TechSee

MAY 1, 2018

AI is revolutionizing the way utilities operate, optimize and provide service to their customers. The utilities industry is shifting from a highly traditional, regulation-driven environment to a technology-driven, sophisticated marketplace. AI in Utilities: The paradox. There is a telling paradox in the utilities market.

2016 132

2016 2017 Call Center ROI 132

TechSee

DECEMBER 17, 2019

The customer service game has changed for energy, gas and water companies. It’s no longer just about providing a reliable service to customers who have been loyal for decades – it’s about providing effortless utility customer experience. Utilities must reduce customer effort. Utilize Visual Assistance.

Customer Experience 136

Customer Experience Competitive Advantage Social Media 2019 136

West Monroe

DECEMBER 1, 2021

Significant time and effort is required of many utility employees, leaders, and vendor teams to successfully transform how the utility operates and improve service to customers. With that in mind, utilities have an opportunity to define or refine their analytics strategy, governance model, suite of tools, and supporting architectures.

Government 52

Government Events Metrics Measurement 52

Interactions

MAY 20, 2022

Because of the regulated nature for many utility providers, customer retention is often not top of mind. Utilities, are more benchmarking their CX performance against other industries to meet customer demand. With that in mind, pricing can’t be the only factor utility providers look at to stand out from the competition.

2022 62

2022 Consumers Customer Retention Technology 62

Zonka Feedback

JULY 10, 2023

Artificial Intelligence (AI) is prevalent in many industries and becoming integral to business processes. Industries like telecommunications, oil, gas, energy, aviation, and healthcare are all finding ways to utilize artificial intelligence. And the customer service sector is no different.

Customer Service 52

Customer Service Telecommunications Healthcare Customers 52

CSM Magazine

NOVEMBER 29, 2022

Energy Companies Feel British Public’s Social Media Wrath With British Gas, Scottish Power and OVO Getting the Worst Rap. New data reveals energy suppliers are letting their most at need customers down as they struggle to deal with tidal wave of complaints on social media.

Social Media 52

Social Media Consumers Customer Service Feedback 52

Alida

NOVEMBER 25, 2016

Boosting customer satisfaction with Alliant Energy. One example comes from an unexpected industry: utilities. In the e-book, Alliant Energy , a publicly traded electric and natural gas utility based in the Midwest U.S., The result: 85 percent reduction in research costs in 2015 alone.

ROI 269

ROI Measurement Brands Net Promoter Score 269

West Monroe

JUNE 29, 2023

Sustainability and decarbonization are growing trends in the energy industry, and electric utilities are no exception. But net-zero commitments and growing requirements for emissions disclosure are driving emissions reductions throughout other utility operations—specifically utility supply chains.

Transportation 52

Transportation Travel 2030 E-support 52

West Monroe

JUNE 5, 2023

Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "Can the Nation's Largest Utility Company Match Amazon's User Experience?" About the episode Despite operating in a highly regulated industry, energy and utility companies face the same customer expectations as tech giants Google and Amazon.

User Experience 52

User Experience 2023 Healthcare Government 52

West Monroe

JUNE 29, 2023

Sustainability and decarbonization are growing trends in the energy industry, and electric utilities are no exception. But net-zero commitments and growing requirements for emissions disclosure are driving emissions reductions throughout other utility operations—specifically utility supply chains.

Transportation 40

Transportation Travel 2030 E-support 40

West Monroe

JANUARY 23, 2022

An increasingly connected energy-and-utilities ecosystem. The utility business model is changing in response to political, environmental, consumer, and cybersecurity pressures. Dozens of states have set targets for decarbonizing their economies across all sectors—and utilities will have foundational roles in these efforts.

2022 40

2022 Transportation Telecommunications Wireless 40

Maru Group

DECEMBER 6, 2021

How do you engage customers in a low-engagement, highly regulated industry? This is the situation that National Grid is facing – along with many other utilities around the world. they deliver gas and electricity to 20 million people. o 38% more likely to recall National Grid’s energy efficiency (EE) communications.

