Comm100

JULY 20, 2023

ChatGPT, an advanced language model, is the latest AI tech to make its mark around the world, and it has the potential to transform higher education – for good and for bad. Enhancing student engagement and support With ChatGPT, higher education institutions can provide students with personalized and interactive learning experiences.

Interaction 62

Interaction Feedback Engagement Article 62

Comm100

FEBRUARY 6, 2024

In this blog post, you will learn some of the most effective gamification strategies and how they can benefit your higher education students and overall teaching experience. Gamification involves integrating game elements , such as points, badges, and leaderboards, into educational settings. What is Gamification?

Engagement 40

Engagement 2030 Feedback Technology 40

Comm100

MAY 23, 2022

As Gen Z now navigates higher education, they’re placing these heightened expectations onto colleges and universities. This blog will highlight the key ways that higher education is suffering by not offering digital student engagement and what they can do about it. Higher operating costs. Lower agent productivity.

Engagement 52

Engagement Transportation ROI Connections 52

Circular Edge

MARCH 4, 2024

CE Invests in the Future Success of Higher Ed Understanding the remarkable opportunity for organizations to adopt & modernize their digital technologies, CE aligns its resources to support higher education institutions who are facing unprecedented challenges in reaching, engaging and retaining current and prospective students.

Demo 40

Demo Webinar Technology Marketing 40

Comm100

AUGUST 21, 2023

What is standardized testing in higher ed? This allows them to evaluate students from diverse educational systems and backgrounds on a common scale, helping to make the admissions process fairer and remove biases. This is particularly helpful when comparing students from different educational systems, particularly internationally.

2024 52

2024 Culture Measurement Travel 52

Comm100

APRIL 21, 2022

Customer support has become a key differentiator in the marketplace today, and it’s no different in higher education. With a need to do more with less, higher ed is turning to technology to help them improve student support services for both prospective and current students. For many, chatbots are the answer.

B2C 52

B2C Connections Engagement Customer Satisfaction 52

Comm100

FEBRUARY 17, 2022

Being accustomed to such high levels of CX, students now expect the same support from every organization they interact with – and higher education doesn’t escape this. So what are the key ways to improve higher education customer service ? How can higher education meet student support expectations?

Social Media 52

Social Media Omnichannel Connections Engagement 52

Comm100

OCTOBER 25, 2021

Engaging with students is difficult in higher education. Let’s jump into some key live chat features that higher education institutions can take advantage of to improve engagement with international students. The post Engaging with International Students – Top Tips for Higher Education appeared first on Comm100.

Engagement 52

Engagement Communication Events Connections 52

Comm100

OCTOBER 28, 2021

As higher education institutions look for new ways to engage their students, many are turning away from traditional phone support to invest in accessible and mobile-friendly technologies like live chat. In this blog, we’ll be looking at just a handful of use cases that higher education chatbots can handle. .

Engagement 52

Engagement Social Media Omnichannel Books 52

Comm100

FEBRUARY 17, 2022

Being accustomed to such high levels of CX, students now expect the same support from every organization they interact with – and higher education doesn’t escape this. So what are the key ways to improve higher education customer service ? How can higher education meet student support expectations?

Social Media 52

Social Media Omnichannel Connections Engagement 52

Comm100

FEBRUARY 17, 2022

Being accustomed to such high levels of CX, students now expect the same support from every organization they interact with – and higher education doesn’t escape this. This article will take you through the key student support expectations and how higher education can meet these demands with digital channels.

Social Media 52

Social Media Omnichannel 2012 Connections 52

Uniphore

AUGUST 6, 2021

The post Higher Education | Agent Assist Streamlines Admissions Processing appeared first on Jacada. The Visual IVR system not only improved their customer experience and agent experience but also added value for the company. Your UX Is Not the Problem. Assist Customers in Real-time to Boost Digital Adoption. Request Demo.

Contact Center 52

Contact Center Demo Interaction Connections 52

Customers That Stick

JANUARY 12, 2015

Today we are releasing our new guide to customer service and customer experience higher education programs. We believe this is a first-ever attempt to catalog and collect these programs in one location.

