InMoment XI

JANUARY 17, 2024

Happy customers are more likely to choose the same hospitality brand for future stays or visits, while also recommending the brand to others, contributing to repeat business and long-term profitability. It encompasses every aspect of their stay or visit, from the booking process and arrival to the accommodation, services, and departure.

Guest Experience 260

Guest Experience Hospitality Hotels Travel 260

BirdEye

JANUARY 12, 2024

In this blog, you’ll learn what hyperlocal social media marketing is, why it’s so beneficial, and how to craft a hyperlocal social marketing strategy. This form of marketing tailors content, promotions, and engagement to fit a local community’s unique interests, needs, and cultural nuances.

Social Media 107

Social Media Marketing Events Advertising 107

BirdEye

DECEMBER 5, 2023

87% of consumers did not choose a business if they had a negative review in the last twelve months. 87% of consumers did not choose a business if they had a negative review in the last twelve months. A business’s local reputation is one of the most critical factors contributing to its success in a competitive market.

Management 109

Management Social Media Multi-Channel Feedback 109

BirdEye

APRIL 16, 2024

However, to truly leverage Pinterest, it’s crucial to know how to attract followers effectively. Are you looking to expand your reach on social media and draw more eyes to your website, products, or blog? Let’s get started!

2024 67

2024 Social Media Multi-Channel E Commerce 67

BirdEye

MARCH 29, 2024

How are Instagram Collabs different from tagging? How are Instagram Collabs different from tagging? But, by knowing how to collaborate on Instagram, you can take your content to the audience of both accounts and improve visibility, engagement, and brand awareness immensely. Table of contents What is an Instagram Collab post?

Social Media 57

Social Media Innovation Brands Engagement 57

BirdEye

MAY 13, 2024

How well you know your audience determines the success of your marketing campaigns. Knowing which brands your target audience prefers, how they discover products, and what drives their purchasing decisions allows businesses to craft more targeted and compelling marketing strategies. That’s precisely what audience insight tools do.

Insights 62

Insights Social Media 2024 Multi-Channel 62

BirdEye

DECEMBER 30, 2023

With a vast audience of nearly 240 million daily active users, Twitter – currently called ‘X’ – has become a rich platform for brand exposure and customer interaction. In this article, we’ll teach you how to create a Twitter profile for your business. How to create a Twitter business profile?

Social Media 109

Social Media Advertising E Commerce Tourism 109

BirdEye

MAY 5, 2023

How well you reach your customers to pitch your products depends on how effective your advertising is. And it means you have to get selective about how, when, and where you advertise your business. And it means you have to get selective about how, when, and where you advertise your business.

Advertising 98

Advertising 2023 Automotive Retail 98

BirdEye

NOVEMBER 15, 2023

And the first step is to decide which platforms you’ll focus on. More reviews More revenue Learn how to get more reviews of your retail business with Birdeye. But with countless retail review sites to choose from, where should you focus your efforts? Here are 12 top platforms every retail business should consider.

Retail 109

Retail Brands E Commerce Demo 109

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. In This Article: Why You Need a Customer Experience (CX) Platform Platform Overview Which Platform Fits Your Needs?

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Lithium

FEBRUARY 6, 2024

Celebrating CMAD 2024 with a thank you This month, we recognize and celebrate the efforts of community managers around the world using different platforms and tools to build stronger communities, along with better customer experiences. Choose an Instagram account, and select "Stories" from the placement dropdown menu.

2024 52

2024 Social Media Events Engagement 52

BirdEye

MARCH 29, 2024

These platforms can transform how you connect with clients and improve your real estate reputation management. You’ll learn how to craft a real estate social media strategy that’s not just good but great—bringing in new business. How can real estate agents effectively use social media for marketing?

Social Media 57

Social Media Sales Advertising Connections 57

ShepHyken

JULY 9, 2021

He writes about how to cultivate a customer community. All company leaders know that their customers are the lifeline of their business — without loyal customers who would rather choose your product or service over one of your competitors, your business could ultimately become stagnant and fail. Send a Personal Welcome.