Customer Engagement 52

Customer Engagement Interaction Engagement Transportation 52

Call Experts

APRIL 15, 2021

Then, you can outsource to industry professional support teams. Energy Information Administration, “Demand levels during the summer and winter months tend to be higher than demand levels during the fall and spring “shoulder” seasons when system demand for space conditioning (heating or cooling) is low. Confirmations.

Contact Center 98

Contact Center Advertising Information Technology 98

Experience Matters

MARCH 12, 2015

We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. This is the first year that utilities have been included in the Ratings. The bottom line : Utilities deliver mediocre customer experience. Georgia Power scored 16.9

2015 89

2015 Customer Experience Consumers Customers 89

Magellan Solutions

MAY 3, 2022

As the lifeblood of most industries, there is no wonder why even the largest multinational companies aim to attract and please as many consumers as they can. Utility Sector. Dominion Energy. The common services utilized by companies under this industry are customer support and tech support. Financial Institutions.

Call Center 81

Call Center Telecommunications Banking Financial 81

Inbenta

JUNE 30, 2021

Chatbot examples in the travel & leisure industry. Chatbot examples in the utility industry. Chatbot examples in the retail industry. Chatbot examples in the manufacturing industry. Chatbot examples in the healthcare industry. Chatbot examples in the logistics industry. Gol Airlines. TravelClub.

Insurance 105

Insurance Airlines Travel Healthcare 105

CSM Magazine

JULY 4, 2019

Powered by Localz technology, British Gas’ new “On my way” platform is helping keep its position as the leading energy supplier in the UK. British Gas has partnered with Localz , leading experts in last mile location and messaging technology, to improve customer experience and overall efficiencies.

Customer Experience 40

Customer Experience Customer Satisfaction Communication Innovation 40

West Monroe

JUNE 8, 2018

CS Week is the premier annual educational and customer service conference serving electric, gas, and water/wastewater utility professionals globally. Since then we have all heard that the utility business model is undergoing profound change. Most of the retailers focus on customer acquisition and retention strategies.

Loyalty 40

Loyalty Retail 2018 Airlines 40

West Monroe

DECEMBER 14, 2022

Today’s utilities are evolving. What does digital success look like for utilities? The focus on decarbonization to address the effects of climate change and worsening air quality is driving acceleration in transportation and building electrification, investments in renewable energy, and new energy market participation.

2023 98

2023 Government Transportation Financial 98

Magellan Solutions

MAY 6, 2020

As the lifeblood of most industries, there is no wonder why even the largest multinational companies aim to attract and please as many consumers as they can. Utility Sector. Dominion Energy. The common services utilized by companies under this industry are customer support and tech support. Utility Sector.

Call Center 52

Call Center Telecommunications Banking Financial 52

Chadwick Martin Bailey

JANUARY 27, 2021

I recently bought a KitchenAid gas cooktop. low to high energy). Industry also matters! Because of the importance of understanding consumer emotions—and the utility of this particular framework— we’ve worked hard to develop AI that reliably captures emotions in each quadrant from what consumers say about how they feel.

Consumers 98

Consumers Measurement Brands Loyalty 98

West Monroe

DECEMBER 20, 2022

greenhouse gas emissions come from industrial sources. Sustainability and Net Zero survey said they believe the industry has a special responsibility to society to become more sustainable. Industrial IoT sensors can be used to gather data that enables insight into optimizing energy usage. All Rights Reserved.

2021 52

2021 2022 Metrics 2030 52

West Monroe

DECEMBER 20, 2022

greenhouse gas emissions come from industrial sources. Sustainability and Net Zero survey said they believe the industry has a special responsibility to society to become more sustainable. Industrial IoT sensors can be used to gather data that enables insight into optimizing energy usage. All Rights Reserved.

2021 52

2021 2022 Metrics 2030 52

CSM Magazine

NOVEMBER 5, 2019

We are in the fourth industrial revolution: the IConomy. Localz has helped ‘Uberize’ s enterprises in the utilities industry including, British Gas, Welsh Water, OVO, Rentokil and Autoglass. The Localz platform is being used by the RAC, DPD, OVO Energy, Autoglass, Safelite, HSS, Clarion and British Gas.

