How to Decrease CX Costs by Improving Agent Productivity
Kustomer
FEBRUARY 17, 2021
In today’s economy, external pressures demand that customer experience departments service more customers and solve more problems than ever before. In fact, during the 2020 holiday season, 68% of CX organizations dealt with far more issues than they did the previous year, speaking to this overwhelming new normal for service professionals around the globe.
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