CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Careful tracking of these objectives will also facilitate post-event analysis.

Events 95

Events Entertainment Transportation Workshop 95

InMoment XI

OCTOBER 17, 2023

They’re constantly changing and adapting to world events, new trends, upgraded technology, and more. Your experience-level goals may look like increasing your net promoter score (NPS) by a certain number in the next year, or launching QR codes surveys. And that’s a good thing!

Customer Experience 493

Customer Experience Net Promoter Score ROI NPS 493

delighted

APRIL 1, 2024

Putting on a successful event is no easy feat: a lot goes into creating a positive event experience for attendees, from finding compelling speakers to inviting the right sponsors. One way to measure attendee satisfaction is by surveying them after the event with the right post-event survey questions.

Events 100

Events Feedback Net Promoter Score Touchpoint 100

Brandwatch CX

DECEMBER 20, 2023

Running an event? Using Twitter to promote it? Having a Twitter hashtag as part of your event marketing can be a great way to drum up interest before, during and after the occasion. Here are some tips for choosing and utilising an event hashtag that will be a success: 1. Do you have any tips or experience to add?

Events 78

Events Presentation Marketing Engagement 78

GetFeedback

APRIL 29, 2019

Event feedback. At different points in the event—after check-in, a keynote, or the event is over—send an SMS survey to gauge how your attendees felt about the experience. The Ultimate Guide to Event Surveys. A comprehensive list of pre and post event survey questions. Read Article. Transportation feedback.

Net Promoter Score 265

Net Promoter Score NPS Healthcare Events 265

GetFeedback

FEBRUARY 6, 2019

Event planning is an adventure, to say the least. Locking down the venue, getting people registered, promoting it across channels, working out the logistics… the list goes on and on. Even if it goes off without a hitch, the event doesn’t end when the clock strikes 12. Would you attend another event with us?

Events 276

Events Feedback 2014 Presentation 276

BirdEye

NOVEMBER 21, 2023

Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events. Recommended read: 4 Key tips to getting more Houzz reviews 8. How can your interior designing business implement this strategy?

Marketing 111

Marketing Social Media Advertising Workshop 111

BirdEye

MARCH 11, 2024

This is a golden opportunity for multi-location businesses to use virtual events as a powerful tool to engage with local communities and enhance brand reputation. A critical element of your event’s success lies in the visual appeal of your Facebook event cover photo. Where will your Facebook event photo appear?

2024 59

2024 Events Social Media Demo 59

Brandwatch CX

DECEMBER 20, 2023

Running an event? Using Twitter to promote it? Having a Twitter hashtag as part of your event marketing can be a great way to drum up interest before, during and after the occasion. Here are some tips for choosing and utilising an event hashtag that will be a success: 1. Do you have any tips or experience to add?

Events 66

Events Presentation Marketing Engagement 66

Retently

OCTOBER 16, 2023

In a 2003 Harvard Business Review article , Fred Reichheld introduced Net Promoter Score® as a new measure of customer loyalty and satisfaction. That makes the Net Promoter Score, as of 2023, 20 years old — an eternity for a customer success metric in the fast-paced world of technology.

Net Promoter Score 147

Net Promoter Score Metrics NPS Customer Satisfaction 147

BirdEye

OCTOBER 30, 2023

Promote content with location-based hashtags 7. Promote business with local content 9. Organize local events 10. For example, if you have a physical store in town, you’ll want to market to locals living within a short distance away online, promoting your physical store with digital channels. Know your competitors 4.

Social Media 59

Social Media Marketing Events Advertising 59

Lumoa

JANUARY 2, 2023

One tool businesses can use to capture valuable insights is the transactional Net Promoter Score (tNPS). What is the difference between transactional NPS (tNPS) and Net Promoter Score (NPS)? Alright, we get that it’s important for businesses but, what exactly is Transactional Net Promoter Score (tNPS)? Key Takeaways.

Net Promoter Score 83

Net Promoter Score NPS Events Customer Satisfaction 83

Retently

MAY 26, 2023

If you’re part of a brand management or customer success consultancy, Net Promoter Score® could be the all-in-one customer satisfaction metric you’ve been looking for. Designed to accurately assess customer sentiment, Net Promoter Score has several benefits that other customer satisfaction metrics don’t.