Customer Service 140

Customer Service Customer Service Training Leadership Blog 140

Comm100

OCTOBER 25, 2021

It should come as no surprise therefore, to hear that higher education institutions are looking to offer a digital-first approach to improve student engagement and experience. In this blog, we’ll look at the best practices for using social media as a student support channel in higher education. Moving Forward.

Social Media 52

Social Media Engagement Omnichannel Connections 52

Comm100

SEPTEMBER 14, 2022

It’s a time of change in higher education. For a real-world example of chatbots in higher education, we can look to Thompson Rivers University (TRU). The post How to Increase Student Enrollment in Higher Education for 2023 appeared first on Comm100. across the United States.

2023 52

2023 Social Media Omnichannel Connections 52

Customer Bliss

NOVEMBER 21, 2017

Have you ever thought about the end-to-end customer experience of a student in higher education? When it comes specifically to for-profit higher educations, another aspect of the customer journey to consider is teacher performance and the effect teacher perceptions has on student behaviors.

User Experience 0

User Experience Chief Customer Officer Customer Journey Mapping Customer Journey 0

PeopleMetrics

JANUARY 25, 2018

In the context of higher education institutions, the federal government often shares data with institutions for research purposes, execution of grant requirements, or in order to carry out the everyday work of various federal agencies. But there is good news for many higher education institutions.

Government 79

Government Document Customer Relationship Management Information 79

Beyond Philosophy

JULY 19, 2016

In a recent New York Times article , writer Frank Bruni laments the erosion of higher education as a result of the growing adoption of a consumer model positioning students as customers and colleges as mere providers of goods and services. To be fair, higher education is only following the herd.

Entertainment 68

Entertainment Hospitality Healthcare Government 68

CSM Magazine

JUNE 5, 2019

Nintex recently partnered with Skilljar to build a customer and partner education program that helped drive product onboarding for customers, partners, and internal teams. Six Core Goals for Customer and Partner Education. Delivering Increased Revenue and Lower Support Costs. The Road Ahead.

Customers 40

Customers Engagement Customer Engagement Technology 40

InMoment XI

MAY 14, 2024

Furthermore, a strong reputation can contribute to higher levels of patient satisfaction and retention. Using that knowledge, you can create informative and engaging content that addresses patient questions, educates about health conditions and treatments, and promotes wellness and preventive care.

Healthcare 260

Healthcare Management 2024 Hospitality 260

Comm100

MAY 16, 2023

One of the biggest challenges colleges and universities face today has nothing to do with education itself — it’s cybersecurity. According to Check Point’s 2023 report , education and research continues to be the most targeted sector for cyberattacks, so choosing a secure live chat software is essential.

Seminar 82

Seminar Financial Information 2023 82

Comm100

FEBRUARY 24, 2022

So, how does live chat fare in higher education? . Today’s higher education students are primarily Gen Z (born 1997-2012), and it is this generation that has embraced technology more than any other. Given that Gen Z spend as much as 74% of their free time online , higher education live chat is a no-brainer.

2012 15

2012 Social Media Omnichannel Information 15

Comm100

MARCH 13, 2023

Comm100’s latest higher education survey asked current students in North America what they thought about chatbots and the service that they can provide. 99% of students think 24/7 support is important We asked students – ‘how important it is for a school to provide 24/7 support? ’ – in our higher education survey.

Social Media 80

Social Media Communication Download 2020 80

Comm100

FEBRUARY 12, 2023

As Gen Z enters higher education, support expectations are rising. In this blog, we’ve taken 5 of the top use cases for universities using chatbots from our SlideShare, Top 10 Use Cases for Chatbots in Higher Education. To meet these lofty expectations, many schools are introducing university chatbots.

Books 74

Books Download Social Media Financial 74

Help Scout

MARCH 18, 2022

We’ve put together a list of 18 higher education email templates you can set up as saved replies to answer common student questions. Read the full article

Article 103

Article 103

Comm100

JANUARY 12, 2023

Unfortunately for student services, student expectations have never been higher. To meet the needs of today’s students, higher education must provide student services that are convenient, fast, personalized, and available any time of day. The post How Higher Education is Fighting High Dropout Rates appeared first on Comm100.

