InMoment XI

AUGUST 25, 2023

You should have also determined the metrics you are going to measure to track success and measure the ROI of your CX program. A vendor that complements your strategic objectives can bring fresh insights and innovation, enhancing your CX program’s impact on customer satisfaction and customer loyalty.

ROI 260

ROI Net Promoter Score Webinar Financial 260

Gainsight

FEBRUARY 7, 2024

Picture them as the holy grail of software and service reviews, blending user feedback, satisfaction ratings, and market presence into one comprehensive metric. Product Roadmap: Innovation at Its Finest We’re not ones to rest on our laurels. Curious about what’s in store?

2024 52

2024 Roadmap Innovation Customer Success 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

2024 52

2024 Webinar Roadmap Events 52

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. We've introduced metrics for Events and new metrics for Ideas. Community Aurora 24.2

2024 52

2024 Social Media Roadmap Webinar 52

InMoment XI

OCTOBER 10, 2023

In today’s competitive business landscape, understanding customer service metrics is paramount. These metrics not only gauge the effectiveness of your customer service initiatives but also shape your overall business strategy and customer experience. What Exactly Are Customer Service Metrics?

Metrics 260

Metrics Net Promoter Score Customer Service Effort Score 260

Thematic

APRIL 17, 2019

How to Use Insights To Drive Product Roadmap. It means everything from innovation and foundational research to evaluative research. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? Alyona: Awesome. It means usability testing. It means brand awareness.

Roadmap 54

Roadmap Customer Insights Insights Definition 54

Thematic

APRIL 17, 2019

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. It means everything from innovation and foundational research to evaluative research. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? Alyona: Awesome.

Roadmap 63

Roadmap Insights User Experience Definition 63

InMoment XI

NOVEMBER 30, 2023

These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Data Visualization and Reporting These tools often provide intuitive dashboards and reports that present key performance indicators, sentiment trends, and other crucial metrics. Consistency builds trust and recognition.

Brands 378

Brands Management Multi-Channel Social Media 378

Experience Investigators by 360Connext

AUGUST 22, 2023

At the company level, review metrics like customer retention or renewal rates, referral rates, and digital analytics like website conversions. An executive invested in the customer experience will inspire innovation and motivate their team. Blend Company Data and Customer Data Humans often say one thing but behave differently.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

CX University

NOVEMBER 7, 2023

Any learners who join the 90 Days Roadmap to CCXP program will be granted access without additional charge upon successfully passing the Customer Experience Specialist (CXS) certification exam. Course Availability Course is available for purchase as a stand-alone program or as an add-on the the CX500 Mastery Series.

Roadmap 52

Roadmap Customer Experience Professionals 2016 ROI 52

Totango

DECEMBER 7, 2023

Each pod consists of two account executives, two customer success managers (CSMs), and a product manager who meet weekly to review Totango scorecard metrics for the vertical and discuss opportunities, risks, renewals, product roadmaps, and more.

Sales 90

Sales NPS Customer Journey Customer Success 90

Experience Investigators by 360Connext

SEPTEMBER 22, 2020

If metrics like retention rate, lifetime customer value, and new leads from referrals are important to your company, then great customer experience is too. An innovative, future-focused and adaptable work community focused on solving customer challenges. Great customer experience means better business results.

Culture 251

Culture Lifetime Customer Customer Centricity Communication 251

Magellan Solutions

FEBRUARY 26, 2024

See how AI-enabled innovations rescued companies from typical customer service challenges and showed new efficiency dimensions. Solution : Amazon Connect’s pace-layered approach allowed Priceline to scale AI instantly alongside agent routing innovations to resolve the influx with minimal customer friction.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

BirdEye

MAY 30, 2023

Competitive benchmarking versus competitive analysis Best practices for competitive benchmarking Competitive benchmarking benefits Best competitive benchmarking metrics FAQs about competitive benchmarking What is competitive benchmarking? The data you collect about your competitors become the metrics with which you set goals for your company.