Net Promoter Score 146

Net Promoter Score Consulting NPS Customer Success 146

Optimove

MARCH 14, 2024

See the difference control groups make in this guide Download Now Why it Matters: With past major sporting events yielding double the revenue compared to the off-season, the Euro 2024 is a marketer’s golden ticket to success and presents a significant opportunity for operators worldwide.

2024 52

2024 Marketing Sports Multi-Channel 52

Totango

MARCH 8, 2022

Promoting CS thought leaders. In particular, be aware of any community guidelines regarding product promotion. Some communities may allow direct product promotion under certain conditions, while others may only allow indirect promotions, such as linking to your site in a profile. Soliciting CS opinion polls. CS in Focus.

2022 115

2022 Customer Success White Paper Social Media 115

Joe Rawlinson

OCTOBER 20, 2022

And a dedicated event management integrated ticketing system helps you keep the event in sync throughout the process as a central hub that can control various aspects of the event and provide directions and everything needed in one place. . All of which should be essential aspects of your event marketing strategy.

Events 78

Events Sales User Experience Social Media 78

BirdEye

MAY 3, 2023

The right marketing channel: Allows you to reach diverse audiences Is ideal for promoting specific products and services Increases brand visibility Boosts audience engagement Builds online communities with loyal patrons for your brand Every marketing channel has its core demographics; businesses may need more than one to reach their target audience.

Marketing 98

Marketing Social Media B2C Multi-Channel 98

SurveySparrow

JANUARY 31, 2024

But what if there are alternatives to net promoter score? Net Promoter Score (NPS) is like a report card for your business. Based on that score, the customer base is divided into Promoters, Passives, and Detractors. Promoters (9-10) : Happy customers who love and recommend your business to others. What does that mean?

Net Promoter Score 52

Net Promoter Score NPS Effort Score Metrics 52

CSM Magazine

AUGUST 21, 2023

Use customer data to tailor your marketing messages, offer personalized recommendations, and create customized promotions and offers. Use platforms like Facebook, Instagram, and Twitter X to share news and updates about your brand, offer promotions, and respond to customer comments and feedback.

Retail 52

Retail Customer Engagement Engagement Social Media 52

BirdEye

APRIL 18, 2023

It can be used to increase your business’s online visibility, promote special offers and discounts, and generate leads for your business. It’s an ideal way of promoting your business to a local audience. Then outline how people can join the contest and create a post to promote it. It can be a gift card, free service, or product.

Advertising 98

Advertising Social Media Events Magazine 98

Optimove

APRIL 2, 2024

Like every sporting mega event, Euro 2024 will attract a wave of new players. Key Takeaways: Mega-events draw in a surge of new and reactivated players, making it crucial for operators to focus on retaining and engaging them with tailored marketing strategies. It’s also a huge opportunity for operators.

2024 59

2024 2022 Insights Events 59

BirdEye

NOVEMBER 7, 2023

Table of contents 31 brilliant car sales email template examples you can use How to write a convincing email to promote your car business? Holiday promotion email Subject: Unwrap Joy this Season with Our Festive Car Deals! Discover our special promotions designed to bring joy and savings to your car shopping.

Sales 115

Sales Automotive Advertising Demo 115

Hallmark Business Connections

JULY 27, 2021

Test the Waters: Try Life Event Marketing. Life event marketing can be described as “connecting with a customer on a personal and emotional level—particularly during a unique life moment—in order to trigger a response that results in higher company profits and customer loyalty.” Incorporate social media.

Marketing 98

Marketing Events Social Media 2021 98

BirdEye

MAY 30, 2023

Provide incentives Offering incentives like discounts, giveaways, or other promotions is another great way to encourage participation and get better response rates. Event feedback surveys Event feedback surveys gather feedback from attendees to improve the planning and execution experiences of future events.

Insights 95

Insights Net Promoter Score Events Feedback 95

CSM Magazine

JANUARY 18, 2024

“We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabio Group. We couldn’t have asked for a better keynote to round off what is set to be another thought-provoking event.”

