ShepHyken
MARCH 4, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can a company create a positive employee experience during challenging times? What strategies can a company use to give back to its local communities? How can businesses foster strong connections between their employees and the communities they serve?
BirdEye
MARCH 4, 2024
Your brand’s online success depends on the platforms you choose to engage with your audience. According to a survey conducted by Birdeye, a staggering 87% of consumers consider Facebook to range from “pretty important” to “mission-critical” in their decision-making processes. This social media statistic is not just a number; it highlights Facebook’s significant role in shaping consumer choices.
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Brandwatch CX
MARCH 4, 2024
How did consumers feel about the top 10 most-watched Netflix shows in 2023? Discover consumer sentiments and opinions in our latest research.
BirdEye
MARCH 4, 2024
With a vast user base, Facebook stands out as a primary choice for connection and discovery for many. Highlighting its significance, a recent Birdeye survey revealed that 87% of respondents consider Facebook to be crucial or even mission-critical to their goals. This social media statistic is a testament to Facebook’s unrivaled position as the go-to platform for reaching and engaging with your target audience in meaningful ways.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
ShepHyken
MARCH 4, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. What Exactly Is Customer Experience? by Annette Franz (CustomerThink) Customer experience is the sum of all the interactions (including with product and price!
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CX University
MARCH 4, 2024
Customer experience (CX) has taken center stage, reshaping the way businesses engage with their audience. The rise of omnichannel experiences has revolutionized the traditional customer journey, offering a seamless and integrated approach across various touchpoints. This shift has not only redefined the customer experience but has also empowered businesses to create more personalized and meaningful interactions with their customers.
Brandwatch CX
MARCH 4, 2024
How did consumers feel about the top 10 most-watched Netflix shows in 2023? Discover consumer sentiments and opinions in our latest research.
Circular Edge
MARCH 4, 2024
Circular Edge Recognized with JD Edwards Partner Excellence Award for Continuously Supporting Customer Resilience and Success “If everyone is moving forward together, then success takes care of itself.” ~Henry Ford We are honored to have been recognized with the prestigious 2020/2021 JD Edwards Partner Excellence Award in the category of Customer Centricity for Supporting Customer’s Resilience , representing the outstanding work and commitment to excellence in helping our customers optimize
Gainsight
MARCH 4, 2024
As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative. You want to help them understand how supporting your learners with quality training can pay for itself with platform growth, reduced expenses and increased revenue. Data is the objective pillar that drives every successful business.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Circular Edge
MARCH 4, 2024
Circular Edge is expanding its presence with new product & service innovations, entertaining experiences, and customer giveaways at the upcoming BLUEPRINT 4D conference Circular Edge, an award-winning Oracle JD Edwards, Oracle Customer Experience (CX) & Cloud Service Provider and member of Oracle PartnerNetwork, is returning to Las Vegas June 6 – 9 for the BLUEPRINT 4D conference, alongside their customers and the Quest Oracle Community to highlight the many ways Oracle JD Edwards custom
The DiJulius Group
MARCH 4, 2024
The post Retail Strategy: Experience, Experience, Experience appeared first on The DiJulius Group.
Doing CX Right
MARCH 4, 2024
Learn proven strategies to boost your workforce confidence and customer success by leveraging the power of AI simulation. Read Stacy Sherman's new article now. The post Cultivating Confident Customer Service Teams with AI Simulation appeared first on Doing CX Right.
Circular Edge
MARCH 4, 2024
Circular Edge Joins NetSuite Solution Provider Program Leading global business advisory and consulting solutions provider launches NetSuite practice to meet the growing demand for cloud ERP Somerset, NJ (PRWeb) June 23, 2022 – Circular Edge, a leading global business advisory and ERP consulting services and solutions provider, today announced that it has joined the Oracle NetSuite Solution Provider Program.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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SurveySensum
MARCH 4, 2024
Your company is going under a management shift. The leadership is implementing various changes, from adjusting team structures to redefining reporting lines. Recognizing its potential impact on your employee experience and productivity, they decide to launch an employee feedback survey, urging open and honest communication. However, a sense of apprehension lingered amongst the team fearing potential repercussions or bias.
Strativity
MARCH 4, 2024
Enhance personalized customer experiences by identifying data gaps, integrating siloed data and effectively managing it through ownership and a governance framework.
Kapta Customer Success
MARCH 4, 2024
Weathering a recession puts your business at risk. Learn how to recession-proof your business with strategic customer engagement.
Strativity
MARCH 4, 2024
Enhance personalized customer experiences by identifying data gaps, integrating siloed data and effectively managing it through ownership and a governance framework.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Circular Edge
MARCH 4, 2024
CE Recognized with 2019 JDE Distinguished Partner Award for Showcasing Customer Success We are honored to have received the prestigious 2019 JD Edwards Distinguished Partner Award for Showcasing Customer Success at the Oracle JD Edwards Partner Summit. This award represents Circular Edge’s outstanding work & commitment to continuously delivering and showcasing JD Edwards customer success stories including EnterpriseOne 9.2 upgrades , integrated ERP/CX digital experiences and cloud & UX
Strativity
MARCH 4, 2024
Learn how to leverage AI to optimize the synergy between your data insights and content creation to deepen customer relationships and foster brand loyalty.
Circular Edge
MARCH 4, 2024
CE Invests in the Future Success of Higher Ed Understanding the remarkable opportunity for organizations to adopt & modernize their digital technologies, CE aligns its resources to support higher education institutions who are facing unprecedented challenges in reaching, engaging and retaining current and prospective students. Having recently supported a community college in strengthening their student engagement practices and realizing the value of marketing automation , CE will
Strativity
MARCH 4, 2024
Learn how to leverage AI to optimize the synergy between your data insights and content creation to deepen customer relationships and foster brand loyalty.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Circular Edge
MARCH 4, 2024
CE to Showcase AtomIQ for Oracle Cloud ERP Users to Rapidly Design, Build & Deploy Enterprise Mobile Apps AtomIQ featured demos and customer success stories at the upcoming Ascend conference will include low-code/no-code attended automation and one universal mobile app for unified user experiences across Oracle Cloud ERP & beyond Somerset, NJ (PRWeb) August 13, 2021 – Circular Edge, a member of Oracle PartnerNetwork (OPN), enhances its investment in the Oracle user community to support
InMoment XI
MARCH 4, 2024
It is hard to talk about survey methodology and practices without mentioning the Likert scale. While some may think the Likert scale is only used in academic research, it is a cornerstone of survey strategies across various industries such as travel & hospitality, automotive, and financial services. What is the Likert Scale? The Likert Scale, named after psychologist Rensis Likert, is a widely used tool in social science research and survey methodology for measuring attitudes, opinions, and
Circular Edge
MARCH 4, 2024
Circular Edge Celebrates 15th Anniversary at JD Edwards INFOCUS with Customer Success Stories & Innovations Circular Edge, a full-service Oracle JD Edwards, Oracle Sales Cloud & Oracle Customer Experience (CX) Cloud Service Provider, is celebrating 15 years of customer successes and product and service innovations at the upcoming JD Edwards INFOCUS conference.
BirdEye
MARCH 4, 2024
Have you ever heard of the “Rule of Seven?” It’s a theory that a consumer must be exposed to a brand or product seven times before purchasing. While this isn’t necessarily a hard and fast rule, there’s truth behind it — consistent and repeated exposure plays a crucial role in transforming potential customers into actual buyers. Today’s marketers understand this well.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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