One Millimeter Mindset

DECEMBER 5, 2018

Engaged employees are not necessarily relentlessly curious employees. Do you identify who the relentlessly curious employees are in your organization? Because they are key to positive customer experiences. In general, employee engagement focuses on the value of perceived, and measured, employee-centric experiences.

Engagement 63

Engagement Culture Workshop Employee Experience 63

Experience Investigators by 360Connext

FEBRUARY 9, 2021

By not investing in customer experience, they are missing opportunities to improve the business results they want simply by keeping customers. 70% of consumers with high emotional engagement spend up to two times or more on brands they are loyal to , according to a study by Cap Gemini. These are investments focused on your employees.

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

SurveySensum

FEBRUARY 27, 2024

In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty.

Metrics 52

Metrics Culture Demo Healthcare 52

One Millimeter Mindset

FEBRUARY 11, 2020

Story connection strategy is a compelling way to engage colleagues. Consequently, you are disappointed when employees and clients do not know what to do with the information you present. Consequently, you are disappointed when employees and clients do not know what to do with the information you present.

Connections 66

Connections Engagement Workshop Presentation 66

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.

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2023 Customer Service Contact Center Customer Centricity 207

ShepHyken

JULY 17, 2023

5 Factors That Make for a Great Employee Experience by Tiffani Bova (Harvard Business Review) Decades of business strategy have urged leaders to concentrate the bulk of their business efforts on the customer experience. My Comment: One of the secrets behind a good customer experience is a good employee experience.

Article 62

Article 2023 Customer Service Retail 62

Customer Guru

AUGUST 8, 2018

She has over 25 years of experience in guiding businesses on customer experience and helping them understand the importance of the employee experience. His areas of expertise, among others, are customer acquisition, customer development, and customer loyalty. Arie Goldshlager Follow @ariegoldshlager.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Experience Professionals 130

One Millimeter Mindset

APRIL 28, 2020

How do you create virtual employee experiences and client experiences? How you show up, during virtual meetings, sets up sensory expectations about your level of post-meeting engagement and performance. You engage the senses: yours and the other folks attending the virtual presentation. Consider this.

Workshop 89

Workshop Presentation Communication Leadership 89

One Millimeter Mindset

DECEMBER 15, 2020

Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. At that point, level of engagement changes. Engage me to present a One Millimeter Mindset program! First, they create top-of-mind lists of internal clientele they serve.

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Workshop Innovation Leadership Definition 88

SurveySensum

MARCH 5, 2024

You know organizations that encourage a feedback culture are 24% more likely to experience high innovation. And that’s exactly why employee feedback is not to be taken lightly. It is a direct, efficient tool that will propel your workplace to greater heights, enhancing employee experience. Doesn’t that sound wonderful?

Culture 52

Culture Feedback Employee Experience Demo 52

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. John is an “Ex-Disney Guy” and Customer Experience Coach. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

ShepHyken

OCTOBER 27, 2023

Foster Community and Networking Opportunities One of the main attractions of flexible workspaces is the opportunity to connect and collaborate with like-minded professionals, so bring it!

Customer Experience 58

Customer Experience Workshop Sports Innovation 58

One Millimeter Mindset

MAY 28, 2020

Your emotions are showing, and your engagement and performance are impacted. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Which is a perspective you are unable to gain when you are seated in a face-off, across the table from “the usual suspects.” Contact me right here.

Workshop 89

Workshop Entertainment Leadership Presentation 89

ClearAction

JANUARY 6, 2021

You are a customer of many companies as an individual consumer: you know that your experience begins far before an interaction and ends when you no longer have the need for a type of solution. Similar disagreement would occur with the idea that your employee experience equals HR’s resolution of your complaints.

2021 77

2021 Customer Experience Net Promoter Score Workshop 77

One Millimeter Mindset

DECEMBER 9, 2019

Telling your story impacts employee experience and client experience. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or Storytelling Master Classes. Are you ready to tell your story? Take the next steps.

Workshop 66

Workshop Employee Experience Communication Presentation 66

One Millimeter Mindset

SEPTEMBER 10, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 89

Workshop Leadership 2020 Presentation 89

SurveySparrow

JUNE 20, 2023

A positive customer service experience plays a crucial role in building customer loyalty and fostering long-term business relationships. How to Create an Excellent Customer Service Experience Customer service is the cornerstone of a successful business. Employee welfare has a major impact on business success.

Customer Service 52

Customer Service Exceptional Customer Service E Commerce Airlines 52

Beyond Philosophy

OCTOBER 29, 2020

Changing the culture within your organization is vital if you want to deliver a Customer Experience that fosters customer loyalty and retention. I was running a workshop with a utility client many years ago about the concept of Customer Experience. Culture change is not easy. Which leads me to….

Culture 167

Culture Airlines Call Center Customer Centricity 167

One Millimeter Mindset

MARCH 6, 2019

Post sale execution experience makes or breaks customer experiences. Why jeopardize customer loyalty, success and retention by making assumptions about what happens next? So are our post sale execution experiences. . When, in fact, nothing is happening, at all. Or worse, something in-between. Here’s why.

Sales 68

Sales Workshop Customer Confidence Touchpoint 68

One Millimeter Mindset

SEPTEMBER 11, 2019

And your story is self-focused, instead of audience engagement-focused. Are you engaging co-workers, colleagues, partners and clients? And, create an employee experience, an audience experience. Let’s re-calibrate how you tell that story to engage, instead of marginalize. No doubt about it.