E Commerce 136

E Commerce Social Media E-support Consulting 136

ShepHyken

JULY 19, 2022

Shep Hyken interviews Megan Neale, Co-founder and COO of Limitless , a Gig CX platform that empowers people to earn money by providing brilliant customer service. She shares how brands can leverage brand advocacy and the knowledge of actual product users (customers) to improve customer experience. How does the GigCX work?

2016 126

2016 Contact Center Brands Customer Service 126

BirdEye

MARCH 11, 2024

We also share: 42 platform-specific business hashtags you must use to grow exponentially How to create a memorable hashtag strategy Tips to implement to make your hashtags go viral, and many more! How does the hashtag algorithm work? How to create a memorable hashtag strategy for your brand?

Social Media 70

Social Media Events Connections Engagement 70

2020 Research

APRIL 26, 2023

Bank Crisis Request a consultation with our team to discover how market research can help you support your banking clients and remain a trusted brand. It uncovers the broad picture of what your banking customers want and need and how they feel in the moment. One ripple effect may be the increased cost of lending for banks.

Banking 97

Banking Marketing 2023 Consulting 97

BirdEye

OCTOBER 30, 2023

Choose the right platform 3. Build your community 8. Leverage video content For an in-depth understanding of how to apply these to your marketing strategy, Read the blog or jump to your desired section from the table of contents: What is local social media marketing? Do you know why? Here are 12 ways: 1.

Social Media 57

Social Media Marketing Events Advertising 57

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. Then we’ll consider what to look for in an engagement platform.

Customer Engagement 105

Customer Engagement 2022 Engagement Return on Investment 105

Retently

MARCH 26, 2024

Choosing a survey tool is about more than just the immediate benefits. Choosing a survey tool is about more than just the immediate benefits. It’s about selecting a platform that can grow with your business, adapt to changing needs, and continue to deliver value in the long term.

2024 78

2024 Multi-Channel NPS Feedback 78

BirdEye

SEPTEMBER 4, 2023

Instagram is among the most preferred creator marketing platforms, especially with the new creator marketplace. Finding the right influencer or brand to work with seems challenging, but not if you know how to leverage the influencer creator marketplace to its fullest potential. How can creators join the Instagram Creator Marketplace?

Social Media 109

Social Media Brands Multi-Channel Demo 109

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. Table of contents Choosing the right social media types for your business 1.

Social Media 98

Social Media Brands Entertainment Connections 98

Alida

AUGUST 16, 2016

Online communities have become a necessity in today’s business world. To appreciate just how dominant they have become, consider these stats: According to Forrester Research’s 2015 Customer Lifecycle Journey report, 81 percent of companies now have community-type support channels—a steep increase from 2012’s 67 percent figure.

2015 0

2015 Social Media 2012 Innovation 0

BirdEye

JANUARY 31, 2023

This popular social media platform allows businesses to post updates, advertise special offers and deals, and generate Nextdoor reviews from local customers. Nextdoor is a private social media network that supports meaningful connections between neighbors within communities. Table of contents What is Nextdoor?

Social Media 98

Social Media Multi-Channel Advertising Management 98

BirdEye

MAY 3, 2023

Choosing the most effective marketing channel can make sure that your efforts bring results. A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. These marketing communication channels are pivotal in reaching your target audience.

Marketing 98

Marketing Social Media B2C Multi-Channel 98

BirdEye

MARCH 5, 2024

To help you maximize the full potential of social media, this blog explores how to make social media monitor your digital eyes and ears and impress your audience. Key benefits of social media monitoring for multi-location businesses How to develop an effective social media monitoring strategy?

