John Paul

APRIL 26, 2019

As an innovative company, John Paul combines the unique know-how and skills of its 700 concierges with tailor-made digital tools. Working in our Digital department means inventing (and reinventing) a new generation of concierge services. For this, we use more than 80 multidisciplinary tech talents all over the world.

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2008 Innovation Loyalty Brands 40

West Monroe

OCTOBER 11, 2022

We took a basic burrito and put cheese on the outside with jalapeno peppers baked into the cheese. How did you get started with digital, or how did you think about digital in a Taco Bell context? When I joined Taco Bell, we had no app. We didn't do any e-commerce. Do we do a little bit? Do we go all in?

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West Monroe

APRIL 10, 2023

About the episode Highmark Health had the goal of building a health ecosystem that worked better for everyone. Created with Lunacy Q&A Tracy, you have worked extensively on Highmark’s Living Health strategy, which is a blended approach to connect payers, providers, tech innovators, and community organizations.

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Healthcare 2023 Insurance Innovation 52

West Monroe

OCTOBER 3, 2023

It’s often viewed as a “boogeyman” by employees who fear their livelihoods could be on the chopping block as organizations seek to shift work to third parties in an effort to cut costs. The work simply needs to get done, regardless of who performs it. Discover how West Monroe transformed their IT approach.

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Confirmit

JULY 10, 2019

If "trust" is your goal, how do we set ourselves up for success? Ensure teams trust that they will be supported in their decision-making – even if things don’t go according to plan. Prior to joining the research team, Faith spent nine years working in customer and patient experience.

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Webinar B2C Customer Experience Professionals Customer Centricity 45

Confirmit

JULY 10, 2019

If "trust" is your goal, how do we set ourselves up for success? Ensure teams trust that they will be supported in their decision-making – even if things don’t go according to plan. Prior to joining the research team, Faith spent nine years working in customer and patient experience.

Webinar 40

Webinar B2C Customer Experience Professionals Customer Centricity 40

Confirmit

JUNE 26, 2019

If "trust" is your goal, how do we set ourselves up for success? Ensure teams trust that they will be supported in their decision-making – even if things don’t go according to plan. Prior to joining the research team, Faith spent nine years working in customer and patient experience.

Webinar 40

Webinar B2C Customer Experience Professionals Customer Centricity 40

West Monroe

SEPTEMBER 27, 2021

As a society, we look up to athletes like Serena and Venus Williams just as the business world admires digital brands like Amazon and Target. How do high-performing athletes and businesses achieve these heights? We believe digital isn’t something you do, but something you become.

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West Monroe

SEPTEMBER 27, 2021

As a society, we look up to athletes like Serena and Venus Williams just as the business world admires digital brands like Amazon and Target. How do high-performing athletes and businesses achieve these heights? We believe digital isn’t something you do, but something you become.

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Leadership Sports Measurement Healthcare 40

West Monroe

APRIL 19, 2022

It’s consistent with what we’re hearing from many of our manufacturing clients: Lack of digitization in the supply chain is hampering visibility and agility. We believe the supply chain issues brought on by the pandemic and recent geopolitical events will persist for some time. Make this a multidisciplinary initiative.

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Qualtrics

DECEMBER 18, 2020

Use the six-step design thinking process to work on user-centric problems to make better products and create happier customers. To know what to do when complex situations come up, you need to understand how it affects people and explore the problem creatively. How did the design thinking process come about?

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Innovation Document Download Feedback 32

Gainsight

DECEMBER 17, 2018

Data Jobs defines data science as, “a multidisciplinary blend of data inference, algorithm development, and technology in order to solve analytically complex problems.” While we might think we know what’s driving customer behavior, we don’t know if it’s statistically accurate. What is data science?

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Customer Success Competitive Advantage Customers Insights 45

Kustomer

FEBRUARY 18, 2021

He serves for the betterment of customer experiences and helps lead teams to excellence. Listen to the podcast below to find out how you too can transform your customer experience through operationalization. How To Hire the Right Talent. How we reinforce that is through repetition.

Hotels 59

Hotels Customer Journey Mapping Culture Leadership 59

West Monroe

FEBRUARY 9, 2023

We were asked to evaluate a suite of products under the organization’s technology office to understand the root cause of the findings, how current findings could be resolved, and how to proactively identify and solve the issues in the future. This was the issue one large bank was facing when they called West Monroe.

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Financial Banking Hospitality Technology 52

Clarivate

MAY 26, 2022

This is our ultimate guide on how to write a narrative literature review. How do you write a narrative literature review? It’s critical that researchers across all career levels understand how to produce an objective, critical summary of published research. Identify key papers (and know how to use them).

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Definition Reference Blog Document 119

Qualtrics

NOVEMBER 18, 2020

Read on to learn what UX design is, the role it plays in delivering a better customer experience, and how to support your user experience teams. We are trying to not be wrong. How to empower your UX teams to drive loyalty and business impact. You don’t open your mouth unless you’re confident you are right.

User Experience 26

User Experience Net Promoter Score E-support Measurement 26

West Monroe

FEBRUARY 9, 2023

We were asked to evaluate a suite of products under the organization’s technology office to understand the root cause of the findings, how current findings could be resolved, and how to proactively identify and solve the issues in the future. The audit findings were causing major business challenges.

