Thematic

APRIL 3, 2024

77% of customers prefer brands that listen to them. Improved Product Development: Voice of the Customer data pinpoints desired features, unmet needs, and friction points in existing offerings, fueling innovation and ensuring your products genuinely resonate with your target market. Analyze results with a "so what?"

Social Media 62

Social Media Feedback NPS Insights 62

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

2024 52

2024 Webinar Roadmap Events 52

ShepHyken

APRIL 22, 2024

These components comprise their “brand love” score, a research tool developed by brand-tracking and measurement firm BERA that has been integrated into Innocean’s proprietary process. My Comment: Irrational Love is a new phrase for me – and probably for you, too. Well, don’t wonder.

2024 78

2024 Article Customer Service E Commerce 78

SurveySparrow

MARCH 24, 2024

In this article, we will explore the significance of the discovery phase in the development of customer feedback tools and how it contributes to the success of brands in understanding and meeting customer expectations. However, the development of these customer feedback tools requires a crucial phase known as the discovery phase.

Feedback 52

Feedback Multi-Channel Customer Insights Insights 52

SurveySensum

APRIL 1, 2024

Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth. Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand.

Brands 52

Brands Social Media Feedback Loyalty 52

Kustomer

JANUARY 7, 2024

Intercom has earned a respectable brand name as an AI-powered messaging and help desk system. Intercom’s pricing starts at $39 per seat / per month for the essential plan, but it doesn’t offer the same features as the advanced and expert plans. What to look for in an Intercom alternative ?

2024 97

2024 E Commerce E-support Social Media 97

CSM Magazine

APRIL 17, 2024

The difference between a bot that enhances customer experience and one that frustrates users often lies in its features. Here’s a look at 10 essential chatbot features that ensure your company’s move to AI assistance is a resounding success. But not all bots are created equal. Security and Compliance Security is non-negotiable.

Multi-Channel 52

Multi-Channel Social Media Customer Confidence Customer Experience Management 52

SurveySparrow

FEBRUARY 22, 2024

Let’s start by understanding the key features a customer retention software must have. 5 Key Features to Look for in Customer Retention Software You are on the lookout for a customer retention software, and whether the tool you need is on the list or not, you will acquire one nonetheless.

Customer Retention 52

Customer Retention 2024 E-support Loyalty Programs 52

Lumoa

JANUARY 8, 2024

Key Features and Benefits of Text Analysis Software When you’re in the market for text analytics software, it’s not just about slick interfaces (UI) or smooth user experiences (UX). Just focus on the features and benefits that will help your decision-making more efficient and cut through the clutter. Their customers?

Social Media 157

Social Media Feedback User Experience Insights 157

SurveySparrow

MARCH 12, 2024

Price tags, features, use cases—it’s a lot to sift through. We’ve zeroed in on the top website feedback tools for 2024, making it easy for you to enhance your site, whether brand new or needing a little love. Key Features of SurveySparrow: Conversational Interface : Engage users with a chat-like experience. Let’s go!

2024 52

2024 Feedback User Experience Insights 52

SurveySparrow

FEBRUARY 18, 2024

And guess what, out of the lot, I have picked the top 10, and jotted down their best features, pricing plans, and a bit about why you should use them! Key Features Survey Creation Made Simple Easily create surveys with the intuitive survey wizard and access a vast email library and embedded thermometer templates.

2024 52

2024 Multi-Channel E Commerce Tourism 52

Team Support

APRIL 17, 2024

It's not just about solving customer issues but creating a seamless, responsive, and personalized service experience that can significantly impact your brand's reputation and your bottom line. A live chat feature satisfies this demand by providing real-time assistance, significantly enhancing customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Loyalty Customers Communication 52

Feedbackly

AUGUST 3, 2023

While many brands know the importance of collecting feedback, not everyone carries out a systemic approach to using them for improvement. But, a good feedback management process can make a positive difference in a brand. Collecting Feedback The first step is to gather customers’ input about the experience of engaging with your brand.

