Education Services Group

JUNE 24, 2022

We get about 200 feet onto the bridge before Jenny lets go of my hand—apparently, I’m too clammy, but more importantly…why isn’t she? At least there are iron gated railings along the sides—and the bridge is a good six to eight feet wide so I should be okay if I hang out in the middle. But I’ve never seen her so calm. I don’t buy it.

Customer Success 98

Customer Success Net Promoter Score ROI Customers 98

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. You will continue using it, right? You will also share your positive experiences with your friends and colleagues.

Insights 52

Insights Customer Experience Metrics NPS 52

Kustomer

MAY 6, 2021

Wade Radcliffe was the Director of Business Development at Streem , a company that offers a visual layer to the world of CX, and understands the need to integrate multiple channel communication. When one starts to paint with their words, that’s when visual communication should come into play. Listen to the full episode to learn more.

Contact Center 98

Contact Center Communication Measurement Download 98

CustomerSuccessBox

APRIL 29, 2022

You don’t want to be in such a tricky situation, do you? Plan the best SaaS Retention strategies that ensure customers stay with you for long. The moral of the above story is- If you have a high customer churn rate, no matter how many new clients you get, your business and revenue will suffer.

Customer Retention 52

Customer Retention Metrics Seminar B2B 52

PeopleMetrics

FEBRUARY 25, 2022

Customer experience (CX) has become an essential cornerstone of modern business strategy. It helps you improve customer retention rates, efficiently focus on your highest-impact customers, and continually improve your services. Developing a world-class CX strategy is well worth the investment of your time!

Customer Experience 71

Customer Experience Net Promoter Score Touchpoint Customer Journey Mapping 71

Gainsight

APRIL 27, 2022

After all, internal quarterly business reviews (QBRs) can contain helpful information in those slides. QBRs are rituals that allow teams to step back from their daily grind and align with the bigger picture. Here are some more ways you can start embracing more positive QBR meetings: 1. One hundred slides? Sign us up!”

Customer Success 59

Customer Success Insights Culture Engagement 59

BirdEye

JULY 11, 2023

Instagram is a wonderful place to showcase your brand. But your business needs more than just a great photo or video to drive engagement. Adding captions for your Instagram posts is critical to finding success on Instagram. The best Instagram captions add flavor and value to your posts.

Social Media 40

Social Media 2023 E Commerce Download 40

Education Services Group

AUGUST 4, 2021

But addressing churn is an essential part of the work of every company with a subscription-based business model. You can’t avoid it. So, what can you do? You can face it head-on, do the work to uncover the reasons your customers churn, and become a better, healthier, more mature company as a result.

Metrics 52

Metrics Definition Customer Success Consulting 52

Kustomer

APRIL 29, 2021

These phone calls are a goldmine of data information and companies should do everything they can to gather this data, as it is helpful for a multitude of reasons. The technology’s improved where they can take thousands, millions of calls, do their analysis on it and actually make business decisions. Change in product.

Call Recording 98

Call Recording Customers Sales Contact Center 98

ClearAction

MAY 18, 2017

They are twice as likely to identify and solve product issues and to make strategic decisions more customer-centric. Tweaks to VoC business-as-usual (the list in the opening paragraph above) are not likely to be enough to transform your VoC into a CX Transformer (truly transforming CX, ROI, and business growth).

ROI 54

ROI Feedback Insights Financial 54

Gainsight

APRIL 12, 2023

This article was originally published on SaaStr “I never make the same mistake twice. I make it 5 or 6 times, just to be sure.” – Random quote I found on the Internet If that doesn’t describe the CEO experience, I don’t know what does. Here are my 10 greatest (worst?) We should give them a chance.

2014 52

2014 Chief Customer Officer Sales 2013 52

C3Centricity

OCTOBER 1, 2019

Imagine my surprise therefore when I got the following email a day or so after submitting my review: “Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

Customer Satisfaction 72

Customer Satisfaction Hotels Marketing Customer Centricity 72

CustomerSuccessBox

OCTOBER 2, 2019

No matter what product or service you offer, seeing a new customer experience success with said offering is what it’s all about. First of all, it’s proof positive that your service provides the value you’ve aimed for it to provide. . Now, there’s no guarantee that your customers will experience such success with your software.