Events 52

Events 2024 Innovation Technology 52

Optimove

AUGUST 30, 2022

What do you need to do next to make Black Friday 2022 one of your most profitable events of the year? Focus on your ad creative to emphasize unmissable deals and promotions that could provide the nudge new customers are looking for to download your app – and don’t forget to create a sense of urgency! Dive in and get started!

Sales 52

Sales Download 2022 Events 52

Retently

NOVEMBER 17, 2023

From tracking the real, long-term results of a campaign to judging the potential for customers to refer your company to their friends and colleagues, Net Promoter Score is a versatile metric that belongs in any marketing manager or consultant’s arsenal. This gives you a Net Promoter Score that serves as a customer satisfaction baseline.

Net Promoter Score 78

Net Promoter Score NPS Marketing Management 78

Steve DiGioia

MAY 23, 2022

Feature neighborhood leaders in your marketing and in-store promotions. Or you can promote those small but excellent businesses that may be off the usual tourist routes. Plan an event that features one of your products. Events are great ways to get potential new customers from the neighborhood.

Sports 144

Sports Fashion Hospitality Hotels 144

Optimove

AUGUST 15, 2023

When scanned, QR codes can direct customers to product pages, promotional offers, or video demonstrations. Social Media Engagement : Share QR codes across your social platforms to grant quick, easy access to contests, promotions, and captivating content. For instance, during their latest campaign, Nike (yep, they’re on it!)

Brands 52

Brands Marketing 2025 Events 52

Retently

OCTOBER 26, 2023

One of the biggest benefits of Net Promoter Score® is that it gives you timely, relevant customer feedback when you need it most. Also, should you let it affect your Net Promoter Score? To get the most from NPS, act as quickly as possible People like to talk about simplicity as the biggest strength of the Net Promoter Score.

Net Promoter Score 148

Net Promoter Score NPS Feedback Customer Satisfaction 148

BirdEye

APRIL 28, 2023

Virtual events and webinars Content also comes in the form of virtual events, podcasts, and webinars. Webinars offer a cost-effective way to promote your insurance business by sharing helpful information with viewers. They are interactive, engaging, and educational virtual events.

Insurance 98

Insurance Marketing Social Media Loyalty Programs 98

Zonka Feedback

DECEMBER 23, 2020

Net Promoter Score (NPS) is widely used among businesses to measure the experience and satisfaction level of customers. However, while using the Net Promoter Score , a key factor that you need to determine is when you want to conduct the NPS Survey - on regular intervals like monthly, quarterly or annually, or after an event or transaction.

Net Promoter Score 98

Net Promoter Score NPS Events Measurement 98

Totango

FEBRUARY 23, 2022

To manage customer journeys and promote customer growth, SaaS companies frequently plan journeys out using a visual aid called a customer journey map. Advocacy : a satisfied customer becomes a loyal promoter of your brand, making recommendations to friends and colleagues. Flagging events that require action.

Customer Journey 110

Customer Journey Customer Journey Mapping Touchpoint Events 110

Totango

AUGUST 25, 2022

SaaS customer engagement strategies promote higher engagement, more successful outcomes, and more satisfying experiences. Customer engagement supports your customer success strategy by planning engagements that promote customers’ successful outcomes. What Is SaaS Customer Engagement?

Customer Engagement 96

Customer Engagement Engagement Net Promoter Score Metrics 96

BirdEye

AUGUST 25, 2023

They can now connect with people, build communities, and promote products to the point of sale. Promoting your social media with helpful content, regular posting, and growing your audience informs the algorithm that customers desire your brand. An effective way to use your Facebook shop is by staging a live sales event.

Social Media 98

Social Media E Commerce Advertising 2025 98

BirdEye

APRIL 20, 2023

You can also use local groups and hashtags to promote your business, letting you put your brand in front of an audience that is more likely to become customers. Offline advertising and promotions Offline advertising and promotions work best with a targeted approach. It’s not necessary to use all of these at once.

Social Media 98

Social Media Multi-Channel Metrics Advertising 98

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Host Events & Webinars Events provide people with an opportunity to come together in a physical space to discuss common interests and related topics.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52