gaining a competitive edge in today’s data-driven marketplace.

Customer Insights 488

Customer Insights Insights White Paper Social Media 488

InMoment XI

FEBRUARY 14, 2024

However, all your customers want the same thing: to be able to interact with their brand on their terms. This approach ensures that customers can interact with a business or brand consistently regardless of whether they are using a website, a mobile app, social media, a physical store, or any other channel.

Omnichannel 260

Omnichannel Customer Experience Social Media E Commerce 260

SaleMove

APRIL 30, 2021

As in-person interactions have become de-emphasized, customers still want personalized communications with financial institutions. Request your personalized demo today. The post Add Clarity to Your Customer Service Interactions appeared first on Glia Blog | Digital Customer Service Explained.

Interaction 52

Interaction Customer Service Demo Financial 52

Experience Investigators by 360Connext

APRIL 2, 2024

Every interaction they have with your organization leaves an impression — and you want it to be a good one! A touchpoint is any contact or interaction a customer has with your organization. They’re critical interactions within the customer journey that help define key moments in the process that can build or erode customer trust.

Touchpoint 137

Touchpoint Customer Journey Mapping Customer Experience Customer Journey 137

InMoment XI

MARCH 5, 2024

The best way to do that is by being able to understand the vast amounts of unstructured data that come with customer interactions. Unstructured data is so important because it represents such a large portion of the total amount of data you will interact with. What is Unstructured Data? References Research World. 2/29/24.

Customer Experience 260

Customer Experience Social Media Innovation Competitive Advantage 260

Oracle

APRIL 23, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 10th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. How are they interacting with our brand?” How are they clicking?

Demo 45

Demo Loyalty Insights 2019 45

Optimove

JUNE 24, 2019

Director of CRM, Rush Street Interactive. The post Request Demo Survey appeared first on Optimove. We ‘geek out’ on a daily basis over the near-limitless options we have to customize campaigns and the actionable insights we see via the reporting.”. Nikki Patel.

Demo 40

Demo Multi-Channel Definition Customer Retention 40

SurveySparrow

NOVEMBER 7, 2023

Interactive Features: Engage users with video surveys, quizzes, and personalized Thank You pages, enhancing the survey experience. Typeform enables businesses and individuals to create interactive forms, quizzes, and polls that capture meaningful insights. Pricing: $19 per month If you don’t have an account, now’s the time.

Interaction 52

Interaction Social Media Hotels Travel 52

Uniphore

AUGUST 6, 2021

Alliander Uses Visual IVR to Improve Millions of Interactions. Overall: 80 – 85% of customers accepted offer to engage through Visual IVR (Auto Opt-In) 5% of customers who accepted offer to engage visually completed interaction. Request Demo. What's Next. Alliander was extremely pleased with the results of the project.

Interaction 52

Interaction Contact Center Demo Connections 52

InMoment XI

JANUARY 16, 2024

By integrating these advanced technologies, these companies aim to streamline customer interaction, automate routine tasks, and optimize their overall operations. This data may include historical customer interactions, transcripts of conversations, customer profiles, and information from other relevant databases.

Contact Center 260

Contact Center Virtual Agent E Commerce E-support 260

Oracle

APRIL 9, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 8th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. The post Smarter Demos: The Smart Shopping Cart appeared first on SmarterCX.

Demo 40

Demo 2019 Retail Omnichannel 40

Avaya

APRIL 27, 2017

Visit Avaya’s Booth 623 for a fun omnichannel contact center experience that shows you how to create satisfaction—happiness—for customers throughout their interactions with your company. And Avaya Aura® Workforce Optimization , which helps you drive a better customer experience by generating relevant and timely insights from each interaction.

Contact Center 54

Contact Center Demo Omnichannel Multi-Channel 54

NetBase

APRIL 1, 2019

We’re elated to announce NetBase as the first sentiment analysis platform to offer the real-time, aggressive approach brands have been craving, with an interactive AI Battlebot that will knock your socks off. Sassy Segments are authors of online interactions that keep brand managers on their toes. Interactive Awesomeness.

Interaction 57

Interaction Social Media Brands Demo 57

Retently

MAY 2, 2023

CSAT stands for Customer Satisfaction Score and is sent after a customer interacts with your business to see how satisfied they are with the product or the interaction itself. To make a great first impression, you need a seamless experience with easy-to-find product information, engaging demos, and high-quality marketing materials.

Customer Journey 146

Customer Journey NPS Demo Customer Satisfaction 146

Oracle

JUNE 6, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 15th video in the Smarter Demos series, we take a look at some of the latest CX tech for financial services. He can interact with those lists. Copyright © 2019 Oracle.

Demo 40

Demo Financial Banking 2019 40

Wootric

SEPTEMBER 8, 2020

One of them is bound to be the customer support interaction. How to Analyze Support Interactions for Improving Customer Journey. Below, we have identified some proven methods to analyze support interactions (experience data) and identify the bottlenecks (and eliminate them) for improved customer satisfaction and retention.

Interaction 52

Interaction Effort Score Touchpoint Customer Journey 52

Oracle

NOVEMBER 1, 2018

SmarterCX is proud to present the Smarter Demos series, a 2-minute-or-less look at some of the most innovative CX technologies and how they work. This first video in the Smarter Demos series features an example of an intelligent chatbot, utilizing Facebook Messenger, which demonstrates a convenient, omnichannel restaurant ordering experience.