Customers 88

Customers Presentation Engagement Events 88

SurveySparrow

SEPTEMBER 19, 2019

Do you have any trouble at all remembering Nike’s swoosh logo or KFC’s colours? Do these brands’ colours, logos, mascots, etc, strike an immediate chord with you? If you see a yellow-colour arch in the shape of the letter ‘M’, your mind immediately screams McDonald’s. Why do you need a brand identity?

Brands 64

Brands Brand Values Social Media Innovation 64

SurveySparrow

JULY 4, 2021

Think about the mobile or laptop you use. Are they simply for getting your work done, or do you feel emotionally attached to the brand? Why do you prefer purchasing your coffee from Starbucks? Why do you like to binge-watch on Netflix? Why do you shop on Amazon? .

Brands 52

Brands Social Media Advertising Connections 52

Russel Lolacher

JANUARY 23, 2022

A few reasons Vernon is awesome – he’s an Adjunct Professor of Podcasting at the UMSL School of Business at the University of Missouri, wrote a book called Master Your Message, host of his own podcast called The Social Strategy Podcast, consultant, speaker and all around adorable guy. How to market your podcast internally.

Culture 98

Culture Engagement Employee Experience Sales 98

ProProfs Chat

MARCH 30, 2018

Whenever you plan to open up a business, what’s the first thought that strikes you? Do you plan on achieving a certain goal in a specific period? Do you wish to achieve great profits and start gaining a good head start over other newbies in the market? Your customers make you the breadwinner of your company.

Customer Satisfaction 111

Customer Satisfaction Contact Center Net Promoter Score Customers 111

Kustomer

NOVEMBER 1, 2021

Given his past experience and insightful courses, businesses would benefit from his advice in this episode. By learning to leverage these platforms and channels, businesses will notice an increase in customer satisfaction. Simply using the digital channels is not enough, instead these tools should be used with purpose and strategy.

Customer Service 97

Customer Service Social Media Customers Customer Satisfaction 97

Amity

NOVEMBER 28, 2018

Can you tell us about your responsibilities at Densify? How did you get started in Customer Success, and how has your path led you to your current role? You’re just listening to the complaints, and reacting to the client’s request. I’ve been working there for two and a half years.

Customer Success 106

Customer Success Books Competitive Advantage Customers 106

SurveySparrow

SEPTEMBER 6, 2019

As a part of the customer experience program, Customer Lifetime Value is one of the key metrics that need to be tracked. It is the measurement of the value a customer brings to your company after the first purchase till the end. For starters, it helps you gauge a cost per acquisition that is reasonable.

Social Media 51

Social Media Metrics Customers Presentation 51

LiveChat

NOVEMBER 9, 2015

If you’re an entrepreneur you probably care about social media strategy. And if you do some creative stuff you care even more about creating a following. Your social content promotes your business, converts readers, and generates profit. Or maybe you just sit there wondering why you don’t get any.

Social Media 77

Social Media Books Blog Advertising 77

Kustomer

APRIL 9, 2020

John is an entrepreneur and has three businesses. As a keynote speaker, John is committed to helping people understand customer experience and he strives to improve that aspect within businesses. Why a Recession is Good for Businesses. Showing Compassion to Your Customers. Listen to the full podcast below.

Loyalty 59

Loyalty Airlines Leadership 2021 59

Survicate

MAY 6, 2019

Customer feedback is a powerhouse of ideas that have a lot of potential for your business strategy. And it’s even more valuable if you’re looking for fresh ideas to accelerate your marketing efforts. You may know your product well, but your customers know it better, as they use it on a daily basis.

Feedback 40

Feedback Innovation B2C Workshop 40

SurveySparrow

OCTOBER 10, 2019

Here’s an article that has the answers to all your questions concerning Dreamforce 2019. We bet you are gonna register yourself for this biggie after reading through. So, here’s addressing the inevitable question that’s popping into your minds. Dreamforce 2019 is round the corner and we can’t keep calm!

2019 73

2019 Events Workshop 2018 73

Kustomer

JULY 2, 2020

Al has a particular expertise in helping businesses grow and he applies those kinds of principles into helping others understand tiered customer service. Al and Gabe discuss what tiered customer is, when it should be applied, and common application challenges. Which Types of Businesses Should Have Tiered Service Experiences.

