TechSee

MARCH 2, 2023

Can you customize the AI technology to meet the specific needs of our business and industry? An experienced AI partner can provide a structured, well-thought-out onboarding, customization, and staffing strategy and help you develop your KPI objectives and ROI timelines. If so, how? Every business is different.

Roadmap 109

Roadmap ROI Technology Customer Success 109

West Monroe

APRIL 6, 2022

Today’s mid-size ($20B-$50B AUM) and regional banks ($50B-$100B AUM) find themselves in a unique spot: big enough to require competing with larger banks on digital customer products but too small to absorb the consequences of strategic technology blunders when it comes to investing in them.

Banking 52

Banking Technology Marketing Roadmap 52

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

2022 52

2022 Roadmap ROI Social Media 52

Magellan Solutions

FEBRUARY 26, 2024

Agent Assist Feature AI technologies transform call center operations by empowering agents to become more effective problem solvers and deliver faster, more efficient, and personalized service. See how AI-enabled innovations rescued companies from typical customer service challenges and showed new efficiency dimensions.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

CSM Magazine

MARCH 16, 2023

This consultative solution engages all levels of a contact center to uncover process breakdowns and areas ripe for technological transformation. Additionally, the costs of the Impact Analysis work are rebated to clients that choose to move forward with the study’s recommendations, helping to drive immediate ROI. over five years.

Contact Center 52

Contact Center Financial Consulting Roadmap 52

TechSee

DECEMBER 16, 2020

Today, Salesforce has fully integrated TechSee’s technology on the Salesforce platform as an integral part of their offering. Looking for best-in-class technology and data partnerships to expand the customer experience, the company partnered with TechSee and Salesforce. How Visual Remote Assistant works.

Net Promoter Score 109

Net Promoter Score Contact Center Average Handle Time NPS 109

West Monroe

JULY 24, 2023

She directly leverages her entrepreneurial spirit and background to innovate and lead. Companies that don’t allow workers to leverage technology are going to fall behind because AI is only growing. However, that would be the case if AI greatly advances technologically. But it is going to put some people out of work.

B2C 98

B2C Innovation Healthcare Roadmap 98

Think Customers

MAY 13, 2020

The move to an at-home environment has given organizations a prime opportunity to invest in technology and digital transformation that make their agents’ job easier. Leaders who can orchestrate digital tools into roadmaps and strategies can take the lead. Enable strategies with ROI potential. 2: Embrace change and charge.

Customer Service 52

Customer Service ROI Roadmap Innovation 52

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. Air Miles Middle East has been upgrading its technology and adding partners.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

Centercode

JANUARY 22, 2021

But anyone who uses any piece of technology, from software to smart appliances to the connected features in your car, knows that a product doesn’t have to be perfect to be good, even great. The most innovative minds in tech know that no instinct or amount of experience beats actually listening to your customers. No such thing.”

Roadmap 59

Roadmap User Experience Return on Investment ROI 59

Think Customers

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace.

Roadmap 52

Roadmap Metrics Customer Journey Customer Journey Mapping 52

CSM Magazine

NOVEMBER 18, 2022

For organization leaders, buy-in involves a commitment to supporting the program and sustaining it until it is developed, recognizing that these programs build over time, and that you must commit to act in order to turn VoC insights into ROI. Coordinate technology partnerships. Turn your VoC into action.

ROI 52

ROI Touchpoint Voice of Customer Consumers 52

Customer Bliss

NOVEMBER 15, 2018

For Samantha and her team, the question they had to ask was, how do you maintain relationships with your customers, with 20th-century technology and thinking? 2 – Connect ROI to Growth. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do. Why partner with the CIO?

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Gainsight

MAY 13, 2020

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . There are different paths towards product innovation. For us, the pillars are always very clear.

Reference 59

Reference Innovation Roadmap Customer Journey 59

Oracle

SEPTEMBER 19, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. General Session: The Latest CX Innovations for Sales. Your Roadmap of the Future for Sales and Service.

2018 49

2018 Sales Roadmap Loyalty 49

Circular Edge

MAY 26, 2023

It was a special week for the CE team as well, as we celebrated 20 years of outstanding teamwork, customer success stories, and continuous product and service innovations! All of these products integrate near seamlessly with JDE, so there is little to no learning curve for users – delivering “instant ROI”!

2023 52

2023 Demo Innovation Entertainment 52

Confirmit

MAY 29, 2019

As technology advances, the line between the physical and digital consumer experience is blurring across all industries. Making the most of beacon and location technologies to facilitate in-the-moment feedback. He is highly experienced in translating technology features into real-world benefits. Usage and/or transactions.

Consumers 40

Consumers Insights Webinar Hospitality 40

Confirmit

MAY 16, 2019

Join Us: As technology advances, the line between the physical and digital consumer experience is blurring across all industries. Making the most of beacon and location technologies to facilitate in-the-moment feedback. He is highly experienced in translating technology features into real-world benefits. Webinar Details.