Demo 40

Demo Omnichannel 2018 Presentation 40

TechSee

APRIL 9, 2024

It fundamentally transforms the customer’s initial interaction with the service, setting a positive tone for the entire customer journey. Moreover, this initial success builds customer confidence in using digital tools for future service interactions, fostering a more tech-savvy, self-reliant customer base.

Net Promoter Score 124

Net Promoter Score NPS Customer Satisfaction Customer Confidence 124

Inbenta

AUGUST 18, 2023

The addition of interactive product demos will provide Inbenta’s customers with a more holistic set of customer experience-enhancing features, which currently include chatbot, search, messenger and knowledge management services. To learn more about Inbenta’s new product demo capabilities, click here. Canada, and the U.K.

2023 52

2023 2011 Demo Touchpoint 52

ReviewTrackers

FEBRUARY 22, 2017

Four years ago, our company was named one of the Innovative Web Technologies finalists for SXSW Interactive Accelerator, where we were able to show off the cutting-edge technology that powers our review management software platform. SXSW Interactive Trade Show. This is an interactive event. Are you going to SXSW? 10 am to 6 pm.

Events 63

Events Interaction E-support 2017 63

SurveySensum

FEBRUARY 21, 2024

In today’s business landscape, the integration of artificial intelligence (AI) into customer interactions has become pervasive, spanning industries from retail to healthcare. Moreover, injecting humor, empathy, and other human qualities into AI interactions can significantly enhance the customer experience.

Connections 52

Connections E-support E Commerce Demo 52

Optimove

FEBRUARY 12, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lightning talks, interactive demos sparked iGaming marketers with how-to advice on winning player retention and optimization game plans for 2024 and beyond. If you missed the talks or demos, contact us so you don’t miss out.

2024 59

2024 Demo Download Sports 59

Team Support

MARCH 18, 2024

It includes a range of features such as an intelligent chatbot software, a comprehensive knowledge base, dedicated customer support portals, and interactive communities. Schedule a Demo with us today! Sign up for a live demo and discover why TeamSupport is considered the industry's best post-sale Customer Service platform.

Demo 52

Demo Customers Loyalty Information 52

TechSee

MARCH 11, 2024

Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents. Simply put, Conversational AI enables businesses to harness innovations like Generative AI to automate or augment customer interactions.

Culture 124

Culture Virtual Agent Innovation Technology 124

Kayako

APRIL 14, 2016

Interactive video takes things to the next level – by giving your customers a complete support experience in one. So how can interactive video fit into your self-service support offering? This is where interactive video comes in. What’s the deal with interactive video? Interactivity helps keep your viewers engaged.

Interaction 48

Interaction Social Media Consumers Demo 48

SurveySensum

FEBRUARY 1, 2024

Get Started with SurveySensum Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 2. Gather feedback immediately after key interactions when the experience is fresh in the customer’s mind, such as after a purchase, customer service interaction, or using a particular feature.

Innovation 52

Innovation Feedback Multi-Channel Demo 52

TechSee

MARCH 10, 2021

We are living in a ‘remote first’ world where visual engagement has become a critical piece in our current day-to-day interactions. Remote visual engagement is an approach that has been proven to be a critical bridge between physical and digital interactions. Visuals lower effort and add convenience to interactions.

Customer Service 109

Customer Service Demo Engagement Customers 109

ClientSuccess

JANUARY 24, 2023

Metrics That Indicate Customer Health It is essential to track multiple metrics to provide the needed information about how customers interact with your company. A higher health score indicates greater engagement and satisfaction, while a lower score may indicate areas where improvement is needed for the relationship to remain successful.

Metrics 89

Metrics Demo NPS 2023 89

Team Support

DECEMBER 20, 2023

These technologies not only improve efficiency but also free up human agents to focus on more complex issues, fostering a balance between automation and human touch in customer interactions. Prioritize Employee Training and Well-being Behind every successful customer support interaction is a well-trained and motivated team.

2024 108

2024 Omnichannel Social Media 2023 108

eGain Blogs

AUGUST 12, 2022

You can interact with them during the breaks and the after-event cocktail reception in the evening of October 11th. You’ll get easy access to demos, next-gen use-cases and advice in the ever-popular demo lounge. There is a demo lounge that will be open all day to all attendees. Know what you can do with analytics.

Demo 87

Demo Contact Center Events Workshop 87

Interactions

MARCH 16, 2023

That said, is it possible for CX to exist without human interaction? Need for the Human Element It’s generally understood that human agents comprise a critical component of the CX matrix, as interactions with people often shape a customer’s perception of a company. appeared first on Interactions.

Demo 71

Demo NPS Interaction Metrics 71

BirdEye

MARCH 5, 2024

At the forefront of this change stands Google’s Search Generative Experience (SGE) , a technology poised to revolutionize how users interact with search engines and how businesses like yours connect with potential customers. User interaction User interaction involves clicking, reading, and navigating to external websites.

Presentation 58

Presentation Demo Events Social Media 58

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). The enhancements are aimed at making Inbenta’s interactive how-to tutorials more engaging and easier to share.

2024 52

2024 Download Contact Center Demo 52