Customer Service 59

Customer Service Banking E-support E Commerce 59

LiveChat

JANUARY 17, 2017

If you’re an entrepreneur you probably care about social media strategy. And if you do some creative stuff you care even more about creating a following. Your social content promotes your business, converts readers, and generates profit. Or maybe you just sit there wondering why you don’t get any.

Social Media 48

Social Media Marketing Books Blog 48

Russel Lolacher

JANUARY 2, 2023

Why treating people well isn’t a campaign. How Stop, Start, Continue can help your leadership. My problem is when you (leaders) assume you do know, or when you assume you’re better. Because you’re not.” Well, virtually anyway, and here’s why he is awesome.

Leadership 52

Leadership Culture Books Financial 52

Kapta Customer Success

JANUARY 31, 2018

We sat down to talk about Customer Success, Key Account Management, and how to drive real success with your most important clients. In this interview, you will learn: How to build proactive Customer Success Plans. Why it’s important for Customer Success teams to be prescriptive with their clients. A CX Consulting.

Customer Success 45

Customer Success Communication Customers Sales 45

Kustomer

SEPTEMBER 24, 2020

Given his past experience and insightful courses, businesses would benefit from his advice on this episode. By learning to leverage these platforms and channels, businesses will notice an increase in customer satisfaction. Simply using the digital channels is not enough, instead these tools should be used with purpose and strategy.

Customer Service 52

Customer Service Social Media Customers Customer Satisfaction 52

Integrity Solutions

SEPTEMBER 28, 2023

It’s never been more important to understand your customers and what they value. When you add real value through problem solving, asking questions and continually presenting new ideas and insights, your customers will view you as a trusted advisor and partner, not just a vendor.

Customer Service Training 110

Customer Service Training Customer Service Contact Center Culture 110

Grade.us

SEPTEMBER 3, 2019

your clients expect perfection. You're dealing with a layered set of expectations here. Clients want you to get things right, the first time. Here's a common scenario. Here's a common scenario. It's also the unspoken barrier that determines whether or not you'll be able to earn the five-star reviews you deserve.

Competitive Advantage 36

Competitive Advantage Feedback Management Sales 36

BirdEye

OCTOBER 26, 2023

For businesses, customer feedback is the anchor to growth, improving customer experience , and increasing revenue. Through the power of AI and automation, businesses can revolutionize the ways they gather, analyze, and capitalize on customer feedback.

Feedback 111

Feedback Customer Journey Call Center Customers 111

RapportBoost

NOVEMBER 5, 2018

We were honored to be a part of this Mitel-sponsored event with our valued client, Heidi Rote, Director of North American Sales Center for Jenny Craig. We welcome your feedback. . I do want to thank Mitel for sponsoring the webinar series and helping us to make this happen. Take a listen!

Contact Center 40

Contact Center Sales Technology Webinar 40

Integrity Solutions

OCTOBER 5, 2022

Customer service used to be viewed as the final link in the overall chain of customer touch points, a responsibility relegated to a department, contact center or automated attendant that would respond to complaints and (hopefully) eventually make things right. But automation, AI, AR, video and others are only tools.

Culture 86

Culture Customer Service Customer Service Training Contact Center 86

LiveChat

MAY 13, 2016

A lot of guides and articles aimed at small businesses often suggest getting tools that are simply too expensive. Even if it is the best thing in the universe, most small businesses will need a less-costly alternative and will often look to free tools. What’s the best part about these free tools? Taking care of your SEO.

Social Media 44

Social Media Communication Document Customer Service 44

SurveySparrow

MAY 4, 2020

Freelancers, independent consultants, small and medium businesses were already opening up to the concept of working out of their homes. Many CEOs of large businesses have opined that they would undoubtedly let their employees work out of their homes regularly even after the lockdown ends. . Make them feel a part of the team.

Customer Service 80

Customer Service Management Document Culture 80

Russel Lolacher

JULY 4, 2022

In this episode of Relationships at Work, Russel chats with co-founder of the CX Accelerator and speaker Nate Brown on how to build build community to benefit your employee experience in your industry. We want to make sure they are meaningful, that they’re giving us energy, that they’re giving us life. Okay, good.

Employee Experience 52

Employee Experience Connections Leadership Definition 52