Feedback 98

Feedback Customers Touchpoint NPS 98

BirdEye

NOVEMBER 15, 2023

When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. Let’s dive in.

Retail 111

Retail Brands E Commerce Demo 111

SurveySensum

MARCH 19, 2024

Picture this : You receive a CSAT survey after your recent purchase at a clothing brand. What other brands do you consider when purchasing [product/service]? What improvements would you like to see from our brand in the future? Brand Awareness Survey Questions Have you heard of our brand before taking this survey?

Net Promoter Score 52

Net Promoter Score Demo Feedback Presentation 52

ShepHyken

SEPTEMBER 10, 2023

They quickly switch from one brand to another if these needs aren’t met. For some small brands, a viral moment can be game-changing for putting their brand on the map, and for larger retailers, it can draw attention to a new product line to significantly boost sales. How to Make Loyalty a New Business Line for your Brand?

Article 78

Article 2023 2028 Customer Service 78

SurveySensum

MARCH 20, 2024

If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. A Customer Experience Management tool or software helps businesses monitor, manage, and improve the overall customer experience with their products, services, or brand.

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

BirdEye

DECEMBER 20, 2022

For a business, this can be intimidating because there are countless features you can use to promote your campaigns, products, and services. Use the geotagging feature. One way to do this is by leveraging the geotagging feature in Instagram. Content design and branding guidelines. Find the best time to post.

Social Media 98

Social Media Brands Definition Engagement 98

Lithium

FEBRUARY 6, 2024

Marketing Fresh Features Ep 3, January 2024 | Khoros Social Media Management Check out these new social media software capabilities that make social publishing and engaging even easier. Now Available: Publish Stories directly to Instagram One of the most requested SMM features is now available! Community Aurora 23.12

2024 52

2024 Social Media Events Engagement 52

SurveySensum

MARCH 15, 2024

You can analyze real-time data, gather comprehensive insights from journey-based dashboards, and identify your customer’s needs with the text analysis feature. Best Features: Best-in-class features are provided by SurveySensum to enable effective market research. This tool is ideal for both beginners and seasoned professionals.

2024 52

2024 Marketing Demo NPS 52

Totango

FEBRUARY 11, 2022

B2B customer experience consists of the total set of thoughts, emotions, and behaviors that B2B clients undergo when interacting with your brand. This encompasses interactions with your brand during all stages of their customer journey , including before purchase, during the buying process, and after making a purchase.

B2B 107

B2B Customer Experience B2C Net Promoter Score 107

Optimove

FEBRUARY 13, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Valentine’s Day is a reminder to rekindle the love story between a brand and its customers. Optimove’s most captivating features – Opti-X and real-time – can reignite the spark. For more insights, request a demo.

Download 59

Download Return on Investment Loyalty ROI 59

Doing CX Right

MARCH 3, 2024

Stacy Sherman and featured guest, Thom Singer, explain how to strengthen brand loyalty through superior customer service, in-person connections, and active listening. Listen to Doing CX Right podcast now. The post Cultivating Community and Conversations in Customer Service appeared first on Doing CX Right.

Customer Service 52

Customer Service Loyalty Connections Customers 52

SurveySensum

JANUARY 18, 2024

Consider a scenario where a beauty brand identifies a customer who frequently purchases skincare products. Imagine a customer purchasing a camera; they might receive a thank-you SMS saying, “Thank you for choosing [Brand]! This makes customers feel seen and appreciated throughout their journey with the brand 2.

Marketing 52

Marketing Fashion Demo Customer Journey 52

Beyond Philosophy

APRIL 11, 2024

To get us started with our answer, we turn to Eckhart Boehme , Founder and Managing Director of Unipro Solutions , who contacted us as part of our podcast’s “ None of Us Are as Clever as All of Us ” feature, where people submit their ideas, and thoughts, opinions, reports, statistics, or whatever else. I thought I would share it here as well.