Presentation 71

Presentation Workshop Download Employee Experience 71

One Millimeter Mindset

SEPTEMBER 3, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Very often, these are the people who will take your teams, and your deliverables, from good enough to remarkable. Do you know who they are? And then, do you know what to do next? Delivered virtually or in-person. Contact me here.

Workshop 118

Workshop Leadership Innovation Presentation 118

One Millimeter Mindset

JUNE 11, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops, or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 89

Workshop Presentation Communication Management 89

One Millimeter Mindset

JUNE 20, 2019

Consider your own employee experience with these clients? Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Which is exactly what these clients want. In fact, they are hoping you will cave into their behavior.

Workshop 74

Workshop Download Employee Experience Blog 74

CX Journey

SEPTEMBER 8, 2016

Fact : Without your employees, you have no customer experience. The linkage between employee experience and customer experience has been proven. It's real, and your employees matter. What is the employee experience? Let's go back to listening to employees and improving the employee experience.

Customer Experience 49

Customer Experience Employee Experience Workshop Culture 49

One Millimeter Mindset

APRIL 8, 2019

Engage me to present a Storytelling for STEM Professionals and Left Brain Thinkers speaking program. . Discover how one of my Storytelling for STEM Professionals and Left Brain Thinkers keynotes and workshops can solidify, rather than segment, your organization. Because your employees, and what they “do,” is absolutely fascinating!

Presentation 75

Presentation Workshop Communication Download 75

Think Customers

JUNE 16, 2022

To truly stand apart from competitors and be something customers want to keep coming back to, brands must embrace the Total Experience – a more holistic, unified experience for everyone who engages with a brand (employees, customers, partners, and other key stakeholders). So, how can brands embrace the Total Experience?

E Commerce 52

E Commerce Telecommunications Touchpoint Brands 52

Wootric

FEBRUARY 14, 2019

She has experience in both helping companies understand their employees and customers and identifying what drives retention, satisfaction, engagement, and the overall experience – so that, together, they can design a better experience for all constituents. Colin Shaw. Jeannie Walters. Joey Coleman.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

One Millimeter Mindset

JUNE 3, 2019

In addition, these assumptions about professional speak impact productivity, profitability, colleague and employee experience and customer experience, as well. Engage me to break down communication barriers. And not necessarily as positively as you think. Contact me here. Subscribe to my blog.

Workshop 70

Workshop Communication Download Employee Experience 70

One Millimeter Mindset

DECEMBER 8, 2020

Engage me to present a One Millimeter Mindset program! Why remain an order-taker when you can evolve into an innovator? Take these next steps. Planning your next team, corporate or association meeting? Searching for a one-on-one catalyst to get you unstuck? Delivered virtually or in-person. Contact me here.

2021 115

2021 Innovation Workshop Leadership 115

One Millimeter Mindset

JANUARY 14, 2021

The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. Engage me to present a One Millimeter Mindset program! When you are managing teams for innovation, everyone focuses on creating better and better solutions. Let’s take these next steps forward, together. Contact me here.

Innovation 91

Innovation Management Workshop Leadership 91

Lumoa

MAY 5, 2022

A holistic understanding of customer experiences can help close the gap, strengthen the brand and open up new opportunities for profitable growth. Good customer experiences affect customer satisfaction and loyalty and have become a significant strategic differentiator that can strengthen your brand.

Customer Experience 110

Customer Experience E Commerce Consulting E-support 110

One Millimeter Mindset

FEBRUARY 13, 2019

A valuable association chapter member experience is the lifeblood of an association chapter. Yet, like their business counterparts, state chapters of national associations can struggle to retain an actively engaged and growing membership. Is chapter leadership actively engaged in making each member welcome throughout each meeting?

Workshop 63

Workshop Leadership 2019 Books 63

One Millimeter Mindset

MAY 26, 2020

Babette Ten Haken’s One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. So you build trust and lead to retain employees and clients.

Workshop 114

Workshop 2020 Communication Presentation 114

Calabrio

MAY 10, 2019

In this foundational course, Michael Chiu, Sr Director Analyst at Gartner, will walk you through what customer experience is, how to get started and how to measure your progress. How Superior Employee Experience Drives Superior Customer Experience. Thursday, 23 May 10:45 am.

2019 40

2019 Technology Insights Customer Experience 40

One Millimeter Mindset

MARCH 18, 2019

I survey the STEM professionals and left brain thinkers I speak to and conduct workshops for. Yet, the same two-thirds of these workshop attendees tell me that the people sitting around the table do not know who they are and what they do. Or are you actively engaged? On a weekly basis, at the very least. Why is that?

Workshop 72

Workshop Customer Retention Communication Culture 72

ShepHyken

JUNE 5, 2023

7 Simple Keys to Customer Loyalty by Alicia Lavay (Retail Customer Experience) It’s more than bad taste; it’s bad business. Here is an excellent interview on how retail (and other industries) will benefit from the power of using this technology to create a better customer experience.

Article 15

Article Customer Service 2023 Retail 15

One Millimeter Mindset

SEPTEMBER 17, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. By better serving each other, you are better able to serve your clients together. One Millimeter Mindset. Planning your next team, corporate or association meeting? Delivered virtually or in-person. Contact m e here.

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Workshop Leadership Communication Presentation 106