Social Media 98

Social Media Metrics Advertising Measurement 98

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Ask our product leaders about our current and future innovation during a live Q&A.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

CX University

NOVEMBER 21, 2023

CX520 Mastery Series : for individual sale 90 Days Roadmap to CCXP : for individual sale CX720 Series: offered as an Enterprise Learning Solution For more information, please contact: Jeanne Kiralfy jkiralfy@cxuniversity.com CX University The post CX University Revamps its Course Content appeared first on CX University.

Roadmap 52

Roadmap 2016 ROI Customer Experience Professionals 52

Customer Bliss

NOVEMBER 29, 2016

Peeples is a versatile strategist who combines her keen market sense and strong orientation in top line growth and negotiations with her experience, entrepreneurial spirit and business acumen to transform innovative ideas into profits. Create a roadmap with simple initial wins. Establish baseline metrics for defining performance.

Chief Customer Officer 217

Chief Customer Officer Metrics Leadership Roadmap 217

Customer Bliss

AUGUST 28, 2020

Today, I share their key takeaways from my interviews with Aisling Hassell , VP of Community Support at Airbnb , Chelsie Rae Lee , Chief Revenue/Customer/Innovation Officer at SnackNation , and Barbara C. I recently interviewed three, extremely driven women who are making a big impact in their roles. Offset Anxiety Through Clarity of Vision.

Roadmap 323

Roadmap Customer Journey Mapping Leadership Measurement 323

Lithium

NOVEMBER 1, 2022

Podcast] Diversifying Metrics and the Rise of the Conversation Curator Our guest is none other than Legendary Khoros Titan, Claudius Henrichs, Head of Community at Dataiku brings a wealth of knowledge around how closely related the learning experience, and the community experiences are. They can also create significant value.

2022 52

2022 Roadmap ROI Social Media 52

SurveySensum

MAY 14, 2024

Real-Time Performance Metrics: The Now of Database Monitoring In the world of database monitoring, timing is everything. Real-time performance metrics are the watchful eyes that never sleep, providing immediate insights into the health and efficiency of your database.

Metrics 52

Metrics Demo Financial Feedback 52

Think Customers

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace.

Roadmap 52

Roadmap Metrics Customer Journey Customer Journey Mapping 52

ClearAction

MARCH 27, 2021

NPS) and customer service and success metrics are about your firm, product or people. To innovate superior value: Listen and observe: Customer experience outcome research , which involves ethnography to observe customers in their natural surroundings, reveals a more accurate and realistic viewpoint of the CX value quotient.

Customer Experience 77

Customer Experience 2019 Metrics Roadmap 77

Thematic

APRIL 3, 2024

Improved Product Development: Voice of the Customer data pinpoints desired features, unmet needs, and friction points in existing offerings, fueling innovation and ensuring your products genuinely resonate with your target market. Benchmark Analysis: Capture feedback metrics and themes at one point in time to establish a baseline.

Social Media 62

Social Media Feedback NPS Insights 62

Lithium

AUGUST 3, 2021

Khoros | Twitter Ads Discovery Program We are looking to get your feedback early in the process to ensure that we're building features with your use cases, goals, workflows, and success metrics in mind. Sign up now Influence our roadmap. Take part in Atlas discussions and contribute to this innovative community.

2021 52

2021 Webinar Events Download 52

C3Centricity

AUGUST 20, 2017

Faster growth, increased profitability, or more successful innovations? ” To quote a comment in the excellent book Marketing Metrics, from the Wharton School Collection, by Paul W. More Successful Innovation. What does your innovation process look like? So what have you promised your top management?

2018 48

2018 Innovation Competitive Advantage Books 48

Gainsight

SEPTEMBER 28, 2022

When you truly dig into a SaaS business and its metrics, simplicity is more than just an intangible term or guiding principle. Simplicity, in fact, is and should always be very tangible — tied to real tactics, real results and real metrics that can be correlated back to efficient, durable growth in every corner of your business.