Books 78

Books Customers Insights Marketing 78

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. Use Facebook’s live video feature to conduct virtual tours of your listings or to host Q&A sessions about the real estate market. Setting clear objectives will guide your content and activities on social media.

Social Media 59

Social Media Sales Advertising Connections 59

SurveySensum

MARCH 7, 2024

This article aims to delve into the nexus between CSR and customer loyalty , exploring the ways in which socially responsible practices , such as considering CSR impact on customer loyalty, can enhance brand image, drive customer loyalty, and contribute to long-term business success. CSR provides a valuable avenue for differentiation.

Loyalty 52

Loyalty Competitive Advantage Connections Demo 52

SurveySparrow

NOVEMBER 29, 2023

Have you ever wondered what makes a brand stand out in the crowd? It involves the features and attributes that make a product unique and valuable. It captures the core attributes, unique features, and values it brings to the audience. Features Highlighting the distinctive features of the product is pivotal.

Consumers 52

Consumers Innovation Loyalty User Experience 52

BirdEye

MARCH 15, 2024

Moreover, businesses can further leverage this Instagram feature to curate relevant information, repost user-generated content, catalog important business information, and save them to Instagram highlights. Import the brand color palette to your phone. Click the “Sticker” feature. Delete the branded color palette image.

Social Media 64

Social Media Multi-Channel Demo Brands 64

SurveySensum

FEBRUARY 28, 2024

We’ve included comprehensive feature lists, pros, cons, and pricing details for each tool to assist you in making an informed decision for your business. These tools typically offer customizable survey templates, anonymous submission options, robust reporting features to analyze feedback data, and more. So, let’s dive in!

2024 52

2024 Feedback Demo Social Media 52

CSM Magazine

MARCH 5, 2024

Gamification elements, rewards, and social features can motivate patients to continue their treatment plans and adopt healthy behaviors. Custom app development benefits Here are the significant custom patient engagement mobile app development advantages: Targeted features: address specific patient needs and workflows, unlike generic apps.

Engagement 52

Engagement Healthcare Hospitality 2030 52

Team Support

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. AI-powered features such as suggested solutions and automatic chat summarization can speed up time to resolution and improve overall customer satisfaction.

Omnichannel 105

Omnichannel Social Media Customer Satisfaction Customer Centricity 105

Magellan Solutions

AUGUST 10, 2023

This is especially true if you’re not only after social networking but also for brand awareness. Social Media Listening and Sentiment Analysis In real-time, you can use AI-powered social media listening tools to monitor brand mentions, customer conversations, and industry trends.

Social Media 98

Social Media Advertising Metrics Insights 98

SurveySensum

FEBRUARY 1, 2024

Trustpilot says 9 out of 10 people read reviews before buying something, and 66% trust a brand more if they see good online reviews. Prioritizing Features: Helps decide which product features matter most to users. Social media engagement tracks sentiment and identifies trends through brand mentions and direct messages.

Innovation 52

Innovation Feedback Multi-Channel Demo 52

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Despite Zendesk’s shortcomings, they’re still a powerhouse player in the market, so here’s a breakdown of their most popular features along with the advantages and disadvantages of each.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

Team Support

APRIL 3, 2024

It integrates with prominent client support features, including robust ticket management, collaborative environments, advanced reporting and analytics, task automation, and numerous other capabilities. With features like the Water Cooler, Discussion, and Waterfall, your team can easily share information and collaborate effectively.

Omnichannel 52

Omnichannel Social Media Customer Relationship Management Communication 52

BirdEye

JANUARY 17, 2024

Juggling multiple social media profiles across various locations is no small feat — it’s a make-or-break task for your brand’s online presence. And the wrong post at the wrong time can torpedo your brand’s reputation faster than you can say “delete!” Posting without guardrails in place is risky business.

Social Media 109

Social Media Multi-Channel Demo Feedback 109