Social Media 57

Social Media Multi-Channel Insights Brands 57

Kayako

MAY 13, 2022

Three different channels for self-service that are critical for the customer service eco-system: Help Center: a knowledge base where customers can search and find answers to questions and learn how to solve their issues, like updating an account or reviewing return policies. Fortunately, customers also like to help themselves.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

BirdEye

NOVEMBER 28, 2022

Having a Facebook Business Page is a great way to market your business on the platform, but just creating a Facebook Page isn’t enough. You need to get your page verified to show your audience that it represents your authentic presence on the platform. Choose what type of account you want to verify 3. Confirm your notability 5.

Social Media 93

Social Media Document Article Information 93

BirdEye

DECEMBER 12, 2022

Create how-tos and tutorials 9. Highlight your community 19. Over 90% of marketers use social media as part of their marketing strategy because they know it’s a powerful tool. However, coming up with social media post ideas can be challenging and time-consuming. Table of contents 1. Share your company’s content 2.

Social Media 98

Social Media Marketing Events Culture 98

Retently

MARCH 11, 2024

These surveys provide a platform for attendees to share their feedback, allowing organizers to understand what worked well and what could be tweaked. These surveys provide a platform for attendees to share their feedback, allowing organizers to understand what worked well and what could be tweaked.

Events 127

Events Feedback Insights Presentation 127

Lithium

FEBRUARY 28, 2023

From fully digital lives in online worlds, like Second Life , to a plethora of movies like Ready Player One , each provide a glimpse into what the metaverse could mean and how it could play a part in our daily lives. As we’ve seen, the mission, vision, and values that we hold for our futures are the premise of how these new worlds emerge.

Social Media 93

Social Media Fashion Entertainment Connections 93

BirdEye

DECEMBER 20, 2022

billion monthly users, Instagram is the fourth most popular social media platform in the world. Thanks to its massive user base, Instagram is one of the most powerful platforms for businesses around the world. That said, Instagram can definitely be a difficult platform to master. How to get more followers on Instagram: Details.

Social Media 98

Social Media Brands Definition Engagement 98

SurveySensum

APRIL 8, 2024

Indeed, the essence of digital success is to use the Internet to expand your audience and build a community around your brand — a community of loyal and engaged supporters who are invested in your success. Let’s take a closer look at each strategy to learn how small businesses can use them to grow and succeed.

Social Media 52

Social Media Advertising Feedback Insights 52

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. But these platforms hold the potential to be so much more, when combined with social shopping. You can turn your social media audience into customers without them having to leave the platform at all.

Social Media 98

Social Media E Commerce Advertising 2025 98

Totango

AUGUST 8, 2021

Offer Relevant Communications. Build a Customer Community. Choose the Right Customer Success Software that provides a 360-degree view of your customer. Once you understand how the customer is using your SaaS product, you can begin to influence their behavior and ensure they continue to see the increasing value.

Customer Engagement 118

Customer Engagement Customer Success Engagement Customer Journey 118

BirdEye

SEPTEMBER 14, 2022

How can you reach new customers and grow your business? Use pay-per-click advertising to attract leads Offline plumbing marketing ideas Get involved in your community Make use of traditional marketing tactics Frequently asked questions Be the top choice plumbing business in your area. Table of contents What is plumbing marketing?

Marketing 98

Marketing Social Media Advertising Multi-Channel 98

TechSee

MARCH 7, 2022

Let’s dive into the nuts and bolts of customer self-service and see how it can impact and benefit your business. . It’s not just what you’re providing the customer with – the content and functionality – it’s also how. Download our eBook: What Self Service Will Look Like in 2025 . By 2025, 50.7%

2025 109

2025 Customer Service Representative Customer Service Strategies Virtual Agent 109

BirdEye

OCTOBER 20, 2023

Many are opting to deactivate their Facebook tools, including Messenger, but the platform’s changing processes have complicated the task. This blog post simplifies the steps to deactivate your Messenger account and offers a few alternatives for your communication needs. This makes many feel unsafe and uncomfortable using the platform.

Social Media 62

Social Media 2023 Communication Connections 62