Communication 40

Communication Consumers Retail Customer Satisfaction 40

West Monroe

FEBRUARY 28, 2023

This is Part 2 of our series on gas utilities’ role in decarbonization. Read Part 1 on leveraging gas infrastructure in pursuit of a clean-energy future. Gas LDCs are advancing a wide range of decarbonization measures and plans, often as part of jurisdiction-sponsored study and planning efforts.

Measurement 52

Measurement 2025 Transportation 2026 52

West Monroe

FEBRUARY 28, 2023

From a regulatory policy point of view, that philosophy now includes a laser focus on the role of natural gas in supporting the U.S. This focus was inevitable and timely given natural gas’ huge CO2e footprint within the power, heavy industrial, agriculture, transportation, and building heating sector markets.

Transportation 52

Transportation Measurement Innovation Competitive Advantage 52

West Monroe

MAY 17, 2022

A transformative move to clean energy seemed right around the corner in 2021: utility-scale solar and battery storage set annual installation records , and the passage of the Infrastructure Investment and Jobs Acts (IIJA) allocated $73 billion toward building new power lines, rebuilding America's electric grids, and expanding clean energy access.

2022 52

2022 2030 2021 Document 52

West Monroe

MAY 17, 2022

A transformative move to clean energy seemed right around the corner in 2021: utility-scale solar and battery storage set annual installation records , and the passage of the Infrastructure Investment and Jobs Acts (IIJA) allocated $73 billion toward building new power lines, rebuilding America's electric grids, and expanding clean energy access.

2022 52

2022 2030 2021 Document 52

West Monroe

FEBRUARY 26, 2023

” Though significant, the possibility should come as little surprise as governments around the world look to accelerate the energy transition and as the cost of fossil fuels rise amid the war in Ukraine and ongoing supply chain disruptions. Consider the following breakdown: Traditional utility infrastructure.

2023 52

2023 Government 2022 2030 52

West Monroe

NOVEMBER 12, 2021

Natural gas utilities and the pipeline industry play an important role in meeting energy needs—and they can begin preparing for the future today

52

52

West Monroe

AUGUST 16, 2022

The Inflation Reduction Act was signed into law on Monday, which makes a significant investment in the clean and renewable energy market while also implementing several tax changes to help pay for that investment. What does this mean for the energy and utility industry? Clean energy tax credits.

2030 52

2030 Transportation Consumers Technology 52

West Monroe

AUGUST 9, 2022

House of Representatives passed the Inflation Reduction Act on Friday, which makes a significant investment in the clean and renewable energy market while also implementing several tax changes to help pay for that investment. What does this mean for the energy and utility industry? Clean energy tax credits.

2030 52

2030 Transportation Consumers Technology 52

West Monroe

DECEMBER 19, 2022

It was a major move designed to help the state achieve its clean energy goal of being net-zero carbon by 2045. The ripple effect of the mandate will have transformative impacts on the automotive industry and increase pressure to ensure the availability of adequate public charging infrastructure. Consumers Energy. Sarah Nielson.

Transportation 52

Transportation Government Automotive Sales 52

West Monroe

NOVEMBER 29, 2021

Natural gas utilities and the pipeline industry play an important role in meeting energy needs—and they can begin preparing for the future today

40

40

C Space

OCTOBER 2, 2020

The growth represents a long-term shift in how people shop, particularly for groceries and other essential items, which Rob Garf, VP of industry strategy and insights at Salesforce, believes is here to stay. Withdrawing investments with conventional energy-focused public equity managers by December 2020. ?

2020 40

2020 Brands 2030 Apparel 40

CSM Magazine

JUNE 18, 2020

Fortunately, the great scientists and technologists among us are working hard to create tools that promote energy efficiency, decrease your carbon footprint, and, best of all, help you save money on your utility bills. Energy Cost Calculator. But with GasBuddy, you can save by locating the lowest gas prices in your area.

Transportation 52

Transportation Travel Reference Information 52

West Monroe

FEBRUARY 28, 2022

The trend of supply chain leaders serving as fortunetellers sees no signs of slowing with the geopolitical crisis unfolding between Russia and Ukraine bringing another round of supply chain disruptions—with ramifications especially for industrial and consumer brand owners. Accelerated transition to renewable energy.

Transportation 52

Transportation Consumers Technology Customer Expectations 52