2002 52

2002 Roadmap NPS Fashion 52

SurveyGizmo

MARCH 15, 2021

Building an employee-centric business starts by creating a culture where innovation, creativity, and empowerment are encouraged throughout the organization, regardless of the level of the employee. Don’t hesitate to share times when the metrics are not where you want them and ask for input and solutions when that occurs.

Customer Centricity 90

Customer Centricity Net Promoter Score Culture Employee Experience 90

GetFeedback

MAY 4, 2018

Get their take before you develop new features and plan the product roadmap. Sure, they can inspire innovation and help you build more customer-centric products, but they can also be a major dredge to analyze, prioritize, and implement. Rethink how you prioritize feature requests. Want to collect a wide range of user feedback at once?

Net Promoter Score 170

Net Promoter Score Customer Centricity Feedback Roadmap 170

Customer Bliss

JULY 26, 2018

Around the 2-year mark, after William spent more time working together with his team and agency partners, they started to flesh out agency roadmaps to clarify roles and communication processes. Since the IT teams dedicated 1-2 years developing a communications strategy and roadmaps, more trust began to develop between these agency partners.

Government 111

Government Chief Customer Officer Roadmap Document 111

SurveySparrow

JULY 12, 2022

You can give employees a roadmap for personal and professional development based on their competencies. Moreover, they can help you compare your customer satisfaction metrics over time. Use them to guide your roadmap, resource allocation, and outsourcing. Leading innovation. Set your core competencies down in writing.

Roadmap 52

Roadmap Leadership Article Innovation 52

West Monroe

JANUARY 12, 2022

As this shift occurs, annual recurring revenue (ARR) growth is becoming a core business metric—if not the metric—for many software companies. This puts significant pressure on product teams to continually innovate and iterate products and services to deliver a compelling customer experience that drives new revenue.

Innovation 52

Innovation Roadmap Feedback Metrics 52

Centercode

JANUARY 22, 2021

But they’ve invested so much time and energy into continuing customer research and testing that their roadmaps align with where their customers are naturally headed. The most innovative minds in tech know that no instinct or amount of experience beats actually listening to your customers. They all revolve around your customers.

Roadmap 59

Roadmap User Experience Return on Investment ROI 59

SurveySparrow

JULY 20, 2023

’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved. Website and App Analytics Utilize tools like Google Analytics to track metrics such as page views, bounce rates, and conversion rates.

Insights 52

Insights Customer Experience Social Media Customer Centricity 52

Customer Bliss

NOVEMBER 15, 2018

1 – Look Deeper than Surface-Level Metrics. Samantha realized that even though their metrics were telling them that sales were good, and business was fine, they didn’t fully understand that the end customer wasn’t completely satisfied. Essentially, their digital experience wasn’t matching the offline experience.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

CSM Magazine

MAY 26, 2023

Armed with this knowledge, they can adapt their strategies, drive innovation, and ultimately achieve their business objectives. This roadmap should outline specific steps, targeted initiatives, and any risks or dependencies that may arise. Organizations should establish clear metrics and benchmarks to gauge efficiency improvements.

Management 52

Management Government Roadmap Measurement 52

Lithium

MAY 4, 2021

HubSpot, Slack, and Community Growth : After 5 years of partnership with Khoros, HubSpot is still looking for ways to innovate and connect with their customers, partners, and developers online. Khoros Roadmap Webinar Tuesday, June 8 • Register today! Apple iOS 14.5 Webinars & Events.

2021 52

2021 Webinar Events Social Media 52

CustomerSuccessBox

APRIL 12, 2022

With plenty of priorities already lined up for business growth, most businesses miss out on defining a growth roadmap for individual clients. Discovering new and innovative ways to help your customers with better product usage will ensure retention in the longer run. Points to Ponder on making customer success plan for the year 2022.

2022 52

2022 Customer Success Customer Journey Mapping Net Promoter Score 52