Financial 40

Financial Banking Hospitality Technology 40

West Monroe

FEBRUARY 9, 2023

We were asked to evaluate a suite of products under the organization’s technology office to understand the root cause of the findings, how current findings could be resolved, and how to proactively identify and solve the issues in the future. This was the issue one large bank was facing when they called West Monroe.

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Financial Banking Hospitality Technology 40

West Monroe

JANUARY 18, 2023

But when traditions become less about nostalgia or important symbolic gestures, and more about doing the same things in the same ways simply because that’s how it’s always been—well, that’s when you consider whether it’s time to make a change. Organizations, just like people, can place tradition on a pedestal.

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Banking Innovation 2022 Government 52

West Monroe

FEBRUARY 23, 2023

So how do you get all your departments working together toward common goals? How can you break down siloes to innovate faster? How can you break down siloes to innovate faster? And how can you improve reputations so that all departments are seen as enablers instead of blockers? Vision matters.

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Leadership Roadmap Culture Sales 52

PK

FEBRUARY 21, 2020

Epidemiology, the study of how diseases affect populations, has its foundation in geography. By using Alteryx, a leading solution in healthcare analytics, we were able to create the below maps, showing the spread of Coronavirus in the U.S. Where is it spreading, and how quickly? GIS: A modern tool for epidemiology.

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Connective DX

FEBRUARY 21, 2020

Epidemiology, the study of how diseases affect populations, has its foundation in geography. By using Alteryx, a leading solution in healthcare analytics, we were able to create the below maps, showing the spread of Coronavirus in the U.S. Where is it spreading, and how quickly? GIS: A modern tool for epidemiology.

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Healthcare 2005 2015 2017 98

West Monroe

MAY 22, 2023

Find out how shifting left can help your organization get ahead of the curve in today’s digital world. How do you define risk in shift left and differentiate it from some other more agile concepts? Rick, as you work on operation expenses more closely, what are your thoughts on shift left?

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West Monroe

JULY 18, 2022

This experience, combined with our multidisciplinary approach which looks at each situation through the lenses of industry, operational, and technology expertise helps dealmakers plan for and manage the complexities of mergers, acquisitions, and divestitures. Brad Haller: We are seeing capital markets evolving rapidly.

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West Monroe

OCTOBER 16, 2022

No one knows how to do that better than Arlan Hamilton, who went from being homeless to becoming a top VC investor. Host Rissa Reddan talks to Arlan about how companies can rewrite the rules of risk-taking and how to avoid underestimating big opportunities. Can you talk about how that has played out for you?

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West Monroe

SEPTEMBER 30, 2022

And we agree: Most are on the right path (especially compared with how many organizations operated pre-pandemic). We believe a business can’t ever check off “digital” as a completed item on a to-do list—and, in fact, they shouldn’t want to. Executives believe in the digital future.

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2022 Measurement Financial 2008 52

West Monroe

SEPTEMBER 28, 2021

Consider the massive societal shifts in how we: Work: 45% of the US labor force works from home—and 96% of them want some form of remote work in the new norm. Learn how you can stop failing at digital transformation projects and become a digital business. Don't do digital. Be digital. Learn more.

Healthcare 52

Healthcare Technology 2021 Insights 52

West Monroe

APRIL 19, 2023

West Monroe’s signature research reports, Be Digital and Building a Digital Organization , highlighted how consumers, leaders, and organizations are embracing digital—and how that’s improving business outcomes. Action: Start by establishing a baseline: how are teams currently embracing digital?

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Healthcare Insights Insurance Culture 52

West Monroe

SEPTEMBER 26, 2022

We live in different times now—digital times. And businesses that adopt a digital mindset and digital ways of working don’t have to choose between growth and efficiency anymore. That’s not only an inefficient way to work. That’s where digital-centric ways of working and a data feedback loop comes in.

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Travel Innovation Sales Touchpoint 52

West Monroe

OCTOBER 10, 2022

’ And we don't believe it's any single person's job. And so, I believe that to deliver against a vision to become digital, you need support and buy-in across the C-suite or it won't work. We need organizations that have a culture of risk taking and failing fast. It's how we can cut costs, how we can grow revenue.

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West Monroe

OCTOBER 10, 2022

’ And we don't believe it's any single person's job. And so, I believe that to deliver against a vision to become digital, you need support and buy-in across the C-suite or it won't work. We need organizations that have a culture of risk taking and failing fast. It's how we can cut costs, how we can grow revenue.

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2023 2022 2021 Travel 52

West Monroe

MARCH 14, 2023

Regulators are viewing utility data through a modern lens and closely examining states like Texas and California on how they’ve addressed utility data democratization. The reality is that how regulators rule on the accessibility and availability of utility data may determine whether a state can remotely achieve state decarbonization goals.

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Government Definition E-support Innovation 52

West Monroe

JULY 25, 2022

We often talk about data’s critical role in becoming a digital business —because data is the only way to continually grease the wheels of agility. Knowing how to organize it, govern it, and leverage it is truly what determines an organization’s success with it. But having data is just the start. monetization).

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