InMoment XI

SEPTEMBER 6, 2022

If you want to get to know someone, the best way to get an accurate assessment is to ask them questions yourself. You may want to know what they like and don’t like, what makes them happy, sad, or angry, how they feel about specific topics, or anything else that gives you greater insight into their personality. The same is true when you’re trying to understand market research ; having an accurate assessment of your audience and their buying patterns will make all the difference when it comes to

Insights 493

Insights Information Marketing Document 493

Totango

SEPTEMBER 6, 2022

What Is a QBR? How to Make Quarterly Business Reviews Count. A quarterly business review (QBR) gives you four opportunities per year to showcase the value your product delivers to customers. For a SaaS company, an excellent QBR strategy can help you ensure you’re providing a product experience that will make customers want to renew their subscription during renewal time.

Events 105

Events Customer Success Measurement Customer Journey 105

Team Support

SEPTEMBER 6, 2022

Raise your hand if you’ve heard that your business needs to be customer centric. Now raise your hand if your business is customer centric. If you didn’t raise your hand at all – and not only because you are in a public space and are wary of strangers seeing you perform erratic movements – then you better quickly learn why your B2B business needs to be customer centric.

Customer Centricity 98

Customer Centricity B2B Culture Customers 98

The DiJulius Group

SEPTEMBER 6, 2022

There is irrefutable evidence that the best customer experience brands from every industry outperform their competitors and the stock market by a significant margin, in any economy—yet often there are regrets about the customer experience that CEOs have on their deathbed, having been caught up in the short-term artificial gains. When profits are the sole.

Customer Experience 108

Customer Experience Article Customers Brands 108

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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ShepHyken

SEPTEMBER 6, 2022

Creating a Frictionless Customer Experience. How to Engage the “Whole of Business” to Solve Customer Issues. Shep Hyken interviews Bill Price, Amazon’s first global vice president of customer service, founder and president of Driva Solutions , and co-author of The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. He shares how organizations can engage the “whole of business” to create a frictionless experience.

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Net Promoter Score Consulting Customer Service Engagement 64

Lithium

SEPTEMBER 6, 2022

Hello Atlas members! If you haven't signed up to receive the Customer Newsletter , you're missing out on the latest greatest from Khoros! Sign up today! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.

Roadmap 52

Roadmap Events Webinar Blog 52

CSM Magazine

SEPTEMBER 6, 2022

Growing a business from the ground up takes hard work, perseverance, and passion. You’ll not only need to develop a firm understanding of the market, finances, and technologies, but you may also need to overcome various challenges you never expected. Focus, research, and careful planning could help your company attract many customers, avoid potential problems, and become an industry leader.

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Social Media Financial Customer Satisfaction Customers 52

Russel Lolacher

SEPTEMBER 6, 2022

In this episode of Relationships at Work, Russel chats with organizational consultants and compensation experts Crystal Henrickson and Annika Reinhardt on the role of employee compensation in professional development and workplace culture. A few reasons they are awesome – They are the co-founders of Talent Collective, a consulting agency helping organizations grow their talent through effective coaching, compensation planning and career design.

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Consulting Communication Employee Experience Culture 52

Magellan Solutions

SEPTEMBER 6, 2022

IS IT TIME TO OUTSOURCE YOUR BUSINESS OPERATIONS? Today, there are several resources available to support and assist businesses. Business outsourcing can be a huge asset to your organization if you’re feeling overburdened or if you have a lot of work that you feel you are spending too much time on. There will be a time in every business when you must determine whether to explore outsourcing or not.

Social Media 75

Social Media E-support Financial Consumers 75

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Strativity

SEPTEMBER 6, 2022

By Andrew Hutchinson in SocialMediaToday. TikTok has shared the second installment of its ‘’ Path-to-Purchase’ Report , which takes a deeper dive into how TikTok clips drive consumer action, and the key elements that improve marketing performance in the app. The first part of the report, which TikTok published back in February , looked at how TikTok users discover and engage with brands via the app.

Insights 52

Insights Brand Values Brands Measurement 52

Advantage Communications

SEPTEMBER 6, 2022

With Labor Day behind us, the holiday season is quickly approaching, which means it’s time to start thinking about ramping up your call center for seasonal increases in demand. Without preparing your customer service program, you may fail to meet customer expectations and even potentially lose sales - resulting in lower profits.

Call Center 52

Call Center Customer Expectations Sales Customer Service 52

Middlesex Consulting

SEPTEMBER 6, 2022

When your employees or representatives interact with a customer or prospect, they leave an impression about your business. A brand is the memory of all these experiences. Training and then certifying all the people who create the memories is the best way to ensure that your customers and prospects have the most positive interactions. To read […].

Consulting 78

Consulting Brands Interaction Customers 78

Maru Group

SEPTEMBER 6, 2022

By Maru Entertainment & Technology | September 6, 2022. The Web3 innovation of NFTs (Non-fungible tokens) is not going anywhere. With an increasing number of entertainment companies either announcing plans to or already entering the NFT market, the technology can be expected to adapt and become more consumer-facing in the next few years. It will take time for NFTs to move to be consumer-friendly because of what has preceded them.