Consumers 40

Consumers Insights Webinar Hospitality 40

West Monroe

DECEMBER 12, 2021

One common theme we heard was that technology providers are progressing to the next level of maturity in their service models. This new maturity will increase the discipline and rigor of these organizations in demonstrating their ROI on customer engagement and expansion.

2022 40

2022 Technology Fashion Engagement 40

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 68

Roadmap Advertising Return on Investment ROI 68

Oracle

AUGUST 6, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. See how machines and people can work together to improve personalization, automate execution, and optimize ROI.

2019 47

2019 Marketing B2C Roadmap 47

West Monroe

JUNE 20, 2022

To help break these architectures down, healthcare organizations would do well to orient around three focal points: people, processes, and technology. With technology in particular, successful companies are evaluating scalability, extensibility, supportability, cost, data and administration, and timing associated with necessary transitions.

Healthcare 52

Healthcare Multi-Channel 2021 Innovation 52

Lithium

JUNE 11, 2019

Description: The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. Understand the impact of social technology on your business. ROI Connection.

Workshop 40

Workshop 2018 Social Media ROI 40

Lithium

JUNE 11, 2019

Description: The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. Understand the impact of social technology on your business. ROI Connection.

Workshop 40

Workshop 2018 Social Media ROI 40

Lithium

JUNE 11, 2019

Description: The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. Understand the impact of social technology on your business. ROI Connection.

Workshop 40

Workshop 2018 Social Media ROI 40

SurveySensum

OCTOBER 4, 2023

Cost Consider the pricing structure and ROI potential, as cost-effective feedback tools can help automotive businesses make informed decisions while optimizing resources. Analyze the gathered feedback with the cutting-edge technology of Text analytics software. Cons The integrations are limited however, they’re in the roadmap.

Automotive 52

Automotive Feedback 2023 Demo 52

SurveySparrow

SEPTEMBER 8, 2021

Helps give the right technological support to the right employees at the right time. . Kudos is an employee experience management software that prides itself on giving innovative employee engagement and management solutions to organizations of all sizes. Links employee engagement to customizable KPI to drive better ROI. .

Employee Experience 59

Employee Experience 2021 Management Culture 59

SmartKarrot

NOVEMBER 24, 2023

ROI Demonstrations: Technical users are inherently focused on the return on investment (ROI) of any proposed solution. By demonstrating the ROI, you instill confidence in your clients, making the upsell proposition more compelling and justified. Technical users are naturally curious and inclined towards innovation.

B2B 10

B2B ROI Return on Investment Roadmap 10

West Monroe

JUNE 1, 2023

Investing in the right platforms to track product use and adoption can yield insights that inform decision-making and roadmap tradeoffs and drive day-to-day operational efficiencies. Increase data fluency Data is essential to a CPO’s success.

Return on Investment 52

Return on Investment Culture Metrics Financial 52

West Monroe

JUNE 20, 2022

To help break these architectures down, healthcare organizations would do well to orient around three focal points: people, processes, and technology. With technology in particular, successful companies are evaluating scalability, extensibility, supportability, cost, data and administration, and timing associated with necessary transitions.

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40

West Monroe

JUNE 20, 2022

To help break these architectures down, healthcare organizations would do well to orient around three focal points: people, processes, and technology. With technology in particular, successful companies are evaluating scalability, extensibility, supportability, cost, data and administration, and timing associated with necessary transitions.

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40

Talkdesk

MAY 20, 2016

That’s not a technology trick; that’s psychology ! TODD : My advice to vendors hoping to get the best ROI with technology is to partner up early. It’s an opportunity to learn from your customers and alter your roadmap accordingly. For example, online tax software lends itself to video support. Decide who your champion is.

Customer Centricity 40

Customer Centricity 2016 Roadmap ROI 40

West Monroe

MAY 31, 2019

Last year, I wrote about conversational interfaces and how they have the potential to disrupt business and technology paradigms over the coming years. Many firms have started building out their potential use cases and strategies, budgeting innovation funds, and building proof of concept systems.

Banking 40

Banking Financial Contact Center ROI 40

ClearAction

APRIL 17, 2019

This heralded numerous customer experience management programs and technologies, primarily intended to right-the-ship in stemming customer turnover and to encourage customers to spread positive word-of-mouth. But CapEx is what’s required to make technology work for customer-facing professionals and the customers they serve.”.

Management 69

Management Customer Experience Management Books Financial 69

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Customer Success Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Below, is the blog he wrote.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Below, is the blog he wrote. From Puzzle Pieces to the Picture .

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

CSM Practice

OCTOBER 10, 2018

This summer, I received a call from one of my favorite customer success community leaders, Dave Lake (CEO for ClientSuccess ) who asked me if I might be interested in taking part as a Judge for The Innovator of the Year Award that takes place each year during CS100 Summit. Below, is the blog he wrote.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49