Omnichannel 10

Omnichannel Connections Download Engagement 10

InMoment XI

AUGUST 30, 2022

In other words, the higher the CES, the better. What is your level of education? The Customer Effort Score is an index from 1 to 7 that measures how easy a company makes it for customers to deal with its products and services. A company that provides effortless service gets a 7 while a company that makes it difficult gets a 1.

Customer Satisfaction 493

Customer Satisfaction Net Promoter Score White Paper Effort Score 493

Gainsight

APRIL 12, 2024

The answer: Digital Customer Education (CE). Effective customer education empowers users to learn your platform quickly and efficiently, without interrupting their workflow. This translates to higher customer satisfaction, health scores , increased adoption rates , and ultimately, a thriving business. So who’s in charge?

Customer Success 52

Customer Success Management Customers 2015 52

Gainsight

FEBRUARY 23, 2024

At Gainsight, we understand the vital role that customer education plays in driving sustainable growth and fostering strong relationships with our clients. That’s why we’ve made significant investments in our own customer education program, Gainsight University. And the results speak for themselves.

Net Promoter Score 52

Net Promoter Score NPS Metrics Culture 52

Comm100

AUGUST 1, 2022

In US postsecondary education, spring enrollment decreased by 7.4% To understand how universities and colleges can increase enrollment this fall, we’ve drawn from our Higher Education Cheat Sheet – 4 Proven Strategies to Increase Enrolment. Higher Education Cheat Sheet - 4 Proven Strategies to Increase Enrolment.

Omnichannel 89

Omnichannel Social Media B2C Download 89

Comm100

APRIL 22, 2023

Higher Ed Admissions – Strategies for Increasing Student Enrollment 69% of admissions officials from community colleges and 55% of admissions officials from private colleges are very concerned about meeting their institutions’ goals for new students. This comes as student enrollment plummets.

Omnichannel 52

Omnichannel Social Media Connections 2022 52

Comm100

SEPTEMBER 12, 2023

million less students in higher education today than there were 5 years. From shifting demographics and fluctuating state funding to the growth of alternative postsecondary education, schools must adopt a systematic approach to recruitment in order to succeed. At first glance, the latest enrollment figures paint a bleak picture.

Management 64

Management Financial 2023 2022 64

Comm100

FEBRUARY 26, 2024

Navigating the landscape of American higher education can be both an exciting and daunting journey for prospective students. This blog will delve into the acceptance rates of American universities across the country – from the notoriously low Ivy League acceptance rates, to much higher What is acceptance rate?

Metrics 70

Metrics Blog Engagement Marketing 70

Comm100

FEBRUARY 13, 2023

While many future applications for this technology have yet to be imagined, higher education is an area that has already been impacted by ChatGPT. In this blog, we’ll look at some of the benefits of ChatGPT for higher education as well as risks to be aware of. The Benefits 1.

Management 84

Management Presentation Technology Information 84

Experience Investigators by 360Connext

SEPTEMBER 21, 2021

According to a 2020 study by SaaSquatch , referred customers provide a higher lifetime value than those not referred, and have a higher spending rate than those not referred. Overlooked moment #3: Education where customers need it. It’s smart to align your customer’s journey with your education strategy.

Customer Journey 373

Customer Journey Reference Customer Journey Mapping Brands 373

Comm100

MARCH 7, 2023

Recruitment is arguably the number one challenge for higher education right now. Surveying current higher education students in North America, we asked students how they want to be engaged and supported during the pre-enrolment phase. College undergraduate enrolment in 2022 was down by 9.4% compared to 2020.

Download 71

Download 2022 Communication 2020 71

BirdEye

JUNE 28, 2023

Tips for getting a higher Avvo rating 5 benefits of claiming your Avvo profile Step-by-step process to claim your profile FAQs about Avvo reviews Use Birdeye Reviews to manage all your customer reviews What is Avvo? That may include work experience, education, associations, awards, etc., How does Avvo get information about lawyers?

Information 98

Information Demo Management Customer Experience Management 98