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Consumers Entertainment 2021 2014 69

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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Perkville

SEPTEMBER 6, 2022

You can now integrate Epifany with Perkville to encourage feedback.

Feedback 97

Feedback Customers 97

Helpware

SEPTEMBER 6, 2022

Healthcare companies, no matter the nature of their business, their individual specializations and fields, and the products and services they offer, face a unique set of challenges. Their processes are dynamic and ever-changing, operations are prone to growth spurts that can quickly strain healthcare resources, and their personnel operate 24 hours a day, seven days a week.

Healthcare 61

Healthcare Customers Call Center 61

Kustomer

SEPTEMBER 6, 2022

In the span of two decades, social media has gone from being an afterthought to being an integral component of pretty much all modern marketing and support strategies, as well as sales funnels. In this post, we’ll be taking a look at an approach to customer relationship management (CRM) that places social media and the data it can create front and center of efforts to build and develop strong relationships with your customers.

Customer Relationship Management 98

Customer Relationship Management Customer Relationships Social Media Management 98

Strativity

SEPTEMBER 6, 2022

By Aisha Malik in TechCrunch. TikTok announced today that it’s launching a new commerce ad suite called “Shopping Ads” to make it easier for brands to advertise on the platform. The company is currently testing three formats of Shopping Ads, including Video Shopping Ads, Catalog Listing Ads and LIVE Shopping Ads. The new Video Shopping Ads allow advertisers to highlight one or more products in their in-feed video ads in a way that amplifies product discovery and purchase intent.

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E Commerce Advertising 2022 Events 52

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

2020 Research

SEPTEMBER 6, 2022

As consumers demand more control over who uses their data, organizations like Google and Apple are pulling back on cookies and other tracking activities. Marketers have no choice but to shift away from third-party data sources, but they still need access data to inform their strategies and best serve their customers. That’s where first-party data comes in. .

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Marketing Download Consumers Information 52

Inbenta

SEPTEMBER 6, 2022

One of the first questions that arises when envisioning a new conversational AI project is how much time it’s going to take to have it up and running. Some underestimate implementation times when it comes to chatbot solutions, but also, the time needed to achieve good results. Although return on investment (ROI) is always a key metric, if your project takes months or a year to be completely functional, the value of the investment might decrease.

Insurance 52

Insurance Marketing Return on Investment Technology 52

DemandJump

SEPTEMBER 6, 2022

You want your business’s website to be fresh, innovative, and on trend. Website content that hits these marks can not only inspire your current audience, but perhaps also draw in a few new faces.

Innovation 52

Innovation 52

Kapta Customer Success

SEPTEMBER 6, 2022

I really enjoyed working with Ed Powers on his KAMGenius course , Brain Friendly Key Account Management (that's me holding a model of a brain in the image above). I learned a lot from him about the importance of knowing how your customer’s brain makes decisions and how their feelings translate to purchasing behaviors. I found it interesting how customers think about value and expectations, and what makes something memorable.

Management 52

Management Customers 52

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

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CSM Magazine

SEPTEMBER 6, 2022

Are you a construction business owner who is looking for ways to generate more leads? If so, you’re in luck! In this blog post, we will discuss some of the best lead generation tips and strategies for construction businesses. We will also provide some helpful tips on how to convert leads into customers. So, whether you are just starting out or you have been in business for a while, read on to learn more!

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Social Media Advertising Events Blog 52

Gainsight

SEPTEMBER 6, 2022

This article was originally published in The Wall Street Journal. . Economic output declined sharply in the first half of 2022, and the U.S. seems to be in a period of stagflation, characterized by pressures both from inflation and a contraction of growth. This is especially evident in the Software-as-a-Service industry, where layoffs, hiring freezes and a slowdown in sales are creating never-before-seen headwinds.

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Customer Success Roadmap Sales 2022 10

Playvox

SEPTEMBER 6, 2022

The road to the contact center of the future is winding and uncertain. Flexibility, though, is the key to a smoother ride. Adapting to the work styles and learning preferences of your remote contact center agents is a smart place to start. You’ll increase engagement now and optimize performance long-term. Research from Playvox — including the real-world experiences and perspectives of contact center leaders and agents — uncovers data and practical insights on the state of contact center remote w

Contact Center 86

Contact Center Connections Engagement 2024 86

Comm100

SEPTEMBER 6, 2022

After you have defined your live chat objectives , it is time to consider the next step: beginning to implement your live chat software. In order to do this, it is important that you hire live chat agents who are professional and all about ensuring customer satisfaction. But exactly how many live chat agents do you need to hire to provide the happily-ever-after customer service that you dream of?

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Customer Satisfaction Average Handle Time Metrics Blog 84

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Customer Engagement